Every review we hold for the West Drayton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHe deserve all 5 stars, dedicate to his job and very helpful, in time everywhere and every time, he speaks nicely and he knows what he is doing, I wish everyone who s looking for a house to find someone like him. I am very thankful to him for his kindness and support.
Alex · 20 June 2020
Agent replied · 19 June 2024
Hi Alex Thank you for taking the time to review your recent experience with our West Drayton branch. It's very pleasing to read your comments and glad the team could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
★★★★★ 5/5
GoogleMoved In my new place only a few days ago and nothing could have been easier.
From finding the place to actually getting the key has been extremely easy and stress free. James's and Devon's customer service is off the hook. Really professional. Made the all experience a pleasant one.
Thanks guys.
Alex
Alexander · 20 June 2020
Agent replied · 19 June 2024
Hi Alex Thank you for the recent 5 star review of our West Drayton branch. It's very pleasing to read your comments and we are glad that the team could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything else we can do to assist at any stage. Kind regards Romans
★★★★★ 5/5
TrustpilotSuccessful move in Windsor
Through what became a complex lengthy transaction, Romans Windsor supported us through the whole process with frequent communications and updates and were readily available to answer questions. We would be happy to work with Carl & the team again.
Customer · 2 November 2022
Agent replied · 14 June 2024
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
Trustpilotgreat experience with Saffron
great experience with Saffron, was punctual, friendly and made the whole experience work well, A++
Paul · 3 July 2024
Agent replied · 23 August 2024
Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Saffron and the team a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotI had great experience with Darshil and…
I had great experience with Darshil and the Romans. They are top professional and i really like their work.
Emmanuel · 18 April 2024
Agent replied · 23 August 2024
Dear EmmanuelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAlexandra and the Romans team very hard…
Alexandra and the Romans team very hard working. Quick to respond emails and enquiries.We received an excellent service.
Carmen · 1 May 2024
Agent replied · 14 June 2024
Dear CarmenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 1/5
TrustpilotLandlord and buyers must be careful with the Roman Auctioneer
Be Careful with Roman Auctioneers they are very Rude The less competitor for bidding so the landlord can not able to achieve the good price. Buyer also be careful don't waste your time with this auctioneer. Also you can see they are very bad estate agents in the market
Skx · 21 April 2021
Agent replied · 14 June 2024
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent experience!
The most professional and prompt letting agents I have ever dealt with! So helpful and friendly and go above and beyond to help. Pleasure to deal with after using many that are not so great.
Lorraine · 3 March 2023
Agent replied · 14 June 2024
Dear LorraineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAmy recently helped helped us to obtain…
Amy recently helped helped us to obtain a very helpful valuation of our rental property. She responded really quickly to our request and provided all the information we needed. Really happy with the service.
James · 3 April 2023
Agent replied · 14 June 2024
Dear JamesCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotStaff and company very clear on what is…
Staff and company very clear on what is required to be done. Very helpful.
Danny · 9 July 2024
Agent replied · 23 August 2024
Dear DannyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, was able to apply for and get a house within 2 weeks. no hassle with process, very friendly and knowledgeable staff. Great communication all round. would recommend
Pelumi · 18 August 2023
Agent replied · 14 June 2024
Dear PelumiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThe whole process was done…
The whole process was done professionally. From the initial contact with Daisy who polite and professional and did exactly what she said she would. The whole team in fact were excellent. Would recommend Romans to everyone
Philip · 17 January 2023
Agent replied · 14 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service applauded
Kimberley Garcia at your Reading branch has given me excellent service. If I could award 12 out of 10, I would!When she took over her portfolio from her predecessor it was a hard act to follow but she has upped the standard.
Niall · 19 May 2022
Agent replied · 14 June 2024
Dear Niall,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotRomans has been really easy to work…
Romans has been really easy to work with.I always deal with Issy (Isabella York) as my go to contact for all my letting management issues as I know I will always get a quick and helpful and friendly response :)
Suhel · 11 August 2022
Agent replied · 14 June 2024
Dear Suhel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleGeorgia and James have been very professional and helpful throughout my search for a new property to rent, providing me with various options that I could go for. Managed to get exactly what i was looking for. The process throughout was very smooth and quick too. I would highly recommend Romans Estate Agents. :)
Michelle · 21 June 2019
Agent replied · 19 June 2024
Hi Michelle Thank you for the recent 5 star review of our West Drayton branch. It's pleasing to read the great comments and glad the team could provide you with a positive experience. We hope to be of assistance again in the future. Kind regards Romans
★★★★★ 5/5
TrustpilotRecent sale
All aspects undertaken professionally and quickly. My move manager has been especially helpful keeping me updated throughout.
Mrs · 4 May 2024
Agent replied · 14 June 2024
Dear Mrs DannCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotGreat communication and support…
Great communication and support throughout, quick and helpful - Thanks Katie
Joanna · 19 September 2023
★★★★★ 5/5
TrustpilotI couldn’t be happier with the…
I couldn’t be happier with the experience Romans agency provided. The team took the time to understand my needs and presented me with a suitable property that perfectly matched my requirements. I would like to separately call out Kim Stockley who went above and beyond to negotiate with a landlord on my behalf. I am very grateful for her hard work,
Alena · 26 July 2023
★★★★★ 5/5
TrustpilotGreat property manager - Denise Hurn
We have left our properties for Denise Hurn to manage for a number of years. She takes care of issues without delay so we’ve not had to worry much. Really happy with my experience.
Jenni · 25 February 2023
Agent replied · 14 June 2024
Dear JenniCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotJust sold a flat in Maidenhead
Just sold a flat in Maidenhead. Romans were our second agents trying to sell this flat. The local Romans office were very professional from the off with great communications and a dedicated sales advisor Jacob who was excellent right to the end. Would happily recommend.
Adam · 17 October 2021
Agent replied · 14 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotEffortless and enjoyable
Chloe's professionalism and expertise guided me through the rental process seamlessly. Roman Caversham Lettings provided a stress-free experience, ensuring properties matched my needs and scheduling viewings at my convenience. With their transparent communication and commitment to excellence, I confidently found the perfect flat.Thank you for making the rental process effortless and enjoyable.
Marc · 21 February 2024
★★★★★ 5/5
TrustpilotExcellent Responsive Service from Jessica, Romans
Jessica Philips from Romans was brilliant in providing clear and responsive service and helped me resolve a concern. I am grateful for the speed and support in getting things done. Cheers Varun.
Varun · 17 April 2023
Agent replied · 14 June 2024
Dear Varun Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 2/5
TrustpilotI have told you already in your…Answering your Questions
I have told you already in your questionnaire . I think your company has become too much about prosses and not enough about personal contact and one contact at a time. Your structure has become too complex.
Richard · 26 October 2022
Agent replied · 14 June 2024
Dear Richard James,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotOur property manager - Denise! :-)
Our property manager is Denise Hurn, since moving into our property 3 years ago, we have had nothing but the best service. We get regular calls to check we are ok, and every single maintenance issue has been sorted almost instantly. She has been great for us since renting with Romans!
Hannah · 7 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
