Trusted Agent profile Β· Northampton

Taylors Duston Sales reviews in Northampton

3.2

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222 reviews across 2 platforms

38B Main Road Duston, Northampton, NN5 6JF, NN5 6JF

Taylors's office in Northampton, at 38B Main Road Duston, is rated 3.2 out of 5 across 222 reviews on two platforms, including 77 Google reviews rated 4.5.

Google logo

4.5 / 5

77

Reviews on Google

This office

Trustpilot logo

145

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Northampton office, from every platform, shown as written. First names only.

5/5

Trustpilot

Lettings management

Nathaniel Allibone has been excellent in managing my property keeping things as stress free as possible. I would highly recommend him.

Mamun Β· 27 August 2025

5/5

Google

Just sold my Parents house in Duston with Tayors, a big thank you to Tim who was very patient and professional, and helped out lot the technical side of things, thank you again

Ian Β· 11 October 2023

Agent replied Β· 23 October 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

After two sales that fell through with another agency, I asked Tim at Taylors Duston to market my house. On the very first day, before the property had even been advertised, Tim found me a buyer (who had incidentally also been on the other agents books but they hadn't shown her my property) who has now moved in. The sale took a very long time as it was a fairly long chain with a couple of incompetent conveyancers at the bottom but Tim did all he could to chase up and keep me informed. I would recommend using Taylors

Lorraine Β· 11 October 2023

Agent replied Β· 23 October 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Taylors happy to rent with rats…kettering

Taylors Northampton happy to rent out a property in kettering that it turns out every tenant left within a year because of no insulation and can't afford to heat however many oil heaters you use - turns out the rats got cold and ate their way inside - they soon left because its so cold. Even the letting agent who attended to see rat hole said its warmer outside! 3 months of no action despite rat faeces, tenant left for health reasons - taylors were aware of, guess what , its been relet within days after the rat hole filled with expanding foam & painted over. There is a formal complaint being made for negligence. Genuinely hope nobody from the taylors families ever need to rely on such poor service providers. You should be ashamed trying to cover your tracks, especially you Helen, never answered an emergency call but fired off hope your happy with repairs when tenant had left???? And no I am not the tenant

TG Β· 9 March 2022

1/5

Trustpilot

Shit company

Spent a year in a house share where they did nothing to remove an awful tenant who stole food and caused aggravation that several had to leave early. The cleaners they had come in stole equipment and didnt do a bloody thing Have the nerve to confirm that my balance was clear and then try and take rent arrears from the account.

Christopher Β· 14 October 2025

5/5

Google

The whole team was brilliant at helping us get our first home. They made things really simple and smooth by communicating efficiently and making the process really stress free and straightforward. Would highly recommend and would definitely use their services in the future.

David Β· 25 May 2025

Agent replied Β· 22 June 2025

Thank you for your kind words! Our team is dedicated to making the home buying process as easy and stress-free as possible. We are thrilled to have helped you achieve your dream of homeownership and would be delighted to assist you again in the future. Thank you for choosing us! Kind regards, Lucy, Customer Relations.

5/5

Google

Jamie and his team were excellent from start to finish. Not only did they excel in the sale of our home, but also went above and beyond helping with issues arising from our onward purchase (For which I can't thank Jamie enough!) We've already recommended them to family who are looking to sell in the near future.

Kitt Β· 25 October 2018

Agent replied Β· 23 October 2024

Thank you Kitt for taking the time to leave us with your fantastic 5* review of the great service you received. Best wishes, Emma.

5/5

Google

Fantastic service from the word go. Immediately there were viewings booked before the property had gone out fully online. Jamie was quick to react to the market whilst Tim was able to spring into action at a moments notice to book in viewings. I would highly recommend using Taylors services for your next house sale or purchase.

Zeb Β· 25 October 2018

Agent replied Β· 23 October 2024

Thank you Zeb for your great 5* review and fantastic recommendation! It is wonderful to read that you had such a great experience while selling through Taylors, Duston, and that they were able to achieve you viewings so quickly! I will make sure your kind words are forwarded to the whole team. Kindest Regards, Scott

5/5

Google

A massive thank you to the Team at Taylors Duston Branch. Sam has been a huge help with my mortgage application, making the process nice and simple. Jamie is always particularly polite and helpful. More than happy to recommend.

Shannon Β· 11 October 2022

Agent replied Β· 23 October 2024

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

I had a very excellent experience with…

I had a very excellent experience with how the team handled my moving into a property they manage in Newport especially with the assistance of the wonderful ladies Shantae and Georgina who where professional and forthcoming with how they handled my renting experience πŸ‘πŸ½πŸ‘πŸ½πŸ‘πŸ½πŸ‘πŸ½

Chukwuebuka Β· 14 February 2026

5/5

Trustpilot

We have been landlords for more than 18…

We have been landlords for more than 18 years now.We used numerous Estate agencies in the past.In our many years of experience, Taylors Estate Agent are the best agency who have managed our properties. All the staff we deal with are very helpful.Miss Maria Kemp in particular is a first class manager.Her communication skills, professionalism and attention to detail are second to none. She also acts very swiftly in addressing any issues. Very highly recommended Thank you very much Maria for all your input.

AHMED Β· 14 January 2021

5/5

Trustpilot

Yet another great service!

Yet another great service from the lettings team. Vienna & Lesley have been persistent and professional throughout. The covid impact has left me rather downbeat but the ladies have been optimistic ad continued forward, and their tenacity paid off. As I have come to expect (im spoilt now) they go above my expectations, which is very reassuring and comforting. Vienna is a great asset to the team and is always on hand - Lesley has built up a great team! I highly recommend!!!

