Trusted Agent profile
★★★★★
203 reviews across 2 platforms
85 High Street, Godalming, GU7 1AW, Waverley GU7 1AW
Gascoigne Pees's Waverley office at 85 High Street is rated 3.9 out of 5 across 203 reviews on two platforms, including 115 Google reviews rated 4.6. The 88 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Waverley office, from every platform, shown as written. First names only.
5/5
TrustpilotSaffron and Dylan at the Maidenhead…
Saffron and Dylan at the Maidenhead branch have absolutely brilliant they have been very professional and extremely helpful they are a credit to the company, couldn’t ask for better service from them.
5/5
TrustpilotFantastic customer service from Simon and Ben
We changed letting agents after 6 weeks as we had not been found any suitable tenants and we were always chasing for an update. We registered with Gascoign & Pees in Godalming and spoke to Simon who was encouraging and informative. Within a week we had new tenants! Simon and Ben kept us informed every step of the way and were easily contactable if we had any questions. Nothing was too much trouble. The fees were very competitive. All in all fantastic service with good old customer service at the top of the list!
5/5
TrustpilotUnbelievable
Unbelievable, I mean unbelievable, customer service.Spencer De Jonge went above and beyond to help answer my questions, and guide me on some areas of real estate in the Camberley area. I’d actually asked a number of estate agents the same questions, and none of them were prepared to answer them or really help in any particular way. Spencer, straight as an arrow - answered them all. Top notch
5/5
TrustpilotExcellent Sales Team
Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.
5/5
GoogleJade and Katie are a real asset to the company! Their communication has been great, they’re very efficient and professional. I would highly recommend them when looking for a property!
Thank you for your kind words! It's always a pleasure to hear positive feedback about our team members. Jade and Katie are truly exceptional and we are lucky to have them. We take pride in providing efficient and professional service and … More
1/5
TrustpilotI vacated a property earlier this year…
I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I contacted the landlord immediately and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t deal with the money side of things and he contacted the letting agent immediately, and they assured me they will refund would be processed within 1, 2 weeks.
5/5
TrustpilotExcellent service from Grace Parsons - Farnham
Grace Parsons was fantastic to work with, professional, friendly, and highly efficient. She made the lettings process smooth and stress-free, always available to answer questions and provide helpful advice. Her dedication and customer service are outstanding. Highly recommend!
5/5
GoogleI accidentally gave 4 stars in my last review, that was meant to be 5 stars. Jade Herring was really helpful and provide excellent knowledge. This support continued even once I received a tenant.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPoor Experience As a Renter
I recently rented a flat in Basingstoke, through the Farnham office (I know it doesn't make sense?). It was an old building converted into 4 new flats. When I was handed over the keys on 30th June I was actually looking forward to moving in.However the flat was dirty as were the windows inside and out. The lights did not work in all of the flat apart from the hall. Most of the sash windows could not be opened. To be fair these initial issues were fixed within 3 days the flat should never have been handed over in this state.There was two large bins at the property filled with building waste and garden waste. No proper provision was made for proper bins that tenants can use and that can be emptied weekly.I tried to register for Gas and Electricity supply to the property without success, as the Gas meters that had been fitted could not be traced on the "National Database" On 14th June Southern Gas Networks (Distributor) visited the building and cut all gas to the building as they said the meters had been put in illegally.To be fair again, Gascoigne-Pees did clarify within 24 hours that this should not have happened and that the gas would be reconnected.So no hot water and no gas to cook on for nearly a week! And still no idea WHEN the gas will be reconnected??I have been in the flat for nearly a month and still no bin provision and no idea when this issue will be resolved.I signed the Tenancy agreement online (via verisign) and did not receive a signed copy from the Landlord. An issue that I raised as the contract is NOT legally binding until both parties have signed and each party has a signed copy.So I was given a paper copy to sign and send to Gascoigne-Pees in the post, which I did. Still don't have a copy signed by both parties though!There is only 2 flats occupied in the building (including me) and two lots of tenants to move in. So the bin issue is going to get worse unless Gascoigne-Pees and the Landlord can actually take ownership and resolve the issue.The lettings team at the Farnham office do reply to emails and let me know things are in hand etc, they do communicate the problem is NOTHING HAPPENS!This laughable saga is a good example of HOW NOT TO RENT A FLAT. And they expect me to pay my rent on time for this shambles?!!!
