Every review we hold for the Wem office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotStratford upon Avon
Stratford upon Avon. Giselle. Giselle took over when Shelley left. Initially I was concerned as had a long standing relationship with Shelley. I couldn’t have been more wrong. Giselle is on the ball, efficient and proactive. The whole thing has been very stressful but Giselle always did what she could to resolve ( and even anticipate ) issues. Thank you. Excellent job well done Sarah & David Dykes.
Sarah · 12 February 2024
Agent replied · 23 November 2024
Dear Sarah and DavidThank you very much for your lovely review, it’s so appreciated. It certainly was bumpy in the run up to exchange, however, all a distant memory now I hope! You were wonderful clients and I wish you every happiness in your new home.Kind regards,Giselle
★★★★★ 5/5
TrustpilotBy far the best agency we’ve had as a…
By far the best agency we’ve had as a tenant. Clear and consistent communication from the moment we started interacting at viewing and right through our tenancy (been 2 years now)
Ian · 9 September 2026
Agent replied · 22 September 2026
Hi Ian
Many thanks for your review and for the kind words. Delighted to hear that your tenancy is going smoothly.
If you ever need any assistance or have any questions, please don't hesitate to get in touch.
Many thanks
Jason and the Knight Frank Canary Wharf Lettings team
★★★★★ 5/5
TrustpilotVinnie from Renewals was exceptionally…
Vinnie from Renewals was exceptionally helpful. Thank you, Vinnie!
TB · 17 October 2026
★★★★★ 5/5
TrustpilotPatricia Tumba assisted us in June/July…
Patricia Tumba assisted us in June/July 2024 with finding and securing a suitable rental property in North London. She was friendly, professional, accommodating and responsive throughout the process. The quality of the service surpassed other agents we have dealt with in the past and we have no hesitation in recommending her and the company to others. Thank you Patricia!
Sami · 20 July 2024
Agent replied · 23 November 2024
Thank you for your kind words Sami, it was a pleasure helping you and Alaa find your new home.Do let me know if I can be of assistance with anything else during your tenancy.
★★★★★ 5/5
TrustpilotMade to feel at home from day 1
Where to begin as to how amazig Sakina and Zuzzanna were with our process in moving to The Author buildings. Not only did they take the time to help with our unique situation, they truly went out of her way to make sure we felt at home from day one.Thank you both so much.
Joana · 9 October 2024
Agent replied · 23 November 2024
Hi Joana, Thank you so much for your kind words. We’re so pleased that we could help you find your new home and so happy to hear about your experience. Zuzanna
★★★★★ 5/5
TrustpilotWarmth and professionalism
Emily helped me find my first home in the UK, and I am incredibly grateful for her kindness. She was attentive throughout the entire process, answering all my questions with warmth and professionalism. Thanks to Emily, finding a new home was a much smoother and more enjoyable experience. I am truly thankful and feel very fortunate to have received her assistance.
KYUNGBO · 11 June 2024
Agent replied · 23 November 2024
Dear Kyungbo,Thank you for writing such a lovely review! I'm pleased I was able to help you through the process and hope you're enjoying your new home. If you need any further assistance please do not hesitate to reach out to us.Kind regards,Emily
★★★★★ 5/5
TrustpilotQuick Sale in Stow
We first worked with them 2 years ago and then again just this summer with our sale. Helen and the team are professional and able to help with any query. Moving is stressful but they made the process so much easier by keeping on top of what needed doing. Highly recommend!
Merlyn · 20 November 2024
Agent replied · 23 November 2024
Thank you for the very kind review, it has been lovely working with you over the last few years and I wish you all the very best with your new home. Do let me know if I can ever help in the future. Best wishes Helen
★★★★★ 5/5
TrustpilotSaif Musawi property manager
Saif Musawi our property manager is fantastic. He recently arranged for our property to have some remedial redecoration and handled it efficiently and professionally. Great communication at all times. Highly recommended!
S · 2 September 2026
Agent replied · 23 November 2024
Thank you ever so much for your kind words. It is pleasure assisting you and I am pleased it was all sorted.
Thank you.
