Arne Grey West Northamptonshire reviews

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional. Unethical. Yes they sold my house - pre auction - well it is at exchange supposedly - but every step of the way I was left in the dark. Decisions were made and actions taken - I was then contacted (a brief text usually) to ask if what was done was ok - after the event. They sold my house to a party that had messed me about for months and months two times before, and went out of their way to hide the buyer details. There was another buyer I could have sold to. They failed to send any official documentation at ‘exchange’ and didn’t even contact my solicitor to advise of sale. Two days later I contacted my solicitor - who was complete unaware the house had sold. It remains to be seen what happens next but if I had my time again I wouldn’t go near this company.

Jenny · 21 March 2025

★★★★★ 5/5

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Romily was simply the best

Jerry · 7 May 2026

★★★★★ 4/5

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Auction Experience

All the pressure of selling my property was taken away from me, Olivia was so supportive and caring, regarding my situation of losing my husband and the grief that I’m going through. Olivia is not only a true professional but a great person with a fabulous heart and I feel privileged to have her as a friend

Julie · 8 November 2024

★★★★★ 5/5

Trustpilot

Great service once again !!

Mark Willet was excellent.

Jerry · 9 May 2026

★★★★★ 5/5

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Olivia is absolutely fantastic, highly…

Olivia is absolutely fantastic, highly communicative, incredibly helpful, and exceptionally responsive. She is truly an asset to the auction house. The gentleman who conducted the auction (apologies, I can’t recall his name) worked tirelessly, as seen in the auction video, to secure the best possible value. Both are outstanding assets to this company. Well done!

Amanda · 8 December 2024

★★★★★ 5/5

Trustpilot

Daniel was professional from the start

Daniel was professional from the start, easily accessible and answered querys quickly. The whole process went smoothly

Lisa · 16 January 2026

★★★★★ 5/5

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First Class Service

Always communicated with us - kept us updated on everything and ensured we understood the process before we joined up. Very professional, trustworthy and helpful!! Big thank you to you all.

Phil · 18 September 2026

★★★★★ 5/5

Trustpilot

Thank you very much for your assistance…

Thank you very much for your assistance with the sale of my property and land. I cannot fault the excellent service I received. I have sold many properties over the years but this sale was by far the least problematic. Peter Whiting was both professional and attentative, always returning telephone calls promptly, even when on annual leave. I would thoroughly recommend this company, and if you are fortunate enough to deal with Peter so much the better.DH

David · 21 August 2023

★★★★★ 5/5

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Highly recommended!

Cannot recommend them enough. Dan was absolutely brilliant. He worked so hard and kept me in the loop with excellent communication. It felt like he really was working for us which I had not experienced with previous estate agents. He really did go above and beyond which I cannot thank him enough for.

Charleen · 22 November 2024

★★★★★ 5/5

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Thank you for letting me use phone bid…

Thank you for letting me use phone bid at last minute. The lady on the phone helped me a great deal through the process of bidding on the day Thanks again

Steve · 11 September 2026

★★★★★ 5/5

Trustpilot

Friendly and knowledgeable auctioneers

I deal with auctioneers across the country but Auction House's local knowledge really sets them apart. I've dealt with Olivia previously and she was excellent on auction day, getting us a great result. Also, this time I had the pleasure of dealing with Chris Mervyn who was helpful, knowledgeable and understood our needs perfectly.Thanks all and hoping for another good result in the next auction.

Sam · 23 April 2024

★★★★★ 2/5

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Favouring Sellers at the Expense of Fairness

Not transparent in its approach, with a noticeable lack of customer care. The process appears heavily weighted in favour of the seller, with little regard for maintaining a fair balance between both parties. Overall, the experience felt one-sided and not aligned with reasonable expectations of professionalism and impartiality.

