Acres reviews

★★★★★ 5/5

Google

Pleasure to deal with Matt & the Team at Walmley. Our sale was mishandled by the buyers Solicitor over a number of months, resulting in frantic requests for chasers and updates in the latter stages, but they always returned calls and emails, even when news was less than positive. Would highly recommend.

Nigel · 14 April 2025

★★★★★ 5/5

Google

We are so grateful to the whole team for helping us throughout the process of buying our first home. It was very stressful in parts but it was made easier knowing we were supported by them.

Chloe · 11 August 2025

★★★★★ 5/5

Google

acres @ walmley you have been so lovely and we are so grateful for all your support… thank you so so much ☺️🤲 …

Noreena · 28 November 2025

★★★★★ 5/5

Google

Great experience using Acres -Walmley office All staff pleasant, helpful and always available to help answer any questions. Our first contact was Matt who was brilliant in making our sale run as smoothly as possible.THANK YOU ACRES, would not hesitate to recommend you to others.

Janice · 14 April 2025

★★★★★ 5/5

Facebook

I can’t recommend acres enough! Claire especially has gone above and beyond for me with my sale the entire process has been made so much easier with the help of acres and the guidance they gave me. Many thanks Acres and Especially Claire X

Lilly · 25 May 2022

★★★★★ 5/5

Facebook

The Acres Team, Four Oaks were fabulous! We sold quite quickly and then had a few challenges towards the end, but Louise was an amazing support even though she may have been at her 'wits end' at times! 5 Star service from a 5 Star team 💛

Angela · 26 October 2021

★★★★★ 5/5

Google

Hi we found Acres most helpful in the sale of our late parents house it was a very upsetting time for us and they understood this, kept us up to date on how things were progressing would highly recommend them

Jacqueline · 24 May 2025

★★★★★ 5/5

Facebook

We had an excellent experience with Acres. They were professional, reliable, and always easy to reach. Any questions were handled quickly, and their recommendations for surveyors, solicitors, and insurance were very helpful. We felt supported and confident throughout the whole house-buying process. Highly recommend Acres as a trustworthy and supportive estate agency.

Mark · 12 December 2025

★★★★★ 5/5

Google

Have recently sold our mom’s house with Acres Walmley. We had many viewings particularly in the first few weeks. We were kept informed regularly on the progress of the sale and all of the agents we dealt with were friendly and approachable. I would not hesitate to recommend them.

H · 18 December 2024

★★★★★ 1/5

Facebook

Used them ( Sutton Coldfield office) last year to sell our house. The manager Louise is impressive when after business, but after you’ve signed up she is less easy to speak to. Found her abrupt and often unhelpful, though most of the other staff working there were helpful and professional. Louise often unprofessional, calling us ‘chick’ and other annoying names, never by our actual names. Hence we have chosen not use them to sell my mum’s bungalow.

Lynne · 17 March 2021

★★★★★ 5/5

Google

Excellent customer experience, friendly, efficient service on the purchase of my new home. If you are looking for a knowledgable, local estate agent for the sale or purchase of a property, look no further, you won’t be disappointed!

Tee · 14 April 2025

★★★★★ 5/5

Facebook

Thank you to Sharron and her team at Wylde Green for selling our house in 9 weeks. Very professional service from start to finish kept us informed all the way and always returned phone calls. Sharron is lovely and friendly. Highly recommended.

Toni · 7 July 2021

★★★★★ 5/5

Facebook

We bought our forever home through Acres and right from requesting our first viewing through to completion we have had a very positive and efficient experience.. Louise has been great at keeping us regularly updated. Would highly recommend.

Amandeep · 26 February 2022

★★★★★ 5/5

Facebook

Excellent, professional service and friendly, helpful staff. Having worked with Acres for more than 15years, I would have no hesitation in recommending the team for your rental and sale needs. Thanks Julie and Samantha for the ongoing stellar service!

Jim · 3 May 2021

★★★★★ 5/5

Facebook

We have been so impressed with Louise (manager) and her team at Acres. Especially Laura. We were originally with another agent, and were extremely disappointed with the service we received. We moved to Acres, and glad we did. The girls in the office are very thorough . They always kept me informed on every viewing. Always professional and polite. I would highly recommend Acres at beeches walk. By far a superior service compared to other agents. Thank you

Laura · 17 April 2018

★★★★★ 5/5

Facebook

Fabulous, friendly team at Acres Sutton Coldfield I would highly recommend. Kept us well informed with viewings, negotiated an amazing price and looked after us until completion. Thank you so much to Louise and the team.

