Martin & Co Welwyn Garden City reviews

★★★★★ 5/5

Google

I cannot speak highly enough of the exceptional service provided by Martins&Co during my recent search for a rental property. In the midst of a challenging rental market, they went above and beyond to secure me a nice property. From the moment I contacted Ivan, I was impressed by his honesty, professionalism, knowledge, and dedication to finding the perfect home for me. Despite the tough market conditions and limited availability of properties, he remained positive, proactive, and committed to helping me find the right place. What truly set Ivan apart was his personalized approach and attention to detail. He took the time to understand my specific requirements and preference. His insightful advice and guidance throughout the search process were invaluable, helping me navigate the rental market with confidence and ease. Thanks to Ivan's expertise and dedication, I am now happily settled in a rental property, I am grateful for his outstanding service and would highly recommend them to anyone in search of a rental property, especially during challenging market conditions. In summary, Martins&Co Welwyn has set the gold standard for estate agents with their exceptional service, professionalism, and commitment to client satisfaction. Thank you for making the rental process a positive and rewarding experience!

TamunoZ · 3 January 2025

★★★★★ 5/5

Google

We dealt with Hefina and her team at Martin & Co in Welwyn Garden City for the sale of our late Uncle's property. Hefina impressed us immediately with her knowledge of the local market and her professional advice regarding the property and the sale. Throughout the entire process the team at Martin & Co were highly professional and very responsive. Buying or selling a property is always quite stressful but they were always there to assist in every possible way. Would highly recommend!

Alexander · 2 May 2025

★★★★★ 5/5

Google

I recently had the pleasure purchasing a property with this estate agency, and I couldn’t be happier with the service they provided. From the start, they were professional, organized, and incredibly responsive. I would especially like to mention Hefina, who was an absolute gem throughout the entire process. Hefina is always ready to go the extra mile to make sure everything runs smoothly. She kept me informed and reassured at each step. I can’t recommend Hefina enough. Five stars for a wonderful experience!

Tianna · 27 January 2025

★★★★★ 5/5

Google

We have just exchanged … HORRAY!! A very welcome relief and it is with big thanks to Michael Jacobs at Martin and Co. It has not been straight forward due to circumstances out of our control and we felt the pressure and uncertainty throughout, however, Michael was the one person amongst the professionals working together who kept great communication and reassured us. He went above and beyond to ensure contact was kept with our buyer and liaised with us at all times. Overall Michael is efficient, reliable and professional.

Nicola · 10 March 2023

★★★★★ 5/5

Google

Martin & Co looked after the tenancy of my property, then later went on to manage the sale. For both, the team were fabulous. Being a first time landlord they made the process incredibly straightforward - Indi handled everything so professionally, and was true to her word every step of the way. She was super responsive, thorough and I had complete trust in her to manage the tenancy end-to-end. When selling my property, Indi again actioned things at pace and secured the price I wanted. In terms of managing the process through to completion, the consistent service levels of the team were proven as Hefina was fantastic at liaising with my vendor, keeping me updated and worked in the background to keep the momentum going when the process slowed. If you’re looking to rent or sell a property, I would highly recommend the incredible team at Martin & Co. to handle it.

