Dixons West Midlands reviews

★★★★★ 5/5

Google

Many thanks to Ian for helping us sort a mortgage for our first home. Found a great deal and was a pleasure to deal with.

Tom · 10 June 2022

★★★★★ 5/5

Google

I have recently found my first home through Daniel at Dixons. He was so helpful right from the beginning and showed us multiple properties and really made me feel like he was alway thinking of me first. He worked quickly and efficiently and displayed fantastic customer service. I would highly recommend! Thank you for finding me my perfect house for my family!

Lorna · 10 June 2023

★★★★★ 5/5

Google

Jake was really helpful and patient with us during the search for our house. Had a great experience with them. We would recommend Dixons to everyone.PositiveResponsiveness, Professionalism, Value

Ibrahim · 10 June 2021

★★★★★ 1/5

Google

Absolutely appalling service. Viewed 2 houses with them. put an offer in on the first house, which they said the vendor had accepted. I even had my decision in principle, ID and all of the other relevant paper work. which i forwarded to Dixons. However, soon after they advised that another buyer had put a higher offer in than mine, despite assurances that if I provided all of the relevant paperwork such as my decision in principle and the vendor accepted my offer (which they did) that a memorandum of sale would be issued within 24 hours and soon after the property would be taken off the market and no further viewings conducted and a sold board placed outside. However, this was clearly lies as the same house which I put an offer in for, still has a for sale board outside 2 months later. Thinking maybe that there was issues with the vendor, I proceeded to view another property with dixons and to put an offer in on that property for the exact asking price as advertised. However, I never heard anything back after putting my offer in and no further communication was made despite me chasing dixons several times. I have now used other agents such as connells who deliver a much higher level of service than this bunch of cut throat con artists. Avoid purchasing a property through Dixons, they actively encourage gazumping and lie through their teeth.

Sarfaraz · 10 June 2020

★★★★★ 4/5

Google

The consultant Monika was very helpful and professional in helping me secure the purchase of my property which I love. She chased up solicitors and vendors agents, keeping me informed of what was happening.

Sonia · 11 June 2019

★★★★★ 5/5

Google

Thanks to Jake and Dejan, we found our perfect home. They were helpful and professional, they're a credit to Dixons!PositiveResponsiveness, Professionalism

Zeenat · 10 June 2022

★★★★★ 5/5

Google

Thanks Dejan and team! The service and support you have provided during our house sale has been excellent. Professional, reliable, helpful and honest advice. We would not hesitate to recommend.

Tessa · 10 June 2020

★★★★★ 5/5

Google

Amelia's work efficiency and ability can only be described with adjectives such as super, transcendent, excellent, etc... Her partner Emily also performed very well. Amelia and Emily are Dixon's treasures.

K.k · 7 December 2024

★★★★★ 1/5

Google

Appalling service . Wanted to view a house and on the first contact they were more interested in trying to sell me a mortgage deal as well as trying to get me to view other properties instead of the one I had asked to view. Then a few minutes later they called me back and basically accused me of lying stating they could not find any details of my sold property. When I questioned them the person basically said I was lying about the fact I had sold my property. I still had not heard about a viewing on the property. Its understandable that if you purchase a property funds need to be ascertained but to call a prospective buyer a liar and then try to dig details about them unsuccessfully just to view a property is unprofessional and out of order. Due to this experience I do not even think I would want to view nay of their properties even if I was interested in them . As a prospective buyer I do not appreciate being made to feel like a criminal

Deannah · 11 June 2019

★★★★★ 5/5

Google

Monika H is an excellent financial advisor. Her ability to explain the process was top notch,and she simplified the steps for me. She was proactive in making sure the sellers, conveyancers and mortgage providers were all kept up to date and pushed when they needed to be. Considering the COVID lockdown occurred days after my offer was accepted, she did an amazing job to get to the point of actually buying!PositiveResponsiveness, Professionalism