4/5
TrustpilotDaniel Beckson's Professional Service
Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel
5/5
GoogleThank you Ben herzig and jack for your amazing service polite friendly and very work professional, only a phone call away and the job gets done straight away :) thank you very much guys for getting my family and I into our new home so quick rushed on your feet and still provide brilliant service.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleRowan and Katie have shown to me how great estate agents can be. They weren't acting for me as the seller but could not have been more helpful nor professional to me as the buyer. I would highly recommend Gascoigne-Pees Godalming above other EAs on the high street.
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWorst property managers EVER
25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.
5/5
GoogleGascoigne Pees are so efficient and friendly not to mention Michael and his team, what a star! They have been brilliant from start to finish. I would highly recommend them for any property you are looking for. They truly do look after you! We couldn't be happier. Thank you Michael, you surely know how to look after your clients :)
Thank you for the wonderful 5* review and recommendation of our Gascoigne Pees branch in Godalming, it's great to read that Michael and the team provided such brilliant and professional service and that you benefited from their friendly and dedicated approach. Many thanks, Michael
1/5
TrustpilotHarassment, Alarm & Distress Caused - Spamming Cowboys
I went through Get Agent which was my first big mistake… they gave my details to Gascoigne Pees who called me within minutes.
1/5
TrustpilotDisappointing Unacceptable Service
I cannot recommend Gascoigne-Pees, Leatherhead branch, after six months I am convinced that they were the wrong choice to sell my property. I definitely did not feel valued. When I decided to end the Agency Agreement, on 28/11/2024, I was completely ignored. After two visits to the branch I managed to get an acknowledgement. However, on the second visit (19/12/2024), the Assistant Branch Manager, was completely unapologetic. In my opinion his manner was offensive, rude and unprofessional. I left the office feeling very upset and physically shaken.
5/5
TrustpilotBen Calder - Rentals
From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!
1/5
TrustpilotI find it almost laughable how this…
I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism.
5/5
GoogleLauren Raycraft was very accommodating, professional, easy to contact and swift to respond to us as we started the process of letting with Gascoigne Pees.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe were very impressed by the service provided by Gascoigne -Pees. Alfie and the team were very helpful and professional in guiding us through the entire process and assisting us, as when required. Will definitely recommend them.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have been extremely impressed with the service offered by Gascoigne pees. They are very prompt and professional when dealing with me. Especially Ben Herzig, he is very friendly and incredibly helpful. I highly recommend them.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a great experience recently letting a property through the Gascoigne Pees letting team in Godalming. Michael in particular was extremely helpful and responsive in communication throughout the whole process. Arina is also a pleasure to deal with. Would not hesitate to recommend Gascoigne Pees in Godalming to anyone, keep up the great work!
Hi Dave, thank you for your wonderful comments of our service and colleagues! We really appreciate it and please let us know if we can do anything else. Many thanks, all at Gascoigne Pees
5/5
GoogleMichael McGiff and Ben Grogan at Gascoigne Pees Letting Agents Godalming were really helpful, professional and very much had 'can do' attitudes during the lettings process. They are worth particular mention as they were always very responsive and made the letting process very easy. Thank you very much for all your assistance!
Hi, Ros Thanks for taking the time to leave this review. I'll make sure this gets fed back to Michael and Ben as it sounds like they have earned every one of those 5 stars! Kind regards, Chris
2/5
TrustpilotFarnham branch
This company in Farnham has let our property for many years. Unfortunately now they seem to be complacent and we have to chase them for property checks to be carried out as per our contact. Once they finally did the check we are still waiting 3 weeks later for their findings. Also we have rung them throughout the day and left messages in their phone but they never bother to ring us back. They seem to have lost interest and we are rapidly losing patience.We would not recommend this branch of the company.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees's Waverley office has 203 reviews across two platforms: 115 on Google, 88 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Gascoigne Pees Godalming Sales is rated 3.9 out of 5 across all 203 reviews, and 4.6 out of 5 on Google from 115 reviews, checked 9 October 2026.
Gascoigne Pees Godalming Sales, 85 High Street, Godalming, GU7 1AW, Waverley GU7 1AW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.