Trusted Agent profile · West Bromwich
★★★★★
358 reviews across 2 platforms
3 Astle Park, West Bromwich, B70 8NS
Connells's office in West Bromwich, at 3 Astle Park, is rated 4.4 out of 5 across 358 reviews on two platforms, including 357 Google reviews rated 4.4.
Every review we hold for the West Bromwich office, from every platform, shown as written. First names only.
5/5
GoogleI meet very nice person she help me find nice studio apartment and help me in documentation she is very sweet kind person its very good experience meet with Bethany thanks for everything .
Thank you for your kind review! We are so glad to hear that Bethany was able to make your experience finding a studio apartment a positive one. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBeth was Very good.helpfull Thanks
Hello Lachmi Devi, Thank you for your wonderful 5* review! We're delighted to hear that Beth was very good and helpful during your experience with us. Your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleI'm renting out my second property with Connells West Bromwich, and they offer the finest of the best. THE BEST CUSTOMER SERVICE IS HERE. Go to Connells if you ever, I mean, really, need a great property to buy or rent. Arif and Bethany are the finest individuals to contact if you're looking to rent a property.
Walter Onote many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBethany strachan, she is a very kind heart person. I love her compose and her way of approched.thank you very much
Thank you, Bethany, for your wonderful review! We are delighted to hear that you appreciate our approach and composition. It means a lot to us as a business to know that our customers are satisfied. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOur experience with Connells couldn’t be better! With the help of Veer, we were able to find the perfect home for me and my family! He helped and motivated us through the whole process, and he never let us down! If you ever visit their branch, make sure you go to him. Couldn’t be happier!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
4/5
GoogleThanks to Daniella Mills for all your help in securing the sale of now my previous property. Your professionalism and patience was appreciated.
5/5
GoogleVery good service and very fast, very reliable,Bethany Strachan is very friendly and very calm while helping out throughout the process..thank you so much it’s all worth it
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
5/5
GoogleWe brought our first family and used veer Singh for our mortgage application. We are so happy Veer was so helpful all the way even when there were some complications. A huge thank he is the best
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI have had an amazing experience with the letting manager Arif. He went over and beyond for both the tenants and I. I have never felt so at ease. He was proactively being in contact with me out of his working hours, he even found electricians and gas engineers for myself at such short notice. He calmed a very stressful situation with ease. I would 100% recommend Arif to friends and family.
5/5
GoogleI love the work of connells .. I got a rental house only because of Bethany.. Thank you for your cooperation
Thank you so much for your kind words! We are thrilled to have played a part in finding your perfect rental house. Our team at Connells is dedicated to providing excellent service and we are grateful for the opportunity to work with you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe recently bought a house from connells in west bromwich and it can be quite stressful and take a lot out of you but Courtney was awesome with everything from viewing/filling out the form/answering to emails or on the phone/helping and explaining to you every step of the way to buying a house definitely a 10 out of 10 from us such a friendly and approachable person thank you from us As for the legal side of buying your house Antoinette was there to sort out mortgage/solicitors/any policies you need/any issues she was there straight away to sort it for us what an absolute star she was for us thank you from us
5/5
GoogleIl keep my review short but honest. My previous thoughts on mortgage advisors are not very good; lengthy, laborious and with little result. However this was turned on its head when I was recommended to speak with Veer. Right from the start he treats you as an individual and not a number, he goes that extra mile to keep you updated and in the loop. He is so personable and pleasant to talk to and deal with. He does whats best for you as a customer, even cases as difficult as mine. I would highly recommend Veer if you are in the market, a true professional.
5/5
GoogleA huge thank you to Dean & Courteney for all the hard work and perseverance in what feels like a super long house sale journey - without you, 100% the chain would have collapsed and we are very grateful for all your efforts that got us there in the end. We are very aware of how much of your time and energy was consumed during this process, and we are incredibly grateful that you always made us feel like you were part of this journey with us. You held on with us and kept things moving daily, battled through the constant radio silence and lack of urgency shown from Baches Solicitors LLP, who at times I feel they would have been quite happy to let the chain collapse. I won’t make this review about how utterly awful the service received from Baches was as I don’t want it to cloud over the glowing review you guys deserve. I will formally pick up the solicitors review under the process it absolutely needs to be raised within so will keep this to one side for now. When we made the decision to put our house on the market it was a no brainier that we would use Connells to sell our home and I am so glad we did. Whilst it’s been a bumpy road we were on it together and you were as driven and passionate about the process as we were. Thank you so much for the level of customer service, professionalism and real grit that you demonstrated to keep the chain together and over the line - we can’t thank you enough! Mr & Mrs Bogle :-)
5/5
GoogleConnells is such an efficient estate agent and can be completed trusted to offer a great sales service. They were always true to their word and when it came to fees, it never changed throughout the process, making sure that everything was running smoothly. Courtney was the agent in charge of the sale of our property. She’s been our key contact and “go to" throughout the process. She’s polite and always very reassuring when faced with barriers, as a really easy person to talk with, which made challenging times feel easier to break through. Her communication skills were excellent and she was consistently responsive throughout. If we were ever to sell a home again in the future, or any family member required such a service then I would always recommend this company! We want to thank Courtney and her team for helping us to achieve our dream move. Thank you, Maria and Albert Holmes
5/5
GoogleThank you for all your support!
