Trusted Agent profile · West Bridgford
★★★★★
395 reviews across 1 platform
10 Central Avenue, West Bridgford, NG2 5GR
Frank Innes's office in West Bridgford, at 10 Central Avenue, is rated 4.7 out of 5 across 395 reviews on 1 platform, including 395 Google reviews rated 4.7.
Every review we hold for the West Bridgford office, from every platform, shown as written. First names only.
5/5
GoogleI found this Agency very easy to deal with. Tony Cotterill valued the property, then he, Morgan and Kim, steered me through the whole process. They took care of viewings, and liaised with the legal side too. I was very pleased with the time and attention given to us. Highly recommend.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleFriendly and useful service at a competitive price. All the team in sales responded quickly to any requests/queries. Tony, Faye and Sharon were all very helpful with Jack providing an exceptional service in managing viewings and providing feedback. Thoroughly recommended.
5/5
GoogleWhat a great team to find to handle the sale of the house. They kept us completely in the loop and helped in anyway they could to make the process as easy as they possible could. I could not recommend then enough and it was a pleasure to deal with them all.
Thank you Steve for taking the time to leave us this excellent review and recommendation, it's great to see that the Frank Innes team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
GoogleWe had a complex sale. We had to sell quickly for a job move and we had such incredible support, particularly from Sharon in Sales. Her communication was clear and prompt. She was proactive when our buyers encountered complications. She was an absolute star (thanks are also due to Emma!). Highly recommended
Thank you for your glowing 5* review of our Frank Innes team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
GoogleI was extremely impressed with the proffesionalism and service provided by Frank Innes. I have nothing but praise for Sharon, who was friendly and helpful at all times. She dealt with any queries promptly and efficiently. I can not fault her, or Frank Innes, in any way. I would highly reccomend.
Thank you for your fantastic 5* review of your experience with our dedicated team and for the recommendation. Best wishes, Lucy.
5/5
GoogleLooking for a house in the area has been a bit of a nightmare, although once we enquired with Frank Innes Jessi looked after us from start to finish and made the process easy for us. VERY excited to move into our new house!!
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
5/5
GoogleWe sold our rental property in West Bridgford at long distance during lockdown. Given that we were unable to travel to the house, Kim Jones really went above and beyond to help us get everything organised and to keep everything running smoothly. Thank you!
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleFrank Innes sold my father-in-law's house in Edwalton. They couldn't have been better. An open house strategy resulted in two offers. On their advice we accepted the one of the offers. They provided updates on the progress of the sale. The sale completed within one week of the hoped-for date. First class.
Congratulations on the quick sale. Thank you for writing us such a fantastic review. It is great to see that the Frank Innes team at the West Bridgford branch delivered their proven 5 star service to you. Many thanks once again and accept our best wishes. Kind Regards, Sarah
5/5
GoogleSharon has been great throughout our application - incredibly professional at all times and it's been a pleasure to work with her and her colleagues’ from Frank Innes West Bridgford. I would definately recommend them to others.
5/5
GoogleUpon meeting Jessi at Frank Innes, West Brigford I found her to be very professional in her work. Friendly, courteous & made me feel comfortable. I really thought she was the owner of the business. That’s how professional she was.PositiveQuality, Professionalism
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
5/5
GoogleThe team at Frank Innes couldn't have been better. From the initial meeting with Tony through to the completion they dealt with the whole process in a swift and professional manner. Their fees were competitive and we would be happy to use them again should the need arise.
Thank you Steve for your wonderful 5* review of Tony and the team at Frank Innes, West Bridgford. It is great to read that you found the process swift and that our fees were competitive. Bet wishes, Scott
5/5
GoogleKim Jones at Frank Innes kept us informed of any progress on our house sale every step of the way. She was highly professional and was a knowledgeable source of information throughout the process, always offering realistic and reassuring advice.PositiveProfessionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe lettings team at Frank innes West Bridgford have been fantastic start to finish. From prompty responding to my initial enquiry to being helpful on the viewing then moving my girlfriend and I into our dream home less than 2 weeks later. I would definitely recommend them.
