Reeds Rains, West Derby reviews

★★★★★ 5/5

Google

I’ve recently sold my house using reeds rains, I worked with Amber who provided a very efficient and professional service. This made selling the house simple and profitable. Would recommend.

Elliot · 18 January 2023

★★★★★ 5/5

Google

We have been super happy with Reeds Rains. Darren Patterson was brilliant. Very friendly, professional and answered all our questions. Thank you Darren we are loving our new home.

Sandra · 18 January 2023

★★★★★ 5/5

Google

Good estate agents. Sold me my investment property. Laiken and Cordelia were diligent in following up. Shame I couldn't work with them on conveyancing and lettings management too (fees quoted were higher than others), but they were helpful in chasing the conveyancers to make sure it went through.

L · 19 January 2019

★★★★★ 5/5

Google

Brilliant customer service from all the team at Reeds Rains west Derby especially Tom. They looked after my Mum (83) who popped in to the office from time to time with various questions..!! and kept us informed. The house sold within a few days ....I would definitely recommend.

Lynn · 19 January 2019

★★★★★ 5/5

Google

I've recently bought a house through Reeds Rains.. this sale would not have complete if it wasn't for the staff at the West derby branch. I was selling my house via strike, their property lawyers were horrendous and if it wasn't for Mike from RR my sale would have certainly fell through. If I was to ever move home again I would without a doubt go through Reeds Rains west derby. Professional, friendly and persistent

Hayley · 18 January 2023

★★★★★ 5/5

Google

Service from Darren was fantastic. Always communicated well over the phone or via email well. Knowledgeable about the area and eager to please. Thank you Darren.

Derek · 18 January 2023

★★★★★ 5/5

Google

Michael was very helpful and professional while I was buying my house with them. I was very happy with the service from Reeds Rains.

San · 18 January 2023

★★★★★ 1/5

Google

Avoid this bunch of liars and cheats at all costs or expect to pay much more for your property with their extremely questionable, underhand and very deliberate techniques to inflate the price. After my daughter viewed the property she then called the office and made an offer, she was advised then that she would have to go through their mortgage service to verify she was in a position to make the offer and also an obvious attempt to get her to go with them for said mortgage... after approval she received a call from Taylor asking if she wanted to increase it... she was obviously surprised at this and asked for more information regarding higher offers for obvious reasons, she was advised by Taylor on several occasions that they were “legally” unable to advise her of the amounts of any other offers, and would give her no other information to go on. My daughter quite obvioulsy refused to increase her offer on this basis, as would any other sane and rational individual. Whey my daughter told me I called Taylor her and asked her to clarify the circumstances and to tell me what law she was referring to, was advised in short that she basically didn't have a clue. Spoke to the Manager Tom, the following day, who also had an insistence with the “legal” stance but when pressed stated that it was in fact a “GDPR” data protection “legal” issue, he then proceeded to state that repossessed houses have a data protection policy, to which I simply replied, this isn't a repossession though is it, so totally irrelevant. I explained to him that it was not a data protection issue at all, simply knowing the price of another offer is perfectly possible for them to reveal, I was not asking for the details of the other person making it. The way Reed Rains choose to handle sales like this is simply their own policy, the staff lie and hide behind the process using the words "legal" every step of the way when asked awkward questions by the buyers... legally this and legally that, which is all totally incorrect. When I asked for proof of the other offers in writing Tom refused to do so, which I might add is against TPO advice for ensuring transparency in the process. My daughter has withdrawn from the house purchase accordingly and I am reporting them to the TPO. Prospective sellers should also beware as this technique will obvioulsy deter many buyers and potentially prevent you from making the best possible sale.... You have been warned!

Gary · 18 January 2022

★★★★★ 5/5

Google

Right from our first meeting with Reeds Rains they were highly professional, understanding, helpful and always kept us up-to-date throughout the whole process and now we are moving into our new home. We would highly recommend Reeds Rains!!! Special Thanks to Ashley and Cordelia!

Innocent · 19 January 2018

★★★★★ 4/5

Google

After one 'false start' the sale went through relatively easily. The negotiator, Tom, was professional and offered sound advice and Cordelia was excellent. This was the second time I have used this agent and have found them professional and efficient on both occasions.

