Merry's reviews

★★★★★ 1/5

Trustpilot

oxford - Absolutely useless and infuriating

Absolutely useless and infuriating - they feed you empty promises and lies constantly saying they have done what you asked and then you realise they actually never did - over and over again rinse and repeat - they will NEVER respond to your issues with the house you rented unless it is an emergency that will damage the house never mind that it is a risk to your health unless you literally ring them up every day multiple times for 2 whole infuriating months and then eventually maybe they will do something after you say you will put in a formal complaint but not after they tried to gaslight you first saying nothing is wrong

Katherine · 2 February 2024

★★★★★ 5/5

Google

Really nice company to deal with, staff very friendly and good at responding to client queries. Would use again. Thank you Steve & Team

Lesley · 24 October 2021

★★★★★ 5/5

Google

Steve and Colin were very helpful! They responded to enquires in a timely polite manner and maintained clear communication throughout the purchase process.PositiveResponsiveness, Professionalism

Abraham · 24 October 2021

★★★★★ 1/5

Trustpilot

GDPR Violations

The Aylesbury branch handled a single inquiry. They decided this was enough to add me to mailing lists and bombard me with spam. They have zero understanding of GDPR. Customers must opt-in for mailings. I never opted in. Their unsubscribe fails. The sending e-mail is not monitored either, so it is impossible to unsubscribe.I blame Countrywide - their owners, for inadequate oversight of their subsidiaries. Interestingly Countrywide fails to publish any public privacy policy. All major companies do so and include a clear e-mail where users can send in privacy concerns. This speaks volumes.Unless this gets sorted immediately I shall report them to the ICO where they may be subject to fines of up to 4% global revenues.

Verified · 26 January 2024

★★★★★ 5/5

Trustpilot

Taylor’s in Torquay headed by Paula

Taylor’s in Torquay headed by Paula , they were helpful, professional , supportive and I can’t rate them highly enough

Francesca · 21 February 2026

★★★★★ 1/5

Trustpilot

RENTER BEWARE

RENTER BEWARE, over two months and still waiting for our deposit of over £2,000 to be returned, this after going out of our way to insure the house was professionally cleaned before we exited the property and showing numerous new prospective clients around when the agent never turned up. E mails not responded to from the Northampton office, asked for manger’s contact details, no response. Absolutely disgraceful customer service. 20 Hillbeck Grove, Middleton, MK

Rosie · 28 March 2024

★★★★★ 1/5

Trustpilot

I rented a flat from Taylor’s for my…

*****Avoid****_0 star I rented a flat from Taylor’s for my daughter in Bicester for 8 months. The service I received was appalling. Firstly to speak to anyone at the branch is almost impossible. Calls are never answered, and if you are lucky you may have your call answered after several attempts to contact them.When you query something you are promised a call back which never happens. I have currently been waiting for a deposit refund and still waiting when the flat has been checked over more then 3 weeks ago and I have been told £100 will be deducted from my deposit for cleaning although it was left in a better state than when I became a tenant at the property.Avoid at all costs as I am sure there are other agents out there who are more thorough. Save yourself the stress!!! No response from Northampton office no response on sent emails and the phone calls just goes on messaging service left 100 voicemail and email still no response bloody jokers..I will be raising a complaint soon as I am back on the UK..

Ismail · 18 October 2023

★★★★★ 1/5

Trustpilot

This is the most incompetent and…

This is the most incompetent and unethical agent I have ever dealt with - after 3 months I still have not received my deposit back and they sent a million pictures of “dirt” from a room I never rented… no response when I said this was not my room… no sign of my money. If any problems with the house they will not respond either when I was renting. Terrible

Rox · 16 May 2024

★★★★★ 1/5

Trustpilot

Do not let/ sell with this company…

Do not let/ sell with this company absolute joke. They have let a property next to me. They hired a gardener who destroyed the boundary between houses, have been chasing them for weeks to have it fixed only to be told I need to chase the gardener They hired. The ignore every email. Also left there tenants with young children without water in the property for days. Rude staff.

Carol · 15 May 2024

★★★★★ 1/5

Trustpilot

Shit company

Spent a year in a house share where they did nothing to remove an awful tenant who stole food and caused aggravation that several had to leave early.

Christopher · 14 October 2025

★★★★★ 1/5

Trustpilot

Worst estate agents

I have been today to a property viewing in Luton( LU1 3 UN).I was early with one hour, since I had to travel from London. I announced them of my early presence and they've said that they will be there in 10 min. They were late almost 10 min.The agent was looking like he just finished his lunch. In one hand o bottle of Lacozade. His tie was looking like he's just came from a party , and not even a sorry for been late.I am done with Luton. I do not understand how their managers can't monitor their customer service skills

Alina · 19 July 2023

★★★★★ 5/5

Google

Fantastic experience. Colin and Steve were very communicative throughout our sale and I can't rate their service and knowledge highly enough. If we move in the future we'll definitely be using Merrys again. Thanks guys!

