Strutt & Parker Haslemere reviews

★★★★★ 5/5

Google

First class service from all the Haslemere Team on a very frustrating and difficult chain further down the line. The team were extremely proactive and helpful in getting the deals done to our satisfaction. Being local they know the area and that is a big positive when selling to buyers outside Haslemere. Full marks all round,

Adrian · 27 November 2023

★★★★★ 2/5

Trustpilot

Classic estate agent, do the bare minimum

Classic estate agent, do as little for you as possible. Referencing took over a month just to find simple things like landlord references even when we had given the details multiple times. Response time always very slow throughout and tried to charge us extra at the end of our tenancy (technical error was their excuse). Overall, they weren't bad but had very little to do with our rental & only ever wound me up when having to deal with them.

Sam · 10 March 2021

★★★★★ 5/5

Google

Paula, Jen, and their team could not have been more helpful or professional in handling the sale of my late father’s quirky property. I honestly don’t think I could have chosen a better agent in Haslemere, and I recommend them without hesitation.

Russ · 22 September 2025

★★★★★ 1/5

Trustpilot

By far the worst experience I have ever…

By far the worst experience I have ever had.Ever since day one Meena from the fullham office has been extremely unhelpful, extremely slow with responding and not only that she gave me loads of drama by making me move in to a apartment were half of the things are broken.Now it has been about a month and I have complained so many times about all the things that have not been working and yet... they don’t give a damn. My dryer the kitchen fan the water pressure the fire place the light in the living room etc. There have been two electricians and plumber guys in my flat and neither of them fixed a damn thing but they did agree that they could have not let me move in to a place that’s half falling apart.I so regret my decision to rent from them.

Riquelle · 12 December 2020

★★★★★ 5/5

Trustpilot

The smiling voices of reason

Amy and Hamish at the Perth office were always available to help no matter how small a matter. Incredibly grateful to them for all advice and help given during a protracted sale. During a stressful time these were the people who kept us sane!

Norma · 26 August 2025

★★★★★ 5/5

Trustpilot

We would like to mention a massive…

We would like to mention a massive shout to Gina who has helped us throughout the whole process. We cannot imagine the struggles we’ve could’ve gone through if Gina didn’t support us, she’s so lovely and been great help by making everything so easy in a very professional way. Thank you so much Gina!! 🙏👏👏

Dogucan · 12 May 2022

★★★★★ 5/5

Google

Paula and her team were outstanding in helping us with our purchase, we would wholeheartedly recommend them to anyone.

Adam · 2 November 2024

★★★★★ 5/5

Trustpilot

Strutt & Parker - great result

Edward Church and the team at Strutt and Parker went the extra mile to keep our house purchase on track. The team were super helpful and always responsive. The result - after just one house viewing and a few months of patience and persistence, we are living in a beautiful house in a great location.

Alison · 27 April 2022

★★★★★ 5/5

Trustpilot

Excellent service from Strutt & Parker...thank you! Petra and team!

I had the pleasure of dealing Petra and her team over the past year through my tenancy with Strutt & Parker. The team were incredibly professional, helpful and efficient. Petra went above and beyond to help me, and I would not hesitate to use Strutt & Parker again for a rental or house purchase, if the opportunity presented itself. Thank you! Kelly G.

Kelly · 21 October 2020

★★★★★ 1/5

Trustpilot

Absolutely terrible so called rental…

Absolutely terrible so called rental agents! Viewed a property to rent was expecting a follow up call (never happened) when I inquired as to the status of the rental and how to proceed was then told ' sorry we are not taking anymore enquiries on the rental' And don't bother calling them as they never answer or return your calls! Thanks for wasting my time I definitely won't enquire about any property up with yourselves and will make sure friends etc don't neither.

Neil · 25 January 2024

★★★★★ 5/5

Trustpilot

Congratulations for such as remarkable professional and company!

I have been in contact with Mr Hayden and Strutt & Parker, as my family and I we have been looking for a property to rent since January 2021.Mr Hayden has been the most remarkable professional I have worked with, he has gone far and beyond my expectations, working extremely hard to find the perfect deal for us.

Pilar · 20 April 2021

★★★★★ 1/5

Trustpilot

S&P did no marketing for us

S&P did no marketing for us, and the team was defensive when we tried to make suggestions as to how to sell best (having had to handle several viewings ourselves at weekends- quite why estate agents don't work at the time when viewers are available remains a mystery to me!). I am sure they are fine selling conventional properties to wealthy buyers, but they didn't seem to have the audience for our mid-market character property. They didn't do anything to generate interest. It was not a happy or successful relationship, so we have moved on.

Monica · 14 January 2024

★★★★★ 5/5

Trustpilot

Wow!!!

