Trusted Agent profile · West Berkshire
★★★★★
330 reviews across 2 platforms
58 Northbrook Street, Newbury, RG14 1AN, West Berkshire, RG14 1AN
Hamptons's office in West Berkshire, at 58 Northbrook Street, is rated 4.7 out of 5 across 330 reviews on two platforms, including 196 Google reviews rated 4.9.
Every review we hold for the West Berkshire office, from every platform, shown as written. First names only.
5/5
TrustpilotHamptons Property Managing
Hamptons was our property manager for the last 3 years. They were always responsive and timely in handling any issues we had with the flat. I would particularly give mention to April Keane who went above and beyond for us. If Hamptons is letting and managing a property, you are in good hands.
1/5
TrustpilotOffer accepted, paid deposit, then chose a higher offer on day of contract signing
We placed an offer for a property, which was accepted by the landlord and a holding deposit was paid.
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotReview
Danish Ashraf is a great property manager, quick to respond to queries and to solve any issues/problems that may arise
5/5
GoogleAndy and Tom were first class and I can’t recommend them enough they really made the effort to lessen the stress and were on top of everything Can’t thank them enough for all their help
Hi Matthew, we are delighted that you enlisted Hamptons Estate Agents Newbury and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleKate and the Newbury team have been fantastic throughout what could have been a very long winded difficult process. The floor plans, EPC and photography were arranged and put together in a fantastic brochure, viewings arranged and hosted by one of the team and offers in excess of asking price were coming in on day one. We are thrilled with what was achieved. Kate has particularly been 'my rock' during a few complications that threatened to jeopardise our sale. I can't recommend and thank Hamptons enough!
Hi Tim, we are delighted that you enlisted Hamptons Estate Agents Newbury and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleThe experience I recently received from Hamptons was exceptional. From the first engagement, the team made me feel special, with nothing too much hassle and always someone to answer my queries. As a single professional looking for a rental property in a challenging market, I had been disappointed with my options and interaction with various estate agents up to this point. My direct point of contact was Amber, who couldn’t have been more helpful and friendly. A huge thank you to the team. I’m now in my property and I love it!
Hi Thomas, we are delighted that you enlisted Hamptons Estate Agents Newbury and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleBig thanks to Kate & crew at Hamptons Newbury for getting our house purchase over the line in difficult and complicated circumstances. Always a pleasure to deal with - thanks again.
Thank you for your review Neil. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleAbsolutely outstanding service from the first to the last Minute !! We had a very up and down long saga with our chain below with some very poor solicitors in the chain. Deborah was brilliant throughout, without doubt she held the whole thing together. Very responsive to emails chased and pushed when required, kept up to date on position of everyone in the chain. We were buying a new build and we’ve been told that without Deborah’s involvement and reassurance we would have lost the plot we were buying. Very professional brochure for our property and a faultless service in regard to viewings and feedback. We could not recommend Hamptons Newbury enough thanks you for a faultless service.
5/5
GoogleJack at The Hamptons was exceptional in trying to find the right rental property for us and we really appreciate his help. We spoke to dozens of agents across the county and Jack's service was the most helpful by far! Landlords I am sure that Hamptons will find you perfect tenants very quickly. Thank you Jack
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service, particularly Jack. We are delighted to hear he was the best agent you dealt with and we look forward to sharing your review with Jack and the team. Thank you again!
5/5
GoogleExcellent work from the team at Hamptons Newbury in both marketing my property, finding a really good purchaser and keeping everything on track! Special thanks to Victoria, Kate and Deborah. Definitely recommend and would use their services again without hesitation!
Hi Paul! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience.
5/5
GoogleThe team at Hamptons Newbury has been fantastic, a big thankyou to Maria on the lettings side for her professionalism throughout, a pleasure to deal with.
Hi there Mark, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
5/5
GoogleThe Hamptons team were absolutely fantastic when it came to renting out my house. Danica kept me regularly updated with who was coming to view and what their thoughts were. She did thorough checks and quickly found me great tenants. It was hassle-free and the whole team were a pleasure to work with. I’d highly recommend.
