Trusted Agent profile · West Bromwich

Connells West Bromwich reviews

4.4

★★★★★ Great

357 reviews across 2 platforms

3 Astle Park, West Bromwich, B70 8NS

Connells's office in West Bromwich, at 3 Astle Park, is rated 4.4 out of 5 across 357 reviews on two platforms, including 356 Google reviews rated 4.4.

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4.4 / 5

356

Reviews on Google

This office

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1.0 / 5

1

Reviews on Facebook

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the West Bromwich office, from every platform, shown as written. First names only.

5/5

Google

We have been working with Veer Singh (mortgage advisor) for a couple of years now. He has helped me and family with 4 mortgages now and each time he has been the most helpful and efficient professional we worked with. Despite the stress of buying and moving home and the endless solicitors emails, Veer was consistently there, replied to every email or answered every call on same day or the next. He made everything stress free and easy. Even when we faced a complex purchase which pushed all the usual norms for buying a home, Veer checked in with us, made sure everything was on track from his side and took an interest in how everything was impacting us. I cannot have hoped for a better person to have trusted with such an important stage of our lives. I would most definitely recommend working with Veer and if I were ever purchasing another property, Veer would be the person I go to. Thank tpu for all of your help!

Taran · 12 October 2026

Agent replied · 12 October 2026

Thank you for your wonderful review! We're thrilled to hear that Veer has made your mortgage journey so smooth and stress-free. His dedication to his clients is truly commendable. We appreciate your trust and recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We had a fantastic experience with our mortgage advisor (Veer Singh). He helped us buy our home and made the whole process much easier than we expected. He was professional, friendly, and always available to answer our questions. His advice was clear and honest, and he kept us informed at every step . Thanks 🙏🏼to his hard work and support, we were able to buy our home with confidence. We highly recommend him to anyone looking for a reliable and knowledgeable mortgage advisor. Once again thank you so much Paji .🙏🏼

KomalSandhu · 12 August 2026

Agent replied · 12 October 2026

Thank you for your wonderful review! We are so happy to hear about your fantastic experience with our mortgage advisor Veer Singh. Our team works hard to provide exceptional service and it's great to know that he was able to make the home buying process easier for you. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had an excellent experience working with Veer Singh for my mortgage advice. From the very beginning, Veer was professional, knowledgeable, and incredibly patient in explaining all my options in clear, simple terms. He took the time to understand my circumstances and worked hard to find the best possible mortgage deal for me. Throughout the entire process, Veer kept me informed, responded quickly to any questions, and made what can often be a stressful experience feel smooth and straightforward. His expertise and attention to detail gave me real confidence in my decisions. I would highly recommend Veer Singh to anyone looking for honest, reliable, and expert mortgage advice. His support made a huge difference, and I wouldn’t hesitate to work with him again in the future.

Walid · 19 December 2025

Agent replied · 26 December 2025

Thank you for your kind words and positive feedback! We are thrilled to hear that Veer provided excellent service during your mortgage process. Our team takes pride in providing professional, knowledgeable, and patient guidance to our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

One of the best Estate agent in the area, they take of everything from getting you the mortgage and solicitor and they will follow up with the case until the completion. Special thanks to Kennedy, she is brilliant and one of the best team player at Connells, she has done most of the work in my case ⭐️⭐️⭐️⭐️⭐️ I highly recommend Connels to anyone who is looking to buy house in the area

Tirath · 16 February 2026

Agent replied · 16 April 2026

We are thrilled to hear your positive experience with our team, specifically Kennedy. We take pride in providing exceptional service and ensuring a smooth home buying journey for our clients. Thank you for recommending us to others in the area. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Thanks to Veer Singh, the mortgage advisor for Connell. We have been searching for the longest and finally we did it, he was quick and helpful whenever we had any issues or needed extra support, he was available. The commitment was there and he explained all the steps and details professionally. His service was excellent. Thank you

Imren · 12 June 2026

Agent replied · 12 October 2026

We are thrilled to hear about your positive experience with Veer Singh and our team at Connell! Helping clients secure their dream home is our top priority and we are glad we could provide quick, helpful, and professional service. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Daniella was amazing, she was friendly, approachable at all times and very attentive. Considering Connells were the agent for my purchase, they went above and beyond for me and went out of their way to keep me fully updated and in the loop on all matters. Daniella and Connells supported my entire journey and me and my family are so grateful and appreciative. We’re not going anywhere for now but if we were to sell again in the future, Connells would be the agent we would definitely use! Thank you so much. You have helped make our Christmas a very special one.