Jodie · 7 November 2024

★★★★★ 1/5

Google

After previously giving a 5 star review I unfortunately need to amend this to 1 star. Very unprofessional company. I was not allowed to view the property prior to moving in as they "couldn't find the keys". After moving out and handing my keys in they managed to lose the keys and tell me I hadn't handed them in, yet they have dated a report done on the property prior to them finding the keys (yet when I ask about this I am ignored). Upon moving in to the property the Carpets in the bedroom and living room had paint splatters and burn marks over them (this was not shown on the photos, I believe old photos of the property were used on the listing). There were yellow stains on the bathroom floor, a light fitting in the kitchen that was damaged and hanging loose, it had been pushed back into place using double sided tape to hide the damage but just dropped back down (this was reported on day one and not fixed during my whole eight month tenancy), again not shown on the listing. I was left without hot water and heating for two weeks due to nobody knowing how to operate the heating system. I was left two weeks not being able to wash any clothing due to the washing machine being clogged up and not releasing water when I first moved in and had to wait for a contractor to come out (who only worked Saturdays). When I moved in there was what appeared to be grout, that had been dropped on the heated towel rail in the bathroom, I have a photo of this the day I moved in, yet they are now trying to charge me for this and claiming it is damage, not that their contractor are poor decorators. Both the kitchen sink and the bath were clogged when I moved in and did not drain water and I was asked to pay for unclogging them myself, which I did. After just over a month in the property the air conditioning until started displaying an error message saying it was working at 54%, this was reported and after a month, nothing had been arranged, I asked for this to be postponed from Dec to mid Jan due to covid, yet this was not done in mid Jan and another seven months later when I moved out they still hadn't serviced it. I had no working key for the rear door to the property for months on end, the intercom repeatedly broke, the back door repeatedly broke. Although I have photos of the property being spotless when I moved out and have been supplied to them, they are now trying to charge me cleaning costs for "debris", which from their photos appears to be dust, they do not seem to understand that if they leave a property empty dust is going to fall, especially with an air-conditioning until that has not been serviced. They also are attempting to charge for damage to a door that they claim was done by "opening and closing the door". So be careful not to use doors in rented properties. After a few weeks of phone calls to them at the beginning of the tenancy to advise of further damage I had noticed, I was repeatedly told "don't worry, it is only minor so we don't need it to be listed", yet at the end of the tenancy they are trying to charge me for dust. If you rent with this company I would advise taking hundreds of photographs when moving in. When you are met at the property by the contractor who has done his own report of damage, I would advise not signing this off until you have been around every inch of the property. The report the contractor does should actually done with the tenant, so damage they have missed can be pointed out. Do not be naïve as I was and think that the Estate Agents are professionals and will not try and scam you out of money.NegativeResponsiveness, Quality, Professionalism

Justin · 19 July 2022

★★★★★ 5/5

Google

I purchased a property that was marketed with Martin & Co through their Welwyn Garden City branch. Keith Boyden was the Agent who was managing this process. From our initial viewing of the property through to; surveys of the property, contract exchange & completion, Keith’s determination to get us over the line prior to Xmas was exceptional (circa 11 weeks). Keith was also on hand at each step of the process to advise, answer any queries and provide guidance on all queries we had. I would not hesitate to recommend Martin & Co acting as Agents when marketing a domestic property. Thanks for all of your efforts Keith & a happy new year to you and the team. Mr & Mrs Foster.PositiveResponsiveness, Quality, Professionalism, Value

Lee · 30 June 2022

★★★★★ 5/5

Google

We are extremely happy with the experience we have had with Martin & Co. Tam has just been an amazing letting agent! Very friendly, professional, and quick to respond to emails. Asha has been great also. She has been quick to respond to emails and help us sort out any issues we have. We are very happy!

Adedoyin · 20 March 2024

★★★★★ 3/5

Google

So good for so long as a landlord, efficient and helpful. Then it went wrong when difficulties with tenants leaving when I needed to move back in. Feels like the tenants are priority and no attempt to use the accelerated process available, with everything on go slow. If I'm cynical , is this because they are still receiving rent and so earning fee which will stop when I get the house back? Currently feel I have no option but to take over eviction process myself. If you go with them, don't bother with paying for them to deal with evicting tenants, just do it yourself.

Helen · 20 January 2026

★★★★★ 5/5

Google

We just purchased our house through Martin and Co, Sandra was our contact and was absolutely incredible! Age couldn’t have done more for us. She made us feel like the only customer she had (even tho I know she was swamped) she was always on top of our purchase always one step ahead of what I was asking and nothing at all was too much to ask! I will 100% use them when we come to selling our house I couldn’t fault them if I tried! Plus they gave us a GORGEOUS welcome to your new home gift box with lots of essentials.PositiveResponsiveness, Quality, Professionalism

Cara · 19 July 2021

★★★★★ 5/5

Google

We are so happy with the service received from Martin & Co from start to finish. Ivan arranged a viewing for us immediately and answered all of our questions. He was also kind enough to let us view the property an extra time. Once we heard the good news that our offer had been accepted, Katie was amazing at communicating with us. Any questions we had she was very responsive and she was always offering to help us with anything we needed. We highly recommend using Martin & Co.

Elena · 8 July 2021

★★★★★ 5/5

Google

We have recently started renting a property from Martin & Co Welwyn Garden City. Due to Covid we couldn't come to the property to view it beforehand but they were fantastic at making sure we had all the information we needed - including a video walk through and pictures of how the previous tenant had it. Katie Evans has been wonderful at making sure everything went smoothly and keeping us in the loop at all times. After check-in she has been really proactive in helping us resolve small maintenance issues in the flat. This is a refreshing attitude from an estate agents and we look forward to the rest of our tenancy.

