5/5
TrustpilotHighly recommended Taylor’s Estate…
Highly recommended Taylor’s Estate agents in Hitchin for selling your home, the whole team where amazing from start to finish couldn’t do enough for us at such a stressful time.
Trusted Agent profile
Merry's reviews
★★★★★
141 reviews across 2 platforms
Unit 3, Wootton Fields Centre, Wootton Hope Drive, Wootton, Northampton, NN4 6DY, West Northamptonshire NN4 6DY
Merry's's West Northamptonshire office at Unit 3 is rated 3.2 out of 5 across 141 reviews on two platforms, including 56 Google reviews rated 4.5. The 85 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI have now used Merry's many times for selling and letting our properties out over the past 10 years. The service we receive is world class, I always know what is going on and after using different companies previously, I have to say, I recommend them highly. 100% recommendationPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 23 October 2024
Hi Russell. Thanks for your kind comments. It's always nice to get recognition for all of the hard work.
1/5
TrustpilotAwful company left us with huge parking…
Awful company left us with huge parking debt of over £800. They issued us with a incorrect parking permit and then decided to denie it despite emails and letters confirming they issued it.
1/5
TrustpilotIf I could give a zero I would
If I could give a zero I would. I moved into my flat with the previous tenants belongings still here, including used razors, rubbish in bins, stained cushions, clumps of hair, I could go on. I recieved no genuine compassion or understanding, or compensation. They use a management agency under the name Countrywide.I initially reported signs of damp on viewing the property. A year on (after multiple reports through their portal and emailing direct) they've decided to rip up the floorboards to tackle the damp problem and leave an industrial dehumidifier that I'm expected to run 24/7. 5 Weeks on I'm still living like this with no communication (despite my best efforts) for nearly 3 weeks and no end date specified for the works. They're the worst Estate agency I have ever dealt with through nearly a decade of rentals. They've been utterly useless and made my life hell. Avoid at all costs. They don't care once you've signed the dotted line.
1/5
TrustpilotHOW ARE YOU STILL IN BUSINESS?????
Absolutely shocking estate agents I phoned up on Friday to arrange a viewing for a property in Kerry close on Tamworth drive ramleaze I did not receive a confirmation.
5/5
TrustpilotGreat for purchases
While I did not rent a property from this agency, I did purchase a home via them. I had fantastic help from Luke Dumburs and Paul Berkley, based in the Stony Stratford branch, who were fantastic in updating me on the situation; asking me for my decisions regarding the design of the new build property; keeping in contact with the developer; and most of all, sold me what was on the tin.
1/5
TrustpilotAgency demanding £660 to exit tenancy…
Agency demanding £660 to exit tenancy after being good tenants for 15months, even though we requested a break out clause at the start.
5/5
TrustpilotAppreciating Taylor’s letting for a good delivery of service .
I just love their way of communication, and how they get you sorted whenever you have a concern about your property . I also appreciate @Georgia for constantly keeping in touch ever since I got to my property to make sure we are okay . I must say Taylor’s lettings is the best .
1/5
TrustpilotAvoid Taylor’s Lettings - Northampton branch
I was using Taylor’s Northampton branch to let my flat on a fully managed service. I would recommend avoiding any sort of service they offer, as it is money wasted. You can not get hold of anyone, as the phones go to voicemail and emails are ignored. I never knew who my property manager was, I don’t think I had one. My flat flooded and I ended up taking over and sorting the repairs, as Taylor’s just were not interested. When I finally got my keys back, I realised some of the remedial works I had paid for had not been done and even when I complained the issue was ignored, they just lied and said the works had been done? Don’t make the same mistake I made forking out monthly fees to a letting agent who does nothing for you or your tenant, there are better agents out there.
1/5
TrustpilotThe lack of regard for tenants from…
The lack of regard for tenants from Taylor’s is disgusting, we have had maintenance issues ongoing for 17 months and the latest is the oven door burst and glass shattered everywhere, we have two kids to feed and they don’t give a damn to help and sort issues out. They have the law on their side and we have to keep paying while they sit on their comfy chairs and don’t give a crap about the tenants. We have had 5 property managers in 17 months and they are all talking out of their backsides and them email at 1am to avoid having to deal with the ongoing problems. Don’t trust them, don’t give them you’re hard earned cash to rent from them or even buy from them, they sold this property with Japanese knotweed and they are happy for tenants to live in houses without the basics because they can target the deposit at the end of the tenancy. Don’t use Taylor’s they are con artists. If you speak to Bart, Laura, Teresa or Helen then good luck to you they are pisstakers. Don’t trust them or anyone from this cowboy company.
1/5
TrustpilotPoor management of property and enforcement of tenancy obligations
After an initial good start at the Oxford Branch I was horrified to find 8 months into the tenancy that the tenants had not cleaned nor maintained the property or fixtures and fittings. Mid term review quoted in terms of business and as part of full management fee were not carried out. Property inspections carried out on request by someone else who had nothing to do with initial dealings for a further charge. Maintenance of property or the obligations under tenancy given no importance or followed-up. We did all the chasing to find condition of house continuing to fall. Finally told the agency could do nothing to ensure the tenants fulfilled their obligations even with a tenancy agreement and now going through the complaints procedure. Terrible service when things go wrong!