Had a viewing of a property yesterday with Annabel. From the moment she opened the door to welcome us to 45 minutes later when she said goodbye we could not have been more impressed. She was utterly friendly, professional, knowledgeable, honest and truthful. Although this house is unlikely to be the home we buy due to location, although beautiful, we could not have asked for a better agent to show us around. I worked in the property industry for 20 years, owning my own agency for 15 of them and I would have loved this lady to have worked for me. She is a huge credit to Strutt & Parker and if I was selling a house I would use them just to have Annabel show prospective buyers. Thank you for your brilliant service and I hope you see this review. Gill Hopwood

Gill · 14 January 2024

★★★★★ 5/5

Trustpilot

Highly professional and perfect experience from start to finish

A very positive experience from start to finish. Amy McMenemy was always available to answer questions, and very responsive to emails and messages. I always felt that nothing was too much trouble. I had a very restricted viewing time for potential buyers and she did an amazing job of managing that, and follow up questions. She understood the unique nature of the property I was selling and made every effort to get the right buyer. I would highly recommend

Lina · 29 January 2024

★★★★★ 5/5

Google

We were hugely impressed by Strutt & Parker's proactivity. Having viewed a property through another office, the Haslemere office called us and enquired if they could evaluate our house for selling. Their enthusiasm, sensitivity and network were remarkable and enabled us to sell our home without going to the open market.

Norman · 23 October 2023

★★★★★ 5/5

Google

We had a very positive experience with Paula, Jen and their colleagues on the sale of our house. They were always available, kept us up-to-date with what was happening and were in frequent communication with our buyer's agent to keep the process moving. I would highly recommend them.

Peter · 27 December 2023

★★★★★ 5/5

Trustpilot

Very professional and efficient

We sold our house over the summer and Simon and the team were incredibly efficient, gave clear advice and very professional. The added complication of dealing with COVID-19 was dealt with and it didn’t hold up the transaction. The whole process was incredibly smooth from launch through to completion it was a joy to work with them. Thank you

James · 21 October 2020

★★★★★ 5/5

Trustpilot

Excellent

Gina Simpson (Barnet office) was the agent for our recent house purchase in Hertfordshire. Gina was excellent from start to finish. She was very efficient organising viewings and very responsive to questions. The process was challenging at times, but she always helped to move things along and to expedite the conveyancing process.

DO · 14 February 2022

★★★★★ 5/5

Trustpilot

Great Agency

Victoria was great all the way through our purchase, wouldn't hesitate to recommend this agency. Thank you for great communication and your professionalism throughout.

Cheryl · 14 May 2024

★★★★★ 5/5

Google

Jen and the team at Strutt and Parker in Haslemere were absolutely amazing in selling us a fantastic house just outside Rake. Not only were they enormously professional in managing the sales process, but they have since provided us with great advice and support regarding proposed works to the property. We wouldn't hesitate working with them again.

Robin · 23 October 2020

★★★★★ 5/5

Trustpilot

Gina & Rosanne were fantastic…

Gina & Rosanne were fantastic throughout the whole process of purchasing a new home and selling our property. The process was challenging towards the end but Gina worked very hard to make everything work. We have settled in at the new home and it’s fantastic. Thank you Strutt & Parker.

Mr · 4 February 2022

★★★★★ 1/5

Trustpilot

This company ROBBED us

This company ROBBED us. The Solicitors are complicit in taking advantage of pensioners. Do not trust them, The owner Anne Macdonald who is wealthy and owns a hotel took the stove that was advertised in the brochure. She stripped off mirrors in the bathrooms leaving exposed hot wires. Such greed on the part of owner and solicitors is disgusting. We are trying to go to the police because no one will correct this and undisclosed roof issues, mold, and numerous lies. If anyone can help us on how to proceed we would appreciate. In addition we paid $40,000 over asking and we feel violated like being raped. The greed is astounding. They all drive fancy cars and lie to your face. Avoid Suzanne Moss and Kerry Grant because they will not get back to you to help return a stove in their brochure and the mold is making us sick. Avoid at all costs. I hope we can get arbitration but the greed is so deep. Sad.

Debbie · 20 October 2023

★★★★★ 5/5

Trustpilot

Highly Recommended

Gina was a pleasure to work with, the sale of our property became a real partnership. She was friendly and professional throughout the whole process and was very well informed about our property. She was 100% committed to selling our house and never gave up. We would absolutely recommend her to any family of friends.

John · 5 February 2021

★★★★★ 5/5

Trustpilot

Victoria Rose was great to work with

Victoria Rose was great to work with, regularly updated us on progress and chased things up on our behalf. We have been impressed at how organised strutt and Parker were in terms of organising viewings, grouping them for convenience and following up on queries raised in viewings. I would recommend strutt and Parker.

Nicola · 10 June 2021