Trusted Agent profile · West Drayton
Verified
★★★★★
1,272 reviews across 4 platforms
Cameron House, 21-23 High Street, West Drayton, UB7 7QG
Part of Cameron Estate Agents, see every office.
Cameron Estate Agents's office in West Drayton, at Cameron House, is rated 4.7 out of 5 across 1,272 reviews on four platforms, including 1,090 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of two awards Cameron Estate Agents won in 2026.
1,090
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
178
Reviews on Trustpilot
Business-wide
Send Cameron Estate Agents West Drayton a message.
Welcome to our West Drayton office. We have been at the heart of the town since The Cameron Group started in 1994, although our current office is not our first. We moved to our present branch in 2017, a more impressive premises in one of West Drayton’s most prominent positions. We believe a High Street office staffed by friendly experts is still an essential part of estate agency. You can’t underestimate how powerful our eye-catching window displays are - many home movers walk in and book viewings on the strength of what they see in our shop front. Being a West Drayton estate agent with a physical branch also means you can pop in and meet the people behind the name. There’s a warm welcome for all, whether you just want some moving advice, are looking for a property for sale in West Drayton or are a current client of ours needing an update.
The Trusted Agent 2026 results for Cameron Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the West Drayton office, from every platform, shown as written. First names only.
5/5
GoogleI was very satisfied with the services that this agency provided me. In particular, one of the agents called Nicolas was always available to help and assist whenever I had a query
Thank you Niki, I hope you are both settling in well and enjoying your lovely apartment. … More
5/5
GoogleI had a fantastic experience viewing a flat with Matthew. He was friendly, knowledgeable, and made the whole process feel effortless. He answered all my questions clearly and gave me plenty of time to look around. I’d highly recommend Matthew for his professional and welcoming service!
5/5
GoogleExcellent service from the agency agent Ketan Tailor. Very professional and helpful throughout the entire process. Communication was very good, quick and clear! Thank you Ketan.
1/5
TrustpilotI would give 0 starts if it was an option.
The woman I dealt with (Nicola Tadman) she was extremely unprofessional and dismissive. She lacked basic communication skills. I went for a viewing for a 1bdr property in West Drayton. They accepted my offer to rent the place however they retracted the offer a week later with very little explanation. I tried to open some form of communication with Nicola however she completely ignored any of my concerns or questions, I understand that there may be reasons to retract an offer, but basic manners is a bare minimum when dealing with any company. I also paid a holding fee which I was told would be refunded. It has been over a week and Cameron have still kept my money which shows further dishonesty from this estate agent. This is a terrible estate agent that should invest in training their staff basic customer service skills. EDIT: The company found this review so embarrassing that they made an attempt to fabricate 10 new reviews after my reviews. All made within the past day. (22 to 23 Sept) Clearly a desperate attempt to hide the multiple terrible reviews this company has on Trust pilot. The issue in question wasn't the reason my property was rejected. It was the lack of communication and overall robot like responses from Nicola. I tried to engage with Nicola on the phone to understand the situation. She was rude and dismissive. You're dealing with people not numbers. Try and show some empathy.
Thank you for your review, although that’s not what happened, is it SJ? The fact is that you applied to rent an apartment through this Agency but on the application chose to omit significant adverse financial credit history. Your references were processed via Homelet, our third party service provider, and your application failed for this reason. When advised of this by Nicola, you claimed that you ‘had forgotten’ to mention the above, which was surprising. Despite the above, you were refunded your deposit in full. Cameron are always willing to assist tenants where possible, but can only do so if the tenant supplies correct, full and accurate information. Sadly, you did not. Nicola was in touch with you regularly throughout the whole process, so your review is refuted as it bears little relationship to the truth.
5/5
GoogleI had a very good experience with the Cameron team. Nicola showed us a few properties and was very helpful in arranging viewings on Saturdays. After we moved in, she also helped resolve any issues promptly. I’ve found the Cameron team as a whole to be very helpful and responsive. Highly recommended!
5/5
TrustpilotMaya from Cameron Esate Agents
I had the pleasure of working with Maya from Cameron Estate Agents, and I couldn’t be happier with the service she provided. I was away for the entire time she was searching for a studio flat for me, and despite my absence, she handled everything seamlessly. Maya was professional, communicative, and always kept me updated on the progress. She found a perfect studio that met all my requirements, making the process stress-free. Her dedication and attention to detail truly exceeded my expectations. I highly recommend Maya to anyone looking for a reliable and efficient estate agent!