Bobbi Β· 8 December 2020

5/5

Trustpilot

Mr Ryan smith.

Mr Ryan smith.. simply outstanding agent. Super friendly professional and informative. Extremely patient whist viewing. I thought he was the manager! A real asset to this company. :)

J Β· 2 June 2026

5/5

Trustpilot

5 Star's doesn't do David, Katie and Taylors Swindon justice!

5 stars doesn't do David, Katie and the team at Taylors in Swindon justice, David was an absolute legend when it came to letting my house out, no only did he take excellent photographs, full listing details, my property went on their website on a Friday and Monday morning I had a call to say a Let had been agreed, rent payments have been on time every month, any questions I've had have been answer quickly.When we came to list my wife's house ready for our move we went straight to David, I didn't think it was possible to beat last time but they had a let agreed the same day we instructed them.David should be well on the way to winning Letting Agent of the year (if such a thing exists!)If your considering letting out your home - use Taylor's it's as simple as that!

Paul Β· 10 September 2020

1/5

Trustpilot

Avoid like a plague

Horrendous Lettings agency, ready to gulp down entire of your deposit, that's their game. You cant escape, so if possible dont get into it. Anyone struggling can consult me, shall let you know how to extract every last legitimate money that you deserve to be returned. I took them to the adjudicator and won.

Soumya Β· 2 October 2025

1/5

Google

My door clearly says no junk mail and yes I had a leaflet through today. If people do not want junk mail they should not receive it, it simply creates waste - bad for the planet and bad for the environment. Do better

NRC Β· 23 January 2025

Agent replied Β· 11 January 2025

Hello, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the leaflet delivery. We are committed to respecting our community's preferences and will address this issue promptly. Please feel free to contact us at review@countrywide.co.uk if you have any further concerns. Best regards, Lucy, Customer Relations Team

1/5

Google

Property just released to the market, contacted Taylors(Joe) 30 min after to book a viewing the same or following day. To be told he could not reach the vendors that day or the following day. Called a day later to ask again, one of his colleagues answered the phone as he was on annual leave and said that the house had viewings the day we were asking and that they already had an offer. I think you are just liars, playing with the hopes of people and then saying that because our property was not in the market we could not have a viewing. Well, as easy as saying that from the very beginning! But wait, there was one thing you were very quick at booking: the mortgage advisor and property valuation for us…now I get it, if we get caught on the mortgage advisory or selling with you then you treat with preference because you are only interested in earning more money. Avoid if you can!

Laura Β· 11 October 2022

Agent replied Β· 23 October 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

1/5

Google

Avoid, Avoid, Avoid!!! This is the worst estate agents. I had a really poor experience a few years ago. Thought I'd give them a second chance but they are equally as awful. Probably worse. Tim the agent has absolutely no idea what he's doing, kept calling me about houses coming up for sale, promising I'd get a call before they went online. I'd then see them online and call for a viewing, 3 times I was told "I was just about to call you". Never had any response to my last email after I put in an offer. Absolutely shocking. Do not waste your time with this sham of an agent.

Mimmie Β· 11 October 2022

Agent replied Β· 23 October 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Jamie and his team are absolutely amazing, professional and excellent at every aspect of selling a home, from the first telephone call, meet up and explaining everything, to listing the home, and getting the right potential buyers. Everything went through smoothly - thank you so much.

Julie-Sian Β· 25 October 2019

Agent replied Β· 23 October 2024

Thank you Julie for your kind words of Jamie and our dedicated team. It is great to see that everything went through smoothly. Kind regards Emma.

5/5

Trustpilot

5 Star Service!

All of the staff at Taylor’s Lettings have been so helpful, friendly and incredibly knowledgable. No question or query is ever too much to ask. We would especially like to thank Joanne, Sean and Natalie who have assisted with the whole process of us moving into our beautiful rental! Thank you for all your help!

Amberley Β· 23 May 2023

5/5

Google

We've dealt with Taylors on a couple of occasions and the team have been so helpful throughout. Our agent was Joe and he was great, in what proved to be a difficult process, and kept us updated regularly. We'll be using them again if/when the time comes.

Stuart Β· 11 October 2024

Agent replied Β· 23 October 2024

Thank you for taking the time to leave us this amazing 5* review Stuart McDermott. Kind regards Lucy, Customer Relations.

5/5

Google

Jamie, Jo and Tim were extremely helpful and supportive throughout the house selling process. Thank you for putting up with us OAPs and making the experience a lot easier.

Isabelle Β· 11 October 2022

Agent replied Β· 23 October 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

1/5

Trustpilot

Booked to view a property in bradley…

Booked to view a property in bradley stoke by someone called Joe. He rang in the morning to confirm, we went for our viewing for no one to turn up for at least 10 - 15 minutes late, then he didn't have the keys and had no idea how to get in and said his phone doesn't work. He then walked off after cancelling our viewing, soon after another couple turned up to view the property and they were there to meet the same agent who they called to come straight back, he came back and give the same excuses to the next couple

Mr Β· 3 September 2024

2/5

Trustpilot

Bedminster office

Bedminster office - I had hoped that this one would be different. But if you like inaccuracies with details and not being able to explain their processes then they are for you. When I complained I was told that they'd followed their processes but it seems that they like to kept that information to themselves.

Rosemary Β· 9 July 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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