Connells Lettings West Malling reviews

★★★★★ 1/5

Google

My property was on the market with Connells for a seven week period, in a multi agency agreement with two other agencies. During this seven week period, not a single one of these three agencies, including Connells, managed to get a single viewing through my front door. During this period, not a single one of the agencies, including Connells, made any effort to contact me, to let me know if any potential viewers had made any enquiries about my property, whether they had any questions about my property, whether there was any feedback about my property just from online viewing enquiries, and if there was zero interest in my property, absolutely none of them, including Connells, made any attempt to offer any suggestions about what we could collectively change going forward, regarding the marketing of my property, to try and increase the interest in my property to try and start getting viewings through my front door. Ironically, the only time I have ever had any contact with Connells whilst my property has been on the market, was during the period I was on the market with my first agent, before I signed on with Connells, when I told them about the other agents poor customer service, which they said they would never do, but ironically it is exactly what Connells did, despite Connells suggesting I complain to the agent about their customer service and potentially escalate my complaint to the Property Ombudsman, which I have since done. At the end of this seven week period, I contacted all three agents in the multi agency agreement, asking for my property to be taken off the market and released from my contract. The other two did this with immediate effect, acknowledging the fact that they had miserable failed in their endeavour to sell my property. Connells, have removed my property online, but despite their miserable failure to even get any viewings through my front door, have enforced their 28 day notice period in their contract, tying me into them for another 28 days, despite the fact my property is no longer being advertised, meaning that there is no chance of anyone seeing my property online and making an enquiry about viewing my property during this time period, and also preventing me from being able to get back on the market with a different agent who hopefully might have better success in potentially selling my property, because if that agent sold it during the notice period, I’d be liable to have to pay two commissions even though Connells have miserably failed to sell my property themselves. If during this notice period my property was still on the market and there was a chance of my property still being sold I could stomach this, but despite my asking this as a good will gesture, given Connells abysmal customer service, they are refusing to match the other agents in the multi agency agreement and releasing me from the notice period. After all of this I will never think of Connells again if in the future I think about selling another property, and I will never recommend to anyone I know who is thinking of selling my property to use Connells. As you can see I have had a response from Connells compliance department asking me to email them. This I did on 7th July. It is now at the close of play on 10th July and still I've had no response. It would appear the customer service of the Compliance department is just as bad as their individual branch.

Marcus · 26 July 2024

★★★★★ 5/5

Google

Kara and Lexi at Connells West Malling are a great team who found great tenants for me. The property was marketed quickly and the letting process proceeded smoothly. Would happily recommend Connells letting agents.

Helen · 16 January 2026

★★★★★ 5/5

Google

The service offer by Nick from Connells West Malling was very thorough. Nick steered me through all the hoops. Very good service all round

Tonita · 4 November 2024

★★★★★ 5/5

Google

Recently dealt with Nick and Connells on a Let. Was very helpful and helped resolve any issues I had with the property prior to moving in, very promptly and professionally

Charlie · 26 July 2024

★★★★★ 5/5

Google

Recently dealt with Nick and Connells on a Let. Was very helpful and helped resolve any issues I had with the property prior to moving in, very promptly and professionally

Charlie · 25 July 2024

★★★★★ 3/5

Google

Didn't catch his name, but there is an extremely pushy sales guy who asked us about getting our property valued which we declined, he then tried persuading us to get a valuation booked which we kept declining as we'd told him we were already in a position with another agent, he still persisted in saying another option doesn't hurt, at this point I put the phone down as he didn't seem to understand no. Fast forward a week or so, and he called again today asking about getting our valuation booked in. Once again, he was told no and had the phone put down. I appreciate that there is a job to do, and in sales, you have to be pushy, but this was just annoying. Other sales people we've dealt with when viewing properties and speaking to the mortgage guy were all okay. Just one bad egg in the bowl.

Alex · 17 May 2024

★★★★★ 4/5

Google

Always stressful to move house, but we found our rental through Connells and are really happy with it. Thanks Nick for making our move as smooth as possible.

Sage · 26 July 2024

★★★★★ 5/5

Google

We’ve had our house on the market for quite a while, when we decided to use Connells, Chloe came out and valued it for us, she was very professional, honest and truthful. James took on our case has been brilliant. We didn’t always understand what was being asked, but a quick call to James and he explained things in plain English for us which was very helpful. Nothing was ever too much trouble for him and it was much appreciated. He kept us informed and up to date with where we were in the process! Thank you to both of you. We would definitely recommend Connells.

