Belvoir Welwyn Garden City reviews

★★★★★ 5/5

Google

I received a couple of quotes when I wanted to sell my property and Ben from Belvoir in Welwyn was very confident. My house very quickly appeared on all the house sale websites and viewings started shortly afterwards. Once a buyers offer was accepted it was a very quick 10 week sale and I didn't experience any problems. Everyone I dealt with at Belvoir were very nice.

Keri · 1 January 2024

★★★★★ 1/5

Google

BEWARE! Ben Coss is a rude, arrogant little man who just slags off other agents when in a valuation representing the muppets that are BELVOIR, my partner was disgusted with some of the things he came out with! We only entertained these jokers because we had multiple letters from them, but it turns out it’s just a software that generates it for them and it’s all rubbish, they only have about 11 properties for sale and 7 of them are flats DO NOT USE!!!

Simon · 1 January 2023

★★★★★ 5/5

Google

We instructed Ben and his team at Belvoir Welwyn to sell our family home, which was subject to the grant of Probate and will complete on Friday this week. At the start of the process we consulted with 3 local estate agents in deciding who would act for us including Belvoir Welwyn. The range of their value assessments was £100,000 with Belvoir Welwyn the most positive . Ben was very clear in his view on value and was confident in achieving his best view on price, which he has and we are delighted at the outcome. He has managed the transaction during a lengthy probate period keeping the sale on track and us fully informed on progress. We have no hesitation in recommending Belvoir Welwyn to sellers in their area

Simon · 1 January 2023

★★★★★ 5/5

Google

Look no further than Belvoir Welwyn!! Excellent service from Ben and the team, going above and beyond on countless occasions! We both bought and sold through Belvoir Welwyn and were delighted with the service we received. Our house sold on the first occasion within 48 hours, and then again when unfortunately our first chain fell apart. Nothing seemed like much of a challenge to them at all. Ben was amazing at keeping our entire chain ticking along, keeping all parties, agents and solicitors up to speed. We have a lot to thank Ben and Belvoir Welwyn for!! Amazing :)

Dan · 1 January 2023

★★★★★ 1/5

Google

Poor experience with these agents. We viewed rental property in Tewin. Put an offer forward the following week. Received a call to say the landlord wasn’t prepared to remove the old furniture as we requested and that it was a sticking point on the request etc etc. fair enough. We didn’t hear anything more. Then randomly out of the blue got a call from the agent after 2 weeks saying actually the landlord had changed his mind, they would remove the furniture and our offer was accepted. Again all went quiet, no further instructions or information or anything. I chased and chased over the period of a week to see what was going on/what we needed to do etc. Charlotte who I was supposed to be speaking to never returned my calls. Then today I do get through one of her colleagues who explained she had gone on holiday. They spoke to their manager who stated that actually the landlord had changed his mind again and another tenant had been found and the property was no longer available. I’ll take this as a red flag. I can only imagine how our life would be had we actually got the property and needed help or maintenance support from the agent or landlord. No calls would be answered or returned and we would be ignored…….. Ultimately it’s your choice but this is my experience. Absolutely no confidence to trust and work with either the landlord or the agent and I wouldn’t recommend this companies services to tenants.

Chris · 19 June 2025

★★★★★ 5/5

Google

Chloe Dennis is a great worker. She is always on point. With Chloe you can relax knowing that she will help and do what is needed and keep in touch throughout. I like her work ethic. She is very capable. All the best in what you do.

Aman · 6 December 2024

★★★★★ 5/5

Google

Jordan and Ben from the Welwyn branch just successfully helped me sell my house. Having used 2 agents, Belvoir provides a more personalised service and provides constant communication keeping me updated and helping progress the sale through to completion. Top marks and big thanks to Jordan for his persistance and enthusiasm in helping me sell the house and Ben for his tenacity to ensure the sale progresses smoothly and completes successfully. Ask for them for your next sale.

Cm · 9 February 2023

★★★★★ 5/5

Google

Belvoir manages the property we rent and we have had a great experience with them so far. Everyone in the team is lovely and has been a breath of fresh air for us compared to some of the previous property management companies we have dealt with. In particular, Carlie Hillas has been a fantastic point of contact for us. Whenever we reach out with an issue, Carlie is extremely quick to respond, professional and helps to get things sorted asap.