Saif
★★★★★ 5/5
TrustpilotFantastic 5 star service!
Thank you so much Maisie, Amanda and Adam in Esher, for providing a brilliant, 5 star service selling our home. You were always quick to respond, communicative and proactive. It meant the process of selling our home was a less stressful experience having you onboard! We would have no hesitation in using you again. Thank you!
Katherine · 27 August 2024
Agent replied · 23 November 2024
It has been our pleasure to help you move, thank you for using us and also for your kind feedback. All the best from the Esher team.
★★★★★ 5/5
TrustpilotGreat Team
Great TeamI have dealt with KF over 18 months on different occasions and found them to be extremely helpful, knowledgeable and fair. Notably, Sasha Gray-Crosby was very much hands on, well-rounded on various aspects of the rental process and posed as a very resourceful liaison for all of our needs. Kudos to the team that I know I’ll be entrusting for future transactions.
Sayer · 22 April 2024
Agent replied · 23 November 2024
Thank you, Sayer, for your incredibly kind review. It is a pleasure managing your property, and I look forward to the future. Sasha
★★★★★ 5/5
TrustpilotEndless thanks to Lucy and Ivanka
Endless thanks to Lucy and Ivanka, who supported us from the beginning to the end of our house rental process in London. They made this difficult process easy for us and were always supportive. Their communication and guidance were amazing. Their kindness was always at the forefront. Many thanks again and again 🙏🏻
Salim · 10 October 2024
Agent replied · 23 November 2024
Dear Salim, Thank you so much for leaving such a lovely review. We hope you love your new home. All the best, Ivanka and Lucy
★★★★★ 5/5
TrustpilotSuccessful rental renewal
I would like to thank Vinnie in the renewals team. I had the pleasure of working with him for the recent renewal of our apartment at Southbank. he managed the process very professionally and efficiently as well as negotiating a good rent review in what is currently a fairly tricky market. Well done Vinnie!
Jane · 24 September 2024
Agent replied · 23 November 2024
Dear Jane,Thank you for the lovely review.It was a pleasure to assist you in your renewal.Thank you for choosing Knight Frank again.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotIf I could leave 6 stars, I would!
If I could leave 6 stars, I would! I made the decision to rent my apartment in Battersea (I couldn’t sell it due to the economic downturn) and James S. did a fantastic job! Super responsive, efficient and provided me with the best advice for a seamless experience. Within 2 weeks, I had new tenants moving in, at above asking price! I could not recommend James more, he’s really been truly amazing!
Eloise · 27 September 2023
Agent replied · 23 November 2024
Thank you so much for the kind review, Eloise.Please do let me know if I can help with anything else in the future.Very best,James
★★★★★ 5/5
TrustpilotHassle free letting process
We were kept informed and up to date on all issues regarding the letting of our property. All the team involved acted very professionally.
Bev · 9 October 2026
Agent replied · 16 October 2026
Thank you Bev for your kind words. We are thrilled to receive your review. Thank you again.
Knight Frank Canary Wharf Lettings Team
★★★★★ 5/5
TrustpilotJade is a superb advisor
Jade is a superb advisor - when I was buying my flat, she handled what was at times a difficult transaction calmly and smoothly. She goes above and beyond, and always with a smile. She was, and will continue to be, my go to person for anything KF. Thank you Jade.
Sara · 22 October 2024
Agent replied · 23 November 2024
Dear Sara,I appreciate your kind words, and your trust in me is hugely appreciated, thank you.Look forward to working with you in the future!Kind regards,Jade
★★★★★ 5/5
TrustpilotWe have had a wonderful experience with…
We have had a wonderful experience with Stefanie Sutch in our experience of finding a new rental home. Communication has been great, she has been accommodating and available as we went into the house a few different times before moving in and she was able to negotiate our asks from the landlord perfectly on our behalf. Thank you Stefanie!
Rebecca · 20 May 2024
Agent replied · 23 November 2024
Dear Rebecca, Thank you so much for your very kind words.It has really been a pleasure to help you with this move. I hope everything goes well in your new home and please let me know should you need any further help from me in the future. Kind Regards,Stefanie
★★★★★ 5/5
TrustpilotVery positive experience!
