Every review we hold for the Waverley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKatie ( Lettings Team | Strutt & Parker, Gerrards Cross)
Context: Property let by Strutt & Parker, directly managed by landlord.After encountering several issues with the boiler and my landlord being out of the country, we opted to revert to Strutt & Parker for support and assistance.Katie from the Lettings Team, did not only go above and beyond her own remit to accommodate all issues in a highly timely manner, Katie also brought a lot of reassurance and a phenomenal delivery of empathy and kindness, when my emotions took the best of me.I commend and applaud Katie for her professionalism, efficiency and emotional intelligence.Endlessly, the performance of a team is only a true reflection of its leadership.Thank you Katie and Gerrards Cross Lettings Team.
S · 22 February 2022
★★★★★ 5/5
GoogleWe found the experience of trying to find a new home at a time when there were relatively few properties available to purchase, quite daunting. Eventually, we identified a suitable property marketed through Strutt and Parker and from that point on we have had a very positive experience in bringing the transaction to a conclusion. We found Strutt and Parker's staff to be very helpful in their pro-active, straightforward and pragmatic approach. We were impressed by their professionalism.
Steven · 23 October 2023
Agent replied · 22 October 2024
Hi Steven, thank you for your review! We are so glad you had a great experience with our Haslemere team and we will make sure to pass your comments on to them. Best wishes, Strutt & Parker
★★★★★ 5/5
GoogleWe recently completed on a property being marketed by Strutt & Parker, and they were fantastic. Paula was professional, efficient and friendly - she was incredibly patient and supportive through a lengthy conveyancing period. Big thanks to Paula and the team!
David · 2 November 2024
★★★★★ 1/5
TrustpilotSadly our experience hasn't been great…
Sadly our experience hasn't been great with Strutt & Parker.Here is some honest feedback about our experience!1. Promises and deadlines for marketing our property were undelivered2. The photo shoot was that bad we had to appoint our own photographer.3. Once a viewing was booked we'd spend hours preparing our property to look its best and after the viewing we'd receive zero feedback.This was on the selling side only.Ref the purchasingWe were in a chain whereas both properties were marketed by Strutt and Parker. The vendors of where we were purchasing decided they couldn't find anywhere suitable after we'd spent £2500 on legal fees. If this was not bad enough we were even more mortified when Strutt & Parker willingly re-marketed the property just a few months later for £50k more without even consulting us first.This will be costly to Strutt & Parker going forwards as we are property developers in the area, and they could have generated a lot more business from us, however we have gone with another agent who will be selling 5 properties for us in the first instance.
Matthew · 7 October 2021
★★★★★ 5/5
TrustpilotSophia and Sharnie from Strutt & Parker Suffolk
Sophia and Sharnie from Strutt & Parker in Suffolk were exceptional in working with us to find our country house and then get the purchase over the line. Their local knowledge and understanding of the properties we saw was the best I’ve experienced from any agents around the world. With an overseas vendor and in the middle of a covid lockdown they proved excellent brokers and the sale wouldn’t have happened without their input. I hope we are in our house for a long time but if I was ever to sell or looking for something new then they would be my first call, highly recommended!
James · 4 October 2021
★★★★★ 5/5
TrustpilotThe very best Estate Agents
I'd like to highly recommend Steven Spencer and team from the Strutt & Parker Gerrards Cross office. We had been looking to move home for the past 18 months and struggled to find the perfect property which met our family’s needs. Steven was very patient with us and showed us many different properties. At no time did he try to force a sale, instead he showed us properties which all could genuinely work. The end result was that we moved in to the perfect home and are extremely grateful to the Steven and all the Strutt & Parker. The experience was amazing!Best regardsMr & Mrs Gill
Nirvair · 8 September 2021
★★★★★ 5/5
TrustpilotGina Simpson at Strutt & Parker offers an outstanding service
My parents made the decision to sell our family home of 40 years and after being recommended we instructed Gina Simpson from Strutt & Parker to orchestrate the sale. Gina has been outstanding from start to finish. It is very hard to find an estate agent that actually fulfils their duties but Gina exceeded all of our expectations and has been so professional whilst applying personal touches to her service.My parents are thrilled and we cannot thank Gina enough and will definitely recommend Her services to friends and family.
