Trusted Agent profile · West Berkshire
★★★★★
302 reviews across 2 platforms
58 Northbrook Street, Newbury, RG14 1AN, West Berkshire, RG14 1AN
Hamptons's office in West Berkshire, at 58 Northbrook Street, is rated 4.7 out of 5 across 302 reviews on two platforms, including 168 Google reviews rated 4.8.
Every review we hold for the West Berkshire office, from every platform, shown as written. First names only.
5/5
GoogleI recently moved to Hermitage and dealt with Ellady - who went above and beyond for me!! Service excellence at its finest!!
"Thank you for the kind words about our team member Ellady! We're so glad to hear they provided exceptional service to you during your move to Hermitage. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleChris and I were very impressed and totally satisfied with our experience of Hamptons, Newbury. The whole team was very professional, but Kate, who was our main point of contact, was exceptional. Despite one or two setbacks and a difficult market, Kate was always positive, cheerful and confident of a successful outcome. She helped us through a very difficult time and we wouldn’t hesitate to recommend Hamptons.
Thank you for taking the time to leave us a review Irene. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotI had a very positive
I had a very positive experience with Hamptons throughout the tenancy process. The team was professional, responsive, and always willing to help whenever I had a question or needed assistance.
Thank you for taking the time to leave such a positive review. We are delighted to hear that you had a positive experience with Hamptons throughout your tenancy and that our team was able to provide the professional, responsive and supportive service you expected. A special thank you for recognising Daniel Johnson. It is wonderful to hear that his courteous, proactive and efficient approach helped make the process smooth and stress-free. Clear communication and excellent customer service are values we take great pride in, and I know Daniel will be pleased to receive your feedback. We truly appreciate your recommendation and your kind comments about our team. Thank you again for sharing your experience, and we wish you all the very best for the future.
5/5
TrustpilotGreat service from Hamptons Caterham
Carrie and Anna at Hamptons Caterham were brilliant! Very friendly, clear, communicative and honest team throughout the whole house sale process. After months of not finding the right buyers, Hamptons quickly found us our buyers and with a respectable offer - we couldn’t be happier. Would not hesitate to recommend them.
5/5
TrustpilotTW office
We have worked with Nikki in the TW office. Nikki has consistently been responsive in managing whatever has come through in our dealings. I would recommend Nikki and Hamptons for property management.
5/5
GoogleWonderful buying experience so far! Charlotte has been so great and was so helpful and responsive.
Thank you for your kind words! It was a pleasure assisting you, and I'm thrilled to hear your buying experience has been wonderful. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe were first time buyers and the Newbury branch were a pleasure to deal with. Negotiations over the sale were a little tricky and Andrew kept us informed at every stage and made us feel like he really understood our objectives and wanted to get the sale done. Kate was also very pleasant when we met her for viewings. Many thanks!
Hi Kate, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
5/5
GoogleI must rate Hamptons at 5 out of 5. I like their approach of being proactive and understanding customer needs. Maria Polczyk was my contact in Hamptons and she is a fabulous person who can understand customer pulse and translate them into focused property search. Overall my experience has been really awesome and I will recommend Hamptons to all my colleagues and friends
Thank you for taking the time to leave us a review Siddhartha. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotWe have been using the Harpenden branch…
We have been using the Harpenden branch of Hamptons for several years, and I have always been impressed by the consistently high level of service they provide.
Thank you for taking the time to leave such a wonderful review and for your continued trust in the Harpenden team over the years. We are delighted to hear that you have consistently received a high level of service and that your experience with Hamptons has been both straightforward and stress-free. Providing professional, knowledgeable and reliable support is something we pride ourselves on, so it is fantastic to know that this has been reflected in your dealings with the branch. It is especially rewarding to hear your recognition of Daniel, Sally and Ameesha. Your comments about their professionalism, clear communication and willingness to go above and beyond will mean a great deal to them. I will ensure that your kind words are shared with them and their manager. Thank you once again for your recommendation and for taking the time to acknowledge the team's efforts. We truly value your loyalty and look forward to continuing to support you for many years to come.
5/5
TrustpilotPerfection
Quick, efficient, responsive, and respectful. Best service one could ask for… Appreciated the work, Danish Ashraf.
Thank you for your fantastic review. A special thank you for recognising Danish. We know he will be pleased to hear that his efforts made such a positive impression and helped ensure your experience was a great one. We really appreciate you taking the time to share your feedback, and thank you for choosing Hamptons. We wish you all the very best and look forward to assisting you again in the future.
5/5
TrustpilotGood property management
We have rented our flat through Hamptons for a number of years. Harjeet has been our property manager. At all times she has been responsive and professional. Always friendly and always helpful. I could rely upon her to sort any issues out
5/5
TrustpilotMy experience with Hamptons lettings…
My experience with Hamptons lettings agency in Windsor has been very positive over the last two years. Patryk has been really helpful and he always tries to find the best solution to help me as a tenant. Overall, they are a very professional agency.
