Frank Innes West Bridgford reviews

★★★★★ 5/5

Google

Glen has been fab helping us get into the house we wanted - after it had gone off the market (and come back on!) he was quick to remember our interest and got in touch straight away. First time I’ve moved into a property by myself and honestly the process has been so stress free and simple and we both couldn’t ask for anything more. Would recommend to anyone and would, of course, use again! Thank you all!!

Amy · 28 October 2023

★★★★★ 5/5

Google

My experience with Frank Innes, West Bridgford was excellent. Especially, Tony who I cannot thank enough, he was absolutely fantastic throughout the process, and I couldn't have asked for a better experience. From day one, he and the team was incredibly responsive and always available to address any questions or concerns I had. The service made me feel so supported and valued as a first-time buyer. I highly recommend Tony & the team at Frank Innes, West Bridgford for anyone looking to buy their first home, truly is the best!

Alice · 25 August 2023

★★★★★ 5/5

Google

We had a fantastic experience with Frank Innes, thank you to Harvey! Very personable and made us feel at ease during such a wide range of mixed emotions!

Robyn · 26 September 2025

★★★★★ 5/5

Google

Couldn't have asked for more - Morgan and the team were incredibly helpful throughout our whole house sale process. There were a few snags that came up along the way and Morgan was always on top of it and left us feeling very reassured that it would get resolved. We almost didn't go with Frank Innes to sell our house as we found another estate agents that would take a lower % but speaking with Morgan initially made it an easy decision to go with them, and I'm very pleased we did. Definitely recommend.

Jessica · 10 May 2023

★★★★★ 5/5

Google

I had a really good experience renting a flat through Frank Innes. Communication was friendly and clear and I could always get through to someone quickly when I needed to.

Isabel · 15 September 2026

★★★★★ 5/5

Google

We purchased a property recently through Frank Innes West Bridgford and could not recommend them highly enough. Joe was always quick to respond and highly professional throughout, and really helped to get things over the line. Even after the sale completed and we moved in, Joe was really helpful responding to queries and questions we had. Many thanks. Tom

T · 25 July 2024

★★★★★ 5/5

Google

Rented a property via Frank Innes West Bridgford recently. Whole process was very smooth. Kieran was very prompt and attentive.

James · 26 October 2025

★★★★★ 5/5

Google

We used the mortgage advice service at Frank Innes - Countrywide. We can highly recommend our advisor Andy Hall. As first time buyers, we came to Andy with little knowledge or confidence in the house buying process - Andy was amazing. From start to finish he was our constant point of contact. His knowledge and expertise is second to none. Andy guided us throughout the entire process, a service we found invaluable when we needed answers and clarity from the solicitors. He was always available for advice, guidance and to help push things along. If you're thinking about using a mortgage advisor, you won't find better. Best decision we could have made.

Caroline · 2 December 2022

★★★★★ 5/5

Google

Rented a property with this branch, and my wife and myself are so happy from meeting Kieran at the property to signing the tenancy agreement has been a pleasure. He answered the questions we had and made time to meet at the property to measure. Happy to recommend this branch.

James · 21 March 2026

★★★★★ 5/5

Google

We recently bought our new house & sold our old house through Frank Innes in West Bridgford. Kim Jones was our main contact for the purchase of our new house. She was very professional throughout the process, answered a multitude of enquiries and explained every step of the process ensuring that we did what we needed to do, in a timely fashion. I dont plan on moving again anytime soon, but when I do, I will be back to Kim Jones at Frank Innes to start the process over again. Thank you Kim & all of the team.PositiveResponsiveness, Professionalism

