Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service
Lukas Chetwyn kept us informed at all times, held an open house and was always available to go to all viewings. Couldn't of asked for a better service. Wish we had placed the property on this auction site instead of initially an Estate agent. I would recommend them to anyone trying to sell
Dee · 8 February 2024
Agent replied · 28 December 2024
Thank you Dee for your review of Lukas & Auction House. We are so pleased to hear Lukas provided you an excellent service. Thank you for recommending us, we look forward to helping you again in the future - Lauren
★★★★★ 5/5
TrustpilotVery pleased kept in touch all the way…
Very pleased kept in touch all the way to the sale
Michael · 1 October 2026
Agent replied · 10 October 2026
Hi Michael, we're pleased to hear that our communication throughout the sale was appreciated. Thank you for your kind words. Best, Auction House
★★★★★ 5/5
TrustpilotExcellent friendly staff made the…
Excellent friendly staff made the process very easy.
Would highly recommend.
Peter · 1 October 2026
Agent replied · 22 September 2026
Hi Peter, we're so glad our friendly staff made your experience easy and positive. We appreciate your kind recommendation! Best, Auction House
★★★★★ 5/5
TrustpilotExcellent speedy service
The staff were polite, knowledgeable and generally a pleasure to deal with
Sarah · 23 September 2026
Agent replied · 28 December 2024
Hi Sarah, thank you for your wonderful review! We are so pleased to hear that our staff provided you with such a positive and pleasant experience. Best, Auction House
★★★★★ 4/5
TrustpilotAuction was best for us
Helen Plumstead was very helpful in explaining everything fully, taking responsibilty for viewings etc. and achieving a good price for our property. We had tried for two years to sell through agents without success. Although market conditions meant accepting a more realistic price, this was achieved through Auctionhouse. Thankyou.
Mr · 24 March 2024
Agent replied · 28 December 2024
Thank you for your review of Helen & Auction House. We are so pleased to hear Helen was very helpful in explaining the process - Lauren
★★★★★ 5/5
TrustpilotQuick and efficient purchasing of…
Quick and efficient purchasing of property with the help of Dan keeping things running smoothly
Callum · 28 August 2026
Agent replied · 22 September 2026
Hi Callum, thank you for your wonderful feedback! We are so pleased to hear that the property purchasing process was quick and efficient, and that our Dan was able to ensure everything ran smoothly for you. Best, Auction House
★★★★★ 5/5
TrustpilotVery smooth process and Romilly from…
Very smooth process and Romilly from the office was always friendly and efficient.
Tom · 8 September 2026
Agent replied · 22 September 2026
Hi Tom, we are so glad to hear that the process was smooth and that Romilly was friendly and efficient. We appreciate your kind words. Best, Auction House
★★★★★ 5/5
TrustpilotThe auction house made the sale house in Manchesterof our…
The auction house made the sale of our house so easy for us without any pressure nor problems ☆ Rachel kept us updated every step of the way ☆ highly recommended and trusted 5☆☆☆☆☆ service Thanks
Marc · 19 October 2024
Agent replied · 28 December 2024
Hi Marc, it's great to hear that the sale of your house went smoothly with Rachel and the Manchester team. Thanks for the recommendation! Best, Auction House
★★★★★ 1/5
TrustpilotThe special coditions in the contract…
The special coditions in the contract were a disgrace
Arash · 29 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave a review, and we're sorry to hear you were unhappy with the special conditions attached to this lot.
The legal pack for this property was published on the Wednesday before the auction, and it set out all the special conditions, including any additional fees payable by the buyer. As with every lot we offer, buyers are responsible for reading the legal pack in full before bidding, and we always recommend having it reviewed by a solicitor so the terms and costs are clear before the auction.
We understand these conditions can be unwelcome if they come as a surprise, and if you'd like to talk anything through, please get in touch with our team directly on 01603 508500 and we'll be happy to help. Best, Auction House
★★★★★ 5/5
TrustpilotVery helpful team which made the…
Very helpful team which made the process of finding a property quick and efficient.
