Trusted Agent profile · Wellington
Verified
★★★★★
430 reviews across 2 platforms
30 Market Street, Wellington, TF1 1DT
DB Roberts's office in Wellington, at 30 Market Street, is rated 4.7 out of 5 across 430 reviews on two platforms, including 150 Google reviews rated 4.8.
One of our longest established offices having first opened in the market town in 1964.Wellington is one of our Telford network of offices and is located on Market Street with convenient access and parking close by.
Every review we hold for the Wellington office, from every platform, shown as written. First names only.
4/5
GoogleWe had a valuation meeting today and was very positive- Jo was knowledgable and provided insights to help us consider putting our property on the market. Jo was very honest and understood our position, there was no hard sell or pressure. With the added positive reputation DB Roberts has, it was an easy decision to instruct them in selling our home ☺️
Thank you for your lovely feedback! We look forward to helping you sell your home! 😊 …
5/5
GoogleOnly good experiences. Queries always responded to quickly and effectively.
Hi Elaine, thank you for the 5 star review and kind words about our Lettings team!
5/5
TrustpilotFast and Proactive
Emily was really attentive booking in viewings and asking all the right questions to avoid wasting time. Emily was in touch most days as she knew I was keen to get my property sold quickly and she really helped to move things along for me. My property was sold STC within a month with her help 😊
5/5
TrustpilotI’ve been with d b Roberts for a lot of…
I’ve been with d b Roberts for a lot of years as a landlord, I’ve always been pleased and at ease knowing they do so much to help, always there when needed. Bethany is a fantastic person that helps 100% with any issue. Thank you so much. 😊
5/5
TrustpilotSupport and a sale!
My experience with Jo Briggs (Valuation Manager) and Sue Hardeman (Assistant Branch Manager) at DB Robert’s was second to none. Friendly, professional and very thorough, they both went the extra mile with their service and support during my house sale. A great team in Wellington, I would have no hesitation in using them again or recommending DB Robert’s.
5/5
TrustpilotJane was really accommodating
Jane was really accommodating, has managed to squeeze us in twice for short notice viewings! Really appreciated the flexibility. She was really friendly and didn't make us feel pressured.
We're thrilled to hear that Jane made your experience enjoyable. We look forward to helping you find your perfect home!
5/5
TrustpilotOver the moon 02-02-2022
Over the moon! 02-02-2022Finally managed to pick up the keys to my new dream home!Jay and her team have been nothing but amazing!Had to pleasure to finally meet Jay, Kiri and Sam for the 1st time today .Special thank you to Jay who is an absolute doll, with her help and input she proactively pushed the sale through in my favour and made it all happen.What is meant for you will find its way! Keep doing what you guys do best.....because you are the best!Enjoy the well deserved thank you chocolate box.....lol!Much Love and Best WishesAnita..xxx
5/5
GoogleGreat support and customer service from Nicole and the DB Roberts team
Thank you for the lovely review, Rafiki! We’re so pleased to hear that you received great support from Nicole and the team. We’re always here to help.
5/5
GoogleLovely staff. Informative and helpful for helping us buy our first property.
Thank you for the lovely review, Fleur! We’re so glad our Wellington team has been able to provide the help and information you need as you look for your first home.
5/5
GoogleExcellent service from Bethany today, sorting out my rent review and protection insurance. Thank you
Thank you for your five star rating, Roger!
5/5
TrustpilotSuper friendly service
Bethany is always available to take my call, friendly and proactive. Excellent service all round, thank you.
Thank you for your feedback!
5/5
TrustpilotI have recently taken a rental property…
I have recently taken a rental property through DB Roberts and I can honestly say the process was seamless. Tia was fantastic guiding me throughout the process and kept me updated regularly. A very friendly but professional service 10 out of 10!
5/5
GoogleExcellent service, a friendly team who kept me updated every step of my offer and initial purchase steps through to handing over to the solicitors. Great communication and no chasing for updates required.
Thanks Joss, we really appreciate you taking the time to leave a review. It’s great to know that you felt supported throughout your purchase. Wishing you all the best as things progress 🏡 …
5/5
TrustpilotGood Experience.
As a rental company, I found DB Roberts Lettings Agency very professionally run. The staff were most helpful and polite at all times. I would definitely recommend DB Roberts. They made me feel as I was in good hands and that gave me peace of mind. Thank you very much for making my rental experience a good one.
