Belvoir Welwyn Garden City reviews

★★★★★ 5/5

Google

An absolutely first class team that look after my property as if it were their own. Not once, in almost 20 years, have they ever dropped the ball. Very good tenant searches, excellent support from signing the detailed contract that looks after both tenant, landlord and managing agent, and clear, concise communication at all times. And, once let/rented the property maintenance and support for tenant and landlord is exceptional. There is no one better.

Annie · 21 November 2025

★★★★★ 4/5

Google

Belvoir Welwyn have been very helpful as managers for the property we're currently leasing. They're all friendly and thoughtful. Our property manager Chelsea has been responsive for major issues, and they have a website that makes it easy to report any concerns. The only reason I didn't give 5 stars is because I feel like there's still room for improvement in making it easier to report and get responses for minor issues, and there should be a way to directly contact the landlord rather than having to go through the agent for everything. All that being said, I would definitely recommend leasing from Belvoir Welwyn, they are effective property marketers and managers.

John · 6 July 2025

★★★★★ 5/5

Google

I would just like to express my sincere thanks to Superna Minhas at Belvoir Welwyn. My Son and I have been tennants at our property for nearly seven years now. Superna was so helpful, nice and very kind. She couldn't have done any more than she so kindly did. We had our boiler replaced and Superna arranged for a contractor to come look at it and before we knew it they were back replacing our boiler. The contractors were great too. Nothing was too much trouble for Superna and she got back to me straight away and not once left me waiting in any way. Thank you again Superna really appreciated all your help in such a dull situation lol (Longcroft House)

Lisa · 7 December 2024

★★★★★ 5/5

Google

Carlie Hillas & the team at Belvoir have managed the letting of my fathers house in Harpenden since 2011 with a level of service I can only describe as exemplary, always prompt, efficient and courteous. I really cannot recommend Carlie & the Belvoir team highly enough

Michael · 19 November 2025

★★★★★ 3/5

Google

UPDATED: As a tenant, Belvoir wasn't my option. With that said, during my four-year tenancy, things were fine. Unfortunately, at the end of my tenancy, I had to go through plenty of stress getting my deposit back from a dishonest landlord. Belvoir Welwyn could've done something to prevent the situation. Over a month after leaving the property and after a very intense back and forth comms, I was able to get a decent amount of my deposit back, mostly thanks to Carlie H. from Belvoir. Tenants, be careful at the end of your.tenancy!

Lucas · 2 October 2024

★★★★★ 5/5

Google

Richard supported us with the purchase of our house. He was extremely helpful throughout our purchase. He provided answers to all our queries. We completed our purchase in 2 months which was amazing. This was due to Richard's experience and knowledge of the conveyancing procedure. Thank you Richard for all your help.

Deepak · 4 September 2025

★★★★★ 5/5

Google

Belvoir has simply been great. Special shout out to Ellie for being so professional. I was new to the UK and finding a property here so proving to be a nightmare. The team at Belvoir helped me find a house to rent and made the whole process fast and straightforward. I didn't have to go through any hassle and they sent all the required documentation and guidelines of renting a property in the UK.

