Trusted Agent profile · West Bromwich
★★★★★
357 reviews across 2 platforms
3 Astle Park, West Bromwich, B70 8NS
Connells's office in West Bromwich, at 3 Astle Park, is rated 4.4 out of 5 across 357 reviews on two platforms, including 356 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near West Bromwich.
Every review we hold for the West Bromwich office, from every platform, shown as written. First names only.
5/5
GoogleI highly recommend Connells. My experience was warm and very professional. Bethany is super friendly and attentive. Thanks for a calm experience and the smooth functional process. Ian.
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat place and easy process, Bethany was so helpful and welcoming, she made the whole process easy and walked us through everything
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleOur moving process made easy by CONNELLS. Excellent services, transparent and efficient. Special mention to Bethany, outstanding services.
Thank you for your fantastic review! We are thrilled to hear that our team, especially Bethany, made your moving process a breeze. We strive to provide transparent and efficient services for all our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI has a good time with time with miss Bethany strachan.geting an apartment in connells is the best thing that has happen to me.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleThis is an amazing lady throught the process. Very soft and she spoke to us in an understanding way. Her name is Bethany Strachan. She has great experience in her job. I wish her best in her future work activities. She has invested a lot in us before we even leave in the new home. May the Lord bless her. She deserves promotion in her work. Thank you.
Hello Piniel, Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Bethany Strachan. Your kind words and blessings mean a lot to us, and we'll be sure to pass them along to Bethany. Best wishes, Lucy, Customer Relations Team
4/5
GoogleGreat and responsive team, always ready to to help solving problems (and problems always come up). I can definitelly recommend using Connells.
Thank you for your fantastic review! We take pride in being a responsive and problem-solving team to provide the best service for our customers. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI had an amazing experience with the company, thanks to Bethany. I will definitely be recommending this place to everyone!
Many thanks Jaxon for your brilliant recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have received a 5 star service from Connels. Thank you Bethany Strachan!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleVeer Singh from Connell West Bromwich is good person and very polite and he is very helpful and we passed our mortgage from his. He is very trust worthy. Thank you very much veer Singh. I recommend veer Singh and Connell to everyone for getting house or for mortgage
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service. Everything went as planned. Thank you for viewing the rental flat and providing excellent services. I want to express my gratitude to the agent, who has been nothing short of brilliant in making this rental process smoother than I could have hoped for. Thank you Bethany!
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am very impressed with the advice and service I have received from Connells West Bromwich and in particular Bethany Strachan. She has been very willing to source an appropriate apartment for me and I can’t thank her enough
Hi Mark, Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
5/5
GoogleIt was really a good experience I really wanna thank Veer for being there with us through thick and thin just to make sure we get our house..definitely come back again if i wanna get a new one🤞🙌 …
Christiana Atuchukwu thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKennedy and Taylor both provided an excellent service. Friendly, helpful and knowledgeable. We honestly couldn't have wished for anything better from Connells. Thank you all! Dave and Eules Allport
Thank you so much for your kind words, Dave and Eules! We are delighted to hear that Kennedy and Taylor provided you with excellent service and met your expectations. Our team at Connells strives to provide friendly, helpful, and knowledgeable assistance to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI was very stressful to find a rental property.Connells estate agent in west bromwich helped me to find a house.They are professional ,helpful,kind and always thinking about their customers .Always they are willing to provide advice and support I would like to thank Arif and Taylor as they are helping me to get a rental property..I am happy to recommend Arif and Taylor to everyone who want a rental property .Once again thanks to connells and would definitely recommend connells to my friends and family .thank you
5/5
GoogleI was struggling to find a house for a reasonable price, so my friend recommended to phone Connells at West Bromwich. I spoke with Tiylor. I told her that I am struggling to find a house for a reasonable price. Other issue I was experiencing was that people don't want to rent house to the people with kids. Tiylor phoned me back in few days , and told me that she found a house which ticks all the boxes for me. Next day I looked at the house. I was so happy that finally we got home. Thank Tiylor for all she did for me and my family.