Lara · 17 November 2024

★★★★★ 5/5

Google

We have been renting with Carlie Hillas and her team for a while, and they have always been awesome. Carlie has helped us out anytime we needed something and has been really easy to deal with. Big thanks to her for making everything smooth and stress-free!

Voloh · 9 December 2025

★★★★★ 5/5

Google

Ben was fantastic in helping me buy my first flat. As a first-time buyer, I had a lot to learn, but Ben made the process so much easier with his expertise and guidance. He not only found the perfect flat for me but also went above and beyond by constantly chasing the seller to keep things moving smoothly. Ben was always available to answer my questions and kept me updated throughout the process. His dedication and commitment were invaluable, and I couldn't have done it without him. I highly recommend Ben to anyone looking to buy, especially if it's your first time!

Tolga · 2 September 2024

★★★★★ 5/5

Google

Settling into a new property can be a daunting prospect but Magdelena and her team have made it a very smooth process. Every interaction with her and the team has been professional yet very personable. She does Belvoir as an organisation proud.

Bajo · 4 December 2025

★★★★★ 5/5

Google

We recently purchased a property in Stevenage through Belvoir Welwyn. Joe and Ben have been wonderful help throughout the process. They are very professional and cooperative . They tried their 100% for the deal to go smooth. Anytime, we need to visit the house for measurements or other things, they made it happen. Even, after purchasing property, they helped us in chasing sellers for utility queries. Thank you so much Joe and Ben and whole staff at Welwyn's.PositiveQuality, Professionalism, Value

R_ · 1 January 2022

★★★★★ 5/5

Google

We chose Belvoir to sell our house in April and can only say our experience was above and beyond selling our property in 72hrs! From first time meeting Ben for our valuation we hit it off, Really professional and courteous, He is a big credit to the company and always delivered his promises in what turned out to be a very challenging property chain, Would not hesitate to use these guys again..Not that we will be moving again!!!! Also big shout out to Joe who also dealt with our enquiries with ease.. All the best and tight lines Ben 👍 🎣PositiveProfessionalism

Tony · 1 January 2022

★★★★★ 5/5

Google

The team at Belvoir have been managing the rental of our flat for over 10 years. Carlie Hillas is our property manager and has been amazing. She is very proactive when it comes to dealing with any issues and always has good suggestions to ensure any issue can be solved well.. Thank you Carlie you are 5 stars!

J · 1 January 2024

★★★★★ 5/5

Google

Belvoir provide a very good service. I am very happy with them. Carlie Hillas is our main contact and she is extremely well organised and good at keeping on top of situations to push them through. Highly recommended

Duncan · 11 December 2025

★★★★★ 5/5

Google

Belvoir Welwyn have been superb in their service managing my rental property. Megan Jackson who is my Property Manager is responsive, polite and extremely helpful and I know I can rely on her to manage things for me so that the whole process is stress free and easy. I would absolutely recommend Belvoir Welwyn and Megan.

Sophie · 1 January 2024

★★★★★ 5/5

Google

I’ve been a landlord using Belvoir Welwyn’s services for over 16 years now. They certainly take all the stress and pressure off being a landlord and this is particularly useful for me given I live overseas. Rent is consistently paid on time and their processes take care of all other issues. Special mention to Carlie Hillas who is an actual rocket of a property manager, best I’ve known.

Adam · 1 December 2024

★★★★★ 5/5

Google

I appreciate Carlie Hillas along with her team for their amazing support in handling my properties. Their assistance is always timely, and Carlie Hillas consistently responds right away whenever we need assistance. She provides clear, positive, and helpful feedback, making every interaction smooth and stress-free On behalf of Mr. Ahmad Alabdali

Mohamed · 9 December 2025

★★★★★ 5/5

Google

we have bought our dream home through Belvoir and sold our house through them as well. We dealt with Ben Coss and Billy Walsh. Both were helpful through out and Billy was exceptional and prompt in response whether it is email or call.

