Frank Innes West Bridgford reviews

★★★★★ 5/5

Google

Really pleased with the experience I had from both Harvey and Mark at Frank Innes. Nothing was too much trouble. Very accommodating and overall very happy with the service. Would recommend.

Kieran · 3 December 2024

★★★★★ 5/5

Google

From the moment we found the listing, we were impressed and put at ease by the support Georgia gave to us. Top quality rental properties within the Rushcliffe area do not stay vacant for long and we were so appreciative of the way Georgia took care of us. Provided a fabulous service, always available and always followed up. I would be very happy to rent from Frank Innes WB in the future. Thank you!

Lisa · 6 July 2021

★★★★★ 5/5

Google

After my resent dealings with Frank Innes West Bridgford, I am delighted to state that I received exceptional service from beginning to end. All the staff are professional and courteous but in particular Sharon Walker is the stand out. Sharon has on more than one occasion diligently guided the sales process to be as pain free and smooth as possible. I would not hesitate to recommend their services.

AST · 7 July 2016

★★★★★ 5/5

Google

Morgan and Sharon at Frank Innes sold our house in May 2022 having purchased it from them a few years prior. They were kind, attentive and extremely professional. Putting in long hours to help us secure another property quickly. Very knowledgeable on pricing in the area and helping us funnel through prospective buyers with ease. I wouldn’t hesitate to recommend them. Thank you!

Justine · 2 December 2022

★★★★★ 5/5

Google

We have been seeing Andy for mortgage advice since 2014, and we now wouldn't go to anyone else. Time and again he has helped us through house moves, remortgages, releasing funds for home improvements etc. He offers a perfect balance of sage advice whilst always accommodating our needs and ambitions. He is truly a trusted adviser to us and his input is invaluable.

Laura · 2 December 2022

★★★★★ 1/5

Google

Landlords beware (and tenants), I've entrusted the full management of my three properties to the team at Frank Innes in West Bridgford for the last three years. Having just sold all three it came to light that for one of my properties they had been collecting the incorrect amount of rent from the tenant (£365, instead of £475, as detailed in the tenancy agreement). During the last 37 months this amounts to a total of £4,070 owed in rent. Having highlighted this issue to the team at West Bridgford communications started well and they admitted in writing that, and I quote, 'it was our admin error'. I phoned and left a message this morning to check on progress and shortly after leaving this received an email offering £250 in compensation, but nothing more. It appears that management have got involved and they are now refusing to resolve the matter in a satisfactory way despite admitting their failure. They even suggested that I take the tenant to the Small Claims Court. Not the level of service I expect from an organisation I have been paying fees to for the last three years who have openly admitted they messed up. I'm now taking legal advice to resolve this matter, which is costly in terms of time and money, not to mention stress, and something I shouldn't need to do.

Simon · 7 July 2019

★★★★★ 1/5

Google

Awful experience as a tenant. The fees they charge tenants are extortionate! From £20 to "poke the little fire alarm with the little red finger" (to quote Shannon) to the reference fees costing hundreds of pounds it was was a stressful and costful experience. They even charged over £100 to renew the tenancy after the lease expired (something which I have never had to do in my 10 years experience renting accommodation) it will be interesting to see what happens to them should the government vote in stricter controls on letting agencies and their fees. Even when it came to the end of our tenancy and we were moving out we found out that Frank innes were organising viewings of our house while we were out without making us aware. Something that only came to light when I queried how they got a new tenant without seeing the property. When I complained the response I received was "Well I said sorry I really don't know what else you want me to do" (again a very professional response by the steller employees at frank innes). worst agency from start to finish.

Nicola · 7 July 2019

★★★★★ 5/5

Google

Jessi was truely helpful. She gave me her personal address to collect the keys as I arrived Nottingham during the weekend. I am satisfied

Abdelrahman · 6 July 2021

★★★★★ 5/5

Google

Great experience with this estate agent at West Bridgford. Kim Jones in particular went above and beyond to help us navigate through a really tricky end to our house purchase. She was always on hand to advise us, proactively chased everyone that needed chasing and kept everyone informed as to progress. Kim also gave us advice on our house sale when we weren't getting what we needed from our actual estate agents!

Martin · 6 July 2021

★★★★★ 1/5

Google

Please be careful and exercise due diligence when buying a property. Unfortunately this company, or in particular this branch are not honest people. They have unlawfully advertised a property property as a 3 bedroom house. A full building survey revealed this property could only be marketed legally as a 2 bedroom house for various reasons. Had this information been disclosed from the start, my interest would have been ended. Instead a lot of time and money was wasted (around £1000 for a full building survey) for me to find this out. This information would have been known by the seller and especially the estate agent (supposisedly very experienced ). Still, Sharon maintained this wasn't an issue and that I should still proceed to buy a house, paying the value of a three bedroom house for a two bedroom house. Very intimidating and persistent emails/calls were made to pressure me into buying. Unfortunately, their commission is far more important to them then helping their customers make the right decision. Huge regret with dealing with such dishonest people with no integrity.