Benjamin · 27 August 2026
Agent replied · 22 September 2026
Hi Benjamin, thank you for taking the time to leave this feedback about how quick and efficient you found the auction process! Best, Auction House
★★★★★ 5/5
TrustpilotBrilliant Service & Support
Absolutely brilliant service. From the initial explanation of how it works and the expert advice, right through to the sale of my property, the complete process was simple and stress free.Also a special thank you to Catherine who was most helpful, and always available to answer any queries
David · 12 March 2024
Agent replied · 28 December 2024
Thank you David Hunt for your review, we're really pleased you had a great experience with the Auction House North East team - Lauren
★★★★★ 5/5
TrustpilotVery friendly and professional always…
Very friendly and professional always helpful specially ms Megan she was very helpful and always replied when I needed assistance highly recommended and professional people thanks guys
Hushim · 20 May 2026
Agent replied · 23 May 2026
Hi there, thank you very much for your lovely review. We're so glad Megan provided helpful and professional assistance. Best, Auction House
★★★★★ 5/5
TrustpilotProfessional and Informative
Helpful, professional, and informative. We were recommended by friends and were not disappointed.Robert kept us informed at all times during the auction/selling process. He gave advice when needed, and was honest with his thoughts regarding our property, so we did not feel pressured at any time.
Karen · 30 March 2024
Agent replied · 28 December 2024
Thank you Karen for your review of Auction House, we are so pleased to hear you found the team to be professional and informative - Lauren
★★★★★ 5/5
TrustpilotGary Davison - like a terrier with a bone!
We were dealt with by Gary Davison who could not have been more helpful and informative. We felt very safe in his hands and were happy to leave all the arrangements to him.Although the property didn't sell at the first auction, Gary managed to find a buyer who had decided not to bid on the day, and after some haggling a sale was agreed. The buyer did mess us around with changing their mind about the price, as well as dragging their heels over deadlines, but Gary worked well on our behalf and eventually pinned them down to our satisfaction. He just wouldn't let it go!Many thanks, Gary, for your persistance!
Alan · 19 November 2024
Agent replied · 28 December 2024
Hi Alan, it is fantastic to hear about your recent experience selling through Auction House East Anglia! We will make sure your excellent feedback is passed on to Gary. Best, Auction House
★★★★★ 5/5
TrustpilotWe used this company after having no…
We used this company after having no success selling with no less than 3 other companies and we were very impressed with the speed of sale and the hassle free process. Dan was fantastic to deal with and I would highly recommend them to anyone.
Ken · 12 April 2024
Agent replied · 28 December 2024
Thank you for your review of Dan and the Auction House North Wales team, we are so pleased to hear you had such a positive experience and found the process hassle-free. Best wishes - Rachael
★★★★★ 5/5
TrustpilotGreat service!
Hannah was really helpful and saw us very quickly. The process was explained clearly and we felt comfortable with the process. It’s definitely much better than the modern method of auction. My property sold quickly and we are very happy. Thank you!
