Trusted Agent profile · Northampton
★★★★★
223 reviews across 2 platforms
38B Main Road Duston, Northampton, NN5 6JF, NN5 6JF
Taylors's office in Northampton, at 38B Main Road Duston, is rated 3.2 out of 5 across 223 reviews on two platforms, including 77 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Taylors Duston Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
5/5
GoogleHelped me complete my purchase in less than 2 weeks, all staff were friendly supportive and helped the process go smoothly. Would definitely recommend them.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAppalling service - avoid
Would give 0 stars if I could to Taylors lettings in Northampton. Contacted Taylors about a letting when the house was first advertised. Was first told they needed more information and would call me back. They never did. I then rang back having heard nothing and was told the same thing again. Still no call back. I rang a third time and was told they would send a video tour the following day, they never did. Subsequent attempts to get through were ignored as they don't answer their phone half the time. My husband then rang and eventually got through, and was told the landlord had changed his mind and would do physical viewings so they would call us back. After a few attempts of them ignoring the call they eventually rang back and booked us in at 12pm on Wednesday 9th Dec. We arrived just before and no one was there. My husband rang and was initially cut off. Several other phone calls were then ignored. After several attempts he got through and was told there was "no record" of our appointment and the landlord had changed his mind and found a private tenant. They had tried to book us in the day before so suspect they had let the house out and not had the decency to let us know. Yhe house was still showing as available on Rightmove at this point. I suspect we have dodged a bullet, the service so far has been appalling. I'm just glad we didn't part with any money or sign anything. Will definitely avoid in future.
1/5
GoogleCan't view properties unless you've sold
Hello Susan, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotIncompetent and useless
If i could i would have give minus stars.Taylors Northampton- totally incompetent, unprofessional and lacks integrity. They never answer phone calls. Wanted to purchase a property so i arranged viewing for the following weekend but never sent a confirmation of my appointment. When i called for the third time to confirm my appointment they couldnt find my details and the property was sold. They are bunch of crooks, no wonder why their offices are closing and there are thousands of negative reviews.
1/5
TrustpilotCompletely Incompetent
Taylors Lettings are absolutely useless, and they are undeserving of 1 star.The customer service is appalling - no one responds to emails, phone calls, or simple requests. We need to constantly chase them to undertake the most basic tasks, and they are knowingly negligent of basic safety standards.Without warning they removed their "emergency" contact number, rendering us helpless on a number of occasions.I am a frequent review reader and rare poster, but the level of negligence was incomprehensible and had to be written.
5/5
TrustpilotSmooth and easy move
Ali made our move really smooth and easy, having everything being done online made it very accessible and simple to use.
5/5
GoogleMassive problems within the chain and really didn't think it would happen. Jamie worked tirelessly and diligently ensuring excellent communication throughout the chain, including solicitors, to ensure it all came together!! Well done, highly recommended!!
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
Trustpilot!!!!! Never give Taylors any lettings !!!!
!!!!! Never give Taylors any lettings !!!!I am a landlord. The letting was given to Taylors (the first mistake to start with). An agent visited my property and promised me number of things before I gave them a fully managed contract. I found the tenants for them not Taylors. When i called them to find out what is fully managed contract ? so Taylors explained, collecting the rent from the tenant and pass it back to landlord after deducting all their fees. Nothing else is included. I don't live near the property so want a property visit atleast may be every 3 months to make sure my property is in good condition. This was promised when the agent visited the property. I should have got everything in written (second mistake). Saying that there was not a single visit to property from Taylors to make sure the property is fine and no damage done by tenants. More scenarios: Taylors think they can deduct whatever money they think and just send an invoice. it happened twice. I called the office and asked what this new charge is ? and they don't know it so asked to contact the countrywide office. Ok, so called the countrywide office and they said we made a mistake and refunded the money. I would have lost more than £100 if didn't check the invoices. More than a year and i decided I don't want Taylors to manage my property anymore (as they were doing nothing apart from taking out there share). So contacted Taylors and the lady on the phone asked me to send an e-mail with a written notice to stop the service and explained its a 3 month notice period. I asked them the e-mail address and sent the notice and now waiting for the reply back. over 2 week and was surprised no reply so checked my e-mail account and ofcorse they gave me a wrong e-mail address even though i asked for a letter to letter e-mail id at the time of giving notice. I sent my notice e-mail again and since the rent date was already passed, the notice period counts from the next rent period (no way!!).Finally the time came to end the contract and i need the tenant details to hand over to the next management company and the tenant deposit details so that it can be protected under deposit scheme. Called the Taylors local office and they said contact countrywide ok so I called countrywide and they said contact Taylors. Don't know who to contact now. After some heated conversation countrywide took responsibility. sent them the government deposit scheme details and the game starts again. Every time i call them to find out the status on when do i expect the deposit in the deposit scheme ? They say we just picked up the e-mail and will forward it to the deposit scheme department and that happens everytime i call. Finally i managed to get to the right person and they said we received the details today and the deposit will transfer today.Not at all a customer friendly service. Taylors only looking to get money out of your pocket and delay things as much as possible. Never let with Taylors. On a side note: Taylors famous tag line when you are trying to reach someone, the person you are trying to reach is on the phone and will give you a call back. Believe me they will never call you back
1/5
TrustpilotAbsolute nightmare to deal with
Absolute nightmare to deal with. After a year I am withdrawing my house from sale. Took months of chasing to take actions, and then unreachable. Clearly on buyers side, telling us to take lower offers and not take higher ones beacuse of their "systems". Horrible, horrible experience.
