Every review we hold for the Waverley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a phenomenal experience with this agency. I had been looking high and low for a property within my budget that allowed pets and was really struggling. Lewis and Jade were both wonderful in helping me find the perfect place. Jade went out of her way to call me about a potential property that checked my boxes, she got me in for a viewing the next day, and walked me through the application process that same day. Thank you all for being so on top of things and helping me find a beautiful home!
Elena · 2 November 2025
Agent replied · 23 November 2025
Thank you for taking the time to leave such a kind review! It was our pleasure to help you find the perfect home that meets your needs, and we are thrilled that our team was able to provide exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with Gascoigne Pees in Godalming. Both Francesca and Stephen were truly outstanding throughout the entire process. Their communication was clear, timely, and always professional, and they consistently went above and beyond to support both sides and keep everything moving smoothly.They acted as exceptional intermediaries, making a complex purchase feel much easier and well‑managed. I genuinely appreciated their dedication, reliability, and the calm, friendly way they handled every step.
Maria · 6 July 2026
★★★★★ 5/5
GoogleI can’t recommend Katie highly enough! From start to finish, she was professional, approachable, and incredibly knowledgeable. She kept my partner and I updated throughout the entire process, answered all my questions promptly, and went above and beyond to make everything as smooth and stress-free as possible.
If you’re looking for an estate agent who genuinely cares and delivers results, Katie is the one to go to. A real credit to the profession!
Max · 24 September 2025
Agent replied · 8 October 2025
Thank you for your kind words! We strive to provide the best service possible and are thrilled to hear that we exceeded your expectations. It was a pleasure working with you and we are grateful for the opportunity. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGascoigne Pees have been very effective at finding tenants for us. We were delighted that Katie and the team found a new tenant so quickly who could move in to our house immediately following the departure of the existing tenants. Katie and Jack have always been very helpful and polite as my points of contact, showing a lot of initiative and ownership of issues.
Queenfisher · 16 November 2025
Agent replied · 23 November 2025
Thank you so much for your kind words! We are glad to hear that our team was able to find a new tenant for you quickly and make the transition seamless. We strive to provide excellent service and it's always great to hear feedback from satisfied customers like yourself. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe haven't bought with them yet, but after a dozen viewings with various estate agents we thought we'd leave a positive review for Stephen as our favourite agent to date. He gives us the space and time to explore by ourselves whilst being on hand to answer questions and share opinions when asked. Thanks Stephen!
Simon · 11 October 2025
Agent replied · 17 October 2025
Thank you for the kind words! We are happy to hear that Stephen has been providing excellent service during your viewings. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotCallum and the Letting team at Sutton Gascoigne Pees
Callum and the team at Sutton have been very supportive and helpful with our lets. We have been working with Gascoigne Pees for a number of years and we continue to have them look after our interests.
Anonymous · 22 September 2026
★★★★★ 5/5
GoogleIt was lovely dealing with Katie Church throughout the process of finding a new flat for my Dad. She was extremely professional, thorough, responsive and empathetic. And the call to see how he was settling in was very thoughtful ... thank you Katie.
Sheryl · 1 December 2025
Agent replied · 22 December 2025
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Katie provided such excellent service and care for you and your Dad. Our team takes pride in making sure our clients feel supported every step of the way. We truly appreciate your trust in us. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKatie assisted with showing me a superb accommodation which exactly suited my requirements and then with finalising the tenancy agreement. Everything went very smoothly and Katie ensured everything moved along swiftly. I am most grateful to her and GP. Highly recommended!
Terence · 24 November 2025
Agent replied · 22 December 2025
Thank you so much for your kind words! We're thrilled to hear that Katie was able to find the perfect accommodation for you and assist with the tenancy agreement. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleKatie worked promptly and efficiently to resolve the issues raised and kept me informed throughout.
Katie was courteous and helpful when we spoke in the office.
Katie seemed to understand the complex regs impacting landlords and sought to resolve the queries we had.
Margaret · 2 November 2025
Agent replied · 23 November 2025
"Thank you for your positive feedback! We're glad to hear that our team member, Katie, provided you with efficient and consistent communication while addressing your concerns. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an excellent experience letting a property this week. Jade was not only professional and efficient but also very kind and approachable. What is normally a stressful experience turned into an enjoyable experience thanks to Jade. Highly recommended.
Fiona · 1 December 2025
Agent replied · 22 December 2025
Thank you for your kind words, we're thrilled to hear that Jade made your experience stress-free and enjoyable. We pride ourselves on providing professional and efficient service with a personal touch. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally happy with our house sale with Gascoigne Pees. They managed to find a buyer quickly and efficiently. After that they were so helpful during the vending process, whenever there was a delay or a problem, they were able to communicate across all of the parties and get the problem unblocked. In particular, Connor has been very helpful and very communicative, he is a friendly and nice estate agent, with high integrity. Thanks Connor, Arif and the whole team.