Diane · 18 March 2024

★★★★★ 5/5

Google

Nick was extremely helpful keeping us up to date on everything going on. Highly recommend renting through Connells so far best experience I’ve had!

Joshua · 26 July 2024

★★★★★ 5/5

Google

Big thank you to James & Chloe for all their help during the process. From start to finish they have been on the ball and have explained the stages each step of the way. Would highly recommend their services & team.

Shelby · 22 July 2023

★★★★★ 1/5

Google

If I could give them less than a star I would. I cannot express how disgraceful this branch (and Connells in general) is. They “communicate” via phone and not email so as to not leave a trail, because they know how shady they are. This is if they ever call you mind you, which is very rarely. Oh and if you complain they will call you a liar and take no accountability for their actions. I will never use Connells again and will be sure to encourage others to never use such a disgraceful agent. The management there should be ashamed of themselves.

Mrs · 17 June 2023

★★★★★ 5/5

Google

Nick Kadis was professional and helpful in finding us a new tenant.

Christina · 4 August 2024

★★★★★ 5/5

Google

Lottie was amazing , the whole team in west Malling are efficient. Thank you again.

Timney · 26 May 2024

★★★★★ 5/5

Google

We recently sold our house through James at Connells West Malling branch and received good communication, service and advice throughout. We made the decision to use Connells as they had also sold our neighbour's property, as well as their …

Louise · 16 April 2025

★★★★★ 5/5

Google

Thank you to Sian and the rest of the team for helping us find our perfect home! Moving house is stressful but the team at Connells did their best to make our move as smooth as possible & it was greatly appreciated - Sian's communication on the lead up to our move was fantastic & she was also extremely efficient in making sure we had all the information & paper work sorted ASAP. Thank you!PositiveResponsiveness, Professionalism

Hana · 17 June 2021

★★★★★ 5/5

Google

I sold my flat via Connells in West Malling. After having a very poor experience with a different agency, Connells were a breath of fresh air. My main point of contact was Chris M, who was always super positive and very happy to assist me (promptly) with any concerns or queries that I had. His colleagues - who were also involved in marketing, selling and chasing the buyer/solicitors for updates were also very friendly, professional & helpful. Particularly Steve & Charlotte. All in all, I had a great experience with Connells in West Malling & I would certainly recommend them.

Emma · 17 June 2020

★★★★★ 5/5

Google

Connells were extremely efficient with their service from start to finish. Lottie Price was very helpful, friendly and quick to answer any queries I had. Highly recommend!

Carl · 17 June 2023

★★★★★ 5/5

Google

I recently rented a property from Connells in west malling, I was meet by Ella who was very professional and friendly. The whole process from viewing to moving in was so smooth and seamless. Can't recommend connels enough.

Riki · 16 April 2025

★★★★★ 1/5

Google

Horrendous. Bunch of liars. All they care about is their commission. Made a formal complaint against this disgraceful branch, which was ignored. Never use this agent, they will lie their way out of anything. They have no morals, dignity or empathy. The branch manager is a liar and a disgrace. I’ll be sure to spread the word about this branch, but Connells in general are disgusting to be honest. Never again.

Asteria · 17 June 2023

★★★★★ 5/5

Google

Superb end to end service by James, Tom, Will and Chloe; efficient, knowledgeable, and helpful throughout the purchasing process. We would happily recommend them for buying and selling. And, the inhouse legal service, and financial advisors service was excellent - made for a seamless and cohesive experience.

Robert · 12 October 2024

★★★★★ 5/5

Google

Steve from the maintenance team was great, he arranged for our hot water to be restored on the same day, Im pleased to advise its all up and running now, thanks again Steve

Nichola · 30 March 2025

★★★★★ 5/5

Google

From start to finish my experience with Connell's rentals was superb, Sian was extremely professional I’ve never been a landlady before and she helped me throughout the process, I would highly recommend Connell’sPositiveResponsiveness, Quality, Professionalism, Value

Maggie · 17 June 2021

★★★★★ 5/5

Google

My partner and I recently used Connells Mortgage Broker services to secure a mortgage for our first home. We could not have made a better decision had we tried. …

Jack · 16 April 2025

★★★★★ 5/5

Google

Very good estate agents, James in particular was very helpful with advise and help throughout the process and the whole team were very professional. Would recommend.

Ian · 16 April 2025