Becky · 4 July 2021

★★★★★ 5/5

Google

Stephen, Indi, Ivan and the team at Martin & Co have been managing one of my properties for over 10 years now - from the outset, they have been proactive in sourcing good quality tenants and are professional in quick responses to calls or emails and resolving issues in a swift manner. Indi Brown is a very supportive agent within the company who recently assisted me with a large repair that had to take place at my property - this helped a great deal to source a reliable contractor as well as coordinating access / photos etc - all of which was done on my behalf as I do not live local, alongside the covid restrictions. I would highly recommend this agent to anyone wanting to source a new property to rent or buy, as well as a landlord seeking to use a professional local agent for a reliable rental service.PositiveResponsiveness, Quality, Professionalism, Value

Vijay · 5 June 2021

★★★★★ 5/5

Google

Just recently moved into a new property with Martin & Co, and had everything handled by Ivan Ziff and Katie Evans. I could not be more impressed with their service, I viewed the property on 22nd May, and had the keys in my hand on June 8th. Everything was incredibly smooth sailing, emails were responded to within minutes, any questions I had answered immediately, and further information offered, and every step of the letting process was easy to organise and follow. I cannot recommend Martin & Co enough, genuinely the best experience I have ever had with a lettings agent.PositiveResponsiveness, Professionalism

Jessica · 31 May 2021

★★★★★ 5/5

Google

Buying a home is not only a huge financial commitment but it is also a very personal journey and we were so lucky to have worked with Sandra who is always so lovely and hands on with everything. She is brilliant at her job and always makes me feel so looked after. We walked away from this not only with a new home but also a lovely lovely experience. It’s a bad luck to talk about selling your home when you’ve just got it but when that time comes, I would definitely go to you for the job Sandra. Lovely to have known you.PositiveResponsiveness, Professionalism

Cat · 28 May 2021

★★★★★ 5/5

Google

What can I say...Martin and Co have managed a rental property for us for around 11 years. There is a reason we stuck with them. The whole team are great, Indi, Jane and Yash are who I would speak to if they needed to get in touch with me or if I needed to get in touch with M&Co. All 3 of them were a pleasure to speak and quick to respond/resolve issues. In those 11 year we had 3 different tenants. In between tenants moving out new tenants were found very quickly and so there was never a period where we didn’t have rent not coming in. It has now come to the end of the relationship with Martin and Co, as we have sold the property using Martin and Co. Sandra managed the sale from listing the property, marketing to the final sale. In all it took around a month from the property being listed to an offer coming in which we accepted. Sandra played a vital role in the negotiations too to make sure we got at least the minimum we were willing to sell for. Sandra I feel was instrumental to the sale going through as both my solicitors abs the buyers solicitors seemingly twiddled their thumbs for months. Sandra I feel went above and beyond in what we expected and assistance of chasing the solicitors to pull their fingers out as well as doing their work for them. I will honestly miss talking to her she’s more like a friend now. I would recommend Martin and Co to both landlords and tenants alike. As far as for tenants go, if there are any issues in the property Martin and Co will get the issue resolved. Landlords, your property is in good hands as Martin and Co Complete such thorough references for Tenants. Also would recommend to anyone selling a propertyPositiveResponsiveness, Quality, Professionalism, Value

Hannah · 28 May 2021

★★★★★ 5/5

Google

We have been dealing with Sandra Cole at Martin & Co in Welwyn Garden City regarding the sale of our Stevenage home throughout most of this year. Sandra has been an absolute star! We have experienced many difficulties with the sale mostly due to the complications from the pandemic. Sandra has kept us informed at all stages and dealt with a lot of hassle on our behalf. She's been able to think outside the box to help solve many of the difficulties and has been persistent in supporting us and our buyers throughout 6 months of unfortunate delays. If you need someone to rely on I highly recommend Sandra, with her by your side you'll be in safe hands.PositiveResponsiveness, Quality, Professionalism, Value

Diahnn · 25 May 2021

★★★★★ 5/5

Google

We recently purchased a property and Sandra was our estate agent. Sandra has been amazing in dealing with all aspects of us buying the property, she has been nothing but helpful, informative and has the patience of a saint! It took our property 9 months to complete (Through no fault of martin and co but due to other parties) and through the entire 9 months Sandra has battled in our corner and have felt she always had our best interest right until the end. This deserves a pay rise, a holiday or Both! Thank you SandraPositiveResponsiveness, Professionalism

Hello · 25 May 2021

★★★★★ 5/5

Google

Secured my next rental through martin&co - Right from viewings to application, everything has been clearly communicated and supported throughout by the lettings team. Special kudos to Katie and Ivan, who have been thoroughly supportive with all of our requests, keeping things simple and straightforward. Paperwork was promptly handled by the team, and we received quick responses for every email sent - The small things that make the difference at the end of the day. Highly recommended.PositiveProfessionalism

Varadarajan · 25 May 2021

★★★★★ 5/5

Google

I'd like to say how amazing the Welwyn branch have been to me and a credit to Martin and Co. Everyone has been so polite and helpful in what could have been a very stressful time. I'd like to give a special mention to Katie Evan's who has been unbelievable and has handled everything with total brilliance and has always been there to answer any questions I've had and made my move so easy for me.....so a massive thanks to you Katie its much appreciated.

