Frank Innes West Bridgford reviews

★★★★★ 5/5

Google

I have worked with several estate agencies in the West Bridgford area, but none of them come close to the level of service I received from Frank Innes (West Bridgford branch). I’ve gone through multiple property transactions over the years, including buying a home for myself and purchasing an investment property as a landlord, so I have experience dealing with different agencies and different types of processes. Some agencies in the area made things far more stressful than they needed to be. Communication was often slow, calls were not returned, and responsibilities were passed around between different people. Simple steps became complicated, and when you’re already under pressure from buying or selling, that kind of experience can affect your peace of mind. Frank Innes was completely different. With Frank Innes West Bridgford, everything was smooth, clear, and well organised. Whenever I contacted the office, there was no confusion or back-and-forth. They took responsibility, handled issues directly, and kept me informed at every stage. It was a huge relief compared to what I had experienced elsewhere. When you are buying, you cannot choose which agency you deal with because it depends on the seller, and I have certainly had some challenging experiences because of that. But when you are selling, you can choose, and I genuinely recommend choosing Frank Innes. To anyone reading this: trust my experience. I have worked with different agencies through several property transactions, both as a homeowner and a landlord, and if I sell again, I would choose Frank Innes without hesitation. They truly deserve a full 10 out of 10, no deductions.

N · 16 December 2025

★★★★★ 5/5

Google

I was a first time buyer so pretty nervous about the whole process. Andrew Hall was my broker and he was excellent. Patient with all my questions and made sure I understood everything. Would happily recommend.

Nick · 26 September 2025

★★★★★ 5/5

Google

Andrew Hall was our mortgage broker for the purchase of our house and he was absolutely fantastic. The most impressive part of working with Andrew was that he constantly made you feel like you were his only client, not to mention how supportive he was throughout the entire process. Couldn't recommend him enough (and I have done already to other friends). Thanks Andrew!

Phil · 9 October 2024

★★★★★ 5/5

Google

We recently purchased our property through Frank Innes West Bridgford. We found Harvey very good to work with - he was friendly, engaging and responsive. Harvey was particularly helpful when we needed to arrange various tradespeople to check the electrics and boiler/central heating. We would be very happy to work with Frank Innes again and recommend them to others.

Cameron · 19 November 2024

★★★★★ 5/5

Google

Sharon, Morgan and the rest of the team were incredibly helpful throughout our whole house sale process. There were a few ups and downs up along the way but Frank Innes ensured we were able to sell our place and buy the right house for our family. Other estate agents offered lower commision % and promised higher selling prices, but the team are open and honest throughout the whole process and will actually make your move happen.... highly recommend.

Raj · 28 October 2023

★★★★★ 5/5

Google

From start to finish Tony Cotterill at Frank Innes West Bridgford and his team were truly professional, helpful and highly efficient. Offering prudent advice and were most reassuring. …

Gourmet · 22 October 2025

★★★★★ 5/5

Google

Glen has been fab helping us get into the house we wanted - after it had gone off the market (and come back on!) he was quick to remember our interest and got in touch straight away. First time I’ve moved into a property by myself and honestly the process has been so stress free and simple and we both couldn’t ask for anything more. Would recommend to anyone and would, of course, use again! Thank you all!!

Amy · 28 October 2023

★★★★★ 5/5

Google

My experience with Frank Innes, West Bridgford was excellent. Especially, Tony who I cannot thank enough, he was absolutely fantastic throughout the process, and I couldn't have asked for a better experience. From day one, he and the team was incredibly responsive and always available to address any questions or concerns I had. The service made me feel so supported and valued as a first-time buyer. I highly recommend Tony & the team at Frank Innes, West Bridgford for anyone looking to buy their first home, truly is the best!

Alice · 25 August 2023

★★★★★ 5/5

Google

We had a fantastic experience with Frank Innes, thank you to Harvey! Very personable and made us feel at ease during such a wide range of mixed emotions!

Robyn · 26 September 2025

★★★★★ 5/5

Google

Couldn't have asked for more - Morgan and the team were incredibly helpful throughout our whole house sale process. There were a few snags that came up along the way and Morgan was always on top of it and left us feeling very reassured that it would get resolved. We almost didn't go with Frank Innes to sell our house as we found another estate agents that would take a lower % but speaking with Morgan initially made it an easy decision to go with them, and I'm very pleased we did. Definitely recommend.

Jessica · 10 May 2023

★★★★★ 5/5

Google

We purchased a property recently through Frank Innes West Bridgford and could not recommend them highly enough. Joe was always quick to respond and highly professional throughout, and really helped to get things over the line. Even after the sale completed and we moved in, Joe was really helpful responding to queries and questions we had. Many thanks. Tom

T · 25 July 2024

★★★★★ 5/5

Google

Rented a property via Frank Innes West Bridgford recently. Whole process was very smooth. Kieran was very prompt and attentive.

James · 26 October 2025

★★★★★ 5/5

Google

We used the mortgage advice service at Frank Innes - Countrywide. We can highly recommend our advisor Andy Hall. As first time buyers, we came to Andy with little knowledge or confidence in the house buying process - Andy was amazing. From start to finish he was our constant point of contact. His knowledge and expertise is second to none. Andy guided us throughout the entire process, a service we found invaluable when we needed answers and clarity from the solicitors. He was always available for advice, guidance and to help push things along. If you're thinking about using a mortgage advisor, you won't find better. Best decision we could have made.

Caroline · 2 December 2022

★★★★★ 5/5

Google

Rented a property with this branch, and my wife and myself are so happy from meeting Kieran at the property to signing the tenancy agreement has been a pleasure. He answered the questions we had and made time to meet at the property to measure. Happy to recommend this branch.