Jordan · 7 July 2018

★★★★★ 5/5

Google

Very pleased with the service i received from all of the West Bridgford team and i can recommend them to anyone selling in their area. I received an offer in excess of the guide price very quickly after my house went live and the whole process was smooth and efficient. Glad i went with a traditional Estate Agent rather than these pay up front Internet people who then have no incentive to sell your home! Thanks again to Tony, Sharon, Kim and Faye.

Chris · 7 July 2018

★★★★★ 5/5

Google

I'm writing to applaud the superb work of the Frank Innes team at their West Bridgford branch in Nottingham.  From the moment I met Tony and Sharon and decided that they were the best people to sell my house, it has been a decision that must rank as one of the best!  They have given excellent advice, been wonderfully helpful throughout the process, and so reassuring on the phone (and Fay and Kim too!). I commend them very highly - if you have a house in West Bridgford to sell, they will not let you down!

Danny · 7 July 2018

★★★★★ 5/5

Google

Today we exchanged on our first home. Frank Innes were brilliant from the time we contacted them to view a property until exchange of contracts. Sharon always kept us up to date on the 'what to do's' and what still needed to be done. She was available at any time and if I had questions she would return my email that day. I was incredibly impressed with her professionalism and friendliness. We managed to go from viewing to exchange in 7 weeks. Thank you for making a very stressful time a lot less stressful.

Evelyn · 1 June 2018

★★★★★ 4/5

Google

Thank you James and the Frank Innes team for getting our rental sorted out quickly!

Adrian · 9 September 2022

★★★★★ 4/5

Google

Having found a property that we wanted to buy we were unable to make an offer as our house had not sold. Tony at Frank Innes moved quickly to put us on the market- arranging photography and viewings. We accepted an offer within a week and were therefore able to purchase our new home. Frank Innes were friendly, efficient and professional. We would be happy to use them again.PositiveResponsiveness, Professionalism

April · 25 August 2021

★★★★★ 5/5

Google

Jessi Pabla made this process easy and simple, she was always there to answer any questions and help where she could. Couldn’t fault the service.PositiveResponsiveness, Professionalism

Katy · 25 August 2020

★★★★★ 5/5

Google

A big thanks to Jessi Pabla who worked extremely hard to get me the house. I really appreciate your hard work. You been fantastic thank you!

Joshua · 6 July 2020

★★★★★ 5/5

Google

We were extremely pleased with the service we had from Frank Innes, especially from Tony Cotterill & Courtney who were both very professional & helpful. We would certainly recommend. Thanks for your great service.

Steve · 26 September 2025

★★★★★ 5/5

Google

Excellent service at every stage of our very tricky house move. This is why you need a good agent like Frank Innes. Thanks Sharon for all your help and support.

Mike · 7 July 2018

★★★★★ 5/5

Google

We recently rented a property through Frank Innes and we were looked after by the lovely Jessi Pabla. From the start she was very bubbly, professional, helpful, responsive and genuinely happy to help us and all the questions we had. She made the whole experience of letting a property during these challenging times so easy and we had a really good experience with Frank Innes. Thank you to the whole team! :-)PositiveResponsiveness, Professionalism

Hannah · 25 August 2020

★★★★★ 5/5

Google

Smooth and simple process

Luke · 29 August 2025

★★★★★ 5/5

Google

Have used Andy for Mortgage advice for a couple of years now and recently for my new purchase. Always feel confident and happy in Andy’s advice and can’t thank him enough for getting me an amazing fixed rate for the next five years. A great guy and a fab mortgage advisor, would always use and recommend ☺️

Holly · 24 January 2023

★★★★★ 5/5

Google

I purchased a new family home through Frank Innes in West Bridgford and I have had a very good experience with them. Sharon Walker and Morgan Lees-Collier assisted me with the purchase and they were both very professional, responsive and super efficient. We were so impressed that we are selling our current home through them too. I wouldn’t hesitate to recommend their service

Kamal · 31 May 2022

★★★★★ 5/5

Google

We sold our bungalow via the new pay-up-front non-commission package at Frank Innes, West Bridgford. The staff (Kim, Sharon, Jack, Faye) were so friendly and helpful. No matter who you spoke to, they were in full possession of all the facts and a pleasure to talk to. They made suggestions about the asking price, which produced immediate effects, in terms of viewings and the sale. We would definitely use them again and can recommend them 100%. Thanks! :)

Liz · 7 July 2017