Trusted Agent profile · Northampton
★★★★★
222 reviews across 2 platforms
38B Main Road Duston, Northampton, NN5 6JF, NN5 6JF
Taylors's office in Northampton, at 38B Main Road Duston, is rated 3.2 out of 5 across 222 reviews on two platforms, including 77 Google reviews rated 4.5.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
5/5
Googlecant thank everyone who works here enough for helping us to sell our flat. the staff are so helpful and have great knowledge and go above and beyond to help. will defiantly be using again should we ever move again :)
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service from start to finish from Jamie and the team. Realistic pricing and valuations. We were kept well informed every step of the way, and everything was completed in a timely manner. Well done, would definitely use you again.
It is wonderful to read Debbie that you found our Taylors, Duston, team worthy of this 5* review! It is great to read that you felt the valuations were realistic and the they provided you with an informative experience throughout the process. Thank you for your recommendation. Best wishes, Scott.
5/5
TrustpilotI have been renting through this this…
I have been renting through this letting agent for almost 2 years now and it has been an amazing experience so far. The property manager Nathaniel Allibone has always being prompt with reported issues and recently made sure that an urgent repair issue was completed on time. .They take maintenance repair issues serious and are reliable to get quality services. I recommend their service to everyone.
5/5
GoogleSo proud of Taylors team, specially for Jamie, who help us through our journey, very calm person and professional in his work. Promt answer to any phone call. Thank you all of you. You really deserve a 5 🌟 Paula.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid!
If I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone. The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants. I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned. Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.
1/5
TrustpilotDo not use this agency.
Taylors Lettings of Northampton are the most atrocious, dishonest, incompetent buffoons I have ever had to deal with.They will come up with every excuse they can to keep your deposit. My partner left her property of two years in a better condition than it was when she moved in, yet they attempted to keep her deposit in a way that breached their own contract. They lied repeatedly to try and achieve this. Like others have stated, they will use "cleaning" as their main excuse. They also tried to charge her for cutting the council owned grass at the front of the property.One particular male member of staff acts like a bully on the phone. He is rude, unprofessional and just puts the phone down on you. He even made up a fake rate of VAT for a cleaning company that isn't even VAT registered in an attempt to justify keeping a large portion of my partner's deposit. It's worth noting that the person who owns the cleaning company in question used to work for Taylors Lettings, so make of that what you will.There are many other reviews making these same claims, but please, if you respect your hard earned money then do not give it to these cretins. If you are already renting with them then make sure to document everything before you leave, and seek legal advice if necessary.
5/5
GoogleWe added Taylors to our house sale as the other agents were simply not getting the views any more. Tim did a great job of finding numerous viewings and we've now completed the sale. I would thoroughly recommend Taylors.
Julian, thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFound the staff very professional and friendly. Kept us informed at all times. We are sorry that they were not the agent who eventually sold it but they worked so hard and we are grateful. Thank you
Hi Trudie, thank you for your kind words and for recognizing our team's professionalism and hard work. We appreciate your feedback and are glad we could assist you during the process. Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotRent out my property through Taylors…
Rent out my property through Taylors Country Wide and Nathaniel has been most helpful and efficient when dealing with a property repair.
1/5
TrustpilotAvoid, none professional
If I could, I wouldn't give even one star. The agency/agent worked on behalf of one of owners, helping to delay and stalling the sales process for one owners benefit. And personal gain, as recieving money for this from said owner. Often not replying, selective replies, replying with delays once recieve instructions from other owner.
5/5
GoogleThanks to Adam and Tim for the support in selling our home. Regular communication was given on the steps in successfully selling the house. Would recommend.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWhere do I start? Dreadful people.
Where do I start? I rented an apartment from the Bedminster branch, and it was an unbelievably awful experience from beginning to end. They lied about the opening inventory, there was no hot water or heating for most of the tenancy period (and they literally couldn't even be bothered to reply, let alone sort the problems out), they lied about damage caused when I left (which I did not cause), and now they refuse to communicate with me regarding the return of my deposit. Needless to say they are also withholding my deposit with no legitimate reason whatsoever. It would be really difficult to find a worse company to deal with. They treated me shockingly badly, lied through their teeth, and are trying to steal my deposit. Just awful. Avoid at all costs. UPDATE: 3 months later, I opened a dispute with Taylors via MyDeposits and submitted my honest evidence to counteract their lies and today received the deposit refund in full. Keep evidence of everything Taylors tell you (they WILL lie later on), take photos of everything, take videos of everything..... eventually, you will get your money back from these rogues (as long as you are being honest).