Mia · 25 August 2022

★★★★★ 5/5

Google

Even though my sale or purchase wasn’t through Frank Innes, Kym Jones was looking after her client on my purchase. Due to other estate agents who will remain nameless not providing any support and poor communication, Kym took over and led the whole chain from the front. Her experience and knowledge shone through immediately and got the process back on track. Fantastic service from Kym and her team and I’m very grateful for everything they did for me. Without the team going the extra mile we would probably still be waiting for the whole process to complete. Will 100% recommend for anyone wanting to sell or buy their next property. I personally will be on my next house venture. Thankyou Kym Jones and her team!! Wish you all the best for the future. Dave.PositiveResponsiveness, Quality, Professionalism, Value

David · 25 August 2022

★★★★★ 5/5

Google

I want to thank Frank Innes for such an amazing first experience at viewing a flat. Me and my partner were anxious but Hayley gave us such a warm wholesome welcome to the flat we viewed which really calmed our nerves. We fell in love with the flat and Hayley was so amazing as she took into consideration how inexperienced we were and really supported us. Thank you to Hayley and her team for the amazing communication! Highly recommendPositiveResponsiveness, Professionalism

Jake · 25 August 2022

★★★★★ 1/5

Google

Do not be fooled by previous 5* reviews!! The rental team are USELESS. My husband is a first time investor so we took choosing our letting agent quite seriously. We were really impressed with the consistent 5* reviews Miss Jessi Pabla was in so we called our for a valuation. Miss Pabla did not disappoint and made the whole process as seamless and as exciting as possible. She managed to get tenants within 24 hours! We had a few agents out but we were really impressed by her service we chose Frank Innes West Bridgford. The service over the past 6 months have been absolutely disgusting. The manager, Ms Holly Nock is so patronising and viscous it is actually laughable. Emails are never responded to and once I called fully seeing the office to be told she was on the phone and she wasn’t! She just cannot even speak to her clients who are paying her wages!!!! I called up demanding to speak to Miss Pabla to explain the service is unacceptable to be told that she has left! Which made sense! Our tenant has told us she is looking to leave soon and we will be taking the property off Frank Innes as soon as possible! Everytime you ring you get someone different and you never speak to the person again!!always told someone has left! DO NOT USE

Jennifer · 6 July 2022

★★★★★ 5/5

Google

Cant recommend enough. I had several agents visit and Morgan Lees-Collier was by far the best. Fantastic knowledge of the area, very thorough when viewing the property and gave great insight into how Frank Innes would best approach selling to the particular demographic the property catered for. From the day the property was listed the support from Morgan and Kim Jones has been outstanding. I have always received advance notification of all viewings and detailed feedback following the visit (property was empty and viewings managed by Frank Innes). Great support by Kim as well helping me to arrange clearance and providing the keys for the firm so I didn't have to travel. Even when my property lawyers went quiet, Kim and Morgan were phenomenal at keeping me up to date. I have another property to sell and look forward to using their services again in the new year.

Alex · 31 May 2022

★★★★★ 5/5

Google

What a professional team they are at West Bridgford. Selling a house during covid would have been so stressful if we hadn’t used Frank Innes, West Bridgford. The valuation, the photos and 360 rooms and the way they coped so professionally during a terrible time. The situation did not change how business ran and covid was never used as an excuse. Business as usual but harder for the team. I sold my house to move overseas and I was looked after so well all through the process. (Even after I moved I received an email from Sharon to see how I was getting on). I highly recommend West Bridgford, Frank Innes. I had quotes from all other estate agents and the valuation were similar. FI went that little further with their valuation process and I felt they were so trustworthy and professional. I also went on recommendations from friends too as they said they just went above and beyond. They were right.. outstanding service!!! Thank you team, Tony and especially Sharon who is amazing!!

Nichola · 31 May 2022

★★★★★ 5/5

Google

Glen and the team at Frank Innes were very helpful in providing regular assistance throughout our move to a new flat. In particular, they offered great support in assisting with alternatives during the referencing stage of application as our previous landlord was not answering their team. We moved in as scheduled with relevant boiler and electrical maintenance completed ahead of move in to ensure a smooth start.

