Trusted Agent profile
★★★★★
203 reviews across 2 platforms
85 High Street, Godalming, GU7 1AW, Waverley GU7 1AW
Gascoigne Pees's Waverley office at 85 High Street is rated 3.9 out of 5 across 203 reviews on two platforms, including 115 Google reviews rated 4.6. The 88 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Waverley office, from every platform, shown as written. First names only.
5/5
GoogleJust dealt with Jade at the Godalming office and she was great. Would recommend using their services
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with Jade at our Godalming office. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI would like to thank Will and his team for an excellent buying experience on my recent purchase. In fact, it was the fastest, most pain-free property purchase that I've ever made and in this overheated market that is no mean feat. We had a very positive and constructive experience when viewing the property and an excellent solicitor recommendation and then Will kept us fully informed throughout the conveyancing and addressed all our concerns promptly and efficiently.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWarning - avoid this company at all costs!!
Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place.
1/5
GoogleI’m really disappointed with the level of service provided by this letting agency. There’s a complete lack of follow-up or communication, and when you finally manage to get in touch, the responses are brief, unclear, and not helpful. It's clear there’s a lack of competence and experience within the team. I should have known the minute I stepped into the rental, and it smelt like mould, oven was dirty, carpets had a thick layer of dust and the agent still had the audacity to say it’s been deep cleaned.
Hello Chanel, Thank you for sharing your feedback with us. I'm sorry to hear about your disappointing experience with our service and the condition of the rental property. Please contact us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotGreat service from Basingstoke branch
We recently bought a house through this estate agent. We encountered numerous problems along the way, and to be honest, if it hadn't been for these guys, the entire chain would have collapsed months ago. Special shout out to Danelle, who was just amazing.
5/5
GoogleActing on behalf of a new tenant looking to rent a property the Godalming office of Gascoigne Pees were effective and efficient. Special shoutout to Harjit Sahota who was especially helpful and responsive and enabled the process to proceed very smoothly.
Thank you for taking the time to leave us this tremendous 5* review David. Kind regards, Lucy, Customer Relations.
1/5
GoogleWe have struggled on numerous occasions to contact this agent, my wife tried to contact them several times with no answer, I realised why the other day, as I passed their office during their stated opening hours and the office was closed! Not good! In the end we gave up trying to view a property that is for sale with them, as we could not afford to wait any longer to make a decision on a property we had seen with another agent and offered on that home instead, which was a shame, as a house that is advertised for sale with them looked ideal, but we didn't want to risk missing out on another property that worked for us. Sellers beware, you are missing out on interest from potential buyers for your home!
Hello Alfred, Thank you for sharing your experience with us. I'm sorry to hear about the difficulties you and your wife faced in trying to contact our office and the inconvenience it caused. Please reach out to us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleAs many landlords will know, life is not always straightforward in the letting game and sometimes it can be downright stressful! However, my wife and I can report that, since Jack Marvin took over the reins of our two rental properties, we have always felt like we were in the best possible hands. Jack calmly and professionally sorts out any issues whenever they arise and always does so in a speedy and entirely personable fashion. Thank you Jack!PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review and kind comments. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotMel went above and beyond
Mel went above and beyond! Honestly, I couldn’t fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their propertyI
5/5
GoogleWe have had an amazing experience with Kristian and Alena in the lettings team at Gascoigne Pees. They have been incredibly helpful throughout the entire process of finding a property for me and my family. From the start, they were professional, approachable, and genuinely cared about helping us find the perfect home. They kept us updated every step of the way, ensuring we always felt informed and supported. Their excellent communication and dedication have made what could have been a stressful process so much easier. Thank you both for your hard work and for going above and beyond, we couldn’t recommend you more!
Many thanks for the great recommendation, 5* review and your kind words Lottie. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGascoigne-Pees Maidenhead gave us a…
Gascoigne-Pees Maidenhead gave us a fantastic service. After 40 years living in our home with memories of raising a family, my wife and I were dreading the day we decided to move. The team at Gascoigne-Pees guided us throughout the months of waiting and searching for that big move. We were treated with dignity and professionalism that finally paid off when we found our new home, being guided through the sometimes stressful processes of conveyencing.
5/5
TrustpilotFantastic, really recommend!!