Amanda · 17 April 2023

★★★★★ 5/5

Google

Sold a property and purchased a property from this agent. Found a property I wanted to buy from this agent and wanted to put in an offer but wanted to get a sale agreed on my house first. I was with a different agent who was dragging their heels on getting my house on the market, so I contacted Merrys about getting my house on the market quickly, they came round the same day, took photos and its was on Rightmove the same day, they moved fast, viewings the following few days and less than a week to get an offer over the asking price. Post offer agreement, they were great at communications with solicitors and keeping me updated. Just a really good honest and fair service from start to finish as a buyer and seller, really please with them!

Ashley · 17 April 2023

★★★★★ 1/5

Trustpilot

Useless

I have never dealt with such an unprofessional, rude and ultimately useless company! If you trust this bunch of morons to sell/ lease your house you need to have you head examined, trust me you would be better doing it yourself... They offer poor advice with little guidance, they are lazy and unresponsive but worst of all they are rude and unprofessional - what more would you desire from someone who is meant to be assisting you with probably the biggest purchase/ most stressful thing you can do in life. Trust me, stay well clear otherwise you will soon regret it!!!

Tim · 25 February 2023

★★★★★ 5/5

Google

We have moved twice in 19 years and used Merrys both times, each time receiving the same excellent service. On this occasion we gave Colin our brief and he went above and beyond to fulfil it, selling our house within days of it going on …

Stephen · 17 April 2023

★★★★★ 5/5

Google

During my first time renting property Jackie and the guys at Merry's have been fantastic in helping along the way. Very helpful in helping us secure the property initially, quick to respond to any issues we've had during our tenancy and always pleasant to deal with. Couldn't recommend them any more, thank you Jackie!

Connor · 25 October 2016

★★★★★ 1/5

Trustpilot

Do not rent from these people

Do not rent from these people. They are an absolute nightmare. From day one they will extort any fee from you they can and when you leave the property they will continue to extort from your deposit. I have been renting in Oxfordshire for 30 years and they are the worst I have experienced. The property management is a nightmare. It took them over six months to fix a leak in the bathroom by which time the water damage was extensive. They do not acknowledge any improvements you make to the property. I fixed a wobbling doorstep, repainted the front door, garage door, and window surrounds as well as the fascia, at my own personal expense, but they extorted £280 from my deposit for some scuffed paintwork and minor damage to a carpet which hadn't had any work done to it despite annual intrusive inspections. They said they would try to keep us as sitting tenants by seeking investors to sell the property to, but absolutely no attempt was made to do this. So pleased to be finally rid of them. Absolute nightmare company.

Paul · 17 January 2023

★★★★★ 1/5

Trustpilot

Rude and officious

Rude and officious Yet another Trustpilot one star review!Unpleasant experience trying to arrange a viewing, thankfully Cardiff is awash with friendly estate agents keen to sell property.

Lied · 18 May 2023

★★★★★ 5/5

Google

Top Class service from with Colin & Steve. We sold and bought with Merrys as we thought another local company was over pricing properties. An honest company with and personable approach. The best thing we did in 2022 was to go with these guys

Dav · 17 April 2023

★★★★★ 5/5

Google

I have purchased and sold properties through Merrys and I can’t recommend them highly enough . They were so professional and helpful right from the beginning to the end . Everyone has a house moving drama story . With Merrys there was no …

Tracy · 17 April 2023

★★★★★ 1/5

Trustpilot

Shambolic, avoid if possible

You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across

IanD · 18 October 2022

★★★★★ 1/5

Trustpilot

Worse agency in 33yrs of renting

You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across.

Ian · 18 October 2022

★★★★★ 1/5

Trustpilot

Incompetent and disorganised

Slow staff, very impersonal, made moving that much harder. After seeing a property on rightmove we contacted Taylor’s in the middle of August 22. They said they would be in touch and never contacted us. We rang a further 5 times, offered to pay a holding deposit and explained we needed to be moved by mid September at the latest, had sorted out finance and checks all ourselves to speed the process along. Each time we were told no one had taken our details and never contacted. Today (October 4th) I have just received my first phone call from them asking if I’m still wanting to move.

Carissa · 4 October 2022

★★★★★ 1/5

Google

Very unprofessional and impolite with responses and work unlawfully and do not follow procedures. I asked about why a certain landlord did not allow pets and the response was “The Landlord has instructed us to advertise the property as no …

Sarah · 17 April 2023