Every review we hold for the Welwyn Garden City office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI highly recommend this estate agents. The staff are friendly and very helpful. I truly appreciate their help when I moved out of my flat. They are always available and always willing to help. It is also easy to report any issues in my flat using their app. If I have another opportunity to go back to UK, I will for sure contact them first. Thanks a lot.....
Lolita · 28 March 2020
Agent replied
Dear Lolita
We very much appreciate for positive feedback as we know it can be a stressful time when moving home. We pride ourselves in good communications and therefore are particularly pleased to see your comments. Once again thank you
Kind regards
Stephen
Principal
★★★★★ 5/5
GoogleWe have finally moved into our much waited for bungalow, but cannot thank Ivan Zif enough for all his help and support for the difficult months we had. He made what is a very stressful time easier, with his positive attitude. He really goes further and beyond his call of duty to Martin & Co..
Christine · 5 July 2017
★★★★★ 5/5
GoogleSophie Walton was very helpful in any aspect of our tenancy that came about during our 1 year lease of their property
Brian · 16 May 2018
Agent replied
Thank you for your positive comments as we can continue to build on what we do well
★★★★★ 5/5
GoogleBrilliant level of service and care. Matched us with the perfect property. Both Indi and Ivan were professional and caring!
Daniela · 16 May 2019
Agent replied
Appreciate your very positive feedback, particularly for Indi and Ivan. We do always strive to help tenants in any way we can as moving can be quite stressful. Again thank you for your comments.
Kind regards
Stephen Dooley
Director
★★★★★ 5/5
GoogleI have been with Martin & Co for around 12 years now and have had great service during all this time. They are quick to respond to our tenants and provide great advise. Very recently they organised a repair to our boiler and ended up saving us a large amount of money by contacting the provide on our behalf and reinstating a policy which had lapsed. The team are great n
Tracy · 5 July 2016
Agent replied
Thank you for your very constructive comments, we really appreciate your positive feedback. Maintenance issues are challenging and repairs can be expensive for a landlord. We were delighted to have found a solution that satisfied you and we know your tenants were very happy with the outcome. Once again thank you for your comments. Director, Martin & Co WGC.
★★★★★ 5/5
GoogleKatie was an angel and so nice to work with. Replied very fast and always helpful!
Amy · 17 September 2020
Agent replied
Dear Amy
Thank you for your very kind feedback - Katie is a rising star in the organisation and is so pleased to have received such positive comments.
Once again thank you
Kind regards
Stephen Dooley
Principal
★★★★★ 5/5
GoogleSuper friendly, very professional, and impressively quick in sorting any issues. My oven died, and I had a new one ordered and installed within 5 days, and no mess left by the engineer. Always on hand to help if required. Happy tenant :)
Matthew · 28 February 2025
★★★★★ 5/5
GoogleGreat staff who care about tenants. They were informative, easy to talk to and a great help when it came to looking for a new tenancy on short notice. Very quick and professional too. 10/10 would recommend. Ivan and Indi were excellent and very friendly when it came to understanding our needs.
Andy · 16 May 2017
★★★★★ 5/5
GoogleBrilliant Team. Katie is very accomodating, attentive and quick to reply.
Adnan · 28 February 2021
Agent replied
Dear Livio
Thank you for your comments, Katie and the team are delighted to have received such feedback
Kind regards
Stephen Dooley
Principal
★★★★★ 5/5
GoogleBig thank you to you & your team for finding me 3 lots of tenants recently.
But more than that I appreciate the excellent service & support I have been given during what has been a tricky time for me. I do recognise & value your teams expertise. Without it I don’t think I could face being a landlady any more.
Claire · 4 July 2020
Agent replied
Dear Claire
As a long standing landlord of ours, we all here at Martin & Co Welwyn Garden City appreciate your very positive feedback.
Thank you
Kind regards
Stephen
Principal
★★★★★ 5/5
GoogleGreat service provided from a very friendly team at Welwyn Garden City with special thanks to Emma & Diane.
Mitchell · 6 July 2015
Agent replied
Thank you for your positive comments. I am particularly pleased for both Emma (Property Manager) and Diane (Property Maintenance administrator). We aim to provide both an effective and efficient process with all property management issues and are pleased you found our service helpful in this regard. Once again thank you for your feedback. Director, Martin & Co WGC.
★★★★★ 5/5
GoogleJust moved in and we’ve had an excellent experience with Martin&Co, very helpful and great staff who are very quick at responding and extremely helpful.
Also, they have a great app/ portal to view your property, check payments and raise maintenance notes in a very simple and easy to use platform.
Probably the best renting experience I have had so far! Thank you
George · 5 July 2019
Agent replied
Really delighted you found the whole experience so positive. Many thanks for your very positive and constructive comments, your feedback is appreciated.
Kind regards
Stephen Dooley
Director
★★★★★ 5/5
GoogleI am very satisfied with this company, they are serious and helpful. Tahmina helped me a lot, she answered me quickly, she are so kind and friendly. I highly recommend this company. Thank you Martin& Co for all.