Many thanks Daniel for the amazing 5* review and recommendation. I will of course pass on your high praise to our local Frank Innes branch, all the best settling into your dream home. Kind regards, Lucy.
5/5
GoogleNeeding to move into rented property pretty quickly, Kirsti and James were fantastically helpful, moving dates around and ensuring that I received all the information, paperwork and keys exactly when promised. Excellent service all round.
5/5
GoogleBoth Holly and Georgia have been absolutely outstanding. Put my property on the market a few weeks ago, got rented out by the next day. Always asking if they could do anything to support me. Brilliant customer service. Highly recommended.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI can't express how grateful I am for the Frank Innes team, specifically Kath. I recently moved from the states to the UK and they made my move significantly smoother. They were very welcoming, worked with with my schedule, and we're EXTREMELY responsive to my emails.
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
5/5
GoogleVery impressed with the service from the lettings team. My property has been on the market for a while with a different agent who hadn’t let it. Glen approached me to dual market with Frank Innes and they found me a great tenant a week later.
Thank you Ami for your amazing and kind review of our dedicated team at Frank Innes. I will, of course, make sure your kind words and 5* review is forwarded on to them. Kind regards, Scott
5/5
GoogleGreat service as an agent we bought from - our agent was usually available straight away when we called or called back very quickly, unlike some other agents we dealt with. Were happy to organise viewings where the agent attended and kept us up to date throughout.
Thank you Simon for your wonderful 5* review of our dedicated team at Frank Innes in West Bridgfords. It was great to read that you found the team available when needed and quick to return calls when arranging viewings along with keeping you updated throughout the sales process. Best wishes, Scott.
5/5
GoogleVery responsive and friendly staff. Not slick like some.. Helpful to do a presage pack with no commitment in hope of finding another home we wanted to buy
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleRented with these guys for four and a half years paying them over £30,000 in rent during the process. I looked after the place and paid every penny of rent on time. Then at the end they try to sting me with a £400 deduction from the deposit for things such as "dusting skirting boards" and "cleaning light fixtures" etc. So they wanted £400 to clean a small, empty terranced house which I had already cleaned? Would never trust them again - avoid these crooks at all costs. Feel free to contact me Frank Innes to resolve this.
5/5
GoogleUsed Frank Innes WB to sell our house, which they did in a day. They then truly earned their money by working extremely hard to keep the sale progressing under very trying circumstances. Jack Chambers worked tirelessly coping with useless solicitors, other estate agents and clients up and down the lengthy chain which very nearly fell apart right at the last minute. Our own solicitor commented on how good Jack had been. It's not just about selling or buying a house, you need a good agent to support you to the completion line and Frank Innes didn't let us down. Never had a problem with communications with the branch, all messages were passed on and responded to promptly and we were never left in the dark over any aspect of the sale. Would highly recommend.
5/5
GoogleHad in depth knowledge of the area and type of property we were selling. We were very happy with how viewings and sale in general was handled.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe managed to get our flat sorted very quickly and with no hassle which has been a big stress relief. We went though Jessi Pabla, who has been really helpful in making this all possible and a very smooth process.PositiveResponsiveness, Professionalism
Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations
5/5
GoogleThis is the first property I have let and I certainly do not regret choosing Frank Innes to see me through the process and help me manage the property. The service has been first class or better throughout. Every question I have asked ( and their have been many ) have been answered helpfully and efficiently. Whenever I have asked for any help or guidance it has been given immediately and effectively. Financial transactions have been transparent, speedy, straightforward and honest. James and Kirsty fully understand the problems and pitfalls that can occur for landlords and see things fom that perspective. Once my property was ready for viewing I had at least three viewings arranged within the first three days and the property was let in less than a week. It has been a long time since I came across any business that places customer care so highly and if you are thinking about who you should use to manage the letting of your property, I would look no further.
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