Whitegates West Derby reviews

★★★★★ 5/5

Google

James has been most helpful with our property search over the last couple of weeks. He is patient and always willing to offer help and advice explaining all of the protocols. As a result we have decided to go with Whitegates to sell our property as we feel that we will be in safe hands.

Lindsay · 30 April 2024

★★★★★ 4/5

Google

I mainly dealt with James at the West Derby branch and found him to be friendly, professional and helpful. The only negative comment I would make is that towards the end of the sale I had very little contact from Whitegates and no official thank you/receipt for payment.

David · 28 August 2024

★★★★★ 5/5

Google

Selling a House is recognised as being stressful, however, my very recent experience with Whitegates Estate Agents, West Derby, certainly helped to destress this operation. Caitlin Suleyman was my main contact and kept us informed of all activities on a day to day basis, which resulted in a smooth and successful Sale. Of course there were a few unexpected turns from prospective Buyers, but Caitlin dealt with these in a highly professional, courteous, and timely manner. Many thanks also due to Gail Roberts and Bernie for their help and expertise. This is the 3rd time we've used Whitegates West Derby, and we would highly recommend this professional and dedicated team.

Chris · 27 March 2022

★★★★★ 5/5

Google

We are currently in the process of purchasing our property with Whitegates and couldnt be happier with the service we've received. Our broker is Megan Davies and she's been helpful, informative and professional from the start. We were a bit dubious about using a broker as opposed to our bank, as we didnt know what sort of fees to expect but we met with Megan anyway to find out. The service she provides is well worth the fees she charges (out of respect for her privacy I wont be specific but I will say that they are reasonable and not as pricey as you might expect). She explained the entire process to us from start to finish, she explained not only the conveyancy process but the mortgage application and re-mortgage process, and gave us a realistic timeline for completion. We were shown a comparison of rates from different lenders and weve actually ended up with a better rate than if we had just gone to our bank like we were originally going to. No query that weve had has been too much trouble for her to answer and shes just generally a lovely person to deal with. We have also dealt with Amanda who has been liasing with the seller/sellers solicitor and dealing with chasing up documents and again we couldnt be happier. Weve been kept fully informed of developments on a regular basis. Definitely recommend Megan as a broker, it was absolutely the right decision for us and her services are spot on !

Toni · 27 March 2022

★★★★★ 5/5

Google

Ongoing 10/08/21 Thanks to Rebecca for her prompt and efficient reminders for the handling of compliance certificates and maintenance requirements for the ongoing let. Latest tenancy agreement handled for me promptly and efficiently by Jonathan Kavhiza . Part of a continuation of 19 years quality service representing both me and my tenants. 21/04/21 Whitegates have handled a property for me for the last 17 years. They have provided efficient vetting of tenants, inspections, meter reads, prompt rent payments and reminders for gas inspections. Altogether a good service from approachable professional people. Thanks to all - Doug Rankin

Douglas · 27 March 2022

★★★★★ 5/5

Google

I would like to say a big thank you to Richard White. He recently showed us around a property. I have viewed a lot of properties recently with different estate agents however Richard made me and my girlfriend feel very welcome. He had excellent customer service skills and was very knowledgeable about the property. He was able to answer all questions we had and managed our expectations about next steps. He really is a credit to whitegates.PositiveQuality, Professionalism

Tom · 3 June 2022

★★★★★ 5/5

Google

Katie is very helpful and kind. Throughout the process she was very professional and keep me updated and for any queries how many times you call her and ask she always answered politely. Wonderful experience with whitegates. One of the best agency.

Fatima · 9 November 2024

★★★★★ 5/5

Google

I am a landlord and Whitegates has been managing my properties for the last couple of years. I have received very good service from the team. Rebecca, Melanie and Jonathan have been dealing with issues with my tenants and repairs. They are always very friendly and approachable and have sorted out any concerns promptly. I most recently worked with Jordan who was very friendly and efficient getting my latest property rented and he kept me updated throughout the process.

Mari-kaisa · 27 March 2022

★★★★★ 5/5

Google

Megan Davies helped my partner and I with sorting a mortgage for our first home. While the process is not yet completed, the service so far has been excellent. Megan has always been quick to get back in touch with any queries we’ve got, and did a lot of the leg work without either my partner or I needing to be there, saving us a lot of valuable time in what can be a stressful journey. Thank you Megan!

John · 27 March 2022

★★★★★ 5/5

Google

I’ve just attended a viewing of a property with Richard White and was so impressed with his professionalism and customer service. I have been an Estate agent for 12 years so understand that viewing agents can be underprepared and lack any knowledge but with Richard this wasn’t the case and I can see that Richard is a real asset to Whitegates West Derby and I look forward to meeting him again

Andrew · 8 February 2023

★★★★★ 5/5

Google

Our experience of selling our home with Whitegates was second to none! Communication from Lydia was exceptional from start to finish and nothing was too much trouble. Any questions or queries were answered/resolved swiftly. Lydia, her knowledge and customer care is outstanding and she is an asset to Whitegates.

Diane · 4 July 2024

★★★★★ 5/5

Trustpilot

Massive thank you

I recently had the pleasure of working with James, an estate agent, who helped me view and put an offer on a property. James was incredibly professional, knowledgeable, and attentive throughout the entire process. He promptly arranged viewings that fit my schedule and provided insightful information about each property. His expertise and dedication were evident, making the experience seamless and stress-free. Thanks to James, I felt confident in my decision and successfully put in a competitive offer. I highly recommend James to anyone looking for a reliable and skilled estate agent.

