Trusted Agent profile · West Drayton
★★★★★
1,830 reviews across 2 platforms
15 High Street, Yiewsley, West Drayton, UB7 7QG
Romans's office in West Drayton, at 15 High Street, is rated 4.2 out of 5 across 1,830 reviews on two platforms, including 379 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near West Drayton.
Every review we hold for the West Drayton office, from every platform, shown as written. First names only.
5/5
TrustpilotCustomer service
The customer service is exactly what you need. Straightforward and professional! Kim Stockley specifically who helped me with my issues was superb.
Dear LintonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Kim a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGreat service
James our move manager was extremely helpful throughout the entire process. Any questions we had he responded very promptly to and where chases required to solicitors he did this straight away multiple times nearly daily.I don’t think we would have exchanged as quick as we did without the assistants of James. I would highly recommend Romans and James to assist in anyone trying to buy a property.
4/5
TrustpilotService depends on who you get
Service depends on who you get. Overall, the consultants I came in touch with were friendly. However, most comms are dealt with via email and it was very hard to reach the right people for a quick phone conversation. I think service would be better improved if clients were able to actually speak to someone as sometimes emailing and awaiting a response can ruin a good relationship.
5/5
TrustpilotExcellent dealings by the agent
Excellent dealings by the agent. Good website and helpful agent. Especially Sam (XianXin Chen) was helpful and prompt with his responses
5/5
Trustpilot1 class service.
1 class service. Romans staff were fantastic. Communication was great. Sold the house within days
Dear ElaineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotDenise Hurn is amazing
Denise Hurn has been great to work with and always available to help, keep up the good work.
5/5
TrustpilotI had an amazing experience with Carly
I had an amazing experience with Carly. She made the move so smooth as was so helpful. Very professional experience.
Dear MelanieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Carly a 5 star rating! Many thanksCustomer Care Team
1/5
Trustpilot£60 Getting a third party to ID check…
£60 Getting a third party to ID check what a rip off! never been asked previously to need to pay for this as a buyer and no one I know has either. Organise the stop of using Lifetime Legal and refund your customers the money taken for an unjustifiable charge! Our solicitors can prove who we are and the legislation states the ID check needs to be done on completion not at offer accepted stage!Terrible service
2/5
TrustpilotStressful experience
I must mention Romans have some very appealing properties, and I'm sure there are helpful agents out there, but my experience has been quite stressful. I've been actively looking for properties in Bracknell. Initially, I was in contact with an agent via phone and email, but suddenly, she stopped responding. I was genuinely interested in a particular property, but despite sending several emails, I haven't received any response.
5/5
GoogleVery professional ,excellent customer service . I would definitely recommend . Thank you Chloe
Thank you for leaving a positive review of Romans West Drayton. I am pleased to read that we provided excellent customer service and appreciate the fact you will recommend us. Daniel Collis, Regional Director, Residential Sales, 01344 205 141
4/5
TrustpilotMove manager could improve massively…
Move manager could improve massively with more regular updates and communication could improve.
Dear PhillipWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotWe have been with Romans for over…
We have been with Romans for over 5years now and it has been wonderful.With Isabella York being our property Manager we have had peace of mind whilst on holiday. We have asked for spot checks to be done whilst away and they have been done, many thanks
Dear Charles,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
Trustpilotpretty much dross from the top down
pretty much dross from the top down. I do not advise using this company to manage your lettings. They mishandle nearly every aspect and communication is terrible. Sadly they also do not take complaints seriously and just make excuses... I had to go all the way to the "Property Ombudsman" that upheld every aspect of the complaints that Romans chose to ignore... a 2 year process ! Be warned !
5/5
TrustpilotJonathan he listened and understands…
Jonathan he listened and understands us. He has a good heart for the people
Dear RahabCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Jonathan a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleAlways had a great professional relationship with Dale Craft and his team at West Drayton branch.
Thank you for leaving the review kind regards Sue Winterbourne - Lettings Director
5/5
TrustpilotMoving managers absolutely fantastic at…
Moving managers absolutely fantastic at communicating and understanding how difficult my move was at the time
Dear AnneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleWe are very happy with the level of assistance we received from the property manager Mo Raj. The professionalism and attention given to us was on a high standard. Very happy that we went with Romans Estate Agency
Dear Miriam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans Lower Earley team helped me with…
Romans Lower Earley team helped me with letting of my property recently. The process was straight forward and they found a suitable tenant quickly. Throughout the process I was kept informed and any requests were dealt promptly. It has been very good experience and I will be happy to use their service again.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleI had very good experience with the romans.specially mr khurum shazada was very helpful and up to the mark .was available all the time when I had questions or doubts about the property.
Dear Narayan Naik Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHighly recommended agency!
To say that I am grateful is an understatement! I am amazed with Amy and how incredibly helpful she was with my accommodation concerns and now I have found the perfect home and I couldn’t be happier.
Dear Beatrix ZomilCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans in Tilehurst did a great job
Romans in Tilehurst did a great job. Nathan Paulter and Dan did excellent work making sure everything got done smoothly and efficiently. I appreciate the work the put into my move. I will recommend them to anyone looking for a new place. Great work guys
Dear Andrew SemesiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBest property manager!
Always so please with the communication and action of Kimberley Garcia-Jones. For years now she’s helped me make sure my flat meets the needs and expectations of my tenants, despite living abroad. This is more of a review of her, and her consistently excellent work! 😁
Dear Tom,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBrilliant service from the team
Brilliant service from the team Every thing you would expect from a professional estate agent Having a large database of potential buyers from not just the local area proved to be key in our sale
Dear John KinmondCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans - Tilehurst
Excellent help and support from Steve Chitty, Mark Porter and Nathan Poulter. Felt really secure in the knowledge that we had a team of very professional staff dealing with our issue. Particular Thanks for Nathan, who was always there to talk to and who always provided help support and advise at all times. Nathan showed a lot of patients and understanding of our issue and is a credit to Romans.
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near West Drayton.
