Trusted Agent profile · Northampton

Taylors Duston Sales reviews in Northampton

3.2

★★★★★

222 reviews across 2 platforms

38B Main Road Duston, Northampton, NN5 6JF, NN5 6JF

Taylors's office in Northampton, at 38B Main Road Duston, is rated 3.2 out of 5 across 222 reviews on two platforms, including 77 Google reviews rated 4.5.

Google logo

4.5 / 5

77

Reviews on Google

This office

Trustpilot logo

145

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Northampton office, from every platform, shown as written. First names only.

5/5

Google

Absolutely fantastic service from Jamie and the whole team at Taylor’s. From start to finish, they genuinely went above and beyond to make the whole process as smooth as possible. Communication was exceptional throughout. Jamie was always approachable, kept me regularly updated and was constantly chasing things behind the scenes to keep everything moving forward. Nothing ever felt like too much trouble, and having someone so proactive made a huge difference during what can otherwise be quite a stressful process. I honestly couldn’t have asked for better service. Jamie is a real credit to Taylor’s, and the whole team were professional, friendly and incredibly helpful throughout. I would have absolutely no hesitation in recommending them to anyone buying or selling a property. Thank you Jamie and everyone at Taylor’s, you were amazing!

Dann · 4 October 2026

Agent replied · 11 October 2026

Thank you so much for your amazing review! We're thrilled to hear that Jamie and the team made your experience seamless and enjoyable! Your kind words truly motivate us to keep delivering exceptional service. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Jamie was excellent from start to finish. Highly professional, knowledgeable and supportive throughout. Always willing to listen to the client and offer his guidance without any pressure.

David · 4 October 2026

Agent replied · 11 October 2026

Thank you for your fantastic review! We're thrilled to hear that Jamie provided you with exceptional service. His dedication and professionalism are what we strive for. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

Booked via rightmove to view a property. I get a call and arrange a 12 o’clock viewing today (Tuesday). It gets to 12:10 no sign of the agent call the office they have no idea who I am ? And then tell me the property is under offer. Thanks Taylor’s for wasting my time and fuel. Manager apologised but didn’t have the best attitude either. In fact, he was very arrogant. Also they were so slow at getting back to me on my enquiry so I wouldn’t ever use these to sell or purchase a house even if they were the last estate agents on the land. Looks like the manager has also had previous bad reviews on Google aswell. Do yourself a favour and AVOID!

Jordan · 23 April 2025

Agent replied · 22 June 2025

Thank you for bringing this to our attention. We apologise for the miscommunication and inconvenience you experienced. We value your time and will ensure that this does not happen again in the future. Thank you for your feedback. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.

5/5

Google

Taylors Duston and in particular Jamie were excellent all throughout a difficult and lengthy purchase. Jamie kept on top of all involved parties to ensure the purchase was progressing and kept me updated throughout. Highly recommend them!

Harry · 11 May 2026

Agent replied · 11 October 2026

We're thrilled to hear that Jamie and our team at Taylors Duston provided excellent service and kept you updated throughout your purchase. Thank you for the recommendation, we really appreciate it! Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

I can't thank Taylor's Agency enough for their exceptional support throughout the purchase of our amazing 3-bed detached house in Northampton. After having such a frustrating experience with our solicitors, Jamie really turned things around for us. From the very beginning, the team was always there when we needed them, offering assistance and advice at every step. Their professionalism and dedication helped speed up the entire process, making the whole experience so much smoother. We truly appreciate everything they've done- they definitely deserve more than a 5-star review and we highly recommend their services to anyone looking to buy or let a property.

Petronela · 11 March 2025

Agent replied · 22 June 2025

Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.

5/5

Google

Josh was incredibly helpful and great with communicating any updates!

Nicholas · 4 October 2026

Agent replied · 11 October 2026

Many thanks for leaving us your great 5* review. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We had previously tried to sell our house a couple of times over the last 2 years and having been on the market for 4 months on this occasion, we decided to instruct Taylors in the hope they could help us. From this point we went from struggling to get any viewings at all, to Taylors selling our house within 24 hours!! It wasn’t the most straight forward of sales, and we felt grateful to be reassured and informed throughout the process. Jamie in particular went above and beyond for us with fantastic customer service. It is clear everyone at Taylors really care about their customers and you not only get a great team of professionals who know the area well, they are also so friendly and a pleasure to work with. I’m so pleased we chose Taylors and I’d recommend them to anyone. Thank you Tim, Jamie and team :)

Hannah · 11 October 2024

Agent replied · 23 October 2024

Thank you for your glowing recommendation and 5* review Hannah Moores. Kind regards, Lucy, Customer Relations.

5/5

Google

We had a fantastic experience with Taylor’s selling our home 158 Southfield road. this was after a poor service from another local agency and 6 months of very little viewings and no offers. after marketing Joe sold our home in 24hours for asking price !! The customer service was fantastic throughout. Being and older couple Jamie patiently explained the process, fees and everything clearly. His service has been amazing and the team were there every day to support us. always with a cup of tea. They relieved the pressure off of us throughout our sale , assisted with our onward purchase despite the property being with another out of area agent. Jamie even booked our viewings for us and helped to negotiate our offers in the office.The team have been there to assist with everything personal matters and any paperwork we needed help with. Jamie and his partner donated their own free time after work to assist us with clearing the property on the day of our move as our kids are out of the country and we had no local support. Jamie and joe helped us find our next home and even helped us move into our air b&b whilst we were waiting for our new home to complete.From selling our home to helping us plan our wedding - they helped with it all. Our experience has been fantastic from start to finish and we will continue to pop into the branch to see the team. always a Warm welcome and couldn’t recommend Jamie ,Joe ,katelyn and the team enough!!!