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleDaniella and team were fantastic and kept me informed right till the end with my new property.. thank you . Dawn x
Thank you for your thoughtful 5* review Dawn! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt was a nice experience with connells .I would gladly suggest everyone to lent the property from them.They are professional and provide services in an understanding manner. Especially Taylor and Arif was extremely happy to help me and answer my doubts regarding the letting criteria. I wish them all the best and thanks for fulfilling our dream to get a peaceful apartment in the UK.
5/5
GoogleI can 100% recomend Connells Estate Agent, West Brom. All staff are friendly and very helpful! Especially Daniel Joo. Daniel's genuine professionalism helped me find the perfect home for me and my family. He genuinely does has he says, and went above and beyond his job role into making me feel happy and confident! He always kept me up to date and always kept me in the know with any queries with my new home. keeping up with replies etc. He is brilliant all round and will 100% recommend him!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI would 100% recommend Connells West Bromwich, all staff were very helpful and friendly, especially Courteney Attwood who helped me and my partner in the process of buying our new house. She was only ever a call away and went above and beyond her job role, nothing was ever too much for her. She handled all things with professionalism and a smile on her face. She was always quick with her replies and if she couldn’t get an answer for us straight away she was always keeping us in the loop with any updates, she is very knowledgeable in her area of work and there is nothing this girl doesn’t know. Brilliant all round and would recommend her to anybody thinking of buying a house.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThey worked professionally, and treat their with respect
Thank you for your kind words! We strive to provide top-notch service and treat all of our clients with the utmost respect. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe estate agent who came to give us a valuation on our property was very friendly and explained everything to us in detail thanks Taylor silk
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
5/5
GoogleHi I am Amarjit also known as Bobby. I would like to thank Kelly Magee who is theLettings Manager who has done not a fantastic job, but a BRILLIANT job in finding the right tenant for my property. She understands exactly what the landlord requires and she focuses on the job in hand. Her professionalism is 2nd to none. I count her as being a true asset to the organisation Connells. Not forgetting her smart appearance and conduct. I would like say one thing that Connells are the best agents to deal with, Especially with staff like Kelly Magee. I will always use Connells from now on and in terms of the pricing they are also very good. Kelly Magee your the 'BEST' and you know that. All the best to Connells in having and recruiting the best staff Kindest Regards Bobby
5/5
GoogleMy experience with Connells West Bromwich was one of a kind and it was all thanks to the service provided to us by Courteney Attwood. She went above and beyond for me and my partner and I couldn't be more grateful for her service. Her quick responses and extensive knowledge really helped us especially as we were so new to this. I know the current pandemic has affected the way many businesses comply to their customer service but this didn't stop her at all. I would definitely recommend Connells West Bromwich to anybody looking to buy or rent and I will be leading them to Courteney. Thanks again!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHaving never sold an house before, this was something that I was not really looking forward to. However I cannot heap enough praise, on the team of Dean Woodhouse manager, Scott and Courtney from this branch. Operating under strange times, everything that Scott advised on his initial visit, ie costs, photography package, forwarding of documents, liaison with solicitors, viewing appointments was carried out faultlessly. Backed up by Courtney for viewings,and overall supervision by Dean Woodhouse. Having never been in this position before, they always were happy to answer any questions and assist in any way possible. This always being done in a professional and friendly manner. The sale was done in less than 8 days from going on the market. The photographic package, which I was originally reluctant to purchase at first, turned out to be beyond my wildest dreams and would certainly recommend. After completion the back up service was superb. What I was expecting to be a nightmare exercise on selling became a real smooth experience,that I wished I had never worried about in the first instance. If I am ever in the situation of selling a property again, the first call would be to Dean and his team. Faultless start to finish. Yet again thank you !! Dean guy
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