Mehul · 3 August 2024

★★★★★ 5/5

Google

Have had a long association with Belvoir Welwyn for almost 14 years, first with the Lettings Team and more recently the Sales Team. I have found them without exception to be the most helpful team possible, nothing is too much trouble, they give freely of their time and advice when you get a bit stuck - always with a smile. Thank you to Lisa, Chelsea and the rest of the team over the years on the Lettings side, you’ve been amazing. Ben has just sold a property for me this year and guided me through the process with ease, efficiency, good nature and his expertise. Thank you Ben and to Billy too for organising house visits and keeping in touch until the house sale was completed.

KG · 5 May 2024

★★★★★ 5/5

Google

Belvoir have been brilliant at all stages of myself and my partners new tenancy. Having previously only rented privately I was sceptical about going through an estate agent but the professionalism, communication, and clarity from Dan, Rosie, Louise and Chelsea made the process uncomplicated and stress free. Dan Ansari and Rosie Moubray in particular were brilliant from the first day I contact Belvoir and couldn’t have been more helpful. I would highly recommend this company to anyone who is seeking a new home.PositiveResponsiveness, Quality, Professionalism

Diarmuid · 9 February 2021

★★★★★ 5/5

Google

***UPDATE*** They refund me the cost of the train and send me their apologies for the mistake. Thank you to Davinder, very kind and professional person. ****** They had a flat on Rightmove in Stevenage but they insert the map of Newhaven (77 miles away) and not only that, I received a message to confirm the address (again Newhaven) and they send me a link to maps with the exact address (again Newhaven). When I recognised the area was not that one on the pictures I call them and they say me that they had others views without problems. HOW?! Long story short: they send me 77 miles away from the actually house and I lost half day to go there and 35£ of train. Unbelievable.PositiveResponsiveness, Professionalism

Andrea · 1 January 2021

★★★★★ 5/5

Google

Impeccable service, timely and thorough advice provided by Davinder and his excellent team at Belvoir Welwyn gave us peace of mind with finding a new tenant for our property. Their attention to detail and regular correspondence gave reassurance that we were in good hands. This is the second time that we’ve had dealings with Davinder and his team and highly recommend the professionalism that they portray in every aspect of their business.PositiveResponsiveness, Professionalism

Sukhdip · 1 January 2022

★★★★★ 1/5

Google

Disgraceful, unprofessional and disrespectful letting agent. Let a 4 bedroom house via this agent and have had nothing not problems. This estate agent will string you along; not resolve issues; send you passive aggressive emails and outright lie when it suits them. Having moved in to our house we identified numerous maintenance issues. Half the lights didn’t work on move-in. Things were broken all over the house. Despite highlighting these issues, Belvoir continued to send us false and inaccurate check-in inventories for 6 months! We still haven’t got all of our maintenance issues resolved. The biggest issue was the unprofessional and dismissive attitude of the agency. Belvoir staff are routinely rude, dismissive, unhelpful and passive-aggressive. We have received numerous aggressively dismissive emails after simply following up on the long overdue maintenance and inventory issues. Every conversation with the office staff is a chore and fight- with the simplest of things escalates by office staff into a big challenge. Staff routinely twist facts and obfuscate the truth. It is really exhausting! I would recommend that anyone looking to rent avoid Belvoir like the plague! You won’t get any maintenance done and you will be treated like trash. I suspect (as detailed by other reviews and with our troubles with the inventory) they will try and fraudulently deduct money from you when you eventually leave. Avoid!! Update: A Belvoir manager called me the day after posting this review. Unfortunately, this conversation was just as unhelpful for example: 1. Denying things had taken place or issues had occurred 2. Making veiled threats to encourage my landlord to terminate my tenancy What was also interesting is that during the conversation, the manager indicated he was recording the call. When i asked for a copy of this recording he stated the line was not recorded. Highly suspect in my opinion. Throughout our conversation i was encouraged to remove this review with various statements such as "i'm not saying you should take the review down". etc. In short- what could have been a constructive reconciliation was marred by more unpleasant behavior and unprofessional attitude

Ian · 2 January 2020