I have a very good experience with this agency, I can't complain about anything, all issues and problems I had were resolved by the friendly and helpful agency staff, I would like especially to thank Grace from the Farnham branch for her quick communication and help🤗 I highly recommend Gascoinge Pees to future tenants! Thank you!!
5/5
GoogleMany thanks to Harjit at the Godalming branch for proactively and quickly resolving an urgent problem that arose while I was mid-move. Harjit provided timely and professional advice, organised the solution, and followed up his email updates with phone calls, all of which I much appreciated during my busy days.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI have recently let a flat through Gascoine - Pees, Godalming branch. All the staff, particularly Amelia Minns, couldn't have been more helpful or knowledgeable. She made the process of renting the property I'm shortly moving in to an easy process. Thank you Amelia
Philip Robinson thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotSarah was great
Sarah was great. Kept me in the loop.
1/5
TrustpilotScammed by branch in Basingstoke, avoid them
These agents in Basingstoke pressured me into making a holding deposit after seeing a property that I was interested in. I provided all the details for reference checks. They later came back telling me that my employers declined giving a reference until my probation is ended which is no fault of mine. I have contacted my employers personally on more than one occasion to get this sorted out, but was not successful. This agency contacted me requesting for a guarantor and as a foreigner, I could not provide the needed guarantor (UK home owner with £44k annual salary). The next few hours, the property was back on the market without saying anything to me about my holding deposit. When I contacted them, they told me I have provided false and misleading information (failed reference checks) which was very shocking to me. Avoid them at all cost.
5/5
GoogleWe are letting a property through Gascoigne Pees and the letting team have been absolutely brilliant. Arina took the time to help us through the process and answered all our questions thoroughly and honestly. She is very efficient dealing with the paperwork and has made our first experience of letting very positive and easy. Michael is the other half of the team we had looking after us and we are really grateful to him for showing all the prospective tenants around and securing a letting so quickly. We wholeheartedly recommend this team to you whatever your letting/rental needs are in the Godalming area.
Thank You so much for the excellent feedback. We at Gascoigne Pees feel immense pride to receive such positive feedback and inspires us to keep providing excellent service to all of our customers. I will ensure the team receive the positive feedback and pass this onto the relevant Regional Director. Many Thanks
5/5
TrustpilotSix-star service from Farnham office lettings
I cannot thank Emily (head of lettings, Farnham office) enough for finding me new tenants after poor experience with previous agent (a completely different company.) She achieved a 35% increase in gross rent for me, too! I noted more proactivity in 3 weeks from GPees than in 3 years from their predecessors. I was kept fully informed before and after every viewing, and despite most viewings taking place in appalling wet weather there was never a sign of recent footfall across the brand new carpet. If I could give them six stars, I would!
5/5
TrustpilotJemma Sexton is cheerful and very…
Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.
1/5
TrustpilotMaidenhead branch: Weirdest state agent interaction I’ve ever had
Was already feeling an odd vibe from the agents - they sounded annoyed or something. Put an offer in a house less than 6% off the original price. They told me the owners didn’t accept it - fair enough.
5/5
GoogleNeil, Arif and the team did a great job under extremely difficult circumstances during the purchase of our Godalming property. Always friendly and easily contactable, would recommend to anyone selling up in the area.
Many thanks Mike for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleKatie Fox and the team in Godalming have been absolutely amazing during the house buying process. Given the current market, I was extremely pleased to have sold my property so quickly with Gascoigne Pees. I want to thank Katie for all of her hard work. She was able to keep everyone in the chain happy despite challenges and ensured that we were able to move as quickly as possible into our new home.
Thank you Matt for your wonderful 5* review of our local Gascoigne-Pees team. It is great to read that you found our team amazing and professional. I will of course make sure your kind words are forwarded to Katie and the team. Best wishes, Scott
5/5
TrustpilotIncredible Staff!
Myself and my partner are first time buyers looking for our first property. This is been such an exciting process, and the lovely Mia from Redhill's Gascoigne-Pees has made it even more wonderful.
5/5
TrustpilotAmazing experience from start to finish
Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!
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Gascoigne Pees's Waverley office has 203 reviews across two platforms: 115 on Google, 88 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Gascoigne Pees Godalming Sales is rated 3.9 out of 5 across all 203 reviews, and 4.6 out of 5 on Google from 115 reviews, checked 9 October 2026.
Gascoigne Pees Godalming Sales, 85 High Street, Godalming, GU7 1AW, Waverley GU7 1AW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.