Jenny · 9 June 2021

★★★★★ 5/5

Facebook

I had a great experience with Acres Four Oaks, they not only sold my house within 2 weeks they also found our forever home and had the deal matched up in a jiffy! They handled all the appointments swiftly and professionally, keeping us informed along the way. They always kept their cool with all the many issues that arise with solicitors, vendors and chains, constantly ensuring everyone knew what was going on during the whole transaction. Can’t complain at all. Would recommend to anyone.

Darren · 6 January 2022

★★★★★ 5/5

Facebook

Thank you to Sharron and the team at Wylde Green office. I was kept up to date from start to finish during the sale of my step father's flat. Highly recommend their services. I would certainly use Acres again without hesitation.

Linda · 31 July 2019

★★★★★ 5/5

Facebook

Thank you Acres Sutton Coldfield for a very quick easy and painless sale of our house! Especially Louise who went above and beyond to help out when there were any problems that came up, especially dealing with the sale of the house from as far away as Australia! Viewings were all taken care of with ease. Transparent, honest and caring people, definitely recommend Acres if you are looking to sell in the Sutton area.

Jon · 29 August 2018

★★★★★ 5/5

Facebook

Sharron and her team at Acres Wylde Green helped me sell my 2 bed terraced house in Erdington in Jan 2018. They were really good at keeping me up to date with all progress, had a great list of potential buyers and arranged multiple viewings together which was really convenient. As a consequence my house sold really quickly and I’d definitely recommend Acres to anyone planning to a move! Thanks again to you all!

Louise · 2 February 2018

★★★★★ 5/5

Facebook

Excellent service from valuation to sale,Nigel's valuation and initial discussion laid everything out clearly and professionally, Liz's negotiating skills ensured us a good sale and Alison,Helen and the other staff were quick to pass on updates and advice where needed the team at Four Oaks made what could be a stressful situation at my age much easier and simpler and ensured they came to me I never had to chase them. many thanks

Carol · 11 June 2018

★★★★★ 5/5

Facebook

Louise and Liz were very proactive and secured a good price for my parent's apartment. They were very pleased with the service. Every time my parents contacted Acres, whoever answered the call was so helpful. We woukd highly recommend them!

Myriam · 1 November 2018

★★★★★ 1/5

Facebook

Firstly, the positives - Nigel came out to view our property and gave us the impression of a family run firm, seemed genuinely interested in our property and confident of its ability to sell. We did have a lot of interest in the property and after our initial buyers fell through, we found another, both offering asking price. When we were going through the conveyancing process there were issues with e-mails being received amongst Solicitors and when asked, Liz helped to forward these on. Things to work on - it would have been helpful to have one point of contact from the start, I sometimes received up to four phone calls a day about viewings and had to re-tell and e-mail dates and times for availability. I’m sure the stamp duty holiday didn’t help, the team always sounded very busy and when someone had called it was often difficult to get back through to the same person. Probably due to the same reason, although there were offers to host viewings, quite often they couldn’t support on the dates we would have liked them to. Once we’d accepted our second offer, after the initial buyers fell through, there was very little contact. By comparison we had a huge amount of contact with our purchasers agent who continued to liaise with ourselves and our purchaser to really aid communication and ensure exchange and completion. As I’ve mentioned, our experience was likely impacted by the stamp duty holiday but particularly at the outset with so many calls about viewings, and not receiving updates about cancellations, and then getting e-mails to confirm bookings at what appeared to be the same time (but had over-booked the cancelled appointments) we felt we needed to keep checking things, repeating ourselves and run the viewings which was more work and stress.

Nicola · 4 July 2021

★★★★★ 5/5

Facebook

It is easy to think that EAs just sell your home, they don't. They check the credentials of your buyer and the chain. They provide invaluable liaison and help if there are delays or problems. Having had issues in both chains that I was involved in, that professional and efficient liaison was essential. Why would you trust the sale of your most valuable asset to just anyone? Acres know the local market. They will do their best for you even after you have accepted the offer. Always at hand to help and a friendly phone call away. I have bought and sold with Acres so are happy to recommend.

Linz · 21 June 2021