Every review we hold for the West Berkshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI cannot say enough wonderful things about Ellady Watson! From start to finish of the rental process, she has been with us, kind, understanding, attentive and willing to go above and beyond! She has made this rental journey so much smoother than it would have been without her!
Jessica · 10 December 2025
Agent replied · 10 October 2026
Thank you for your kind words! It was a pleasure assisting you with your rental journey and I'm thrilled to hear that it went smoothly with my help. Providing excellent service is what I strive for and I'm glad I could make a positive impact for you. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThanks for helping my family in our relocation mission. The house move process in England is stuck in the Dark Ages, but your great team at Hamptons in Newbury were able to shed a bit more light on it by drawing on their experience and strong local knowledge. They always returned calls as promised and were very helpful and professional regardless of who I spoke to.
Andy · 11 November 2022
Agent replied · 10 November 2024
Thank you for your review Andy. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleThe Hampton's team have been fantastic throughout the purchase of our property. Despite a false start with our sale falling through, they managed to keep the sale alive securing us our dream home. Kate has been great throughout the entire process keeping everyone on track and helping soothe stressed brows with her calm and cheery professionalism. In addition, Shelley was also able to answer any questions we had during viewings. Their combined knowledge and experience provided much needed reassurance on buying our forever family home
Charlie · 12 November 2019
Agent replied · 10 November 2024
Thank you for leaving us a review. Customer service is very important to us and as a result it is wonderful to hear that Kate and the team had such a positive impact on your experience with Hamptons International. It is particularly wonderful to hear that you feel the team are knowledgeable and professional, we have no doubt they will be thrilled to read your review. We hope you are enjoying your new home, thank you again!
★★★★★ 5/5
GoogleI have had a great experience with Hamptons. I have been very impressed with the level of customer service. I started this journey of looking for a new flat almost 3 months ago and was very picky regarding what I wanted, and they were patient along the way updating me about and keeping in touch over that period which can seem a long time. A big thanks to Danica for finding me that flat I really like and making sure that things move swiftly.
I will definitely recommend Hamptons.
Yassine · 12 November 2019
Agent replied · 10 November 2024
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear you had such a fantastic experience with the team in Newbury. We take great pride in our people and are thrilled to hear that the team were patient and listened to your needs. We take great pride in offering a high level of service and look forward to sharing your review with Danica and the team. Thank you again.
★★★★★ 5/5
TrustpilotAppreciation to Danish Ashraf
I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.
Roland · 1 June 2026
Agent replied · 22 September 2026
Thank you for your fantastic review.
We are pleased to hear that you were happy with the service you received. Our teams work hard to deliver the best possible experience for our clients, so it is always encouraging to receive such positive feedback.
We greatly appreciate you taking the time to share your experience and will ensure your comments are passed on to the team.
Thank you again for your support and for choosing Hamptons.
★★★★★ 5/5
GoogleMy personal experience of Hamptons has been nothing short of exemplary . The Newbury branch has it all in abundance. Excellent service, superlative professionalism and a great attitude is par for the course there, with Oliver leading by example and with Maria and Amber further embellishing the shine to Hamptons' highest standard. Hamptons' services don't come cheap, but I can confirm that you get what you pay for, and they find the type of tenant that makes a landord sleep soundly at night.
Well done to you all at Newbury Branch. I highly recommend your services
John · 10 October 2024
Agent replied · 10 November 2024
Thank you for the great feedback John. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Newbury was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleTom and Andy of Hamptons Newbury exceptional professionalism and unwavering commitment made the entire selling process seamless and stress-free. Their strategic approach and attention to detail ensured that every aspect of the sale was handled efficiently and effectively. Moreover, their expertise and knowledge of the market were evident in their ability to negotiate favorable terms for both the sale of our previous home and the purchase of our new one.
Their personalised guidance and support throughout the journey were invaluable, providing us with peace of mind and confidence at every step. Their proactive communication kept us informed and reassured, fostering a strong sense of trust and partnership.
In the end, Tom and Andy not only helped us sell our house and find our dream home, but they also went above and beyond to make the entire experience memorable and rewarding. We are immensely grateful for their dedication and professionalism, and we wholeheartedly recommend them to anyone looking to buy or sell their home.
Matt · 10 October 2024
Agent replied · 10 November 2024
Thank you for your review Matt. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
TrustpilotApril Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
Manuela · 22 July 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback.
I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference.
I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts.
Thank you again for your feedback.
★★★★★ 5/5
GoogleEllady Watson she's amazing.
She was absolutely helpful with my situation.
I really appreciate your support Ellady and overall Hamptons rech the expectations.
Thanks for all your support
Alin · 10 April 2026
Agent replied · 10 October 2026
Thank you for your kind words, we are thrilled to hear that Ellady provided excellent support and helped exceed your expectations. Our team at Hamptons is dedicated to providing exceptional service and we are grateful for your support. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMoving can be a difficult process these days however Amber made sure to keep in touch with a great blend of both professionalism and warmth and I would not hesitate to recommend her help to anyone trying to navigate through the moving home process these days.Thank you Amber.
Deborah · 11 November 2023
Agent replied · 10 November 2024
Thank you for taking the time to leave us a review Deborah. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
TrustpilotVery responsive and helpful
Very responsive and helpful to us as tenants, which is really appreciated. Madeleine Turns has been an excellent property manager and has helped us to sort any enquiries or issues quickly. Thanks!
Esme · 6 October 2025
★★★★★ 5/5
TrustpilotDanish Ashraf is a class act
Danish Ashraf has single handedly transformed my experience of Hamptons.