1/5
TrustpilotI am disgusted and appalled...
I am disgusted and appalled at the level of customer service I have not received. Emails have been ignored. The phone has been put down on me numerous times due to “faulty lines”. When finally getting through to someone, I was treated like I was a big inconvenience to them. I was not surprised at all when my landlords pulled out and requested that we pay rent directly to them for the foreseeable. The customer service from the Northampton town centre branch is below appalling and all members need a good and through training programme. Disgusting! No internal communication what so ever as everyone I eventually spoke to, I had to explain the situation from the beginning because nobody can be bothered to act like a team and pass on information regarding serious money matters. I will never be using Taylor’s again.
5/5
TrustpilotBTL Luton
We have a BTL property in Luton and we are very happy with our portfolio manager Nathaniel Allibone. He is really taking care of us and our tenants. He always reply to our emails/messages which is very important to us.
5/5
GoogleMerrys have been fantastic at managing the sale of our property during a particularly difficult time for the housing market. Their communication was excellent and we really appreciated the advice they gave us both on the sale of our property and purchase of our new house. We would thoroughly recommend their services!
5/5
TrustpilotCan't reccomend highly enough
Jasmine in lettings in the Gloucester branch is amazing. She is organised, keeps you updated and is always willing to offer help and advice. Thank you as always.
5/5
GoogleFantastic service. Merry's of Wootton Northampton effected a sale of my property same day and followed the sale through until completion. Highly recommended. Looking for a professional, honest estate agents? Look no further
Agent replied · 23 October 2024
Hi Elaine Thank you for the kind review. We hope you have settled into your new home.
1/5
TrustpilotI have sadly been really let down by…
I have sadly been really let down by this agency. I was in the process of buying my first home for about 5 months that due to no fault of my own fell through. Even though I have been promised that I will get my holding deposit refunded from the get go (that I also have in writing) , after 7 weeks I still haven't received a penny. I'm just continuously chasing my Own money week after week. I have been continously ignored by every person in the new homes team from the bottom up, even the menager. I have had to get the Financial Ombudsman Services involved trying to get my own money back. I definitely wouldn't recommend this agency to any one as you will never get a refund (even if they promise one) on your holding deposit and you will be ignored by the new homes team throughout the whole property buying process or the refund process. The worst of them all is definitely Bradley from the new homes team who during the whole 5 months of my purchase process and 2 months of chasing my Own money, hasn't replied to a single email he's been sent either by me or any other person involved in the process. At this point I'm not even sure if he's a real person or they just made him up. Beyond abysmal customer service, beware!
1/5
TrustpilotMade a offer on a property more than…
Made a offer on a property more than the asking price and was told l would have a phone call back later that day , had no phone call so waited a few days and phoned Taylor’s to been told it is sold and my offer was turned down and they had phoned me to tell me l had no phone call from them and that was just a lie to cover themselves l could off offered more if they would of made that phone call , l can’t understand as I’m a cash buyer so l did think l was in a good position as the house was empty
5/5
GoogleWe had very good experience with Merrys. All the agents were very helpful and friendly! Especially I'd like to thank Steve and Colin! We highly recommend their service!
5/5
TrustpilotSmooth and easy move
Ali made our move really smooth and easy, having everything being done online made it very accessible and simple to use.
5/5
GoogleWe found Merrys to be really helpful and professional. They immediately found exactly the right buyers for our house which enabled us to secure our new house. Would definitely recommend!
Agent replied · 23 October 2024
Hi Jill. Thanks for the kind review. I hope the move went well and all the very best for the future.
1/5
TrustpilotAbsolute nightmare to deal with
Absolute nightmare to deal with. After a year I am withdrawing my house from sale. Took months of chasing to take actions, and then unreachable. Clearly on buyers side, telling us to take lower offers and not take higher ones beacuse of their "systems". Horrible, horrible experience.
5/5
TrustpilotMy experience started with the pleasant…
My experience started with the pleasant Taylor who walked me through the entire experience. I felt like she genuinely had my best interest at heard and worked with me through the whole process. I also had the pleasure of dealing with Victoria who showed me around the property and inspected the place properly. I felt at ease through the whole process and appreciated the genuine people at the office.
5/5
GoogleWould like to give 5 stars for Colin. He is fully helpful and professional for the property and also for the living area. Highly recommend!
Agent replied · 23 October 2024
Hi Alice. Colin very much appreciated your kind review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Merry's
How many reviews does Merry's have?
Merry's's West Northamptonshire office has 141 reviews across two platforms: 56 on Google, 85 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Merry's's rating?
Merry's is rated 3.2 out of 5 across all 141 reviews, and 4.5 out of 5 on Google from 56 reviews, checked 9 October 2026.
Where is Merry's's West Northamptonshire office?
Merry's, Unit 3, Wootton Fields Centre, Wootton Hope Drive, Wootton, Northampton, NN4 6DY, West Northamptonshire NN4 6DY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.