Romans West Drayton reviews

★★★★★ 5/5

Trustpilot

Donna- Marie Brant

I have been working with Donna recently on some maintenance issues at the flat I let out. I have been very impressed with her enthusiasm, professionalism and efficiency. She is always very friendly and cheerful which makes dealing with her a pleasure. Keep up the good work! :-)

Ingrid · 28 April 2022

★★★★★ 5/5

Trustpilot

This has one of the most warm agents in…

This has one of the most warm agents in Reading. I would like to specially highlight Nathan Poulter. As renting a house flat first time, he never frowned or shied away to explain intricacies and bridge the understanding. He is very kind, helpful, empathetic and genuine person.

Vaibhav · 9 June 2022

★★★★★ 5/5

Trustpilot

Jack was extremely professional

Jack was extremely professional, knowledgable, and his preparation was second to none

Mel · 19 January 2024

★★★★★ 5/5

Google

David Mauzhendi looked after me while i was look for somewhere to rent and ended up showing me more than was needed. This led to me moving into somewhere even better than planned before and he is a great laugh. He is a credit to romans and long may his great work continue.

Sebastian · 20 June 2021

★★★★★ 4/5

Trustpilot

Romans

Anais payne has been a great help with helping me and my partner secure our flat. She's very quick to answer any questions we've had.We have been with romans since September last year, they have always been professional and helpful.

Nicola · 23 February 2023

★★★★★ 4/5

Trustpilot

Very good

Excellent experience except for the move manager or other managers will attend call only once if you make a hundred calls.

Vishnu · 31 May 2024

★★★★★ 5/5

Trustpilot

Very professional

Good, quick service from Saffron, she's a lovely cheerful, helpful person, always returned calls and did everything she could to resolve any questions.Good communication and swift email exchanges. No issues at at all with the lettings team. thank you!

Cristian · 23 March 2023

★★★★★ 5/5

Google

It was amazing service we received thought out the whole process of letting our new house. We would always recommend Romans for everyone who looking into moving to new house in future. Our special thanks to all Romans Letting team specially James, Georgia and our letting manager Jodie. Once again thanks to all Romans team. Kind Regards M Waseem

Waseem · 21 June 2019

★★★★★ 5/5

Trustpilot

Great service from Chloe Chivakro

Great service from Chloe, she is very helpful, she provides timely and needed assistance and guidance.

Customer · 19 August 2024

★★★★★ 1/5

Trustpilot

Was considering transferring properties…

Was considering transferring properties at Romans. Not after dealing with the manager Charlotte. Nasty and clearly has a vendetta. Tried politely serving notice for a contract that runs out in January after dealing with a poor experience from her. Being told I can’t leave even through my contract runs out in January. Wouldn’t even bother.

Ainsley · 11 November 2020

★★★★★ 5/5

Trustpilot

Spoke to one of the agents Shannon Cox…

Spoke to one of the agents Shannon Cox ,have to express a very kind and understanding person well prepared and goes in detail to support the new landlord on the board always ready to help and work on a plan immediately thank you for arranging a new tenant.Gunjan.S

Gunjan · 7 March 2022

★★★★★ 5/5

Trustpilot

First experiences with Romans

Lloyd has taken us through the initial stages of getting our house to market with a positive, confident approach which has realistically emphasised the strong features of our house. He has been organised and diligent in arranging the paperwork, photographer and the initial listing.

Neera · 6 September 2022

★★★★★ 5/5

Trustpilot

HELPFUL AND EFFICIENT

The staff arranged a purchase and a let for me and were extremely helpful. My main contact for the let was Anais Payne​ who not only provided a very polite and efficient service, but helped greatly with my lack of understanding of use of todays technology.

JG · 8 June 2022

★★★★★ 1/5

Trustpilot

Romans are the worst letting agent in…

Romans are the worst letting agent in history. Please don't complain, because they won't listen, please don't complain, because they will not listen, please don't complain, because they do not care at all. This useless, child run, organisation needs a huge reality check plus, someone with balls to run it.