George · 2 September 2021
★★★★★ 1/5
TrustpilotCaroline Clark disgraceful attitude.
We've dealt with Caroline Clark twice over the past year and we are truly disgusted with her manners. Very unprofessional and abrupt, cannot wait to get rid of you!Do not waste your money doing reference checks with her, she's not open and honest about what the landlord will and will not accept. You will pay for the reference only to discover that there's some reason that you can't be accepted as a tenant. Her one-liner emails are very impersonal. She forgets that she's made an appointment for a house viewing and has kept us waiting at a property while she casually drives up without an apology. The worst customer service ever. Disgusting.
SmellyAlley · 2 August 2021
★★★★★ 5/5
TrustpilotRecent house purchase
Without going into details, we were becoming downhearted and depressed about selling our house and buying a new place. Then, by great fortune we came across Strutt and Parker, and Gina Simpson in particular. Gina has what is nowadays the rare quality of inspiring trust, and it’s the lack of trust that makes house buying / selling so hard these days. From the outset Gina has been positive, and calming when our nerves were shredded. Her advice throughout has been invaluable, and she’s been there for us at anytime, without ever making us feel that we were pestering. We can strongly recommend Gina Simpson at Strutt and Parker.
David · 26 July 2021
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Olivia has been amazing and quite frankly instrumental in facilitating our flat purchase. She is extremely knowledgable about all aspects of properties and has been very helpful in putting us in touch with experts regarding certain areas to get quotes/reports/surveys etc. Based on our experience I can highly recommend S&P and Olivia in particular as she has certainly been very accommodating and always going the extra mile to get things done.
LPH · 20 January 2022
★★★★★ 5/5
TrustpilotThe Best In Gerrards Cross
I was extremely impressed with Strutt & Parker Gerrards Cross for the sale of my apartment. David was honest, professional, and solicitous during the appraisal and marketing of the property. Steven, who then negotiated and handled the sale, was truly fantastic at guiding the process, communicating regularly and offering sound advice. The compassion and level of customer care from all the team is exemplary and first class. Very highly recommend. Thank you for being the best out there.
Ross · 15 November 2021
★★★★★ 5/5
TrustpilotWe nearly went with Purple Bricks!
We nearly went with Purple Bricks to save us some money, what a mistake that would have been!!Not only was the entire process stress free, with Victoria and team always on hand to answer (unlike horror stories I've heard from other well known firms!), it's fair to say the expertise from Strutt Parker made up for the financial saving AND SOME tenfold, due to being able to market our property personally, to a tailored audience of ready to buy clientele who gained more on our sale price than any basic Rightmove listing could ever acheive.
Ryan · 5 July 2021
★★★★★ 5/5
TrustpilotMaking life changing decisions
Making life changing decisions cannot be easy - but once we found our dream home I was surprised at how easy everything fall into place with the support of Gina Simpson from Strutt & Parker. Even though we were the purchaser I felt that Gina gave good advice and helped us to stay on track and to realise our dream location. I felt Gina was reliable, honest and a true professional. My summer vacation is now sorted - it's a staycation in the new garden!
Katrina · 6 May 2021
★★★★★ 5/5
TrustpilotGina - Strutt and Parker
Gina Strutt and Parker was instructed to sell my home along with another joint agent. All her advice pre and post sale was invaluable and she is most professional and very knowledgeable. Always available with top negotiation skills too. Gina was first past the post between S&P the other joint agent. She keeps an eye on the big picture without forgetting the detail. Thanks for all the hard, successful work Gina.
Nick · 20 August 2022
★★★★★ 5/5
GoogleJen, Paula and team were always professional, attentive and communicative through our successful sale process.
Martin · 8 August 2025
★★★★★ 5/5
TrustpilotExcellent Service from Gina
After many months searching for the right house with many different estate agents we met with Gina at Strutt & Parker. Throughout the whole buying process we found Gina to be extremely professional, very efficient, and a very nice person. Gina was consistently on hand to answer all of our questions promptly, she was very diplomatic & helped to keep everything as stress free as possible. We would highly recommend both Gina & Strutt & Parker our experience has been excellent, thank you Gina.