Mr · 5 May 2026

★★★★★ 5/5

Trustpilot

Gary was so helpful during what for me…

Gary was so helpful during what for me was an anxious time. He took the time to explain all the details of the process and kept me updated throughout. I felt that I could relax because the sale of my Mum's house was in good hands. Brilliant Job Gary. Thanks so much 🙏 🙂

Alan · 8 October 2024

★★★★★ 5/5

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Gary Davison was so helpful and…

Gary Davison was so helpful and knowledgeable in getting my parents house sold. He kept us informed the whole process and was always there to answer any questions we had. An absolute 5 star service! Thanks so much Gary for all your help - kind regards and best wishes - Elaine Farley

Laney · 4 November 2024

★★★★★ 1/5

Trustpilot

Really bed experience list day exchange…

Really bed experience list day exchange continues no one available to give key I driver over 45 minutes to get a key and only mian door key I get it is been over 10 day I'm still waiting to get all other key !!!

S · 13 May 2026

★★★★★ 5/5

Trustpilot

A very professional Auction

I am so impressed with the professional service I received from East Anglia Auction team and especially their agent Mr Mark Willett. He agreed to show us the property even though he was extremely busy as it was a day before the auction. He took the time to explain everything to us and you could tell that he cared for what is best for both the buyer and the seller. Emails were replied to promptly and with detailed replies about our request. Thank you !

Naima · 10 December 2022

★★★★★ 5/5

Trustpilot

Would recommend and will be using again.

Great experience working alongside this team. Mainly dealt with Ross and George and they couldn't have done more for me. I was kept informed of all information passed throughout auction house and solicitors. My property took quite a while to sell but a huge thanks to the persistent work of George and others involved to help get the sale across the line! Brilliant company and brilliant guys!

Kirsten · 12 December 2023

★★★★★ 5/5

Trustpilot

I was nervous about buying at auction

I was nervous about buying at auction, as I'd never done it before. James was great beforehand and reassured me, and on the day of the auction, it ran calm and measured, James made it very enjoyable and I felt a lot better about it than I had expected

Paul · 24 October 2024

★★★★★ 5/5

Trustpilot

Would definitely recommend

Chris and the team made the whole process simple and effortless. It started with great advice on going down the auction route and a realistic assessment on the market valuation for our property.They handled all the viewings, screened all the time-wasters, and found us a buyer prior to auction in less than 6 weeks.The whole legal process was significantly simplified, and the short 38 day completion time was perfect for our situation…even when the banks were messing us and the buyer around which meant an unavoidable delay, Chris helped to keep the dialogue going and kept things on track and everyone calm..Great interaction and “local feel” from the whole team combined with “big company” market knowledge and expertise….Would definitely recommend.

Billy · 25 October 2022

★★★★★ 5/5

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Excellent service

Excellent service, we were looked after by Mark Upson who kept us up to date with everything from start to finish, fully recommend

Jill · 22 September 2026

★★★★★ 5/5

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Fantastic and friendly service!

After the disappointment and headache of my mother in laws house sale collapsing at the last hurdle, it was suggest that auction maybe the route and the recommendation to go with yourselves has paid us very kindly ! I can not fault the customer service, attention to detail and advice from Gary and the team. For someone who has never sold through auction it seemed a bit daunting but we had nothing to fear. The guidance and walking us through the process was second to none. Gary went above and beyond to facilitate our auction lot as we live nearly 3 hours away. I can not fault the service we have received at all. Thank you for everyone’s efforts !!!

Nadine · 30 July 2022

★★★★★ 5/5

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I dealt with Hannah Turner and she was…

I dealt with Hannah Turner and she was extremely helpful in our dealings on a purchase and I was made to feel very comfortable with what I was doing. She was very patient and helped me a great deal She is a credit to the organisation

Adrian · 28 October 2024

★★★★★ 5/5

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First class auctioneering from Bryan Baxter

When we placed our property in Auction Houses hands straight away their team kept us fully in the picture as to what was happening so on the day we knew what to expect. Their Auctioneer was very professional and did everything he could to get the best price. He knew just what he was doing throughout and we cannot give him a higher rating as there is not one to give. We wil not hesitate to use them again

Annette · 29 July 2022

★★★★★ 5/5

Trustpilot

Excellent!

Absolutely exceptional! The overall service was excellent. Mark is seriously a credit to auction house. He is very knowledgable, supportive and wants to get the best results for you. We even ended up getting pre auction sale with a great price. The process of auction is so much straight forward than the usual estate agent route. We had no problems with communication and Mark always kept me informed. I can’t thank him and your team enough. I would recommend them to anyone.

Ricky · 7 June 2022