James · 21 March 2026

★★★★★ 5/5

Google

James and the team continue to provide great service managing our property. They deal with all aspects in the branch and take full responsibility for all aspects - from tenant management to lettings, giving us peace of mind that our property is being looked after.

JNOS · 6 December 2024

★★★★★ 5/5

Google

We recently bought our new house & sold our old house through Frank Innes in West Bridgford. Kim Jones was our main contact for the purchase of our new house. She was very professional throughout the process, answered a multitude of enquiries and explained every step of the process ensuring that we did what we needed to do, in a timely fashion. I dont plan on moving again anytime soon, but when I do, I will be back to Kim Jones at Frank Innes to start the process over again. Thank you Kim & all of the team.PositiveResponsiveness, Professionalism

Mia · 25 August 2022

★★★★★ 5/5

Google

Even though my sale or purchase wasn’t through Frank Innes, Kym Jones was looking after her client on my purchase. Due to other estate agents who will remain nameless not providing any support and poor communication, Kym took over and led the whole chain from the front. Her experience and knowledge shone through immediately and got the process back on track. Fantastic service from Kym and her team and I’m very grateful for everything they did for me. Without the team going the extra mile we would probably still be waiting for the whole process to complete. Will 100% recommend for anyone wanting to sell or buy their next property. I personally will be on my next house venture. Thankyou Kym Jones and her team!! Wish you all the best for the future. Dave.PositiveResponsiveness, Quality, Professionalism, Value

David · 25 August 2022

★★★★★ 5/5

Google

I want to thank Frank Innes for such an amazing first experience at viewing a flat. Me and my partner were anxious but Hayley gave us such a warm wholesome welcome to the flat we viewed which really calmed our nerves. We fell in love with the flat and Hayley was so amazing as she took into consideration how inexperienced we were and really supported us. Thank you to Hayley and her team for the amazing communication! Highly recommendPositiveResponsiveness, Professionalism

Jake · 25 August 2022

★★★★★ 1/5

Google

Do not be fooled by previous 5* reviews!! The rental team are USELESS. My husband is a first time investor so we took choosing our letting agent quite seriously. We were really impressed with the consistent 5* reviews Miss Jessi Pabla was in so we called our for a valuation. Miss Pabla did not disappoint and made the whole process as seamless and as exciting as possible. She managed to get tenants within 24 hours! We had a few agents out but we were really impressed by her service we chose Frank Innes West Bridgford. The service over the past 6 months have been absolutely disgusting. The manager, Ms Holly Nock is so patronising and viscous it is actually laughable. Emails are never responded to and once I called fully seeing the office to be told she was on the phone and she wasn’t! She just cannot even speak to her clients who are paying her wages!!!! I called up demanding to speak to Miss Pabla to explain the service is unacceptable to be told that she has left! Which made sense! Our tenant has told us she is looking to leave soon and we will be taking the property off Frank Innes as soon as possible! Everytime you ring you get someone different and you never speak to the person again!!always told someone has left! DO NOT USE

Jennifer · 6 July 2022

★★★★★ 5/5

Google

A big thank you to Kieran Shaw and his dedicated team for their outstanding support throughout the process.

Pratheesh · 26 September 2025

★★★★★ 5/5

Google

Glen and the team at Frank Innes were very helpful in providing regular assistance throughout our move to a new flat. In particular, they offered great support in assisting with alternatives during the referencing stage of application as our previous landlord was not answering their team. We moved in as scheduled with relevant boiler and electrical maintenance completed ahead of move in to ensure a smooth start.

Ethan · 22 August 2023

★★★★★ 5/5

Google

Cant recommend enough. I had several agents visit and Morgan Lees-Collier was by far the best. Fantastic knowledge of the area, very thorough when viewing the property and gave great insight into how Frank Innes would best approach selling to the particular demographic the property catered for. From the day the property was listed the support from Morgan and Kim Jones has been outstanding. I have always received advance notification of all viewings and detailed feedback following the visit (property was empty and viewings managed by Frank Innes). Great support by Kim as well helping me to arrange clearance and providing the keys for the firm so I didn't have to travel. Even when my property lawyers went quiet, Kim and Morgan were phenomenal at keeping me up to date. I have another property to sell and look forward to using their services again in the new year.

Alex · 31 May 2022

★★★★★ 5/5

Google

What a professional team they are at West Bridgford. Selling a house during covid would have been so stressful if we hadn’t used Frank Innes, West Bridgford. The valuation, the photos and 360 rooms and the way they coped so professionally during a terrible time. The situation did not change how business ran and covid was never used as an excuse. Business as usual but harder for the team. I sold my house to move overseas and I was looked after so well all through the process. (Even after I moved I received an email from Sharon to see how I was getting on). I highly recommend West Bridgford, Frank Innes. I had quotes from all other estate agents and the valuation were similar. FI went that little further with their valuation process and I felt they were so trustworthy and professional. I also went on recommendations from friends too as they said they just went above and beyond. They were right.. outstanding service!!! Thank you team, Tony and especially Sharon who is amazing!!

Nichola · 31 May 2022

★★★★★ 5/5

Google

We have used the Mortgage advice service, and specifically Andy, for years. Through each remortgage he has saved us money by getting us the best deal out there for us. This time round we have borrowed more to get some work on the house done and thanks to Andy's advise we know we can afford it and are in a great position for the next 5 years. We will definitely be using Andy for future remortgages!

Emily · 2 November 2022