Arne Grey West Northamptonshire reviews

★★★★★ 5/5

Trustpilot

Perfect support

From my initial contact, telephone calls, right through to the auction itself, the professionals I spoke to were so helpful and friendly. They guided me through the process (as a trepidatious, first time auction participant) and ensured I was fully informed and supported. Thank you so much for all your help, information and reassurance.

DMA · 23 September 2026

★★★★★ 5/5

Trustpilot

Hannah was AMAZING

Hannah was amazing, from the first email right to the very end! She supported and guided us through every step of the way. Hannah’s communication was THE BEST, she was always there at the end of the phone for any questions and enquiries we had. As well as helping us communicate with solicitors and mortgage advisors etc. Thanks to Hannah we now have brought our first (dream) home and couldn’t have done it without her.

Gracie · 11 December 2024

★★★★★ 5/5

Trustpilot

Highly Recommend

We cannot speak highly enough of Chris , Ben and the whole team, who dealt with the sale of the property from start to finish with complete professionalism.From the first meeting, Chris’s extensive knowledge and experience of auction sales comes shining through, which puts you at ease straight away.Everything was clearly explained, detailing all legal aspects, timescales and process of selling by auction, ensuring we fully understood everything at all times; alleviating all the stress.Valuations and prices are perfectly pitched, which attracts as many potential buyers as possible.Would certainly recommend them to anyone.

Kevin · 22 September 2024

★★★★★ 5/5

Trustpilot

Last minute decision to bid led to successful outcome

Although I had registered to bid a few weeks ago it was not until the last minute that I decided to bid but staff on the phone were very helpful even though the auction had already started and I was able to bid for the two properties I had already viewed. I lost out on the first one but got the second one at a good price in a very exciting contest and again staff were very helpful in clearing up a misunderstanding that I had formed about the details of the last few bids made. Thank you Helen, Elaine and Sally. You have made the whole process much less stressful than it might have been for someone like me who has never bid at auction before.

William · 15 September 2024

★★★★★ 5/5

Trustpilot

Our first auction experience

We have today completed on a flat in Kings Lynn, this being our first auction transaction. From the outset, the help and advice given to us from Mark Upston was outstanding, he met us at the property, advised of the procedure (which was totally unknown to us) right up until the time we were successfully registered to bid.Also after the auction Elaine advised us by email of exactly how to proceed until such time as the solicitors took charge.All of this may have been completely evident to regular auctions bidders but to us it was a daunting experience and we are very thankful for their support and understanding

John · 6 September 2024

★★★★★ 4/5

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Romilly was a pleasure to deal with on…

Romilly was a pleasure to deal with on a tricky transaction. If the review was purely on service received, it would be 5*.

Andrew · 7 May 2026

★★★★★ 5/5

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Hannah saves the day!

We were faced with an unexpected dilemma when planning an already complex move. Faced with needing fast sale we met with Hannah to explore the Auction route.Further complications made the Auction route less straight forward, however Hannah didn’t give up. She continued to help us find a solution that worked and was able to arrange a pre auction sale with an investor who also agreed to synchronise our sale with our purchase.Whilst it wasn’t how we expected things to progress, with Hannah finding this solution and supporting the sale every step of the way we got the sale over the line & can move forward to our new home.Hannah went above and beyond to support all the last day complications, we are so grateful for her hard work and helping us find a solution to a complex situation.

Hannah · 24 August 2024

★★★★★ 5/5

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Hannah and Bailey were very good

Hannah and Bailey were very good. Communication was excellent. We achieved a sale in a good timescale. Good job, thank you

Anonymous · 8 May 2026

★★★★★ 1/5

Trustpilot

My brother and I recently bought a…

My brother and I recently bought a house in Barnsley, the keys have apparently been posted out to us by recorded delivery 4 days we were given no tracking number or any information, we have ask repeatedly for a some details and still received nothing, we have dealt with South Yorkshire auction house before and never had an issue but the keys were always kept by local estate agents.

Dan · 23 November 2024

★★★★★ 5/5

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The auction house was very helpful…

The auction house was very helpful never done this before Robert Hurst was very helpful as well.

David · 12 May 2026

★★★★★ 5/5

Trustpilot

So helpful

I recently viewed a house for auction in Bedford. Me and my husband were a little uncertain as we have never gone down the auction route before but Shaz was amazing! He was really friendly as soon as we met him and he was so knowledgeable. He really knew his stuff, giving us advice on every aspect of the auction process and putting our minds at ease. Highly recommend to anyone, thank you Shaz :)

Sarah · 16 August 2024

★★★★★ 5/5

Trustpilot

Selling

A very easy process from start to finish. I had a Victorian house split into three flats to sell. Tge agent went out to view and appraise the property, there was no need for me to be present and as I had had previous dealings I felt happy not being there. There was then a discussion as to the guide price. Watching / Listening to the auction online wasn't as fun as being there in person but the auction was easy to follow. The property was unsold during the auction as it didn't meet my reserve but two hours after an offer was made and I accepted. This is a hassle free way to sell. Worthwhile thinking about it.