Bilal · 28 November 2024

★★★★★ 1/5

Google

Our experience renting through Belvoir Welwyn was extremely disappointing and stressful. When we moved in, the property was not cleaned to an acceptable standard, including what appeared to be faeces left on the toilet seat. When we raised concerns, we were told it had been professionally cleaned, but we were never provided with any proof, and the matter was quickly dismissed. Throughout the tenancy, we felt unsupported. For example, when a radiator bracket came off the wall, we were asked whether we were “using it at the time it broke”, a response we found unhelpful and dismissive. We also reported a rat in the kitchen while my wife was pregnant and we had a toddler in the home. At first, we were told no action would be taken unless it happened again. Eventually, it did, telling us they’d had no rats in their 600+ properties was both an irrelevant and flippant response. Another example of lacking support for the tenant. During the tenancy, we were moved from a rolling to a fixed contract and faced a rent increase. Around the same time, the burglar alarm system developed a fault, and despite being hardwired into the property, we were informed that it was our responsibility to fix it. When the contract was renewed, an additional clause was added revoking any responsibility from the landlord, which felt deeply unfair. Belvoir allowed the landlord to do this. After we left the property, the landlord attempted to deduct £515 from our deposit. We disputed this and went through the Tenancy Deposit Scheme (TDS). Both Belvoir and landlord delayed at every opportunity. After a six-month process, the TDS awarded only £50 to the landlord. However, 3 of the 4 items making up that £50 had already been agreed for removal with the letting agent before adjudication, a detail we believe was overlooked. A tedious process. We were left exhausted and disillusioned by the entire experience. In our view, Belvoir Welwyn did not advocate for us as tenants and allowed the landlord to control and extend the dispute process unnecessarily. It’s worth reviewing their online ratings carefully. Some highly positive reviews appear to come from individuals linked to the company, and many seem to be posted in concentrated periods, possibly in response to Christmas bonus requests that they send out on mass. That’s something prospective tenants might want to be aware of. If you’re considering renting through this agency, I would strongly recommend asking detailed questions upfront and keeping a record of every communication. From our perspective, it was an exhausting process that we wouldn’t want others to go through.

Ginger · 21 July 2025

★★★★★ 5/5

Google

In a time where everyone and everything feels busy, rushed and often difficult to manage, landlords and tenants alike should be grateful to have a Carlie Hillas and team on their side.

Steven · 22 November 2025

★★★★★ 5/5

Google

My experience with Belvoir Welwyn has been a very positive one. They are very dedicated, affable and passionate with everything they do. The staff have very good rapport and courteous as well. From Persons like Jack, Sue, Sharla, Superna and everyone there I have had encounter with. You guys are indeed a blessing to the whole housing agent industry. Thank you guys.

Asamoah · 1 December 2024

★★★★★ 5/5

Google

Belvoir Welwyn has been looking after my properties for some years now. I've always found them to be efficient, courteous and friendly..........great to deal with. Their maintenance teams are professional in their dealings with the tenants. Simple.............I leave it to Belvoir and don't worry! I, particularly, would like to single out Megan at the Welwyn office for her efficiency and courtesy in the many dealings I've had with her over the last few years. Any queries answered promptly and dealt with in a timely manner

STEVE · 1 January 2024

★★★★★ 5/5

Google

We sold our property through Belvoir Welwyn. Ben and Billy worked their socks off to get it over the line, after we had one time waster of a buyer mess us around and a second difficult buyer. Ben was extremely proactive and went above and beyond to get the sale through, even keeping in contact whilst he was on holiday. Both Ben and Billy are very good communicators and were almost always available to talk when needed. Thanks Ben and Billy for your hard work, dedication and commitment.

Dan · 1 January 2024

★★★★★ 5/5

Google

We would very much like to thank Ben Coss and Billy Walsh at Belvoir for all their hard work and commitment in providing an absolutely first-class experience regarding both the sale and purchase process. Ben is very confident, experienced, professional and engaging, with great tenacity and an excellent knowledge of the housing market. He was instrumental in progressing both the sale of our property and the purchase of a new property providing excellent advice and communication throughout. Billy has a very calm, patient and unassuming manner which is very refreshing! He paid great attention to detail and was in constant communication with us right the way through to completion. Always available on the phone and always responded to any messages very promptly. We really appreciated Billy’s friendliness, helpfulness and efficiency in providing a very thorough, diligent and reliable service. We felt very confident throughout the entire process that we were in very good hands and cannot recommend Belvoir highly enough. Ben and Billy with their dedication, knowledge, and professionalism are truly exceptional, and we would have no hesitation in using their services again, or recommending them to others. We felt fully informed at all times and supported which made the entire process feel smooth and stress-free. Thank you so much!

Star · 1 January 2024

★★★★★ 5/5

Google

My partner and I have now been with Belvoir Welwyn for just under a year. Our property manager, Carlie, has been absolutely brilliant; from the detailed contract at the start of our tenancy to the day-to-day management of maintenance issues, she has been professional, committed to delivering quality and her responses demonstrate a clear regard for our wellbeing as tenants. We have had a few unexpected issues with the flat but on every occasion, Carlie has been very prompt to respond and efficient in communicating to our landlord and the relevant teams to address the issues. Each person we have liaised with or met from Belvoir and their associated teams to date have been friendly, very helpful and professional. So a huge thank you to Carlie, the Belvoir Welwyn and Property Maintenance Teams for a very pleasant and positive experience so far.