Throughout my tenancy process, Yenssi McKenzie-Graham was very communicative and super nice to work with! She promptly answered all my emails and queries, and helped me negotiate with landlord to extend my tenancy end date, keeping me informed about every step. It was very helpful, thank you Yenssi!
Krešimir · 15 November 2024
Agent replied · 23 November 2024
Thank you Krešimir for your positive review! Your kind words truly mean a lot to me, and it was an absolute pleasure working with you throughout your tenancy.As you prepare for your international move, I want to wish you all the best. This is an exciting step in your journey, and I’m sure you’ll thrive in your new destination. Please remember, we’re here for you if you need any assistance or advice! Best, Yenssi
★★★★★ 5/5
TrustpilotProfessional & Prompt Support by Kim & Molly
I am very pleased with the professional and prompt support by Kim Brooke & Molly Major who helped me find a good tenant for my apartment. They provided me with end-to-end process clarity and seamless tenant onboarding alongside timely and complete payment. Thank you Kim & Molly for your outstanding work & effort which I truly appreciate.
Eng · 18 June 2024
Agent replied · 23 November 2024
Dear Eng,Thank you for such a kind review. We're pleased we managed to help you find a good tenant and make the process smoother for you. If you need any further assistance please do not hesitate to contact us!Kind regards,Kim and Molly
★★★★★ 5/5
TrustpilotI had an exceptional experience with…
I had an exceptional experience with James in finding my perfect apartment. He was incredibly helpful and attentive throughout the entire process. I was overseas and he visited the apartment and gave me a virtual tour. I appreciate his dedication and professionalism. I highly recommend James for anyone looking for a reliable and committed real estate agent.
Ceylan · 14 June 2024
Agent replied · 23 November 2024
Thank you for the kind review, Ceylan.I look forward to helping you again in the future!All the best,James
★★★★★ 5/5
TrustpilotGreat experience and excellent service
I worked with Ines to find a flat in Notting Hill. She was incredibly helpful, knowledgeable, attentive, and truly a pleasure to work with. The process was very efficient and Ines made sure all of my questions were answered. Would definitely work with Ines again and highly recommend she and her team to any buyers/tenants.
Grace · 15 July 2024
Agent replied · 23 November 2024
Hi GraceThank you for your kind words, so happy to hear you are enjoying the flat.It was an absolute pleasure to assist you, see you around Notting Hill!
★★★★★ 5/5
TrustpilotExcellent service and advice from Ed in…
Excellent service and advice from Ed in the Edinburgh office during the sale of our house in the Scottish Borders. He and Annabel were always quick to respond to our questions. Friendly and professional, would highly recommend!
Kirsty · 21 February 2026
★★★★★ 5/5
TrustpilotThe company helped me in many ways,
The company helped me in many ways,Screening the tenants, suggesting a fair price to rent my unit comparing to the latests market trends, and offering a fair - quality maintance offers and other valuble things important to me as a landowner.Finllay, many thanks to Joceyln Zahng she was handeling my unit in expecianal yet very proffsional way.
Jaser · 25 May 2024
Agent replied · 23 November 2024
Hi Jaser,Thank you for taking the time to submit the review. It was a pleasure working with you, should you have any question, please do not hesitate to reach out. Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotHuge thanks to Gemma and the team in…
Huge thanks to Gemma and the team in Cheltenham for helping make the sale of our apartment go through so smoothly. Communication was great as we were kept regularly informed of viewings and outcomes. Really proactive and secured a buyer really quickly. Would definitely recommend their services.
Gill · 21 November 2025
★★★★★ 5/5
TrustpilotYour company’s pride
I'm extremely happy with the service provided by my property manager Jocelyn Zhang. She has been nothing but professional, patient, and kind throughout the entire process. Her assistance made everything so much easier, I feel London is my home just because of her! I appreciate her dedication and support. Highly recommend!
Amy · 6 September 2024
Agent replied · 23 November 2024
Thank you so much for the review, Amy! I really appreciate your kind words and am glad to hear you’re satisfied with my service.All the best,Jocelyn
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