Jasmine · 5 December 2025

Agent replied · 26 December 2025

Thank you so much for your kind words, we are thrilled to hear about your positive experience with Daniella and Connells. We are dedicated to providing excellent service to our clients and are grateful for the opportunity to help make your Christmas special. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I was new to the area when I began my property search, my overall experience was great. Veer was very helpful & spoke through all difficulties queries had, He was very understanding, patient . If there was anything went wrong. He was always happy to clarify. I have now successfully moved into my property and I am happy with the process. Thank you Veer and Entire members of connells agency who help my property buying proceess , It was worth the wait. I would recommend connells to anyone looking to let or buying a new property. Truly wonderful customer care & services, quality informed agents Thank you all. Specially thank you Veer Singh.

Prabhat · 26 November 2025

Agent replied · 26 December 2025

Thank you so much for taking the time to share your amazing experience with Veer and our team at Connells. We are thrilled to have been able to assist you in finding your new property and are grateful for your recommendation. We pride ourselves on providing top-notch customer care and we are happy to hear that was reflected in your buying process. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

It has been a great experience, I have for the first time in a very long time that was dealing with genuine people that really wanted me to get a place to live. Bethany has been a breathe of fresh air, that reassuring voice on the phone. We have now signed for everything and moving in soon. We are very happy with the service.

Didier · 16 March 2026

Agent replied · 16 April 2026

Thank you for your kind words and for choosing our company for your housing needs! It brings us joy to know that you had a positive experience with our team and we are excited to have you as our new tenant. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Just wanted to say a big thank you to Veer Singh mortgage advisor who helped us buy our 1st home. He was always helpful and explained the process and went above and beyond. Thank you Paji, excellent service

Rajinder · 12 August 2026

Agent replied · 12 October 2026

Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.

1/5

Google

Put my mom’s property on the market with Connells.. BIG MISTAKE!! No communication whatsoever so ever we had to find everything from other estate agents. Was told be Connells to move my mom out of her home to stop sale falling through only then to find out that the person at the bottom of the chain their mortgage offer had ended. Was fobbed off by Connells every time I spoke to them. They wouldn’t answer the phone so I had to go in to the branch. If it wasn’t for the estate agents dealing with the purchase of my mom’s new property we wouldn’t have known what was going on. Shameful behaviour. AVOID AT ALL COST!!

Lisa · 12 September 2026

Agent replied · 12 October 2026

We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Chanelle, Customer Feedback and Support Team.

5/5

Google

Bethany has been absolutely fantastic throughout the entire letting process. From the first viewing to handing over the keys, she was professional, friendly, and incredibly helpful. She kept me informed every step of the way, answered all my questions promptly, and made what can often be a stressful process feel seamless and straightforward. I’m really grateful for her support and would highly recommend Bethany and the team at Connells to anyone looking to rent. A pleasure to work with!

Oluwatosin · 7 August 2025

Agent replied · 16 April 2026

Thank you so much for your kind words! We're thrilled to hear that Bethany provided such exceptional service during your letting process. We strive to make the process as stress-free as possible for our clients and we're glad we achieved that for you. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I just wanted to express my sincere thanks to Mr.Veer Singh for all your help in finding and securing our new home. Your professionalism, patience, and guidance made the process so much smoother than we ever expected. We truly appreciated your constant communication, knowledge of the market, and your honest advice along the way. You went above and beyond, and we couldn't have done it without you. Thank you again for everything. We’re excited to start this new chapter, and we’ll always remember how instrumental you were in making it happen.

Prativa · 16 July 2025

Agent replied · 16 April 2026

Thank you for putting your trust in us, ! We are overjoyed to hear that Mr. Veer Singh was able to provide you with exceptional service and guidance throughout the home-buying process. Congratulations on your new home, and we wish you all the best in this new chapter! Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

I highly recommend Connells . My experience was warm and very professional. Veer Singh has been so amazing. we are first time buyers and Veer Singh made the process for us so easy, he went above and beyond for us, made sure we was well educated on the houses system, how to pay bills, how to budget, what to expect what to look out for, how to go about managing our finances and guided us down the steps of being a homeowner. he worked tirelessly, to find us the best and cheapest mortgage deals. I highly recommend Veer Singh. You really made getting out first house a wonderful experience. Thanks you so much Bhaji🙏

Sandip · 16 July 2025

Agent replied · 16 April 2026

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

We had a great experience with Connells while buying our property. The team were very helpful, professional and supportive throughout the process. They kept us informed, answered our questions and made the whole process much easier and less stressful. We really appreciate all their help and guidance in getting us through the purchase. Thank you to the whole Connells team for your excellent service. We would definitely recommend them to anyone looking to buy a property.

Sarwinder · 12 September 2026

Agent replied · 12 October 2026

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Connells West Bromwich were tip top during the purchase of my property. Daniella was so friendly and helpful throughout the whole process. She was reassuring and knowledgeable. Every time I enquired about something I soon had a reply. Daniella explained and helped me to understand a lot of the lengthy paperwork. I would definitely recommend Connells estate agents and wouldn’t hesitate to use them again.