1/5
GoogleI spoke to Daniella Mills in sales department of Connells West Bromwich to book in a simple viewing. She said she passed on the message for someone else to get back to me regarding the viewing. 2 days later I hear no response. I call back again for the third time, i went into the office for an update and I get no answer. I have experienced the poorest customer service and no apology for not getting back to me to let me know if it can or can’t be done. Daniella was being very patronising throughout our conversation telling me I was going in circles when she asked me to repeat what I said twice. I am disgusted that there isn’t a level of professionalism provided for customers who are not being provided with a service to view a property. There is no care or understanding and a very poorly operated business.
1/5
GoogleI would like to give this company a 0. The sign up of my property for full management by Tracey was appalling. In the first two rent payments there was over £500 missing! The repair service is run by amateurs and a general builder was sent to repair my central heating boiler 13 times making it worst with each visit. Not once did they refer to the central heating maintenance company's contact details that I gave Tracey. Throughout the tenancy there was problems with payments and poor management decisions and out right lies by Connells staff. In the end I was given back one set of keys while the agency and the tenants held back a set of keys each. I made numerous requests for the check out report and in the end it was a total fabrication. The fully furnished house with appliance was completely empty. The tenant stole or threw away furnishings without consent. She claimed the agent collected my items included plumbed washing machine (non of which were more than 3 years old). The tenants removed a thermostat (possibly to show their anger for the poor management of the central heating). There wasn't a pin in the property. The agency provided an email chain that appeared to be fake showing I'd given permission to remove the items, which invalidated my claim for the loss of furnishing and appliances. The agency had no idea when the tenants left, they just knew when the keys were found through the letterbox. It's very difficult to find good lettings agency in the Midlands but this is the worst I every came across. Even the managers investigating disputes were useless. As for Tracey and her sidekick Amanda, they left the company. When I called Tracey to ask about the missing furnishings, she was unwell and screamed I never gave the tenants permission to take your things. A really really bad experience!
5/5
GoogleVeer Singh was extremely helpful throughout the process of purchasing our home. He was quick to help resolve any issues and kept checking in too to ensure the process was smooth as well. We really appreciate his help and can't recommend enough!
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
5/5
GoogleGreat experience with Connells, Bethany and Arif communicated well with me and set me up with my new place with ease, answering any questions and queries I had.
Thank you for your kind words, we are thrilled to hear about your great experience with our team at Connells. It's our goal to provide excellent service by staying in constant communication and making the process smooth for you. We appreciate your business and are always here to answer any questions you may have. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleLetting manager at connels,Arif has been Extremely helpful from start to finish,helped with everything from end of tenancy cleanig,arranging quotes for redecoration basically, arif handle everything for me. Highly recommend connell. very much appreciate your kind assistance arif. Thank you so much .
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleGood communication throughout the process. Very professional people. The journey was fantastic.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleExtremely disappointed with the the service at Connells West Bromwich, constantly having to chase up, not helpful at all and when I would call the agents seemed very flat and uninterested. The property I was interested in had some quite complex issues, I had to find everything out myself with absolutely no help, then when I would ask to speak to a manager he was on holiday ... Just a mess. I will never use connells West Bromwich again.
Hello Chelly, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI had an excellent experience with Connells from start to finish for letting house. The team was professional, responsive, and extremely helpful throughout the entire process.
Thank you for your kind words! We are delighted to hear that you had an excellent experience with our team. Our goal is to provide professional and responsive service, and we are glad to know we accomplished that with you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI meet very nice person she help me find nice studio apartment and help me in documentation she is very sweet kind person its very good experience meet with Bethany thanks for everything .
Thank you for your kind review! We are so glad to hear that Bethany was able to make your experience finding a studio apartment a positive one. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near West Bromwich.
