Trusted Agent profile Β· West Oxfordshire
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848 reviews across 1 platform
3-4 Kingfishers Court Northfield Farm Lane, Witney, West Oxfordshire, OX28 1UE
Gatekeeper's office in West Oxfordshire, at 3-4 Kingfishers Court Northfield Farm Lane, is rated 4.7 out of 5 across 848 reviews on 1 platform, including 848 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of three awards Gatekeeper won in 2026.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the West Oxfordshire office, from every platform, shown as written. First names only.
5/5
GoogleAnnabel was very friendly and professional. She answered all our questions and was very knowledgeable about the property.
Hi N Laqua, Thank you for your kind words! Iβm thrilled to hear that Annabel provided you with a friendly and professional experience, and that she was knowledgeable about the property. If you have any more questions or need further assistance, please feel free to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleMy experience was fabulous. I truly appreciate Jennaβs personality and her attention to details. I have found a property letting agent i can relate with. I encourage everyone reading this review to give them a try π. Thanks once more Jenna and Richard and thanks Gatekeepers. β¦
Hi Jennifer, what a lovely review to get, thanks so much both Jenna and Richard will be so pleased with your comments. I am so pleased you had such a good experience with us and really appreciate you taking the time to leave us a 5 Star Rating. All the best, Vanessa
1/5
GoogleIt's taken me years to get free of this agent, so please be very wary of signing a contract with these people. The rent Gatekeeper was able to achieve was significantly lower than the agent I use now. The maintenance work done by their contractors was often very over priced and of a poor standard. So issues were not rectified and I was forced to pay over and over to fix the same thing. One example is a bathroom that was leaking for years. When I moved to the new agent, the issue was finally fixed at a good price. The property is a house in multiple occupation which is let by the room, so to get rid of this agent, I had to serve notice on all of the tenants I had already paid them to source! I felt sorry for the tenants, but the alternative was to stay with Gatekeeper. The reason I had to serve notice was they said they would continue to charge me commission for the life time of the tenants, even once I had sacked them as an agent and paying a new agent to manage the same tenant and the property. Gatekeeper would literally be getting paid for nothing! This whole process cost me a lot of money, due to voids and returning the rooms to a lettable standard. The last tenant to leave, was so desperate to stay I felt sorry for him. Gatekeeper said that the only way they would release me, and not have to pay them commission for life to allow him to stay, was to pay them a whole month in rent. Because felt sorry for the tenant I reluctantly agreed to it. In light of the fact I had informed Gatekeeper of their many significant failings as an agent, I find their attitude to both me and the tenant to be utterly ruthless! The new agent is a lot more pro active and involved in the management of the property. They are making sure the cleaners are doing a good job and that maintenance issues are addressed before they become an expensive issue. I cannot say the same for Gatekeeper. I am so glad I got Gatekeeper out before the tenant eviction ban comes in (see Renters Reform Bill). Under the new rules coming, I would not be able to serve notice on the tenants using a section 21. I would then have been stuck with them for many years to come, which would have cost me a lot of money, stress and hassle! So again, please be very wary of signing a contract with these people...NegativeQuality, Value
Dear Kevin, I hope this message finds you well. I just wanted to get in touch regarding the reviews that you left, which came as a surprise to all of us. We have clearly misjudged the situation, and I am incredibly sorry for not understanding how strongly you felt and the frustration you have experienced. We genuinely thought you were satisfied with our services, but it turns out that we were wrong. If we had known how you felt, we would have come up with a different solution for you. As a result, your feedback has left us a bit shaken. As one of the founders, I have tried to schedule a call to try to come up with an amicable resolution for you. But I completely understand your decision in not wanting to discuss the matter and wish to move on. Once again, I'm sorry that it came to this point, and I truly appreciate your honesty. In the unlikely event that you change your mind and do want to discuss the matter further then you have my direct line number. Wishing you all the best Phil Kendall
5/5
GoogleTaylor was very friendly and helpful and engaging conversationist. Thank you and all the best for a brilliant career ahead
Hi Rose Maria, Thank you for your kind words! Iβm delighted to hear that Taylor made a positive impression and provided helpful service. We wish you all the best, and if you need anything else, donβt hesitate to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleFrom start through to finish I found this estate agent to be polite, courteous and efficient. I have been kept up to date with every step and have had calls, texts and emails advising me at every step. I have been impressed and this influenced my choice of property. Asheley is highly recommended as she has helped me so much
Hi Sara, so pleased to read your lovely feedback, particularly regarding Asheley. I am so pleased that you have found the team to be polite, courteous and efficient. Kind Regards, Vanessa - Marketing Director
5/5
GoogleVery friendly and great customer service. Richard was very patient and showed us a beautiful property. When we got there he was already there waiting for us, respects time. I really appreciate that. Gatekeeper is the best!