Paraic · 29 August 2021

★★★★★ 5/5

Google

FIVE stars for the most APPALLING service ever, Have to leave this review as no way to make a complaint and believe me I have tried. You can never get through on the phone, always an answer machine, normally 24 hours before a call back. I sold through Dixon's, to a buyer having a mortgage through them. However when trying to make offers on properties, Dixon's either didn't answer phones and agents had to leave messages, when they did get through, the tell me that one of the advisors would tell them I was sold but couldn't give them details of the chain as it wasn't his job. They would then have to wait for call back from another advisor, who I am told by several agents, was unable to confirm my buyers own selling position, or his agent etc etc. I eventually had to ask my solicitor to send a memorandum of sale to the sellers agent....Result, on the last attempt to purchase a house, after 4 days of trying to get info the seller of the property I was interested in took an offer from someone who had had position confirmed. When I tried to complain, I was obviously angry but assertive, Dixon's manager obviously could not handle an assertive woman and told me "I do not have to sit and listen to you screaming" WOW how rude and its a typical male comment to a woman, I am a client not his 'woman'. Luckily my phone was on loud speaker and my neighbour heard the whole thing, and I definateley was not screaming, the Manager just kept overtalking me. Unable to confirm my buyers position I withdrew. But there is one other thing, I agreed a fixed fee including VAT of £2500, as that was a figure I had been quoted with a competitor, I NEVER signed an agreement with Dixon's though and during a call AFTER I had sold they told me it was £2500 + VAT £3k... I am appalled there is no complaints procedure or numbers, no area manager ....DISGRACEFUL. I am now doubting if the buyer for my house HAD in fact actually sold his.

Marilyn · 11 June 2018

★★★★★ 5/5

Google

Recently sold our family home. Daniel helped during the entire process, with clear communication with the buyers and ourselves. Also helped progressing the transaction with the solicitors as well as providing advice and updates at every stage. His enthusiasm to get the job done was invaluable.

Kathryn · 12 December 2023

★★★★★ 5/5

Google

I would like to say a big thank u to Monika my mortgage consultant for going out of her way in helping me. She is a genuine polite lady. She helped me get my mortgage. She helped me from start to completion. Her way of explaining is fab. Got me the best rate on market. I would highly recomend her. Thank u again Monika for yr support and help. Kind regards. Nigat Rashid and Mohammed Ali.

M · 11 June 2018

★★★★★ 5/5

Google

Bucking the trend in estate agency! I'd tried an onliner and then a conventional high street agent but no success. Dixons' fees were a little steeper but the customer service was superb. Adam Farrow in particular found a choice of buyers and negotiated a great offer. The transaction was then made as smooth as it could be all the way to exchange, and they even helped me find my next property. Well done guys!

Johnny · 11 June 2019

★★★★★ 5/5

Google

Dixons in King's heath have been fantastic in helping me sell my house. Each and every one of the staff are friendly professional and very supportive. I have been looked after very well by Jake particularly. Jake Is always there when I needed him and made sure my beat interests were at heart. Thank you jake and thank you doxons for all your help.PositiveResponsiveness, Quality, Professionalism

Lez · 10 June 2021

★★★★★ 5/5

Google

Remortgage with Monika H. Senior Mortgage and Protection Consultant for Midlands North, Countrywide Mortgage Services was pure pleasure. No problems, no hassle, no stress. Thank you

Artur · 11 June 2018

★★★★★ 5/5

Google

I mortgage my home 2 years ago and re-mortgage this year. Monika Hajkova were very helpful and professional advisor. Thank you Monika.

MastJedi · 11 June 2019

★★★★★ 5/5

Google

Brilliant service! Monika, the Consultant, guided us step by step through the whole remortgage process. She was very patient, despite hundreds of questions from us, and always with a very positive attitude. She managed to sort out for us a discounted soliciors’ fee so after our new bank refunded us the whole original amount, we had extra £150 in our pocket. We would highly recommend her service!

Grazyna · 11 June 2018

★★★★★ 5/5

Google

Very good service no sale no fee worked very well for me when my first sale fell through during Covid i was happy to let Dixsons have a second go that was sucsessfull. Would reccomend them.

Howard · 13 September 2023

★★★★★ 5/5

Google

First time buyer. Had help from Ian Walker who gave expert advice all the way through and made it a really simple process. Would recommend for anyone who wants support through the purchase process.

Craig · 13 October 2023

★★★★★ 1/5

Google

Awful service if you are a buyer...made an offer on a house for the full asking price and they didn't even have the courtesy to call me back to tell me I had been outbid...I found out that the house had been sold on the Rightmove website. Only interested in making as much money for their fees as possible, no customer service at all.

Sian · 11 June 2017

★★★★★ 5/5

Google

Ian from this branch helped us secure our mortgage, it was a tough one with some issues but Ian guided us every step of the way. We got a good rate and a surprisingly decent turnaround time

Toby · 10 June 2023

★★★★★ 5/5

Google

Alex the mortgage and protection consultant has been incredibly helpful throughout the process. He has been willing to answer all my questions and has been a great guide from the beginning, which has been particularly useful as a first time buyer. Alex has made the whole process a lot simpler and smoother than I was expecting it to be.

Kate · 11 June 2018

★★★★★ 5/5

Google

I had monika Hajkova and right from the beginning monika had answered all my questions and quickly put me at ease. I can not recommend monika and service enough. She was very patient , professional and very thorough . The service was very fast and efficient .PositiveProfessionalism

Rabia · 29 August 2021