Rob · 18 August 2020

★★★★★ 5/5

Google

Absolutely excellent service that went above and beyond. Hefina exemplified estate agency done right. She went out of her way to assist me, was always friendly, respectful and approachable. Both Hefina & Ivan were involved with my purchase, and I would actively seek to work with them in the future when I needed. Can't recommend their service enough!

Emily · 3 March 2025

★★★★★ 1/5

Google

Just finished my tenancy with these guys and I have to say I've not really been impressed throughout the 2 year tenancy. When we started the tenancy they presented us with a 30 page contract (yes. 30 pages.) and the agent was then dismayed and irritated when I insisted on reading every page before initialling and signing it (as you would - seeing as my previous contracts have been as short as 4 pages of A4). This was because they wanted to get out on time at 4pm on a Friday - You'd think being paid the fat end of £2.5k would warrant an extra 15 to 30 minutes in the office right? Right from the start of tenancy we had issues with the garage door opener which didn't work and it took them nearly 7 months to get us a replacement remote which actually worked. This was despite us chasing them weekly and even contacting the manufacturer ourselves to get the right spec - this definitely is above and beyond what I as the tenant should be doing. During the tenancy they wanted to conduct regular inspections - I have no issue with this but they were VERY uncooperative on when these inspections happened. Me and my housemate are both NHS healthcare professionals working shifts and they point blank refused to accommodate our shift pattern into their inspections because "they are very busy" and at one point even woke me up between nightshifts at 11am just to peak into my bathroom. (She was also surprised by me when I woke up with a start meaning that it clearly wasn't communicated to her that would be post-nights/sleeping either!) Around midway through the tenancy we encountered an issue with our utility supplier because we had been giving them readings from the wrong meter - when we asked M&Co where our electricity meter actually was, they wanted an £80 call-out fee to come and show us, even though the meter we had been taking readings from was the one they stipulated on their inventory documents. Thanks to assistance from other residence in the building, the actual meter was discovered behind a locked door which I was not provided a key for - in the end I had to go get one cut (oh and they refused to reimburse me for this too). This brings me on to the final issue with M&Co. FEES. Every single little thing has a fee attached to it and frankly, I've never known anything like it and I've rented a couple of times in different places around the county. So lets run though it: Set up fee: £225. Additional tenant fee: £75. Tenancy renewal fee: £75. Checkout fee: £120. Oh and call out fee: £80. (others that I thankfully managed to avoid paying include Guarantor Fee: £90, Amendment fee: £450 and out of hours service: £60). So for two people staying 2 years is a minimum of £495 in fees alone which I found to be unacceptable. (Oh and all of these are in addition to whatever they are charging the landlord - so good luck to the landlord here..) Another small niggle is that they are very sluggish to reply to emails which when they do reply, include lack of basic grammar and email etiquette. Written communications sometimes included one line and even one word replies - frankly its unprofessional. Your tenants are just as much your customers as your landlords are. Show some care and respect! I will given them that beyond the above, our tenancy ran smoothly and the property was lovely - but frankly I can't give them more than 1 star for this because these are the basics! There was no effort made on their part to improve the service they gave and frankly, when you're paying just short of £500 for something, I want it gold standard - this isn't. Sorry guys - You did ask for a review!NegativeResponsiveness, Quality, Professionalism, Value

Tom · 31 May 2020

★★★★★ 5/5

Google

I'm extremely satisfied with the experience I had with Tam and Martin & Co when renting my apartment. Their quick responses and excellent service from the initial viewing to the move-in made the entire process effortless. I wholeheartedly recommend Tam and Martin & Co.

Ogonna · 15 April 2024

★★★★★ 5/5

Google

Such an easy and smooth process going through Martin & Co. Katie was so friendly and attentive and helped me so quickly with anything that I needed help with. Overall, it was such a pleasant experience considering moving house or finding a new home can usually be quite stressful, in this case it was made so much easier with the kindness and help from Katie.PositiveResponsiveness, Professionalism

Jess · 15 June 2022