Paula · 23 January 2021
★★★★★ 5/5
TrustpilotSally Noakes and team are very, very good
Sally Noakes and her colleagues at Strutt and Parker have given us a stellar service.There has been absolutely no sense of the one size fits fits all approach that in the past have made us feel houses are often treated as a commodity.Sally and the team were accessible, empathetic, authoritative and able to blend those characteristics to offer us a strategy that worked. It all not only felt right emotionally - it was logical and based on data and market wisdom and experience. Thanks to all that we could understand how and why the property was being valued and marketed.We were a pretty demanding client, but nothing was ever too much. So when we kept asking for more guidance and for solutions asap, we were speedily and efficiently managed. And best of all, the promised deliverables all happened.Give these guys a brief - they’re very, very good.
Graeme · 23 December 2020
★★★★★ 5/5
TrustpilotAmy and Hamish in the Perth office…
Amy and Hamish in the Perth office helped us to sell our parents home. They made us feel relaxed and reassured at a very stressful time. When the sale hit some unexpected snags they steered us through with the calm professionalism that only comes from a deep knowledge of Scottish property processes and experience. I would recommenced them to anyone selling a home in Scotland.
Ms · 8 July 2025
★★★★★ 5/5
TrustpilotThank you Strutt & Parker Gerrards Cross!
Strutt & Parker Gerrards Cross have been assisting us with our property search. From the very beginning, all the staff at the Gerrards Cross office have been outstanding. The team including Steven Spencer, David Greathead, Susie Easterbrook, Nikki Marshall and Jane Young, have all demonstrated a highly professional approach, seeking to understand our property needs and offered fantastic service throughout. We really appreciated their accommodating and approachable manner, which really helped at a busy time when searching for a property. We really recommend Strutt & Parker Gerrards Cross, if you are looking in the area, they are a true pleasure to interact with.Thank you Steven, David and team!
Sian · 4 December 2020
★★★★★ 5/5
GoogleJen and Paula were really helpful through a complicated and long purchase process. They communicated well throughout and I will happily work with them again!
Seamus · 3 April 2025
★★★★★ 5/5
TrustpilotTake the stress out of moving
We commissioned Stutt & Parker to sell our lovely Victorian house recently. The tone and positioning of the Marketing was right on point for this part of the market something we had fallen down on with previous agents. The quality of potential buyers was top notch so no time wasting and the communications from Simon & Jane gave us confidence that we were in good hands with some tricky negotiations needed at times. We've exchanged and look forward to moving soon, I've already recommended their services to one of my clients. I don't recommend people to my clients unless I know they have equally high professional standards. House selling doesn't need to be stressful if you're in the right hands.
Peter · 27 November 2020
★★★★★ 4/5
TrustpilotI used S and P partly because they…
I used S and P partly because they offered the highest price estimate and partly because I knew that, as a large company, their contacts to the likely markets were strong. Overall, my experience was good. The marketing material was high quality. I thought that there was an underestimation of my home's principal USP ie granny flat. There was lots of talk of multi generational living but that missed the point: grannies need to be on the ground floor. My other observation is that I thought S and P were far too slow to return staff after the first lockdown when business cleaaly picked up. That was UNFAIR on the remaining staff of whom too much was asked and not a good advert. I was grateful to Rozanne as manager particularly in the latter stages of both the sale and purchase.
Anthony · 26 November 2020
★★★★★ 5/5
TrustpilotThank you Steven Spencer & Team
A huge thank you to Steven Spencer and his team @ Strutt & Parker for playing their part in helping us turn our dream into reality. Steven and his team were very approachable and professional throughout the process, any queries were responded promptly and ensured complete transparency and clarity in communication. He understood and acknowledged motivations and intent on both buyers & sellers side and handled the deal professionally yet with a personal touch and positive outcome. Based on our experience I'd highly recommend Steven & his team @ S&P
Jigar · 26 November 2020
★★★★★ 5/5
TrustpilotLeagues above other estate agents.
Leagues above other estate agents.Having used numerous estate agents throughout the last 30 years we found Strutt and Parker to be leagues above other estate agents. We would especially like to thank Gina Simpson née Antoniou for the amazing personal care and attention during the sale of our property. Gina was in contact every day, to ensure the sale of our property ran as smoothly as possible during a stressful time. I believe her one to one and negotiation skills were a major factor to the successful sale of our property. We will be in touch soon for our next purchase!
Carmen · 20 November 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