Gyongyi · 21 July 2023
Agent replied · 29 August 2023
Dear Gyongyi
Many thanks for your generous comments, feedback like this is honest and helpful. Tahmina was thrilled to hear such considered feedback regarding the customer service she is providing.
Kind regards
Stephen
Director
★★★★★ 5/5
GoogleWhat a fantastic job Asha Rowney has done for me in fully managing my property since she took over quite a few months ago now. …
Mark · 15 April 2024
Agent replied · 29 August 2023
Dear Mark
A sincere thank you for your comments. Asha's output as a Property Manager is high and she is considered a great asset to our Company. As a valued Landlord we … More
★★★★★ 5/5
GoogleThey work for both the landlord and tenant and are fair in their practices. I rented through them for 5 years and found them to be responsive and good in their communication. Their fees are not overbearing and are open to changes in agreement where possible. Overall we enjoyed our stay due to the fact we had a great agent and Landlord!
Jonathan · 9 July 2019
Agent replied
A sincere thank you Jonathan for your comments, it is good to receive feedback particularly on our fee structure. We too very much enjoyed having you as a tenant. Kind regards Stephen Dooley - Director
★★★★★ 5/5
GoogleThanks to Sophie for the great service letting and managing my property. Great work thanks
James · 16 May 2018
Agent replied
Very pleased to hear you are happy with our service
Thank you
Regards
Stephen Dooley
Director
★★★★★ 5/5
GoogleIndi and the Lettings Team at Martin & Co are excellent! From the first time we viewed the house, to signing the lease, care throughout and receiving back our deposit, can't fault them, very friendly and helpful. Not many lettings agents make the tenants feel welcome but Martin & Co do! Thank you guys!
Shelley · 4 July 2021
Agent replied
Dear Shelley
Your feedback is very much appreciated especially as the returning of a deposit can be fraught with challenges. We are delighted to hear the entire process went smoothly for you and wish you the best with your next move.
Again thank you for your positive comments
Kind regards
Stephen Dooley
Principal
★★★★★ 5/5
GoogleReally nice staff, good at chasing things, especially at the end of the process that makes you feel like they care and are there to support you. They even gave me a bunch of beautiful flowers when I got the keys which I loved. Thank you.
Aimee · 2 August 2022
Agent replied · 31 August 2023
Dear Aimee
We all appreciate your kind comments about the team here in Welwyn Garden City. Thank you
Kind regards
Stephen
Director
★★★★★ 5/5
GoogleMartin & Co looked after the tenancy of my property, then later went on to manage the sale. For both, the team were fabulous. Being a first time landlord they made the process incredibly straightforward - Indi handled everything so … More
Jodie · 25 November 2024
★★★★★ 5/5
GoogleWe recently started selling our house through Martin & Co Stevenage. Unfortunately the Stevenage branch closed suddenly and the sale of our property was transferred over to the Welwyn branch. The transfer was seamless. Friendly and helpful, Sandra handled our sale expertly and was readily available, at the end of the phone, throughout lockdown. Highly recommended.
Ma · 18 August 2020
Agent replied
Thank you for your very positive feedback and for your recommendation, I know Sandra is delighted it all went as smooth as it did especially under such difficult circumstances.
Kind regards
Stephen Dooley
Principal
★★★★★ 5/5
GoogleWe have been renting with Martin and co for a few weeks now and every concern we have found with the property has been resolved very promptly either by replying to enquires or sending a professional contractor to assess and repair problems asap.
Shannon · 1 September 2022
Agent replied · 31 August 2023
Dear Shannon
Thank you for your positive comments, we are pleased to hear the management of issues were dealt with promptly.
Kind regards
Stephen
Director
★★★★★ 5/5
GoogleI recently had a wonderful experience with Martin &Co. All staff were very prompt, forthcoming and made the whole process of letting very smooth and blissful, right from, viewings to referencing and signing the contract. They all were very friendly and approachable all the time. Looking forward to a life long relationship with Martin & Co Team.
Nilanjana · 5 July 2019
Agent replied
The whole team here are delighted with your kind comments, they were constructive and very helpful as we always strive to improve what we do for our customers
Kind regards
Stephen Dooley
Director
★★★★★ 5/5
GoogleRecently started renting a flat managed by Martin & co, Tahmina's communication throughout the process was great, she quickly answered any queries I had and was friendly and approachable throughout. Overall whole process was very smooth
WJ · 6 March 2023
Agent replied · 31 August 2023
We very much appreciate your positive feedback and delighted to hear you were pleased with the level of customer service provided by Martin & Co.
Kind regards
Stephen
Director
★★★★★ 5/5
GoogleI have been using the team at Welwyn for a number of years to rent out and manage my properties and I have found the team led by Stephen to be extremely professional. Inevitably tenant issues do turn up from time to time and these have always been dealt with in a very efficient manner. I would definitely recommend!
Manav · 16 May 2016
Agent replied
Thank you for your constructive comments. The team works hard to deliver a professional service and we will go the extra mile to resolve issues as quickly as possible. Once again thank you for your positive feedback. Director, Martin & Co WGC
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