Matthew · 9 May 2024

★★★★★ 5/5

Trustpilot

From first contact through to sale…

From first contact through to sale completion Mark Upston was considerate knowledgeable and kind- understanding the stress and pressure which came for me with my first experience of selling by auction I was quickly able and very happy to leave things in his capable hands He kept me up to date throughout the process and was always available for any questions or reassurance Thankyou for professional job Mark handled with kindness and consideration

Customer · 28 August 2024

★★★★★ 5/5

Trustpilot

Auction properly purchase

Allan Harrison from auction house was brilliant he explained exactly how the auction worked and kept us updated with information needed.Once purchase was complete we then dealt with Sally who again was very helpful and talked us through anything we were not sure of. We as novice auction buyers were very happy with all the help we received from Allan and Sally.We are very grateful for Allan guiding us through the buying process.

Dean · 1 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

After a sale fell through we made the decision to sell at auction . We found the process so easy and with the helpful staff especially Roxanna who was always quick to reply and helped with everything .

Ms · 15 October 2025

★★★★★ 5/5

Trustpilot

Pragmatism and Knowledge

Pragmatism, knowledge and a high degree of empathy shown to both ourselves as buyers and the client as the seller made this purchase straightforward and without pain…… many thanks to Katie and the SW team. Highly recommend

Richard · 15 October 2025

★★★★★ 5/5

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Robert has been very helpful in…

Robert has been very helpful in negotiating the sale of this cottage.

Maxine · 15 May 2026

★★★★★ 5/5

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Easy and stress free

The staff were knowledgeable, helpful, friendly and efficient. The process was explained very clearly so we knew exactly what to expect. Communication was also really good with plenty of updates in the run up to, the day of, and after the auction. The whole experience was just incredibly easy and took all the stress away from selling a house.

Isabel · 19 May 2026

★★★★★ 5/5

Trustpilot

Makes moving easy!

We dealt with Jenny Austen who was fabulous from start to finish. She put our mind at rest about the whole auction process, as we had previously only used traditional estate agents. Such a smooth, straightforward sale, which all happened really quickly. I only wish I had tried it sooner. Would have saved me so much stress from buyers pulling out and chains collapsing!

Tracy · 30 October 2024

★★★★★ 5/5

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Thank you guys so much you have been so…

Thank you guys so much you have been so very supportive at what has been a difficult time for me with illness in the family and you have advised me marvellously at each stage right up until today and the completion

Yvonne · 3 September 2026

★★★★★ 1/5

Trustpilot

Their website is a joke

Their website is a joke, I cannot log in saying with it saying "email address and password are incorrect" even though it is the Google saved information from when originally registered and logging in, So I try password reset and get "email address not recognised" Which is odd as they send emails to that email address! reminding me about the properties I was watching (which I cannot log at as I cannot log in)

P · 19 March 2024

★★★★★ 1/5

Trustpilot

Scam

Scam. They lure you in with 'national in person auctions and huge success stories with quick sales. They say they will put your property on the auction but dont. Then when you dont get on the auction and want to stop the process they hit you with a 'withdrawl fee' for marketing costs plus other fees. I dealt with Mat and Eilidh. I even tried to speak to the Director but was told they 'are too busy for phone calls'... all they did was put the flat on Rightmove and try sell it with exorbitant agent fees on the market not at an Auction... why? Because they dont want to ruin their stats that they wax lyrical about to lure you in on the first place... What waste of time, energy & money.

David · 4 October 2023

★★★★★ 5/5

Trustpilot

Great Outfit to deal with

I dealt with Lukas in Staffordshire to sell my grandfathers property. He was excellent from start to finish in helping me navigate the sale which had fallen through several times previously with other agents / auctions. Whilst the property failed to meet the reserve on the actual auction day Lukas secured a sale outside of this at a price very close to the reserve and the sale completed in 28 days

Consumer · 18 April 2024

★★★★★ 5/5

Trustpilot

I’ve worked alongside Dan for a while…

I’ve worked alongside Dan for a while now and have always had a really positive experience. He’s such a genuine, helpful and friendly person, and his hard work and efforts really show in the results he achieves.

Joe · 1 September 2026