Amber · 25 July 2024
Agent replied · 23 October 2024
Hi Amber, thank you for sharing your positive experience with Gascoigne Pees. We're delighted to hear that Connor and the team provided excellent service throughout your house sale. Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWe have been dealing with numerous agents locally as we search for our next home most have been great but sadly that is not the experience we have had with Gascoinge & Pees I have enquired with this company several times and never heard back, when I have called, they have just been rude and standoffish so frankly at this point I give up trying to book a viewing as I would rather work with companies that seem to see us as an inconvenience.
Oliver · 1 December 2025
Agent replied · 22 December 2025
Hello, I am sorry you feel this way please email me at review@connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleKatie was hugely conscientious and followed up with updates on prospective residences. Her communication was much appreciated. I would recommend Gascoigne-Pees Godalming and Katie deserves recognition.
Steve · 20 December 2025
Agent replied · 22 December 2025
Thank you for sharing your positive experience with Katie and Gascoigne-Pees Godalming. We strive to provide excellent service and are glad Katie's dedication and communication were appreciated. We will make sure she receives the … More
★★★★★ 5/5
GoogleI had a very positive experience using Gasgoigne Pees in Godalming. All the staff members I dealt with, from Simon initially, to Harj and Amelia were all very helpful, efficient and lovely. I am so pleased I chose to use them in the end, instead of doing it myself on OpenRent. It was worth the fee, as they took all the stress out of it for me.
Emma · 25 July 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review Emma. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotEvery effort to make it happen, well done Ben
Buying a house in West Byfleet. Ben is on spot. Very helpful. It was very easy to deal with him. Thank you for all you hard work. Best regards.
Mariusz · 23 July 2026
★★★★★ 5/5
GoogleJade and Katie were fantastic! They went above and beyond to help me and were very knowledgeable about the local area. Thank you both!!
Anne · 15 December 2025
Agent replied · 22 December 2025
Thank you for your kind words! Jade and Katie are exceptional at providing top-notch service and we're so glad they were able to assist you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKatie Church was exceptional, from the first enquiry call right throughout the process , even after the hand over of the keys .
Phillip · 8 December 2025
Agent replied · 22 December 2025
Thank you for your kind words, ! Our team takes great pride in providing exceptional service from beginning to end. We're thrilled to have made your experience with us a positive one. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotThank you Melanie Williams
We would like to thank Melanie Williams of Camberley Gascoigne Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack of communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our chain was longer than originally informed. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!
Mr · 19 February 2025
★★★★★ 5/5
TrustpilotThank you Melanie Williams
We would like to thank Melanie Williams of Camberley Gascoigne Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack of communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our chain was longer than originally informed. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!
Mr · 19 February 2025
★★★★★ 5/5
GoogleAs a landlord who lives far away from the property, it was essential that I found agents that could deal with any ongoing issues quickly and with excellent communication. Harj is always professional and friendly, as are all the team members at Godalming. I have relied heavily on his advice, which has been excellent, and I feel he really understands both the landlord and tenant perspectives.
Nicky · 27 March 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review Nicky Spyderpyg. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
GoogleSpoke to Katie today trying to to rent a property- never had such a bad unhelpful service in all my years - why would you employ someone like this to be your first point of contact - sort your company out if your expect to continue trading
Steve · 23 December 2024
Agent replied · 25 December 2024
Hello Steve,
Thank you for your feedback. I'm sorry to hear about your experience and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can assist you further.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleKatie Church was super professional in her dealings with me, and is certainly a credit to Gascoigne Pees.
Malcolm · 2 November 2025
Agent replied · 23 November 2025
Thank you for the kind words! We are so proud to have Katie on our team and are thrilled that she provided you with a professional experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJust wanted to say a big thank you to Kristian Panayotov, he went above and beyond to assist myself and my son find and move into a property.
Very professional and polite a real asset to your company.
Wish him all the best
Shelton Sims
Shelton · 23 December 2024
Agent replied · 25 December 2024
Thank you for your 5* review Shelton. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBeing a serial mover and having experienced many estate agents (around 20) over the years, I was pleasantly surprised by the service I received from Alfie, Will and the team at the Godalming Branch. I only approached these agents as they sold another house in the same road and previously I didn't think that they were suitable for selling my price bracket property (over 1 million) as I had associated them with lower price brackets. I was wrong!
I received a superb service, very reliable, not too pushy, extremely informative and a very friendly team. They listened to everything I wanted from write ups to photos and how I wanted the open day. Whilst they made helpful suggestions.
Having many offers at the asking price and over, they dealt with the sale very smoothly. There were challenges like the elderly foreign buyers ensuring their funds were in the country and explaining how technology works to them. Alfie worked tirelessly to solve the various issues ensuring that both I and our buyers are very happy with the service that we both received.
I DEFINATELY RECOMMEND this estate agents and will be using them again in the future.
Sarah · 24 October 2022
Agent replied · 23 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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