Julie · 26 November 2025

Agent replied · 26 December 2025

Wow, thank you for your kind words! We strive to provide excellent service and it's great to hear that Daniella exceeded your expectations. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Thnku u so much Connell for my favour. Mr Veer Singh is so much amazing and helping person that have do my all process in every step they have do favour because I am buyer first house I have no knowledge what can do but that person have in every minute help me. Thnku u soo much sir your all Connell staff nice behave when i come your office. God bless u all one

Kanwaljeet · 23 August 2025

Agent replied · 30 August 2025

Hello Kanwaljeet Kaur, Thank you so much for your wonderful 5* review! We're thrilled to hear that Mr. Veer Singh and our team were able to assist you every step of the way in purchasing your first home. Your kind words mean a lot to us, and we wish you all the best in your new home. Best wishes, Lucy, Customer Relations Team

5/5

Google

We recently got our property and it wouldn’t be this easy without them.Veer and Daniella was dealing our case very professionally , these people was always there when we need them .Thank you so much for helping us and I want to say you guys have very high level of “patience” . Recommended Connells West Bromwich for professional and quick service.

Sumitra · 28 November 2025

Agent replied · 26 December 2025

Wow, thank you for your amazing review! We are thrilled to hear that Veer and Daniella provided you with professional and quick service while also maintaining a high level of patience. We are grateful for the opportunity to assist you and grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I want to thank Bethany for her exceptional customer service. She has been professional, patient, and very supportive throughout the process. Every question we had was answered clearly and promptly, and she went the extra mile to make sure we understood everything. Moving home can be stressful, but her kindness and efficiency made the experience so much easier. I’m really grateful for her help and would highly recommend her.

Kingsley · 30 August 2025

Agent replied · 16 April 2026

We are thrilled to hear about your positive experience with Bethany! Providing exceptional customer service is our top priority, and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Excellent service and support from Veer ,Danielle and colleagues. I recently worked with Veer from Connells in WestBromwich and l couldn’t be happier with the experience from the very beginning. Veer demonstrated professionalism and commitment to helping me secure the best mortgage for my needs. Thanks to his hard work l was able to purchase my dream home and the process felt seamless. I highly recommend Veer to anyone looking for a reliable, knowledgeable and personable mortgage broker 😊😊

Pippa · 16 April 2025

Agent replied · 11 December 2024

Thank you for your glowing 5* review and recommendation Pippa. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

5/5

Google

This was by far the quickest and easiest moving process we’ve ever experienced, thanks to Bethany. We are renting and this home is absolutely fabulous and amazingly priced. So good I moved from London to West Bromwich. My kids absolutely love the home and it is already feeling like home (moved a week ago). Thank you to Beth and thank you Connell’s for the best possible experience.

Laney · 31 July 2025

Agent replied · 30 August 2025

Thank you for trusting us with your move! We're thrilled to hear that Bethany provided you with such a positive experience and that our rental home is feeling like home to you and your family. We strive for excellence in all aspects of our business, and we're so glad we could make your move from London to West Bromwich a smooth and enjoyable process. We appreciate your kind words and thank you for choosing Connell's! Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Excellent service from Connells! Bethany was incredibly helpful and helped us find and secure a rental property within just 2, 3 days. The whole process was smooth and stress-free. Highly recommended!

Z · 12 June 2026

Agent replied · 12 October 2026

Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

4/5

Google

Taylor and Luke were absolutely fantastic in dealing with the sale of my property. They were supportive and chased the case up on a regular basis to get it done ASAP. The only downmark is due to the fact that during the early stages of the process I was promised phone calls back and I never got them back so communication could be better at times however for the most part they were helpful

NickWba20 · 16 April 2025

Agent replied · 24 August 2024

Hello Nick, Thank you for your kind words about Taylor and Luke. We appreciate your feedback on communication and will work on improving it. Best regards, Lucy, Customer Relations.

5/5

Google

Arif & Bethany at West Bromwich have dealt with letting my property and from initial contact to tenant moving in they have been amazing and the communication was second to non. Id like to add that I have used Connells West Bromwich again for another rental property and as expected excellent service from Bethany & Arif x I would like to add Bethany again found a tenant within 24 hours which I find amazing ! Both are an asset to the company x Thanks both x

Kerry · 16 March 2026

Agent replied · 26 December 2025

Thank you for the kind words! We are thrilled to hear that you had a great experience with Arif & Bethany at West Bromwich. We strive to provide excellent communication and service to all our clients. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

May the Lord bless Bethany and Arif. They are the best lettings team I have ever come across. Oh my lord please praise bethany with a mighty payrise. I have a wonderful property thanks to them. Bethany is so nice and helpful respectful and did I mention helpful..!

Emmanuel · 16 October 2025

Agent replied · 16 April 2026

Thank you so much for your kind words! We are thrilled to hear that Bethany and Arif provided such exceptional service and helped you find a wonderful property. We are proud to have them on our team and truly appreciate your recognition of their hard work. Best wishes, Lucy, Customer Feedback and Support Team.

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