Dan · 1 November 2021

★★★★★ 5/5

Google

As soon as David picked up my call, he told me straight away that he knew exactly what i was looking for. He was very professional, enthusiastic and very passionate about his work. He is very good at reassuring you as a customer. Above all he is a good communicator.PositiveResponsiveness, Professionalism

Cheka · 25 August 2021

★★★★★ 5/5

Trustpilot

Had a viewing recently with Saffron

Had a viewing recently with Saffron, was great, all our questions were answered and the viewing was good

Max · 8 July 2024

★★★★★ 1/5

Trustpilot

Romans have let me down as a landlord…

Romans have let me down as a landlord and also my tenants. I needed to sell my rental property due to a change in my financial circumstances. I asked Romans to let my tenants know before they renewed for another year that I would sell after that year was up. This gave them over a year to find a new place which I thought was important as they have a small child. I told Romans if my tenants didn’t want to rent for another year I would just sell.Romans told me tenants were fine with this, wanted to renew but wanted a different contract with a different break structure. I agreed to this and suggested a one month notice for my tenants to give in case they found something, with me giving 3 months for their protection. I served notice on my tenants in Jan. I then spoke to them directly about the logistics for sale and found out Romans had not followed my wishes to let them know my plans. In fact, they had asked and the letting agent had told them I had no plans to sell. In addition Romans called my tenants to arrange end of tenancy checks before they even had notice issued - someone put it through the door a couple of hours later. I spoke to the lettings manager verbally in office and a week later via email with my concerns. To date I have no response so I’ve had to escalate further within Romans. Incredibly poor service which sadly has caused great stress. Funnily enough I am using a different Wokingham agent to sell my property who is restoring my faith and also being incredibly respectful to my tenants during this process.

Smith · 6 February 2022

★★★★★ 5/5

Trustpilot

First impressions of Romans Aldershot…

First impressions of Romans Aldershot are very good very professional and very likable. Long may it continue. Great with communication

Mrs · 29 May 2024

★★★★★ 5/5

Trustpilot

Hassle free management

I have just sold my flat but throughout the period renting it out Kimberley Garcia Jones has always been a very helpful manager and all in all the management process made things relatively hassle free for me. Thanks.

Adam · 22 March 2023

★★★★★ 1/5

Trustpilot

Shocking Customer Service.

Romans customer service is absolutely shocking. Communication is awful, they have not replied to my friends email regarding her deposit for a number of days despite this being sent to 4 different people and has been chased on numerous occasions. Her whole experience with his company has been disgraceful and they do not care about customers at all. This is not the first time I have heard of Romans providing an awful service and would not recommend them to anyone!

Kate · 4 February 2022

★★★★★ 5/5

Trustpilot

viewing

Today I had a viewing with Saffron. She is one of the best agent's I've seen. She's so kind and really helpful.

Dafne · 18 April 2024

★★★★★ 1/5

Trustpilot

Worst experience with an estate agent ever!

Recently purchased a property through Romans Basingstoke, and it is the worst experience that we have ever had with an estate agent. Agents at the branch were unhelpful and only favoured the seller. We are so unbelievably pleased to be rid of Romans and will never do business with them again.

Candice · 27 July 2021

★★★★★ 4/5

Trustpilot

Donna-Marie Brant is doing a great job

In the last month Donna-Marie Brant of Bracknell branch of Romans replaced Lisa Fazal to manage our property.For years we really struggles with Lisa and our patience were tested to the limit. We complained but got stuck with her. The recent dealings with Donna-Marie make me realize what a good property manager can do. She is ten times better and far more professional. This is what I wrote to her:“Thank you so much. Your assistant is most helpful and we really appreciate your effort & efficiency.RegardsGeorge Li”

Wing · 25 January 2022

★★★★★ 2/5

Trustpilot

Communications and contract management was poor

Particularly unhelpful when it comes to contract signature. Contract clauses are unclear, often poorly written a'dnd occasionally added (for a renewal) without any rationale and notification.Communications have also been poor, either borderline harassment (2 SMS in a day) or erratic (not even replying to all when we ask for clarifications with several individuals in copy)

Raphael · 25 March 2024