Mr · 2 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear about the positive difference Danish has made to your experience with Hamptons. Your comments perfectly reflect the qualities we value most in our Property Managers, and it is wonderful to know that his proactive approach, professionalism and commitment have provided you with such confidence and reassurance.
Managing challenging situations is never easy, and it is especially pleasing to hear that Danish remained calm, professional and solution-focused throughout while working to achieve the best possible outcome for all parties. We're also glad that his sense of humour helped make even the more difficult situations a little easier to navigate.
Your feedback is greatly appreciated, and I will ensure that your kind words are shared with Danish and his management team. I know he will be thrilled to receive such high praise.
Thank you once again for your continued trust in Hamptons. We look forward to supporting you for many years to come.
★★★★★ 5/5
TrustpilotFriendly
Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.
Allan · 26 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave this review.
We are delighted to hear that you found our team friendly, helpful and professional, and that we were able to achieve a good result for you despite the challenging market conditions.
Your feedback is greatly appreciated. We wish you all the very best for the future and thank you for choosing Hamptons.
★★★★★ 1/5
TrustpilotAvoid like the plague
If you are considering hiring Hamptons to let and/or manage your property, I would strongly recommend you don't.
Noelia · 4 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave your review. Providing a high standard of customer service is extremely important to us, so we are naturally disappointed to read about your experience.
We take all feedback seriously and would welcome the opportunity to look into your concerns in more detail and address the points you have raised. Please contact us at customercare@hamptons.co.uk with your details so that we can investigate thoroughly and respond appropriately.
Thank you again for bringing this to our attention.
★★★★★ 5/5
TrustpilotExcellent service from Ayo
Excellent service from Ayo. Prompt, accurate and responsive. That’s all you need!
Rob · 1 July 2026
Agent replied · 22 September 2026
Thank you for your kind review.
Prompt, accurate and responsive communication is exactly the standard we strive to deliver.
We greatly appreciate your feedback
★★★★★ 5/5
TrustpilotGood communication and very fast…
Good communication and very fast response to the maintenance service
Trywell · 14 July 2026
Agent replied · 22 September 2026
Thank you for your positive feedback.
We're pleased to hear that you found our communication to be good and that the maintenance issue was responded to quickly. We strive to provide a prompt and efficient service, and it's great to know this was reflected in your experience.
Thank you for taking the time to leave a review.
★★★★★ 1/5
Trustpilot⚠️ HORRIBLE EXPERIENCE AS A BUYER - AVOID HAMPTONS BLACKHEATH!! ⚠️
GTX · 5 July 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience when arranging a viewing through our Blackheath office.
At Hamptons, we aim to provide a professional and courteous service to all customers, and we are concerned by the issues you have raised regarding the communication you received and the way in which your enquiry was handled. We understand how frustrating it can be when a viewing appointment cannot be accommodated at a preferred time, particularly when travel arrangements and other property viewings have already been planned.
We take all customer feedback seriously and would welcome the opportunity to investigate your concerns further. If you would like us to review the matter, please contact our Customer Care team at customercare@hamptons.co.uk, providing your full name, contact details, and any relevant information relating to your enquiry.
Thank you again for bringing this to our attention.
★★★★★ 5/5
GoogleWe just rented with Hamptons and it was the smoothest process ever. Thank you Ellady Watson. You are fantastic.
Terry · 21 December 2024
Agent replied · 26 December 2024
Thank you for your review Terry. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleVery professional and courteous service from Ellady and the team at Hamptons.
Kerry · 20 March 2025
Agent replied · 23 April 2025
"Thank you for your kind words! We strive to provide exceptional service to all of our customers and we're glad you had a positive experience with Ellady and our team at Hamptons. We appreciate your support!" #customerservice #professionalism #courtesy
★★★★★ 4/5
TrustpilotDanish Ashraf has been so helpful…
Danish Ashraf has been so helpful during my tenancy, replying to my emails same day and consistently following through. Thank you!
Bex · 17 November 2025
★★★★★ 5/5
GoogleFantastic buying experience so far. Charlotte knew the property inside and out and offered a great deal of support and guidance throughout the offer process. The whole Hampton’s team were super responsive and an all around pleasure to work with.
Mike · 19 October 2025
Agent replied · 22 October 2025
Thank you for the kind words! We are thrilled to hear about your fantastic buying experience with our team. Charlotte and the rest of our team take pride in providing excellent support and guidance throughout the process. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHamptons Newbury have yet again excelled themselves. Four years ago they successfully sold my large family house, and this year successfully sold my much smaller 3 bedroomed semi. At all times I have found them helpful, diligent, friendly and prepared to go that extra mile to ensure that sales go to completion quickly and efficiently. Deborah and her team are well worth the 5 stars I have given them.
Judy · 12 November 2018
Agent replied · 10 November 2024
Thank you for taking the time to leave us a review! We are delighted to receive such positive feedback about Deborah and the team and are over the moon to hear they have been able to assist you on a number of occasions. Thank you again for taking the time to leave us a review, I know the team will be thrilled!
★★★★★ 5/5
TrustpilotI Happy Landlord that lives in Australia.
I have been renting my property out in Windsor with Hamptons for over 18 years as I live in Australia. They have always been fantastic and make sure my house looks even better than when I lived it. Great at vetting tenants and keeping up to date with maintenance issues. They keep me happy and my tennant happy. Current property manager is Patryk who is great , very responsive and effective.
Anthony · 15 October 2025
★★★★★ 5/5
TrustpilotI was helped by Danish Ashraf who works…
I was helped by Danish Ashraf who works for Hamptons to arrange the problems I had in my apartment.
Tuula · 12 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.