Lauren · 18 July 2024

★★★★★ 5/5

Google

We have recently used Whitegates to view several properties before finding and purchasing our new home, as first time buyers. Lydia Wilson was our main contact throughout, she made the process smooth and stress free from start to finish. Lydia communicated and helped us every step of the way, we would highly recommend.

Laura · 13 April 2024

★★★★★ 5/5

Google

We have recently made contact with Aidan Nesbitt who has massively helped us with every avenue regarding trying to find our first home. He has gone above and beyond in every sense, he has provided us with his personal contact details and spoke with us out of his working hours when we have had questions. He had strived to ensure everything we have needed has been done in a timely manner. He is very knowledgeable in his role and made us feel at ease through every step of what is considered a daunting process finding your first home and getting a mortgage and understanding everything in between. Aidan has been most helpful. Excellent service.

Georgia · 29 October 2021

★★★★★ 5/5

Google

I dealt with Lydia throughout the whole of my journey of buying my house. She has always been very efficient, quick and friendly. Any questions I have always felt comfortable enough to ask her. Thanks for all your help Lydia. I appreciate it✨

Beth · 10 September 2024

★★★★★ 5/5

Google

My experience with Zaklina has been very positive. From the beginning the communication has been clear and more importantly quick. It has been very simple to set up viewings on properties and has made everything a lot less stressful than it could have been

Ross · 2 October 2025

★★★★★ 5/5

Google

Thank you Lydia for looking after us so well. Its a little stressful when selling and buying but we were very confident that we were in safe hands, Very Professional, Personable and very quick to sort out an issue. I would recommend Whitegates you get good service.

Thelma · 2 July 2024

★★★★★ 5/5

Google

Throughout my house selling journey, James Devonport has been very helpful Communication has been exemplary, never confusing, and readily available for contact Really approachable individual, a real asset for Whitegates

Daniel · 11 March 2025

★★★★★ 5/5

Google

Katie was dealing with our property and the move in of it she was very helpful and always there to help with any problems even problems that aren't something she would deal with she has always been 100% to help us no matter of the situation I would recommend whitegates to family and friends now after my experience with Katie she is a lovely young lady Thank you again Katie for all your help am sure your manager appreciates all your hard work as much as I do .

Megan · 4 June 2024

★★★★★ 5/5

Google

I have had the pleasure of working with Kelly at Whitegates and couldn't be happier with the professionalism and quality of service she has provided. The entire process was made as easy and stress free as possible from start to finish and nothing was too much trouble. Communication was excellent with continuous updates and reassurance when needed with prompt responses. I would highly recommend Whitegates (particularly Kelly) - excellent, friendly and efficient service. I couldn't ask for anything more. Thank you so much for your help and support.

Miss · 7 July 2021

★★★★★ 5/5

Google

Megan Davies helped my partner and I with sorting a mortgage for our first home. While the process is not yet completed, the service so far has been excellent. Megan has always been quick to get back in touch with any queries we’ve got, and did a lot of the leg work without either my partner or I needing to be there, saving us a lot of valuable time in what can be a stressful journey. Thank you Megan!PositiveResponsiveness, Quality, Professionalism

John · 13 June 2021

★★★★★ 5/5

Google

We are currently in the process of purchasing our property with Whitegates and couldnt be happier with the service we've received. Our broker is Megan Davies and she's been helpful, informative and professional from the start. We were a bit dubious about using a broker as opposed to our bank, as we didnt know what sort of fees to expect but we met with Megan anyway to find out. The service she provides is well worth the fees she charges (out of respect for her privacy I wont be specific but I will say that they are reasonable and not as pricey as you might expect). She explained the entire process to us from start to finish, she explained not only the conveyancy process but the mortgage application and re-mortgage process, and gave us a realistic timeline for completion. We were shown a comparison of rates from different lenders and weve actually ended up with a better rate than if we had just gone to our bank like we were originally going to. No query that weve had has been too much trouble for her to answer and shes just generally a lovely person to deal with. We have also dealt with Amanda who has been liasing with the seller/sellers solicitor and dealing with chasing up documents and again we couldnt be happier. Weve been kept fully informed of developments on a regular basis. Definitely recommend Megan as a broker, it was absolutely the right decision for us and her services are spot on !PositiveResponsiveness, Quality, Professionalism, Value

Toni · 8 June 2021

★★★★★ 5/5

Google

Thank you to Bernadette, Freya and James for handling the sale of our property efficiently and professionally. All the way through the process they have been brilliant with communications and have always answered our concerns quickly. John and Kathleen Bradshaw

John · 9 October 2024

★★★★★ 5/5

Google

Lucie and Joe have been so patient with us whilst helping us find/buy our first home. We are so happy and relieved we put our trust in Whitegates and would recommend them to everyone! Thank you guys so much, it’s greatly appreciated. Megan is now helping us with our mortgage, again, she’s been so patient with us, as first time buyers, asking lots of questions and putting our minds at ease. Megan is very knowledgeable and experienced in her field and has advised us of so much in terms of the best rates, how mortgages work and the best one for us. Overall, we are incredibly happy with our buying experience!PositiveProfessionalism

A · 6 June 2021