Thank you for taking the time to leave us a review! We are delighted to hear that Danica provided you with a 5* service and successfully found you a tenant, we hope they have settled in well. Thank you again!
5/5
TrustpilotDanish is very helpful and sorted our…
Danish is very helpful and sorted our issue quickly.
5/5
GoogleGreat service throughout from the whole team at Hamptons, we really couldn't have made a better choice. A special thanks to Victoria for such committed and professional help from offer through to completion - great job!
Thank you for taking the time to leave us a review Michael. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleI recently rented a apartment through Ellady and Oliver, and the experience was outstanding. The team was incredibly professional, responsive, and attentive to my needs. They made the entire process seamless, from the initial viewing to the final paperwork. I felt well-supported throughout the process, and I couldn’t be happier with my new home.
Thank you for taking the time to leave us a review Houston. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleHamptons were my first choise agent when it came to looking for new tenants for my property. Danica and Alfie were the primary personnel I dealth with at the Newbury offfice. Danica in particular kept me in formed at every stage and I had a telephone call when a viewing was booked and when it had taken place to give me detailed feedback. This was very helpful and encouraging too. I have no hesitation in recommending them to you if you have property to sell or rent. Thanks to you all.
5/5
GoogleHamptons dealt with the sale and purchase of my property. It was very complicated for a number of reasons and Hamptons were excellent throughout! I would often speak to them twice daily and they would always keep me up to date with the situation as it changed, as well as help me find solutions to road blocks we were encountering. I haven't got a negative word to say about them. Both Deborah and Kate were excellent and I would highly recommend Hamptons to anyone.
5/5
GoogleKate has been wonderful throughout the process of our house sale. She was always considerate during viewings and has been thorough and informative right through to completion. She's fabulous, an asset to the hamptons team!
Hi Jemma! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
TrustpilotGreat Letting Experience with Hamptons Reigate
We are currently renting a property managed by Hamptons Reigate, and this is actually our second property with them. Overall, our letting experience with Hamptons has been very positive, and the process has always been smooth and professional.
5/5
TrustpilotI’ve had a really positive experience…
I’ve had a really positive experience with Hampton Agent Management. From the start, their service has been professional, efficient, and genuinely supportive. Communication has been clear and consistent throughout, which made everything feel straightforward and stress-free.
5/5
TrustpilotWe had a great experience with Hamptons…
We had a great experience with Hamptons throughout our tenancy. The team was professional, responsive, and helpful from start to finish. Any issues or questions we had were handled efficiently and with genuine care, which made the whole process smooth and stress-free. It's not always easy to find such a reliable and supportive agency, and we truly appreciated their attention to detail and excellent communication. Highly recommend!
5/5
GoogleHamptons have provided a great letting service for us over the last couple of years I highly recommend their service.
Thank you for your kind words! It has been a pleasure serving you and we are delighted to hear that you are satisfied with our letting service. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe whole team are great to deal with but Judy Palethorpe has been exceptional at managing the property for us.
Thank you for taking the time to leave us a review Will. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleA great experience using this office, Hamptons Newbury really go cater for everyone. Thank you for making the process more enjoyable than my previous ones. Special thanks to Deborah & Alfie - a pleasure to deal with. I would really encourage any buyer/renter to use them - professional & personable.
Thank you for taking the time to leave us a review! It is fantastic to receive such a wonderful review about both our Sales and Lettings team. We take customer service very seriously and are delighted to receive a a 5* review from you, thank you again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's West Berkshire office has 330 reviews across two platforms: 196 on Google, 134 on Trustpilot (across the whole business).
Hamptons Newbury Sales is rated 4.7 out of 5 across all 330 reviews, and 4.9 out of 5 on Google from 196 reviews.
Hamptons Newbury Sales, 58 Northbrook Street, Newbury, RG14 1AN, West Berkshire, RG14 1AN.
