Martin & Co Welwyn Garden City reviews

★★★★★ 5/5

Google

Just completed my house sale with Martin &co .Sandra Cole was easy to deal with , professional and very knowledgeable. Changed my view of estate agents . Cant recommend her enough !!!!PositiveResponsiveness, Quality, Professionalism, Value

Chris · 30 May 2021

★★★★★ 1/5

Google

Terrible agency experience. They promoted a property with water included as part of the deal. However, unbeknownst to me, they had already initiated a water account in my name even before we moved in. I assumed this was because water was part of the package, but later realized the account was still active even after we moved out.

THE · 4 January 2024

★★★★★ 1/5

Google

When looking for my first rented home, I was advised time and time again not to use letting agents due to their poor reputation. Unfortunately my experience with Martin and Co WGC was not an exception to this and why I've felt it necessary to leave a review. In the time I was renting through this company, I have only had one polite conversation with various members of the team. Despite always being polite and lenient myself, most correspondence had via email and phone call has been particularly rude, unprofessional and incompetent, and not at all the standards expected of a company who supposedly prides themselves in their customer service. Working in a similar industry myself, I can understand tenants frustrations but always would respond in a professional and courteous manner, unfortunately this isn't the case with the majority of the team at Martin and Co. Welwyn Garden City. We were left without hot water on several occasions and went 3 months without a working washing machine. All requests were recorded on our part but regularly we experienced far longer delays than seemingly necessary. It was very clear they didn't want to report or deal with a lot of maintenance problems as that involved asking the vendor of the property to spend money to fix them, thereby risking upsetting the vendor and losing business. While I understand you need to speak with the landlord to handle maintenance issues, that does not excuse problems lasting for weeks, months in my experience. At one point we received an email from a team member with an accusatory tone implying we had somehow broken an electrical item in the property, even though twice the professional THEY sent out informed both us and the company that it was a fault of the model itself and nothing to do with any user interference. Any emails regarding this from here were not responded to, or again, responded to in an impolite way. Attempts to contact the team were often unsuccessful, and when they were answered there was no consistent reply as to who was the property manager, which surely would be recorded on CRM systems that a well-known company such as Martin and Co. would use. Lastly, as I imagine someone from the team will be reading this, I encourage you to retain some of your humanity when dealing with enquiries regarding major problems with the properties you manage. Please remember these are people's homes, where people spend most of their lives.  For tenants to already be trying to live around problems they can't control and then for the people that can help them to be rude and unhelpful, it's enough to make someone feel extremely uncomfortable living in their home and it is a reason we did not want to continue business with this company. I would not advise anyone looking to rent to use Martin and Co due to my experience with the company. For any new tenants or landlords I encourage you to research the rights and expectations of you and the letting company to ensure you're not taken advantage of. I want to finish by saying none of my comments are in relation to the period of lockdown/interference due to COVID-19, I can appreciate that delays during this time are completely impossible to avoid. .NegativeResponsiveness, Quality, Professionalism, Value

Emily · 8 July 2021

★★★★★ 5/5

Google

We would like to leave positive feedback for Sandra Cole. Sandra worked tirelessly to ensure that the sale of our house and our move went as smoothly as possible. We had the hurdle of Covid lockdowns to contend with so Sandra communicated with us throughout, reassuring us and keeping us up to date with the whole process of selling our home. We cant thank you enough Sandra - your friendly manner and can do attitude kept us sane throughout this stressful process. 10 out of 10 and we would recommend Martin & Co because Sandra will be your 'wing man' xPositiveResponsiveness, Quality, Professionalism, Value

Diana · 8 July 2021

★★★★★ 5/5

Google

I’ve recently started renting a property with Martin & Co, and I have been really happy with their service. In particular Katie has been very helpful and really responsive to my queries

Luke · 4 July 2021

★★★★★ 5/5

Google

A big thanks to Martin & Co and team of Welwyn Garden City, for the amazing support provided by them in finding a rental property for me. It was all a very smooth journey starting from my first call to Indi on the enquiry, then a couple of well organised viewings by Ivan and finally the support on confirmation and moving-in steps by Katie. I must especially mention the patience and support of Ivan here who had to deal with a brief lapse of decisiveness on my behalf in finalising the property. And also, eventually the handling of admin activities w.r.t the tenancy contract by Katie. I have some previous experiences on property rentals with Martin & Co in different contexts and I can undoubtedly say that you would never feel that they are biased towards a particular party. They just seem to have that perfect balance in handling the deals where both the landlord and the tenant are in a win-win situation.PositiveResponsiveness, Quality, Professionalism, Value

S · 8 June 2021

★★★★★ 5/5

Google

We were lucky enough to deal with Sandra from Martin & Co. She made the whole process of selling & moving very easy and dealt with all questions and queries we had. She goes above & beyond and continually put my Nan at ease. She was very professional and knowledgeable and got us a great deal on selling my Nans house. Should we want to sell anything again in the future I would definitely use her and the company again.PositiveResponsiveness, Quality, Professionalism, Value

Lauren · 27 May 2021

★★★★★ 5/5

Google

Renting a property through katie, she was absolutely lovely, and my process was a lot of hassle haha, it involved the council paying my deposit which Katie accommodated perfectly even when it took a while and was overly complicated ! And then I needed to change my rent pay date which she handled within like 30 minutes, very accommodating and friendly woman. Thank you again for all your help.PositiveResponsiveness, Quality, Professionalism, Value

Liam · 8 July 2022

★★★★★ 5/5

Google

Excellent and professional service. Thanks to Tahmina for the help with the rental process for our new home.

