Trusted Agent profile · West Bridgford
★★★★★
395 reviews across 1 platform
10 Central Avenue, West Bridgford, NG2 5GR
Frank Innes's office in West Bridgford, at 10 Central Avenue, is rated 4.7 out of 5 across 395 reviews on 1 platform, including 395 Google reviews rated 4.7.
Every review we hold for the West Bridgford office, from every platform, shown as written. First names only.
5/5
GoogleSelling a flat, had the perfect buyer but the worst buyers solicitor I've ever experienced. Kim really helped to push the sale along by speaking directly to the buyer to get their solicitor to do their job.
Thank you for the fantastic 5* review and kind comments. Best wishes, Lucy, Customer Relations
5/5
GoogleWe have recently had all three of our rental properties become vacant before Christmas and with the excellent help from Jessi Pabla and Sharon Coaton we were able to secure new tenants with minimal vacancy between lets. Thank you so much
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
GoogleWe used Frank Innes to sell my dad's house. They were excellent throughout the sales process and achieved an excellent result for us. Highly recommended.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust moved in to our new house and received great professional advice and help from Jessie from the start and until we moved in. Always responded to any questions we had and came back to us straight away. :)
Hi Thimas. Thank you for your wonderful 5* review. I will be sure to pass your comments on to the branch. Best Wishes, Amy
5/5
GoogleGabriella helped me with my rental property. She was very polite and communicated well through the process. Thank you so much for all your help
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI bought a property using the financial advisor Tom Bradley who is based in this office. He was very good, he took care of everything and had everything ready in a matter of a couple of weeks if not less. Would highly recommend him.
Hi David, Thank you for the great review and recommendation. Congratulations on your purchase! As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Tom and everyone involved at Frank Innes in the West-Bridgford branch. Kind regards.
5/5
GoogleRe Jessi Pabla: Letting agent. Good service and were very helpful when going through application process. Good agent that will provide excellent assistance and go the extra mile to assist you. 5 Stars ******
Hi Richard. Thank you for taking the time to leave us your 5* review. Best wishes, Amy
5/5
GoogleI have used Frank Innes for the last three years to manage our rental property we previously lived in. The staff in the office are all exceptionally helpful and go above and beyond to resolve problems. Thank you.
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
1/5
GoogleWe are having issues with the boiler for the last 3 months. We called, sent emails an no one even called us back resolve the problem...NegativeQuality
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleA very pleasurable transaction thanks to James & Kirsty made the letting of my property an easy process would highly recommend to friends, colleagues & family Thanks again
5/5
GoogleFrank Innes has very professional and responsive team. We have bought property from them and sell our own home as well. Definitely consider Frank innes if you are willing to sell your home!
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
GooglePhoned up for a viewing was answered by Sharon, was very blunt wouldn't let me explain my situation, very quick to get off the phone and finish the conversation as quick as possible! Not good customer service
Good afternoon, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleI was in an urgent need for a house and that is when Jessie Pabla came in for the rescue. I found my house with just one meeting, very helpful and humble. Good service and response.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleChose to go with Frank Innes as they impressed me when I visited the office and they offered complimentary professional photography. The marketing looks great and I’ve every confidence the team will secure me a good tenant soon.
Thank you so much Adrian for your 5* review. I am so happy to hear you are pleased with the professional photography and marketing. Best wishes Lucy
4/5
GoogleVery good service, took longer than I would have liked but that was down to the lawyers rather than the agents the service was always friendly and helpful and they handled all the little bumps along the way well
Hi John, thank you for leaving this 4* review of Frank Innes in West Bridgford, excellent to read you received a very good service from the team. We would like to ask, what could we have done to improve your experience to a 5*, please if you wish send further details to review@countrywide.co.uk. Kind Regards, Maryjane.
5/5
GoogleGreat communication throughout from Sharon with regular updates and dedication to making the process run as smooth as possible
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleNothing was ever too much trouble, always went above and beyond to help. Morgan in particular was fantastic in helping us. We would recommend Frank Innes West Bridgford to everyone!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAs a first time landlord i was very impressed with the service, especially with Jesse Pabla,who kept me informed every step of the way in what was a very fast moving process...many thanks
Thank you for your wonderful 5* review! It is always great to read such positive comments about our dedicated local team. Best wishes, Scott
5/5
GoogleJessi Pabla J Really helpful and followed up all the time. Very friendly and approachable. Had a Good overall experience with Frank Innes. Thank you for the amazing House, we are living happily.
Thank you for taking the time to leave us this amazing 5* review of your experience with our dedicated Frank Innes team. Kindest regards, Lucy
5/5
GoogleGreat service from beginning to end, very professional, and Tony knows the market inside out. Very happy indeed
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had dealings with both the lettings and sales parts of this branch, they are friendly and always willing to help. Their enthusiasm with properties comes across in all interactions I've had with them.
Hi Louise, thank you for your 5* review and comments. Kind regards, Mike.
1/5
GoogleYesterday I was told that I will be refunded money owed when the new current tenant pays his second months rent. The West Bridgford Lettings department is a joke. Absolutely no respect for good tenants.
Hi David, I am sorry to read that this has been your experience. So that we can understand and look into this matter further for you, please can you contact our Customer Care team with further details via review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleThe lettings team at Frank Innes West Bridgford have taken all stresses away regarding the letting of my property. Great communication, professionally marketed and found me the exact kind of tenant I asked for. Faultless
Thank you Lucy for your 5* review and kind comments. All the best, Mike.
5/5
GoogleKim Jones at Frank Innes was a massive help selling my property in West Bridgford. I would highly recommend to anyone.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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