Myrice · 1 January 2024

★★★★★ 5/5

Google

I had the pleasure of renting an apartment in St.Albans through Belvoir. The entire tenure of my tenancy was marked by professionalism, clarity, and outstanding service, which is all too rare in the bustling world of property rentals. Throughout my tenancy, I was particularly impressed with their prompt response to any maintenance issues or queries I had. It's evident that Belvoir prioritizes the well-being and comfort of their tenants, a quality that sets them apart in the world of property rentals. Thank you, Belvoir, and a special thank you to Carlie and Dan, for making my two years in St.Albans an absolute delight!

Giby · 1 January 2024

★★★★★ 5/5

Google

I would like say that Carlie Hillas and her team have consistently demonstrated a high level of customer service through out period that I have been using Belvoir . All issues have been delt with quickly and efficiently. And i look forward to continue working with her and the team going forward . Thank you Gareth Brooks

Gareth · 9 December 2025

★★★★★ 5/5

Google

Julie and Carlie have been incredibly helpful in finding the perfect place for my needs and ensuring a smooth tenancy. Carlie is always prompt in addressing any concerns with the flat and acts as a great liaison with the landlord. I’m very grateful for their support and would highly recommend using Belvoir's services!

David · 7 December 2024

★★★★★ 5/5

Google

Belvoir have helped me in getting the property for rent when i was in hurry bring my family to UK. Services after renting was very fast, if there is any issue or problem in the property - Ellie Dickinson helped us a lot by providing instructions to self resolve it and if that was not possible then pushed that respective areas who can help. And thanks to Chelsea Garratt too..

Goutham · 1 January 2024

★★★★★ 5/5

Google

After 10 years of owning a flat and using Belvoir as our managing agents ,which cannot be faulted, Carlie was a gem to get maintenance problems sorted out, we have just sold it.Ben and Billy had prospective buyers around in days and it sold in less than a week , an amazing team and first rate agents in all areas. So very pleasant and helpful . Cannot recommend enough !

ERic · 1 January 2024

★★★★★ 5/5

Google

Time flies, Carlie Hillas and her team have already been serving us for over three years. She and her team continue to deliver timely and efficient support. I truly appreciate the effort put in by the owner and all the staff. If needed, I would highly recommend contacting Belvoir for assistance.

Alex · 4 December 2025

★★★★★ 5/5

Google

Chelsea Garratt has been an exceptional property manager throughout my tenancy. She’s always quick to respond, approachable, and truly cares about making sure any issues are addressed promptly. Chelsea consistently goes the extra mile to ensure my living experience is comfortable and stress-free. A big thank you to Belvoir and Chelsea!

Pierre · 1 December 2024

★★★★★ 5/5

Google

Really appreciate the help from Carlie Hillas and the team at Belvoir. Solid property management and very responsive. Thank you.

Chow · 21 November 2025

★★★★★ 5/5

Google

We recently purchased our house through Belvior Welwyn and I have to say that Ben was absolutely fantastic! Even though we were not his client he supported us when our own estate agent did not, which I am forever thankful for him as if it was not for Ben our sale and purchase would have fallen through! Ben and his team have also been very transparent and honest throughout the whole process! If we ever move again we would 100% use Belvior!

Rebecca · 9 February 2023

★★★★★ 2/5

Google

Belvoir was an efficient agency until our tenancy ended. We gave them more than two months notice at the end of our tenancy, cooperated with property viewing while we were living there, paid our monthly rent on time and handed over keys of professionally cleaned house on the last day of our tenancy. Since then, they are not replying to my emails and returning any calls about deposit. Ms Chelsea Garratt was our property manager and she always replied within a day until the last day of our tenancy, but now she's ghosting us. I am sick of the agencies behaving like this after the end of tenancies.

Nudrat · 7 December 2024