Taylors Duston Sales reviews in Northampton

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 1/5

Trustpilot

Security Deposit not being paid

Looked at a property in Northampton, after viewing the property decided to move forwards with the rental and was asked to pay a security deposit. Unfortunately the reference checks failed and was promised my security deposit back with 3-5 working days. 10 days later was told that there was a problem with the refund system and would get the payment by the Friday. No funds had been returned. Spoke to the Northampton branch and was told that the person I was dealing with was out of the office until Monday. Not happy as having to wait nearly 3 weeks is just unacceptable.

David · 13 February 2026

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 1/5

Trustpilot

Also trading as countrywide lettings

Also trading as countrywide lettings, see there trustpilot! Vernin of the highest order, bottom feeders who have absolutely no idea what they are doing, and they also actively encourage landlords to increase your rent yearly. Cant wait to see this shower go bust

Mr · 15 October 2026

★★★★★ 5/5

Google

Jamie worked tirelessly to get us over the line for exchange - we had some nightmare solicitors in our chain that made it feel at times we wouldn't be able to go ahead but Jamie went above and beyond to arrange exchange for all parties even though he was the estate agent only for the property at the top of the chain. Great service and would definitely recommend

Georgina · 11 October 2022

★★★★★ 5/5

Google

I think the sale of my flat tested us all, Tim and Jamie were brilliant! Possibly the longest sale in their history, they helped me sort out lazy solicitors, incompetent maintenance companies and supported me in my frustrations! A big whoop all round when the sale was finally complete!! Thank you guys, you were ace!

Rebecca · 11 October 2023

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 1/5

Trustpilot

Irresponsible and cheating Taylors Letting Bradley Stroke

I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!

Krystie · 2 February 2024

★★★★★ 1/5

Google

AVOID AVOID AVOID!! Would give zero stars is possible, difficult to know where to start. Jamie the manager is extremely rude and unprofessional, and very often either talks over you or simply refuses to listen. Not sure how he was ever given a customer facing manager role - at one point when my partner was expressing his concerns over their rudeness and unprofessionalism, after unsuccessfully trying to talk over my partner as usual (which judging by other reviews seems to be a recurrent theme for him), Jamie simply ended the call on him claiming "rudeness" himself, which is laughable really considering the way he speaks to people. Josh appears to favour the approach of lying about every single detail he can to try and encourage the customer to go ahead with a purchase, or simply get himself out of situations rather than admit that he does not have an answer to a question (or any answers at all, for that matter). Because of the behaviour of the staff at this branch, we pulled out of a house purchase we were very happy with and had already paid legal fees for. They are a discredit to the company, and unfortunately will make us be extra cautious when considering even another branch for either a house purchase or sale. We have since opted for a different agent, who have gone above and beyond to accommodate us, showing that their are still agencies out there who are professional, reliable, and helpful.

Ela12335 · 11 October 2024

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 5/5

Google

Jamie at Taylors was great. Highly recommend. All the staff were helpful. Answered any queries quickly and kept me informed all the way through the selling process. Would use again. Thank you

Tayflor · 11 March 2026

★★★★★ 5/5

Google

A difficult move, due to issues beyond the control of Taylor’s, Duston, however their professionalism & prescience made it far more tolerable. I don’t look forward to buying/selling again (who does having just completed?😉), but given the choice I wouldn’t hesitate to list with Taylor’s under Jamie’s leadership.

Laurie · 11 October 2025

★★★★★ 5/5

Google

Just recently completed as first time buyer, buying through Taylors. Tim & Jamie were decent, honest and up front, and I never had to chase anything up. I was dubious to use their in house mortgage advice, but my scepticism was proven wrong as I got much better advice! Same again for conveyancing, you hear bad rumours about using agent recommendations, but the solicitors as promised were excellent and got me through to completion quickly! I hope to be in this house for a long time but if I were to sell I would definitely get back in touch with Taylors.

NEIL · 11 October 2023

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

★★★★★ 5/5

Google

Jamie went above and beyond during a long and complicated purchase. He really pushed from all angles to get the job done as quickly as possible. Thank you!

Ryan · 11 October 2024

★★★★★ 5/5

Trustpilot

Olivia Heaney (Northampton) - Thank you for all your hard work

I came across Taylors Lettings (Northampton) when I noticed they advertised and let a similar property to ours across the road from where we lived. I called and spoke to the Lettings Manager - Olivia. We found Olivia to be incredibly proactive and conscientious taking into consideration our needs and circumstances att the time.I am not normally one to go to corporates as I like supporting smaller businesses but we have to say, Olivia made letting our property a breeze and stress free. She has great experience in what she does and handled our questions in a timely manner.I would not hesitate recomending Olivia as she did a wonderful job for us.Thanks again!

Vishal · 31 August 2023

★★★★★ 5/5

Google

Recently sold my flat, Jamie and Josh were wonderful they updated me all the time and were so friendly to talk to. I had a baby in this process aswell and Jamie was always asking me how the family were which made this sale personal and really lovely. Thankyou guys for everything you’ve done :)

Megan · 24 November 2024

★★★★★ 5/5

Trustpilot

Fantastic Lettings Team at Bedminster

Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's

Sean · 12 July 2023

★★★★★ 5/5

Trustpilot

Happy Tenants

Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.

Craig · 16 April 2025

★★★★★ 5/5

Google

I would highly rerecommed Taylors at duston for all your estate agent needs. Jamie and his team sold our home quickly (within 48 hours) and for a fantastic but fair price. They are extremely approachable and helpful guys that really did all they could to make sure the process of selling our property ran smoothly. Thanks Jamie, Tim and the rest! We really couldn't ask for a better service :)

Lynette · 25 October 2018

★★★★★ 5/5

Google

Taylor has been instrumental during our move, so reliable and the team has been very helpful and patient . Jamie,Tim and especially Jo have been so professional all along and really made this happen for us, I cannot recommend them enough!!

La · 11 October 2023

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agent I…

Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!

Hiba · 28 February 2023

★★★★★ 1/5

Google

Stop calling me Ive blocked your number a year ago and you're leaving a voicemail daily. Stop this nonsense

Shakir · 11 March 2026

★★★★★ 5/5

Trustpilot

Northampton branch is one of the best…

Northampton branch is one of the best estate agents out there. The sales team know exactly what they are doing. Their service has always been very flexible,friendly and professional from start to finish. You simply can't ask for anything more. Thank you 😊 🙏

Rahel · 26 April 2026