5/5
GoogleVery professional and polite.Matthew was there before time with all the information at his finger tips.
5/5
GoogleMatthew was very professional with the viewings and is an asset to Cameron. Would highly recommend!
5/5
GoogleI recently rented an apartment via Cameroon estate agents. I was guided by Nicola, who is simply amazing. She was professional and prompt with quick and diligent responses to all queries. I would definitely recommend this team if you are looking for a place and wish to have a smooth move in process.
5/5
GoogleExcellent Service and Professionalism, Highly Recommend! I have various dealings with Cameron and in particular James Wensley, and I …
Thank you Clare for your review and I am pleased to hear of your positive experience with James. … More
5/5
GoogleExcellent service for over the last 14 years. The staff are responsive and professional especially Matthew & Ahmad. I would highly recommend them as your Estate Agent for Sales & Lettings
Thanks very much for your feedback Doug, All the best. Ketan.
5/5
GoogleI would like to express my sincere thanks to Ketan Tailor and Nicola Tadman from Cameron Estate Agents for their support and assistance throughout our rental process. …
5/5
GoogleKetan was very amazing in helping us find a better place to move in . His been very professional and kind in dealing with us .i am soo happy and pleased with the services he rendered us . Cameron Estate , Definitely the best estate agents
5/5
GoogleI would like to thank Saffah for giving me a call and asking to come over and have a look at the house after some work has been done in the bathroom. I liked the idea that she wanted to see it with her own eyes. …
Thank you Dr Sadawi, Saffah was delighted to help you. Ketan Tailor MARLA Lettings Director
5/5
TrustpilotThank you!
I recently had the pleasure of working with Ketan and Maya at Cameron to find a tenant for my property in West Drayton. Both of them provided exceptional customer service from start to finish. They were accommodating, always available to answer any questions, and guided me through the entire process with ease. Their professionalism and dedication truly stood out. I highly recommend Ketan and Maya at Cameron to anyone needing estate agent services. They made the experience smooth and stress-free. Thank you both for your outstanding support!
5/5
GoogleA year ago, I shared my exceptional experience with Cameron Estates at West Drayton, and I am delighted to report that their outstanding service has only continued to impress me over the past year. As an international student resident, finding a reliable and supportive letting agent was crucial, and Cameron Estates has truly proven to be a top-tier choice. Throughout this year, Ketan Tailor, the director of lettings, has consistently gone above and beyond to ensure that my living experience remains comfortable and hassle-free. His dedication and professionalism have been unwavering, and he has always been available to assist with any queries or concerns I might have. Whether it was arranging maintenance, providing local recommendations, or simply checking in to ensure everything was running smoothly, Ketan's support has been invaluable. One instance that stands out was when I needed urgent repairs in my apartment. Ketan's prompt response and efficient handling of the situation made what could have been a stressful experience incredibly smooth and worry-free. This level of service truly exemplifies the commitment Cameron Estates has to their residents. Reflecting on my time with Cameron Estates, I can confidently say that they have set a high standard for what a letting agency should be. The combination of their professional expertise and genuine care for their clients makes them an exceptional choice for anyone seeking a reliable and supportive letting agent. I am immensely grateful for the continued support and excellent service provided by Cameron Estates and Ketan Tailor. If you are looking for a trustworthy and dedicated letting agent, I highly recommend Cameron Estates. They have made my transition to life in the UK seamless and enjoyable.
Hi Fatir, I really appreciate your review and kind words. Ketan Tailor MARLA Lettings Director
5/5
GoogleMatthew was fantastic to work with, super patient, knowledgeable, and responsive. He showed us great properties and provided helpful insights throughout. Highly recommend him to anyone looking for a dedicated agent!
Thanks Antoni, Matthew is definitely a dedicated member of the team at Cameron. Your five star review is very much appreciated. Best regards. Clive.