Hi Gladys, so nice to get your lovely comments on the service Richard provided for you, he will be so pleased! All the best, Vanessa
5/5
GoogleThe viewing was very pleasant indeed. I was welcomed in perfect time and shown around the property how I'd like to be.
Thank you so much, Tom, for your kind feedback! Iβm really pleased the viewing went smoothly and that you felt welcomed and comfortable throughout. Kind regards, Kenya Ferguson
5/5
GoogleTaylor was very professional, thorough and very detailed. She was also very patient and addressed all my concerns to my satisfaction.Thanks so much Taylor!!
Thank you, Protus, for your feedback! We're thrilled to hear about your positive experience with Taylor. We pride ourselves on professionalism and attention to detail, and we're glad Taylor met and exceeded your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleFantastic team! Thank you Dan and the office team for the friendly service. Everyone was very helpful and efficient. Highly recommend !
Thank you so much, Olivia! We're thrilled to hear that you had a fantastic experience with our team and found our service friendly, helpful, and efficient. Your recommendation means a lot to us. If you ever need assistance in the future or have any questions, don't hesitate to reach out. We're here to help! Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleAnnabelle was very professional and friendly. She was punctual and knowledgeable.
Thank you for your kind words, Ava! It's great to hear that Annabelle's professionalism, friendliness, and punctuality stood out during your experience. We're delighted she was able to assist you so effectively. Dan Thorne Sales Director, Gatekeeper
5/5
GoogleClaire listens actively and responds with empathy, helping customers feel understood
Weβre delighted to hear Clare made you feel understood and supported. Her empathetic and attentive approach is something we really value, and sheβll appreciate your kind words. β¦ More
5/5
GoogleAnnabel was polite and accommodating while showing us around I recommend her skills
Thank you for your kind words, Ugo! I'm thrilled to hear that Annabel's politeness and accommodating nature made your viewing experience enjoyable. Your recommendation of her skills is greatly appreciated, and weβre here to help with any further needs! Dan Thorne Sales Director, Gatekeeper
5/5
GoogleIt was nice to meet Phil Kendall, and be given the time to have a good look around with no pressure, after our viewing we chatted and left feeling we had just found our new home, soon after our offer was accepted, Sadly I couldnβt shake Philβs hand, maybe in the future Phil, thanks Rob Till
Hi Rob, thanks so much for your kind words. Good luck with your new home. Kind Regards, Vanessa - Marketing Director
5/5
GoogleOn time very pleasant answered all my questions very friendly and helpful.
Weβre pleased to hear everything was on time and that you found the service friendly, helpful, and informative! Best wishes, Dan Thorne | Sales Director
5/5
GoogleHave met Claire before so was nice to be shown round be her.
Weβre pleased to hear it was nice to be shown around by Claire again! Sheβll be happy to hear your kind words. Best wishes, Dan Thorne | Sales Director
5/5
GoogleAs a tenant of Gatekeeper I have been very impressed by all the communication and support I have received. Dan was excellent at my viewings even helped me to measure up. Lucy was excellent when going through the application and the other team members supported me when I had questions on day of move in. Painless and professional. Thanks,
I'm pleased to hear the team have supported you. I hope your move runs smoothly. Best wishes - Vanessa - Marketing Director
5/5
GoogleThe service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a bit worried about selling my mothers property but it has been very simple and easy. I would definitely recommend Gatekeeper. I could not be more happy with the service I've received.