Laura · 31 January 2023

★★★★★ 5/5

Google

Sandra helped us massively with selling our flat, she literally came in talked us through it all and took charge. She was enthusiastic and positive the whole time and was determined to sell it for us. Cannot thank her enough, very professional, very kind, friendly and so very helpful. Always put herself out for viewings, available everytime i phoned and asked for help with the lead upto exchange. Would 100% recommend using Martin and Co and requesting Sandra.

Abby · 13 May 2021

★★★★★ 1/5

Google

Very rude on the phone called to enquire about a property and he said now been rented asked about others just said no and was not bothered and hung up the call!!

Shradha · 3 January 2025

★★★★★ 4/5

Google

Excellent service from Martin and Co. recently i have approach for renting a property, very professional and prompting on replying e-mail. specially thanks to Katie Evans.PositiveQuality, Professionalism

Jeyam · 6 June 2021

★★★★★ 5/5

Google

Excellent service from a very friendly and professional estate agent from start to finish of our tenancy. Sophie Walton was particularly great in our final check out, friendly helpful and quick to respond to emails.

T · 16 May 2018

★★★★★ 1/5

Google

I called their office on Monday morning, with the intention of viewing a property they are listing. My details were taken and I was promised a call back. Nothing! So I called again, to be told they were trying to contact the seller. They …

Paul · 15 April 2024

★★★★★ 5/5

Google

The team are very supportive and well organised, especially Padraig and Indi who helped my flat mate and I find our amazing flat quickly and easily, i would highly recommend.

Claire · 15 May 2020

★★★★★ 1/5

Google

This letting agents is a con, they claim to be managing the property on behalf of a landlord but don’t actually do anything. AVOID AT ALL COSTS. I checked out of the property in early June and was going away on holiday. Martin and Co and planned to do my check out on my return. This date was changed, probably purposefully, to a date that I was away. Thereby the check out report was filled with lies and accusations. Myself and the landlord had a very good relationship and that’s been ruined by the lies that Martin and Co made to the landlord who lives abroad. These lies included “damaging the property” and “not having the property professionally cleaned”. The damage was a lie and the house was professionally cleaned by the company that Martin and Co suggested and had the certificate to prove it. So it wasn’t long until these lies were proved to be a lie. It’s now been nearly 3 months since the deposit should have been released and Martin and Co keep saying that the deposit can’t be released as it’s down to the landlord to release. The Landlord agreed the release of the deposit a month ago. In short, they are by far the most lazy, work shy staff I’ve ever come across who clearly have only ever had training in who to pass the buck and claim no responsibility. All I ever find is that “the person dealing with your case is on annual leave or in a meeting” I urge any prospective new tenants and landlords looking for a management company to take your money elsewhere. It really isn’t worth the time and energy it takes to deal with this shambolic company.

Zoe · 20 May 2019

★★★★★ 5/5

Google

Speaker as a renter, I can say that my experience has been straightforward. Also having messaged them a few times they've always responded to me. In the rare instance I needed something, they've been very fair and helpful when sorting out anything I've raised. Good customer service is genuinely hard to find these days but I can say I'm very pleased with their professionalism and helpfulness.PositiveResponsiveness, Professionalism

Neil · 31 May 2022

★★★★★ 5/5

Facebook

Traded with $1000 in my wallet after seeing so many testimonies and recommendation here on Facebook and YouTube about Mrs Rachael Wacker after mining and trading in my account. I opened my wallet and got a profit of $10,500 in 7 working days made my withdrawal successfully Mrs Rachael has changed many life's including mine am grateful mam you are a truly a woman with a heart of a raw gold. Contact her via: WhatsApp: +1 (971) 772-1286 email: rachaelwacker68@gmail.com

Alexey · 22 December 2023

★★★★★ 5/5

Google

Ivan, Stephen and the team provide a 1st class service, i have no hesitation in recommending them to landlord or to tenants. They are very fair and very easy to deal with.

Neil · 16 May 2016

★★★★★ 5/5

Google

Just recently rented a property via Martin and Co, and have been really pleased with the entire process, from viewing with Ivan Ziff all the way through to picking up keys today. Katie Evans at the Welwyn office has been extremely efficient, accommodating our requests and being communicative throughout. A great start to our ongoing relationship, which really puts my mind at rest as a tenant. Thank you, Katie!PositiveResponsiveness, Professionalism

Rachael · 12 June 2021

★★★★★ 5/5

Google

Our agents Katie and Ivan were such a pleasure to work with and made the whole process so smooth and easy for us.

Osarume · 17 October 2020

★★★★★ 5/5

Google

Very quick, smooth process with Martin & Co. Helpful and responsive. Thanks Ivan and Katie!PositiveResponsiveness, Quality, Professionalism

Steph · 6 June 2021

★★★★★ 5/5

Google

Katie was amazing and help out a lot emailed back very quickly

Caitlin · 27 March 2022

★★★★★ 5/5

Google

The Martin & Co Welwyn Garden City team are the best lettings property agents I have the pleasure of encountering. They are a very attentive team, looking after the landlords interest and the interest and well being of tenants. I had one instance where the boiler had broken down. Martin & Co WGC immediately sought two quotations and managed the whole process with the contractor in the background. Many thanks.

Jerry · 5 July 2019