1/5
Googlethey are about there money, disgraceful estate agent, while in the property alot of work I asked them todo and never got done. Property got put up for 30 day auction but was only told with 25 days left, could have bought property myself, was only told it was being sold when they called and said they had some viewings which is disgusting behaviour from an estate agent, on the viewing spoke to agent and asked how will property be sold and was stated sold as seen so can give Property back as is and not to worry about inventory check. I vacated the property got company to clean, but obviously wear and tear from some living in a property, expecting my deposit back it full they have picked many tings which the property already had when I received it, example dirty old curtains which was in the original inventory check. The day of returning keys,said I needed to be out of Property by 12 which I was and inventory check would happen same time, took time off work to be there waited over 30 mins for no one to attend called James who was rude and dismissive, asked to drop keys to office i told him someone should be here and I don't have the time, he said 'I don't want to have to charge you an extra day' For them not attending when they originally said. if you can stay away from Camerons by all costs, I just wish I could give less than 1 star. wrote a previous review which somehome has vanished.
Dear Mst Bigga, Thank you for taking the time to leave your review. I am very sorry to hear that you feel this way about your experience with us. Cameron always strives to provide the best service possible, and I take concerns like yours seriously. I understand that you raised concerns about the requested work on the property. Please be assured that any issues brought to our attention were resolved promptly. However, there was one outstanding matter that Cameron followed up on multiple times without receiving a response from you. I regret any inconvenience this may have caused but want to assure you that Cameron was proactive in trying to resolve all maintenance concerns. Regarding the notice period, I would like to clarify that you were given two months' notice in full compliance with the required regulations. This timeline is standard practice and is intended to give tenants ample time to make necessary arrangements. Regarding the inventory check and deposit deductions proposal, the property was vacated with wear and tear beyond reasonable expectations. While it is acknowledged that some items were part of the original inventory, the property was assessed based on its condition at the time of your departure. Additionally, the cleanliness of the property at checkout fell short of the expected standard throughout all areas. If you believe any deductions were unfair, we remain open to negotiating the proposal made. However, should Cameron be unable to reach a mutual agreement, either party may escalate this matter further through the proper channels, such as the deposit protection scheme, to ensure an impartial resolution. I also apologise for any confusion or inconvenience caused on the day of your key handover. I would like to clarify that the checkout was always scheduled for 2:00 PM, not 12:00 PM, as mentioned in your review. Cameron has no power to remove any reviews from Google. Your duplicate review is visible under a different but similar profile on the review platform, and we would kindly request that you remove the duplicate review you have submitted. This helps to ensure clarity and fairness on the platform and avoids Google deeming your reviews to be an abuse of their rules. I hope this clarifies the situation and demonstrates our commitment to addressing your concerns. If you would like to discuss this further, please do not hesitate to contact me directly. Karolina Buczynska Director of Property Management & Compliance
5/5
GoogleCameron's have been our Letting & Managing Agents now for close to two decades.They are professionalism personified - in every which way! Honestly, words alone cannot do justice to the expertise they bring to the tasks they are asked of - …
Thanks Rajeev, delighted to have been able to work with you, we really appreciate your business. Regards, Ketan.
5/5
GoogleExcellent estate agents, always really responsive and helpful to work with Especially Kirsty Padda - always there to help, communicates very well, and manages the property
5/5
GoogleWe have used Cameron for a number of years and always find them very responsive to any queries. We have recently sold a flat through them and Matthew El-Hawary has been brilliant! Friendly, responsive, proactive. We have had to chase them, they have done it all for us. We’re very grateful. Thank you again Matthew 🙏😊 …
5/5
GoogleKetan has been amazing from start to finish in helping me find tenant for my property. I first met Ketan in 2014, when I was new in West Drayton, then he helped me find a rental property. I was impressed with his professionalism and …
Hi Abhi, I was so touched when you contacted me again after so long and that you remembered me. I am glad we could help you. … More
5/5
GoogleI would like to say a massive thank you to Nicola. You a true example of a great agent. You assisted me with finding a good flat, you were consistent with keeping me updated and informed.
5/5
GoogleCameron's efficient management of my properties is now in the 10th year - special mention to Janet Palmer, who has been proactively managing inspections and follow-up actions for me.
Thanks very much Ian for your review, we really appreciate your business. Best Regards, Clive.
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Yes. In The Trusted Agent 2026 awards: Cameron Estate Agents, West Drayton won Platinum; Cameron Estate Agents, Uxbridge won Platinum.
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