Your peace of mind is our priority and we’re thrilled that we could make your rental experience a positive one. We appreciate your recommendation.
5/5
TrustpilotProfessional service
A huge thank you to Bethany for dealing with difficult tenant situations so professionally and efficiently. Keeping me updated at all times, explaining the processes and taking the stress out of the situation. I would definitely recommend using D B Roberts as your letting agency.
1/5
TrustpilotI would be more than happy to recommend…
I would be more than happy to recommend you use D.B Roberts... if you want to be lied to on a regular basis and enjoy dealing with incompetent, unprofessional people who seem to be happy to waste your time and money. I can not begin to explain how difficult D.B Roberts made my life for 6 months. We put our home on the market with D.B Roberts and it sold in 3 days (had 3 offers on the same day, and took the offer that they advised), then after 3 days the offer disappeared, not to worry D.B Roberts sold it again, this time it took 2 weeks for that sale to fall through. So, after 3 weeks of accepting offers and having them fall through we finally got another offer for the asking price. Matt Gilbert was our man (he was the captain of this doomed trip on the sea of incompetence and lies), to say that Matt lied to us every time we spoke would probably be a slight exaggeration, I think at least 10% of what he said was the truth, for example I'm pretty sure his name was Matt, other than that you really cant believe anything that he said. The great thing about D.B Roberts handling our sale was that we were in a small chain with 3 properties involved, not the most difficult of situations. I had our mortgage agreed, as did our buyers and the other buyers were cash buyers. Great stuff. The only issue being (as we found out after 4 months) was that the cash buyer was awaiting their funds to be transferred from their unknown, wealthy uncle and/or the recently crowned prince of a far off land (cant remember which one). In reality, the cash buyer was someone who didn't actually have the cash available to buy the property and wouldn't be in a position to buy the property for at least a year. D.B Roberts purposely kept this information from me and my buyer, this resulted in me spending over 4k in legal costs and surveys without having any real chance of completing the sale/purchase of my property.
5/5
GoogleVery professional and efficient company.
Thanks for the five stars, Mark! We’re glad we could provide the professional service you were looking for.
5/5
TrustpilotProfessional speedy service
Staff friendly, knowledgeable. I was given advice on some questions I asked and also my plumber let me down and they were able to resolve my problem very quickly. An invaluable service to working landlords, thank you to Lisa and Nicole and the team working behind the scenes.
5/5
TrustpilotExcellent service.
Excellent service.From initial contact, valuation, viewings, through to accepting offers.Communication; the guidance and advice was excellent every step of the way.We all know the old sayings about estate agents but DB Roberts proved this theory wrong....Quickly agreed a sale from first set of viewings.Special thanks to Katie Dennant for all her help.
5/5
GoogleWhat great service I’ve experienced at DB Roberts. Stephanie was fab I would highly recommend to anybody. Stephanie is an asset to your company.
5/5
GoogleStephanie has been great at communicating and keeping me up-to-date with new properties. Keep up the good work! Would highly recommend 5 star service!!
1/5
Trustpilot....................
Still no reply to what happened to the flat we won @ auction.. have noticed now that is re advertised by d Robertsand I am sold..at a guide price 12k cheaper than what we won it for.. after seeing your reply yesterday.. I have to say that you have not made contact with us about the situation this is not true..some honesty would be nice from d b Robert's about this matter
Hi Jonny, unfortunately we are unable to find you on our system from the details you have provided. So that we can respond and assist you, we have sent you a request for more information. Once we receive this we will investigate the matter and contact you as soon as possible. Thank you for providing us with more information. We have checked our system and can see that we have been keeping you up to date with the progress, with the last contact made yesterday to confirm that we should have an update for you by the end of the week. Please rest assured we are working on getting this property agreed.
5/5
GoogleI found my experience with DB Roberts to be extremely positive. The team was friendly, efficient, and consistently kept me updated on the progress of my offer. Their communication was clear and timely throughout the process.
Thank you Matthew for sharing your positive experience with our team!
5/5
TrustpilotFrom selling to completion
From selling to completion, Joshua @ the wolverhampton branch always kept me informed of the progress and always came across professional and helpful. Thanks again
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