Susan · 19 January 2018

★★★★★ 4/5

Google

I have had very good dialogue with Tom and Taylor in Sales who are both responsive, courteous and practical. Taylor has been “switched on” throughout our dealings. A great representative for the company.PositiveResponsiveness

Justin · 28 August 2021

★★★★★ 5/5

Google

From start to finish the West Derby team where faultless. As it was my first time selling they answered all my questions and were extremely supportive. Always kept communication with me and have a very approachable and trust worthy team. Taylor specifically a special mention but all staff all very professional. Very quick sale and the package with the photographer I highly recommend as the pictures were top quality and gathered a lot of attention....Thanks guys Dani x

Danielle · 18 January 2022

★★★★★ 5/5

Google

Amazing service, very professional no paper work at all. The agent who made the deal happened for us (Tom Obodo) was fantastic, he went above and beyond to seal the deal for us. We are very satisfied customers. #reedsrains #westderby #tomobodo👍🤩🙏 …

Dave · 22 September 2024

★★★★★ 5/5

Google

From our first meeting with Caitlyn it was plain sailing through to completion. She was patient and understood my needs as a first time buyer. Very helpful in all aspects

David · 20 January 2025

★★★★★ 5/5

Google

Thanks to Tom for providing a letting valuation recently. Very polite and friendly service.

Sam · 18 January 2023

★★★★★ 5/5

Google

We are using the West derby branch to sell our home. I can not say how helpful, friendly and supportive the team have been. Special thanks goes to Cordelia who we can not say enough positive things about, she has been truly amazing nothing is too much trouble. Other special mentions must go to Tom and Thomas again wonderful people keeping us informed at all times and with such friendly and personal attitudes. If you are planning on selling your home then we can not rate the team at West derby highly enough. We would recommend them to anyone and this comes from 2 people who have worked in the customer service industry for many years so we know what is expected from customers but these guys have gone above and beyond at every step. Well done and thank you so much.

Kevin · 19 January 2019

★★★★★ 1/5

Google

I've made an appointment at 3pm and no one turn up and no calls. I called the office and they said there was some emergency to deal with but they can do anytime the next day, when I want to make it in the morning and guess what!? they only available after 1pm!? this company is a joke, don't bother.

Maggie · 18 January 2023

★★★★★ 5/5

Google

Before approaching Reeds Rains to sell my property I had been through virtually all the " name " Estate Agents on Merseyside - all proved to be miserable failures! However, my fortunes moved upwards and skywards when I met RR's Cordelia Harrison - a tenacious woman whose opening sentence to me was " I will sell your property for you. " And she did - removing the obstacles placed in her path by unhelpful solicitors and nervous buyers. She - and her admirable colleagues - provided me with a 22 carat, professional and value-for-money service. When I had questions which required an answer, they were there....when I needed advice, they were there...when I needed reassurance, they were there. From a seller's perspective that's all that is wanted. Do yourself a favour and go with Reeds Rains!

James · 19 January 2018

★★★★★ 5/5

Google

Great experience with Reed rains would highly recommend I would like to thank Tom for all the help throughoutPositiveResponsiveness, Quality, Professionalism, Value

Liam · 28 August 2021

★★★★★ 5/5

Google

Had a great experience at westderby , young man named Thomas was really helpfull and happy to answer and questions or queries, definitely recommend.

Mag · 19 January 2020

★★★★★ 1/5

Google

My experience with the agency have and remains the horrible one. Been living in a house without heat or hot water for two months now reported multiple times and still nothing done only a reminder of my lease agreement.

Masego · 29 February 2024

★★★★★ 5/5

Google

Just sold my mums house with the West Derby Branch of Reeds Rains …. From initially meeting Jack at the property & then dealing with Caitlin Justin & Darren I had no issues so can recommend them ….

Mark · 2 February 2024

★★★★★ 5/5

Google

Very friendly staff and always on top of their work. And always keep you updated. Helped me to get my mortgage without any issue.PositiveResponsiveness, Quality, Professionalism, Value

Nimesh · 28 August 2021

★★★★★ 5/5

Google

I'm 100% satisfied with the experience with Reeds Rains one of the best in UK. I strongly recommend it to my friends and family. And finally "Tom" my agent you are the best man, thank you so much for what you and Reeds Rains done for me.

Jijo · 18 January 2023