Ethan · 22 August 2023

★★★★★ 5/5

Google

A big thank you to Kieran Shaw and his dedicated team for their outstanding support throughout the process.

Pratheesh · 26 September 2025

★★★★★ 5/5

Google

We have used the Mortgage advice service, and specifically Andy, for years. Through each remortgage he has saved us money by getting us the best deal out there for us. This time round we have borrowed more to get some work on the house done and thanks to Andy's advise we know we can afford it and are in a great position for the next 5 years. We will definitely be using Andy for future remortgages!

Emily · 2 November 2022

★★★★★ 5/5

Google

Through our experience of purchasing a property, we found the Frank Innes team to be helpful from start to finish. We decided to use their recommended mortgage advisor Andrew Hall. We found him to be approachable, personable and responsive and he went the extra mile chasing various things up when they became a little complicated above us in the chain. Recommended and much appreciated

Matthew · 13 October 2025

★★★★★ 5/5

Google

I was able to secure my first property purchase with Morgan from Frank Innes. After originally looking back in September/October of 2020. Being new to the area Morgan was able to give me very useful information to secure the right property for me. After looking at a few possible options. I was able to pick up the keys to the original property I looked at, at the end of June 2021. Morgan was very helpful & patient throughout.

Rhys · 6 July 2022

★★★★★ 5/5

Google

Used Frank innes for purchasing our first house in West bridgford Nottingham. Jade is very helpful and responsive in all aspects, from house viewing to post-purchase. As it’s our first time purchase we were quite anxious and kept calling in for update. Jade was very helpful to explain everything and keep us informed of every steps in process. She acted as a very good and responsible agent between us and Seller. Will definitely recommend its service!

Kristy · 3 September 2022

★★★★★ 1/5

Google

Don't rent a house from frank innes. Get passed around like a volley ball from people. Property management people coming and leaving and playing the cards 'im knew' 'the person your speaking to is at a meeting' got hung up on by the letting agency demanding answers. These letting agencues cooperate with horrible landlords that take months to repair items. Our wasshing machine was fixed after a month and my dryer is still broken and they dont take action and they only do there job when you remind them. Absolutely disgusting service and when you call you get pur on to people who dont deal with your property and then they try to stall. Connor from property management is an absolute pain to get hold off. Have complained about him although i bet hes probably laughing at this. All parties cooperating with the landlord and branches shouldd be shut down. Even with these issues at hand the letting agency just brags and states that you are stuck in a contract. I will be looking to take this furthur maybe with a lawyer or to court. They even state that you cant have your landlords details although its a legel right to know who your landlord. They are such a lazy company. Do not rent property from them. They state and mislead information claiming repairs are very quick. I was informed repairs will be done the next day however i never nee the landlord can get his own contractors on sight. This is very frustraiting and they just shut you down for this. Avoud frank innes property like the plague

Twongzzz · 26 March 2025

★★★★★ 5/5

Google

Jessi Pabla has been really helpful in sorting out a place to rent during Covid-19. Always friendly and helpful, as well as happy to answer our questions. Update March 2021 - This changed when we moved into the property. There were minor problems for months (no fan working in the bathroom, heating monitor broken, no light in the fridge). It took 4 months for someone to come round to price this up. After 5 months we moved out and the problems were never fixed. Very helpful moving someone in but then charged ridiculous amounts for minimal wear and tear when they leave.PositiveResponsiveness, Professionalism

Natasha · 25 August 2021

★★★★★ 5/5

Google

I'd like to say that Jessi has been wonderful to deal with. We are currently set to move into our dream home and she has made the whole process seamless and stress free. We all know how difficult it is when moving but Jessi has given me regular updates and has been happy to answer any questions that I have. She is brilliant at what she does and I can genuinely say she has been a shining example of what Frank Innes is about!PositiveResponsiveness, Quality, Professionalism, Value

Kierron · 25 August 2021