Rhea · 31 May 2024
Agent replied · 28 December 2024
Thank you Rhea for your review of Hannah & Auction House; we are so pleased to hear you found Hannah to be very helpful throughout the process. All the best - Lauren
★★★★★ 1/5
TrustpilotBAD COMPANY JUST WANT MONEY
0 follow up and 0 cooperation got from the team. Paid for deposit and for administration fees including legal packs and etc and end up no one sent the packs and no follow up from anyone to assist the whole process. The only communication that I get is to ask for payment, money money money. After paying for, no assistance NOTHING!They told mortgage team the purchase had been cancelled and not letting the valuator to their job.Second appointment for the valuator to go, they don't cooperate and not giving access to valuator.They just want to make a lot of problem so that they can make you forfeit the upfront money that you paid.When you try to get a reason for their unprofessional, they will only tell you it's all your fault for not being able to do the whole process on time. Which, the issue lies with them.Unrecommended company.Ms G Wood will act like she don't know anything and push the responsibilities to someone else and keep quiet and not assist.Mr S the so call area manager is even worse, not only he did not review the whole case and will only tell you it's all your own fault. He only know how to push all the faults to you and make you forfeit the money.BAD COMPANY NO ASSISTANCE NO FOLLOW UP THEY JUST WANT TO GET YOUR MONEY FROM THE INITIAL PAYMENT AND DO THE SAME ROTATION AGAIN AND AGAIN
David · 11 November 2024
Agent replied · 28 December 2024
Thank you for your feedback. After carefully reviewing our records, we cannot find any transaction under your name. Your review referenced a legal pack never being provided despite being paid for, however, every property we sell has a legal pack which is available to download on our website prior to the auction, free of charge. Any costs and the timelines associated with the purchase are clearly outlined within the legal pack terms of sale. The timeline for acquiring a property via an unconditional auction (typically 20 working days between exchange and completion), can make financing the purchase with a mortgage challenging, but our team are always willing to work with you and the vendor to try and facilitate this. We are genuinely sorry to hear that this experience has caused you distress. We aim to ensure a fair and transparent process for all parties involved. If you would like to discuss this matter further or if there's anything we can do to assist you, please contact us directly.Kind regards, Auction House
★★★★★ 5/5
TrustpilotFriendly and efficient service
Friendly and efficient service! I was guided through the whole procedure and all happened as had been explained. I felt I was in good and knowledgeable hands.
Ms · 11 May 2026
Agent replied · 23 May 2026
Hi Helen, thanks for taking the time to leave us this excellent review! We are delighted the procedure was explained to you clearly and you felt you were in good hands. Best, Auction House
★★★★★ 5/5
TrustpilotSelling at my first auction
Selling at my first auction. Time was taken to explain the whole process in detail which I was grateful for.As time went on I had a couple of questions and when I rang someone was at the end of the phone to answer my questions.Everything was done quickly and efficiently and would definitely use this auction company again.
Mrs · 17 May 2023
Agent replied · 28 December 2024
Hello, Thank you so much for your feedback. We're delighted to hear about your positive experience selling at auction for the first time. All the best - Abi
★★★★★ 5/5
TrustpilotExcellent service by Gary
Excellent service by Gary. Could have not ask for a better person to help and advise me and make the process so easy and no problems at all
Christine · 29 April 2026
Agent replied · 23 May 2026
Hi Christine, thank you very much for this five-star review. We are delighted to hear that Gary was so helpful. Best, Auction House
★★★★★ 5/5
TrustpilotVery quick and easy process
Very quick and easy process. Lukas was very helpful and facilitated a quick and easy purchase post auction. All question and queries dealt with very succinctly and easily.
C · 23 December 2024
Agent replied · 28 December 2024
Hi there, thanks for your excellent review! It's great to hear Lukas helped you achieve a fast and easy post-auction purchase. Best, Auction House
★★★★★ 5/5
TrustpilotThe whole process was not without it's…
The whole process was not without it's obstacles but the professionalism shown was indicative of all the staff, with a special mention to Jenny Austen for her cheery personality and perseverance.
Gary · 9 November 2024
Agent replied · 28 December 2024
Hi Gary, thanks for your excellent review! We will make sure to pass your feedback on to Jenny. Best, Auction House
★★★★★ 5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish. Highly recommend
Justin · 11 September 2026
Agent replied · 22 September 2026
Hi Justin, thank you for your five-star review! We are so pleased to hear you had such a fantastic experience with us. Best, Auction House
★★★★★ 5/5
TrustpilotVery responsive team and clear in their…
Very responsive team and clear in their guidance and information throughout the auction process, especially as a new comer to such a purchase process. Melanie and Kate were particularly helpful
Jeremy · 21 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