Christine · 11 October 2024

Agent replied · 23 October 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Taylor’s in Duston have been amazing, and Jamie is an absolute pleasure to work with. All of the staff members have been really supportive and friendly, apologies as I cannot remember everyone’s names! They really know what they are doing and you just give them the keys and let them do what they need to do. Will always use Taylor’s in future. Highly recommend!

Nanny · 20 March 2025

Agent replied · 10 April 2025

Thank you Helen for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

5 stars for my experience with Taylor’s! Katelyn was phenomenal and I couldn’t recommend her enough… no question was a stupid question and she was unbelievably helpful every step of the way. As it was my first time buying a property the whole process was new to me. Katelyn explained every step of the process (thoroughly) and made the journey of buying a house enjoyable! Will go back to her every. single. time.

Shaneese · 11 October 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

1/5

Trustpilot

Very very poor

Very very poor. Offered for a flat, they said they'd get back to us as soon as they had a decision from the landlord. Radio silence, impossible to get through on the phone. Let agreed with someone else a few days later without us being notified. We needed to get a flat ASAP, which they knew about, we feel messed around and have lost valuable time in our search for a property.

Jack · 30 September 2026

5/5

Trustpilot

Nathaniel Allibone

Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.

Ai · 5 January 2026

5/5

Google

Sold my house with Taylor’s, Jamie was amazing so helpful great service from start to finish I would highly recommend in the future!

Gregg · 11 December 2025

Agent replied · 11 October 2026

Thank you for sharing your positive experience with Taylor's! We are thrilled to hear that Jamie provided you with excellent service throughout the entire selling process. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said they will phone them to explain the rules of there agreement, still been going on for weeks, damages= less rent just bare that in mind.

James · 15 September 2026

5/5

Google

Recently sold my flat through Taylors Duston. Everyone was lovely to deal with, updated me in a timely manner throughout the process . It was my first time selling so I was pretty clueless and had lots of questions which Jamie was really helpful in answering. Thank you for all the help and guidance

Elisha · 11 October 2024

Agent replied · 23 October 2024

Elisha, thank you so much for your wonderful 5* review! We're delighted to hear that Jamie and the team were able to assist you throughout your first selling experience. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team

1/5

Trustpilot

Don’t bother using them

So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.

Swinoki · 21 April 2026

5/5

Google

Thank god for Jamie. I was buying my property through Taylor’s not selling and he was chasing the whole chain. Kept me informed before my agents did of any delays and there were several !! Def recommend. Thank you so much Jamie for all your hard work.

Tracy · 24 November 2024

Agent replied · 22 November 2024

Thanks for the wonderful 5* review, recommendation and considerate comments regarding your experience with Jamie and our Duston branch. Best wishes, Lucy, Customer Relations.

5/5

Google

I had a difficult sale and the team from Taylor’s in Duston were excellent with their communication skills and holding the chain together just as I’d lost all hope in purchasing my new house. They were with me all the way from the beginning to exchange and completion and always kept me updated. I would like to say a special thank you to Joe and his colleagues, Jamie and Tim as without their hard work and persistence, I may have lost my dream home. I throughly recommend the team in Duston, thanks again guys.

Carl · 11 October 2022

Agent replied · 23 October 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Taylor’s Duston what a super team of estate agents! We recently sold our property with ease thanks to Jamie and his team.Polite, professional and they really know how to get things moving. If I could give them 10 stars I absolutely would. Thank you 😀😀 …

Daniel · 24 November 2024

Agent replied · 22 November 2024

Many thanks for your fantastic 5* review Daniel. I will of course pass on your kind hearted words to our Duston branch. Best wishes, Lucy, Customer Relations.

5/5

Google

Taylors were selling the property we purchased. Joe was our main agent and he went above and beyond to chase and help to get the sale to completion. He kept us informed throughout the process and helped us with any queries. We also had contact with Jamie and Tim from the team who were equally as helpful. All the staff at Taylors were friendly and helpful throughout.

Megan · 11 October 2023

Agent replied · 23 October 2024

Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

First time selling a house and Jamie was fantastic from start to finish!! Would highly recommend!!

Kelly · 11 October 2025

Agent replied · 23 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation Kelly. Kind regards Lucy, Customer Relations.

5/5

Google

Superb experience using Taylors Duston. Professional from start to finish, always on the end of the phone with progress and information when needed. Would highly recommend to anyone buying or selling in Duston. Thanks all

Kevin · 11 June 2026

Agent replied · 11 October 2026

Thank you for your kind words and for choosing Taylors Duston! We take pride in providing professional, attentive service and are thrilled to hear we met your expectations. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We have just completed on a house purchased through this branch and I cannot rate these guys more. It has been a long process with conveyancing but they have kept us informed every step of the way. I have always been called back quickly if I had questions or information to pass on and they have been amazing. Thank you Tim, Jamie and Joe for all you have done for us getting us into our house.

Daisy · 11 October 2022

Agent replied · 23 October 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations

5/5

Trustpilot

Thanks Nathaniel Allibone & team

As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.

Mr · 11 September 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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