5/5
TrustpilotMy experience started with the pleasant…
My experience started with the pleasant Taylor who walked me through the entire experience. I felt like she genuinely had my best interest at heard and worked with me through the whole process. I also had the pleasure of dealing with Victoria who showed me around the property and inspected the place properly. I felt at ease through the whole process and appreciated the genuine people at the office.
1/5
TrustpilotI vacated the house early as Swindon…
I vacated the house early as Swindon Taylors agent confirmed to refund the rent for the remaining days, it has been 3 months now but no response from Swindon Taylors team after multiple chasers.I was tenant foe more than 3 years but this company has no respect at all. Not recommending anyone to go with Taylors at all in any scenario. Swindon Staffs are very unprofessional.
5/5
Googlefantastic service from Jamie, Tim and Sam when we were selling my mother's house recently. They all went out of their way to explain what was going on to my mother who was very nervous about the whole process. overall, a great service and a quick sale too.
Thank you for the wonderful 5 star review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Taylors in the Duston branch. Best wishes, Sarah
1/5
TrustpilotUnprofessional
[Bradley Stoke Branch] Unprofessional! Last minute change in move-in date and late contract drafting, both only 2 days before the agreed move-in date, even though referencing was cleared at least 3 weeks beforehand.
5/5
GoogleA BIG thankyou to you all for the hard work you have done to secure the purchase of our new home. Kind regards Ray & Carole. Well Impressed .
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNorthampton branch awful!
Awful awful people in Northampton branch, customer service could not be worse. Rude staff with not a care in the world about people who actually need a place to live and who essentially pay their wages. Booked a viewing and took days off work for it three times only to be let down at the last minute every time, avoid this shower at all costs.
5/5
GoogleAbsolutely 100% recommend Taylors. Super speedy turn around and very professional. Thank you so much for making everything so smooth for us. Our family forever home is perfect!
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe best agency in the world. I get all help which I need I'd. Thanks guys
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleIf Carlsberg did estate agents! I honestly couldn’t recommend the Duston branch anymore. Jamie & Joe have been incredible. Thank you guys, everything works out in end!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleMany thanks to all the team at Taylor's. They were friendly and supportive and kept me up to date at all times during the sale of my property. Couldn't have asked for a better service. Definitely recommend the team
Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott
5/5
GoogleInitially problem as my mum was contacted but as soon as it was explained that she could not deal with the sale then Taylors were very respectful many thanks 👍 …
Thank you for your fabulous 5* review. Kind regards, Lucy, Customer Relations.
1/5
Trustpilotif you are to vacate their properties
if you are to vacate their properties, make sure you contact them at least two months in advance and NOT 30 days notice. If yo do not cancel within a certain time frame your 30 days notice to vacate the property will not be valid.
5/5
TrustpilotI really enjoyed my experience working…
I really enjoyed my experience working with Taylors! Sean and Joanna helped with all questions of interest and my daughter and I found a very comfortable home for ourselves. I recommend it🙌Best regards, Oleksandra
5/5
GoogleFantastic customer service and support selling my house. Jamie sold my house and is a professional in his field. He made the transition seamless. Definitely recommend Taylors in Dunston.
It is amazing to read another 5* review for our Taylors team in Duston! Thank you Sharan for recognising the fantastic service and support you received throughout the process of selling your home. It is wonderful to see that you would highly recommend our team to others. Kind regards, Scott.
5/5
TrustpilotWe stay in a property which Nathaniel…
We stay in a property which Nathaniel Allibone manages with his team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Taylors Duston Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