Thank you for your feedback Andrew. I am really happy that the team supported you during your house sale. Best Wishes, Vanessa - Marketing Director
5/5
GoogleGreat showing round the property, was very friendly and inviting to us.
Thank you for your kind feedback, Monty. Iβm really pleased to hear that you had a great viewing experience and felt welcomed during the visit. We really appreciate you taking the time to leave a review. Kenya Ferguson Gatekeeper
5/5
GoogleClare was very kind and pacient
Thank you for your kind words, Hargaton. Itβs wonderful to hear that Clare provided a patient and kind experience during your viewing. Weβre proud to have her on our team and appreciate your feedback! Dan Thorne Sales Director, Gatekeeper
1/5
GoogleWe had a bad experience with this company as at the time their advertising was misleading and their timescales were unreasonable. They since seem to have changed their policies. I would advise prospective renters to know your rights as a tenant and not be pressured into any decisions. My impression was that landlords come first and the company was based primarily around serving the landlords needs -which of course most estate agents are - but as a tenant it's important to not feel rushed and misled.
ο»ΏDear Mrs Walklett As one of the directors and founders of Gatekeeper, I wanted to personally extend my gratitude for sharing your feedback with us. We value your input, and your experience matters greatly to us. After receiving your review, I attempted to contact you via phone to discuss the specifics of your concerns and find a resolution. However, it seems that we may have missed each other, as I did not receive a response to my call. We have rectified the issue and now display the correct tenancy duration. Your input has been invaluable in ensuring a better experience for all tenants. The current rental market's demand has been exceptionally high, resulting in multiple applications for each property. Our intention is to be fair to all applicants by getting all the relevant information needed by the landlord. By presenting all applicant positions to the landlord, we aim to provide everyone with an equal opportunity to secure the property that best suits their needs. The timescales are a result of our keenness to avoid an applicant being disappointed in missing out on a property in a particularly pressured market. In light of your feedback, we have updated our communication guidelines to ensure that all prospective tenants receive clear and timely information throughout the application process. I am personally disheartened to learn that you feel we have favoured landlords over our tenants. Please know that, as founders, our vision has always been to be a supportive and unbiased agency for all our customers. We will continue to strive to strike the right balance between the interests of landlords and tenants. Once again, thank you for your candid feedback and I am sorry that the experience was not positive. We are determined to turn this into a positive learning experience and provide you and all our potential tenants with a more seamless and enjoyable journey in finding your new home. If you would still like to discuss the matter further, I look forward to speaking with you at your earliest convenience. You can contact me directly on 01865 920921 Phil Kendall
5/5
GoogleTaylor was very professional and knowledgeable. She answered all of my questions about the house and local amenities.
Thank you for your review, Naresh. I'm pleased to hear that Taylor's professionalism and knowledge met your expectations, and that she could answer all your questions about the house and local amenities. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleThank you Kenya for being patient with me. I was getting lost and she cameout into in the cold just to direct me. It meant so much
Dear Thoko, Your feedback is much appreciated, and we're delighted to hear that Kenya went the extra mile to assist you. We're always here to help, so if you have any more questions or need further assistance, please don't hesitate to reach out. Best regards, Dan Thorne Sales Director at Gatekeeper
5/5
GoogleThanks Dan. He was very kind and professional showing us one property today and explaining everything. Paulo
Thank you for your kind words! It was a pleasure assisting you with the property viewing. If you have any more questions or need further assistance, feel free to reach out anytime. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleThe whole team I deal with are always helpful. Alex has been so professional finding my second tenants. In doing so he quickly deals with concerns and proceedings and I feel confident with the whole team to manage my property well. I'd have no concerns at all recommending Gatekeeper to Landlords and Tenants alike.
Wow, thanks so much for your fantastic feedback on Alex and the team. I am so pleased that you have confidence in the whole Gatekeeper team and would recommend us. Kind Regards, Vanessa - Marketing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gatekeeper, West Oxfordshire won Platinum; Gatekeeper, Witney won Platinum; Gatekeeper, Swindon won Platinum.