1/5
Trustpilotoxford - Absolutely useless and infuriating
Absolutely useless and infuriating - they feed you empty promises and lies constantly saying they have done what you asked and then you realise they actually never did - over and over again rinse and repeat - they will NEVER respond to your issues with the house you rented unless it is an emergency that will damage the house never mind that it is a risk to your health unless you literally ring them up every day multiple times for 2 whole infuriating months and then eventually maybe they will do something after you say you will put in a formal complaint but not after they tried to gaslight you first saying nothing is wrong
1/5
TrustpilotAvoid Taylors at all costs
Carter: I like the flat, if you clean it and fix this list of 6 items, I will take itTaylors: We need money from youCarter: No worries, can you confirm the flat will be cleaned and the list of 6 items fixed before I move in?Taylors: Yes ..... money pleaseCarter: Can you put it in writing?Taylors: No .. but you can trust us .... give us money or we will give the flat to someone elseCarter: I can move in two weeks timeTaylors: You need to pay from next weekCarter: But you won't have time to fix the 6 thingsTaylors: We promise we will - money pleaseCarter: I am paying on the condition that the flat is cleaned thoroughly and the list of 6 items fixed before I move inTaylors: Give us more money, plus you have to sign this inventory saying everything is perfectCarter: Paid, on trust that the things I have signed for are fixed (including the broken smoke detector and fire alarm, which is a legal requirement and you have made me sign is working when we both know it isn't)(Moving in day)Carter: The flat is not cleaned and none of the 6 things are fixed, including legal minimum requirementsTaylors: (no reply)Carter: Can you answer my questions please?Taylors: (no reply)Carter goes to the branch: Please can you explain when these things will be fixed, obviously it is now too late to clean the apartment because I have moved in.Taylors: You need to report these things to maintenance, this is nothing to do with us now that you have moved in. We can only discuss matters which were raised before you moved in.Carter: But these are all matters which were raised before I moved in.Taylors: Can you show us in writing?Carter: No ... your refused to put it in writing, assuring me I could "trust" you and pay a lot of money to you.Taylors: This is nothing to do with us, you need to approach the landlord via the maintenance appCarter: But you are the people who agreed to my termsTaylors: Tenants don't dictate terms, the landlord doesCarter: So why did you agree to my terms if you are not able to?Taylors: We can't help you, this needs to be reported to the landlord who will consider the list of 6 itemsCarter: This is not what was agreedTaylors: More moneyCarter: Not until you fulfil your end of the agreementTaylors: You signed everything was in good order, including the fire and smoke alarms, and the cleanliness. Carter: On the understanding that I could only move in if I signed the incorrect inventoryTaylors: Not our problem ... give us more moneyCarter: (reports list of 6 issues to landlord via the maintenance app, three months later .......... silence from landlord, silence from maintenance app, silence from Taylors).UPDATE: Upon leaving the apartment, Taylors decided to keep the whole deposit, even though we left the apartment far cleaner than we found it. They claim we stained the carpets (WE ACTUALLY CLEANED THE PREVIOUS TENANT'S STAINS), they claim we put nails in the walls (we didn't!!!), they claimt he oven wasn't clean (WE CLEANED IT THOROUGHLY WHEN WE ARRIVED AS IT WAS COVERED IN FOOD DEBRIS, LEFT IT MUCH MUCH MUCH CLEANER THAN WE FOUND IT), claimed we didn't clean the fridge and freezer (outright lies), claim we stained a wall (WHEN WE CLEANED THE HEAVILY STAINED WALLS WHEN WE ARRIVED AND THE ONLY STAIN WE COULND'T REMOVE WAS THE STAIN THEY CLAIM WE PUT THERE), the company is a total disgrace; dishonest from start to finish. NEVER USE THIS COMPANY IF YOU ARE AN HONEST PERSON.
5/5
TrustpilotThe home-finding process was…
The home-finding process was user-friendly and less tedious than other property agent We recommend them to anyone looking for a place to rent or house to buy as they are doing a good job. Thank you, Georgia phelps for your great help and support in finding us a new beautiful home.great communication and great experience with you. Thanks
5/5
GoogleSam was extremely patient and resourceful with my application for a re mortgage, despite the set-backs! I don’t think I would of secured the mortgage I got without his service.
Hi Emma, thank you for your kind words of Sam, it is great to see that he provided you with a service worthy of 5 stars and that he was extremely patient and resourceful. Best wishes Emma.
5/5
Google5* for Jamie! He was great through the whole process. He kept in touch and chased the whole chain, when no one else did! Thank you so much- would definitely recommend!
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotRENTER BEWARE
RENTER BEWARE, over two months and still waiting for our deposit of over £2,000 to be returned, this after going out of our way to insure the house was professionally cleaned before we exited the property and showing numerous new prospective clients around when the agent never turned up. E mails not responded to from the Northampton office, asked for manger’s contact details, no response. Absolutely disgraceful customer service. 20 Hillbeck Grove, Middleton, MK
5/5
TrustpilotVery good experience
Jack from Taylors Lettings was very kind and accommodating with scheduling my viewing. A last minute commitment came up but he kindly offered to do a WhatsApp viewing instead. Communication has been excellent
1/5
TrustpilotThis is the most incompetent and…
This is the most incompetent and unethical agent I have ever dealt with - after 3 months I still have not received my deposit back and they sent a million pictures of “dirt” from a room I never rented… no response when I said this was not my room… no sign of my money. If any problems with the house they will not respond either when I was renting. Terrible
5/5
GoogleBought our first property with the help of Jamie, Phenomenal service all the way through and kept us up to date! Thanks again Jack & Millie
Hello Jack, Thank you so much for your 5* review! We're thrilled to hear that Jamie provided phenomenal service and kept you up to date throughout the process. Congratulations on your first property! Best regards, Lucy, Customer Relations Team
1/5
TrustpilotDo not let/ sell with this company…
Do not let/ sell with this company absolute joke. They have let a property next to me. They hired a gardener who destroyed the boundary between houses, have been chasing them for weeks to have it fixed only to be told I need to chase the gardener They hired. The ignore every email. Also left there tenants with young children without water in the property for days. Rude staff.
5/5
TrustpilotFantastic service!
The service provided by Taylors Lettings Agents has always been fantastic. All communication is prompt, courteous, friendly and professional. Natalie Meech is a star!
5/5
Googlecant thank everyone who works here enough for helping us to sell our flat. the staff are so helpful and have great knowledge and go above and beyond to help. will defiantly be using again should we ever move again :)
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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