Merry's reviews

★★★★★ 5/5

Google

We most definitely recommend Merrys estate agents Northampton to anyone looking to sell their house or to anyone looking to buy. We initially found it difficult to find an onward purchase within our budget and chosen area and we really appreciate Merrys patients, after quickly finding us a buyer, in waiting for us to find the next suitable home for us. We sold our first family home of almost 20 years with Merrys in December 2024 and moved into our new home in January 2025 and after some renovations and improvements we are now feeling happier and settled in our new home. We are very happy that we chose Merrys to sell our house and we would definitely recommend them to anyone looking to sell or buy their homes.

Kylie · 17 October 2025

★★★★★ 5/5

Trustpilot

Nathaniel Allibone

Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.

Ai · 5 January 2026

★★★★★ 1/5

Trustpilot

Don’t bother using them

So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.

Swinoki · 21 April 2026

★★★★★ 5/5

Google

We have recently sold two houses through Merrys and would thoroughly recommend them. Colin was professional and efficient throughout. Both sales were completed in record time. Colin was proactive in finding buyers quickly and kept us well informed at all stages of the process. We appreciated his attention to detail and determination to complete the process as quickly as possible.

Jane · 27 May 2024

★★★★★ 5/5

Google

Merrys have been absolutely fantastic on the sale of our house, I feel Colin went above and beyond and really pushed the sale through for us and felt he kept it so stress free, the communication was ten out of ten. I totally recommend Merrys and am so pleased I used this estate agents, a big thank you to all at Merrys…😀 …

Caroline · 23 March 2024

★★★★★ 5/5

Google

I had a wonderful experience with Merrys.Thank you so much Steve for your help and consistent guidance through out the process I am happy with his service and I would recommend Merrys to anyone.

Dominika · 4 May 2025

★★★★★ 5/5

Google

Professional, friendly and helpful staff at Wootton branch especially Jacqui.

Jackie · 17 December 2025

★★★★★ 5/5

Trustpilot

Thanks Nathaniel Allibone & team

As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.

Mr · 11 September 2024

★★★★★ 5/5

Google

Our experience with Merrys was wonderful. We did not have to worry about selling our house, nor stress about buying a new one. The process was quick and simple. Thank you so much Merrys, and a special thanks to Steve and Colin.

Ion · 23 November 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 1/5

Trustpilot

Security Deposit not being paid

Looked at a property in Northampton, after viewing the property decided to move forwards with the rental and was asked to pay a security deposit. Unfortunately the reference checks failed and was promised my security deposit back with 3-5 working days. 10 days later was told that there was a problem with the refund system and would get the payment by the Friday. No funds had been returned. Spoke to the Northampton branch and was told that the person I was dealing with was out of the office until Monday. Not happy as having to wait nearly 3 weeks is just unacceptable.

David · 13 February 2026

★★★★★ 5/5

Trustpilot

Joe Ashton

Joe Ashton - Stevenage base.From the first viewing to exchanging and completing Joe was amazing. He constantly was chasing unanswered questions from other companies ensuring we had the correct answers in a quick time. He was ALWAYS contactable and able to answer our questions, making our first house buy so much easier. He was thorough one our first house viewing showing us each room and able to answer all questions we had in such detail. 10/10.Thank you again Joe for making our first house purchase such a great experience!

Nick · 27 July 2024

★★★★★ 5/5

Google

Steve was amazing from start to finish and I cannot praise him and the team enough. He was professional, knowledgable and his negotiation skills must be praised. He answered calls and questions even when on holiday and helped us achieve a very pleasing sale price. The sales particulars were accurate and the turn around time was next day. We would have no hesitation in recommending Merrys if you are looking to sell a property. Thank you!PositiveResponsiveness, Professionalism

Rachy · 24 October 2021

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 5/5

Google

Colin was 1st class and bought people for a viewing that were not even looking in our area. The house represented better value for money and they moved swiftly to offer. I’m convinced that if it wasn’t for Colin the couple would never have viewed and bought 👍 Steve and Colin kept us up to date throughout the process and are a great team, super professional and knowledgeable! Don’t look anywhere else if you’re choosing an agent!

Karen · 23 March 2024

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said

James · 15 September 2026

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

★★★★★ 5/5

Google

I had a great experience working with Steve from Merrys Estate Agency. He was the seller’s agent on the property, and throughout the process he was professional, responsive, and easy to deal with

Sergiu · 17 February 2026

★★★★★ 5/5

Google

We recently sold with Merrys and couldn’t be happier with the service. Colin went above and beyond, communication was fantastic from start to finish. Really good, genuine team. I would highly recommend to friends and family.

Laura · 27 May 2024

★★★★★ 5/5

Google

Steve Casey was great. He was proactive in finding a buyer for our property and then when we lost our first buyer had us 'STC' again with a new buyer in less than 24 hours. He then co-ordinated and kept the momentum going with a pretty complex chain of 5 - always keeping us updated as to where we were at. Highly reccommended!PositiveResponsiveness, Professionalism, Value

Marie · 24 October 2021

★★★★★ 5/5

Trustpilot

Happy Tenants

Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.

Craig · 16 April 2025

★★★★★ 5/5

Google

We have been using Merrys as our letting agents for more than 10 years. During all that time their service has been first class and we would thoroughly recommend them to new and existing landlords. Jackie runs the lettings part of this friendly, local estate agents. She knows all the tenants, landlords and tradesmen personally and is quick to deal with any problems that may crop up. Whenever we have needed to find new tenants Jackie has done so quickly and efficiently, ensuring that vacant periods are kept to a minimum.

James · 27 May 2024

★★★★★ 5/5

Google

House was valued at a good price, viewings arranged with appointments confirmed by email. 5 viewings in one week, sold at the end of the week for the full asking price, completed within 3 months. Very happy with the professionalism of Steve and his team and would definitely recommend Merry’s.PositiveResponsiveness, Quality, Professionalism, Value

Nichola · 24 October 2022