5/5
GoogleWe have a property rented out via Hamptons Newbury and recently had a switch of tenants. The team have been fantastic in every stage of the old tenants leaving through to the new tenants moving in. Particular praise must go to Ellady, who has gone above and beyond her routine duties to ensure the house was in fantastic condition. This included regular liaison with us as landlords, taking the time to arrange quotes due to the difficulties of being overseas, as well as working hard to secure great new tenants. Polite, courteous and super responsive, we can’t praise Ellady enough for her amazing support. Thank you.
Thank you for your kind words, we're glad to hear that you had a positive experience with Hamptons Newbury and Ellady. Our team always strives to provide exceptional service and support for our clients. We truly appreciate your feedback and look forward to continuing to assist you in the future. Kind regards, Lucy, Hamptons Customer Care.
5/5
GoogleEllady Watson was fantastic showing me around a rental property and was very helpful thereafter! Wouldn’t hesitate using Hamptons again and Ellady especially, very professional!
Thank you for the kind words and for trusting us with your rental property search. We are thrilled to hear that Ellady provided you with exceptional service. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotI rent my property through Hamptons
I rent my property through Hamptons. I have received excellent service from Harjeet my property manager. She has been very efficient and any issues are dealt with promptly. She has given me guidance, help and care throughout my tenancy. Thank you Harjeet.
5/5
TrustpilotRental management
Hamptons have been managing my properly for years now and I’ve always had a good experience with them. They take care of everything very professionally and I’m always well informed about anything that needs my attention. I mostly liaise with Constance and she in particular has been great to deal with. Always very friendly and prompt to reply to questions. She’s definitely made my life easier in terms of my property. I’d definitely recommend.
5/5
TrustpilotHamptons Property Management
I have been using Hamptons, St. Albans for short term lets for over 4 years and the whole team have been absolutely brilliant. I am particularly impressed with David Whiting the property manager. He has been very responsive, professional and friendly in dealing with any of the issues at the property. He seems to have a great team of reliable and friendly contractors on call that fix all the problems quickly and professionally.
5/5
GoogleAmazing service and approach ability. Olly was extremely helpful in my search and Amber went above and beyond her job role, transporting me twice to the cottage I was interested in, which was a considerable distance from her office and staying late due to negotiations with owner. She was helpful and professional throughout. I cannot praise her enough.
Hi Shemor! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
TrustpilotDanish Ashraf - Property Manager
Danish Ashraf is very helpful when I need things sorted as a Property Manager. He is also very friendly and assuring when getting things done.
1/5
TrustpilotDanger to all solo women
Danger to all solo women. Sexually harass you take pictures of you in your room. Unprofessional and blame the client banning them worldwide with their lies. Give you food tell you it's not hot which burns your mouth. Ashford kent.
Thank you for taking the time to leave a review. Customer service is extremely important to us, so we’re naturally disappointed to read your feedback. However, it appears your review may have been intended for a hotel chain, which we are not. We are an estate agency and do not have any branches in Ashford, Kent If your experience does relate to Hamptons estate agency, we would appreciate the opportunity to look into your concerns further. Please feel free to contact us at customercare@hamptons.co.uk with your details so we can investigate Thank you again
5/5
TrustpilotGot a Complicated Client Over the Line…
I have been a 20yrs+ repatriating expat and going through the credit checking experience for a rental is troublesome, to say the least…
Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that Jen and our Cheltenham team were able to support you through what we appreciate can be a challenging rental process, particularly when returning to the UK after many years overseas. It's wonderful to know that you felt listened to and supported throughout your property search, and that Jen's sincerity, professionalism and commitment helped make your relocation experience a positive one. We wish you every happiness in your new home and thank you for recommending Hamptons.
5/5
TrustpilotWe had such a fantastic experience with…
We had such a fantastic experience with Phillip at the Rickmansworth office while looking for our new home.
We are delighted to hear about your positive experience with Phillip and that he was able to support you throughout your property search. Finding a new home is an important decision, and it is fantastic to know that Phillip's professionalism, patience and genuine commitment to helping you made the process such a positive one. It is especially pleasing to hear that he took the time to answer your questions, arrange additional viewings and provide those extra touches that helped you feel informed and confident in your decision. Delivering excellent customer service is something we pride ourselves on, and your feedback demonstrates exactly the standard we strive to achieve. Thank you once again for your kind words. We will ensure that Phillip and the Rickmansworth team receive your feedback, and we wish you every happiness in your new home.
5/5
GoogleKate and the team were amazing and made the complicated buying process easy and transparent at all times. I really appreciated how frequently I could get updates as we moved through the sale, and how happy the Hamptons team were when I finally got the keys. Five star service, I cannot thank them enough.
Thank you for your review James. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleThanks for helping my family in our relocation mission. The house move process in England is stuck in the Dark Ages, but your great team at Hamptons in Newbury were able to shed a bit more light on it by drawing on their experience and strong local knowledge. They always returned calls as promised and were very helpful and professional regardless of who I spoke to.
Thank you for your review Andy. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's West Berkshire office has 302 reviews across two platforms: 168 on Google, 134 on Trustpilot (across the whole business).
Hamptons Newbury Sales is rated 4.7 out of 5 across all 302 reviews, and 4.8 out of 5 on Google from 168 reviews.
Hamptons Newbury Sales, 58 Northbrook Street, Newbury, RG14 1AN, West Berkshire, RG14 1AN.
