Taylors Estate Agents Watford reviews

Hi Dan,Thank you for your review and taking the time to share your feedback with us. We're sorry to hear you don't like the update to our website.We make thousands of big and small changes to Rightmove every year so that it stays quick and easy to use to find your next home. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters. We’ve given them a fresh new look, and the pages are faster to load. Our aim for the new look page is to give home-hunters a better view of a property’s features all on one page. We’ve been switching on the page to people using the site gradually so that we can make changes as we go based on people’s feedback, as we know we don’t get it right first time. Your feedback has been passed on to our specialist Development Team to take into consideration.Many Thanks,Rightmove

Hi Jonny,Thank you for your review and we're sorry to hear you don't like the recent changes to our website.We're absolutely taking on board all feedback from home hunters and Estate Agents that advertise on Rightmove. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters.The changes we've made to the website have been switched on gradually so that we can make further changes as we go based on everyone's feedback to us.Your thoughts have been shared with our specialist Development Teams to take into consideration for you.Many Thanks,Rightmove

Good Morning Helen,Thank you for your review.Thanks for getting in touch and sharing your feedback on our recent changes to the website. We've shared your comments with our specialist development teams to take into consideration for you.Many Thanks,Rightmove.

Hi Alessandra,Thank you so much for your review of Van Mildert’s services, we really do appreciate all the feedback we receive and take it all on board to improve our services.I have passed your comments on to our head of referencing and I just want to thank you again for your incredibly helpful review!If there is anything else we can help you with, please do not hesitate to get in touch.Kind regards,Jenny

Hi Jacob,Thank you for your review.We're sorry to hear you feel this way and that you've had difficulty finding a property. All properties on our website are uploaded and managed by the Estate Agent themselves, it's not something we do for them at all.Each agent will have their own company policies and processes which isn't something we have control over at Rightmove as we're not a Governing Body.When an offer is accepted on a property, some agents will update the listing to Sold STC/Under Offer straight away, others will make the amendment when contracts are exchanged, and some don't change the listing at all. There are no regulations in place that enforce an agent to make this change, as it's only at the time the property completes in a sale that it must be removed from the market.We encourage all agents to update their properties to Sold STC/Under Offer so that it's clear to home hunters an offer has been accepted, however, it's ultimately their decision. If you're aware a sale has completed on a property and it hasn't been removed, you can report the details to us.Our specialist Data Quality Team will investigate and take appropriate action. You can send the details of how you know the sale has completed along with a direct link to the property on dataquality@rightmove.co.uk.Many Thanks,Rightmove

Good morning Mr & Mrs Jopson,I am incredibly sorry to read that your experience as guarantor has been time consuming and stressful, our process for guarantors is usually the same as our referencing process and takes on average just under two working days to be completed. We try to make our process as streamlined as possible, however in this instance it looks like this hasn’t been the case.Without specific details, I cannot look into this further for you and provide solid feedback, however, please email customerservice@vanmildert.net with your reference number, email and property you were being guarantor for and I’ll look into this with you.I do want to address your concerns around the level of personal detail you provided how this is being handled. I can assure you that our data, both in terms of handling, security and storage, is done so in an incredibly safe manner. We use the latest in security technologies and work closely with our teams to ensure they are regularly kept up to date with training on how to handle and store personal information. For more information this, I can put you in touch with our Head of Compliance, who can provide you with more specific information.It is unfortunate to see that in your case, we have had negative feedback surrounding our working from home policies, which we have previously been incredibly proud of and receive regular positive feedback from agents as a result. This is something I will pass on to our head of referencing to address as soon as possible, as of course, our service needs to be consistent across the board, for guarantors, applicants and landlords, as well as agents.I will also pass on your comments to our internal training manager, who ensures the team are kept up to date on industry standard practices, as I am sure she will be very keen to improve on this review in particular.Like I say, if you would like to go into detail on why things were delayed and any reasoning behind specific actions taken, please do not hesitate to get in touch. Personally speaking, I am very keen to get to the bottom of this with you.I would like to extend my apologies again to you, and I do hope you get in touch. We are incredibly keen to improve in areas our customers feel we need improvement, so all feedback is much appreciated. Kind regards,Jenny.

Hi, Thank you for taking the time to leave us a review. I'm sorry that this has happened. I'd like to take a look into the issues you are having. Please, could you email us at talk-to-us@rightmove.co.uk or call us on 01908 712300 with more information? Many thanks, Rightmove.

Hi Sue,Thank you for your review and we're sorry to hear you don't like our recent update to our website.We make thousands of big and small changes to Rightmove every year so that it stays quick and easy to use to find your next home. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters. We’ve given them a fresh new look, and the pages are faster to load. Our aim for the new look page is to give home-hunters a better view of a property’s features all on one page. We’ve been switching on the page to people using the site gradually so that we can make changes as we go based on people’s feedback, as we know we don’t get it right first time. Your feedback has been shared with our specialist Development Team to take into consideration.Many Thanks,Rightmove

Hi Tim,I am so sorry to read that you have been unhappy with our service. It is never our intention to ruin anyone’s hopes of moving into their dream home. I can appreciate your disappointment, frustration and anger and can guarantee if I was in your shoes, I’d absolutely feel the same, so please know that I want to get to the bottom of this for you. Please contact customerservice@vanmildert.net and I can go through this with you in detail and update your review accordingly. I would also like to say that at Van Mildert (and I am certain these sentiments are echoed across the industry), we take no delight in failing an applicant’s reference. At some point in our lives, we have all rented, and we understand the emotions involved in finding a property and how stressful the application process can be. Personally, I take no joy in responding to one-star reviews, because I know how I would feel if I were in your shoes and I really am sorry that the outcome of your reference hasn’t been as you’d desired.I’ve reached out to our head of referencing to look at your account and see what has gone wrong here, and I’ll be sure to update the review when I hear back. In the meantime, please get in touch via the email address above. I know that this won’t help your current situation, but we can hopefully give you some peace of mind. I’m sorry again, Tim.Kind regards,Jenny

Hi Mr and Mrs Marsden,Thank you for your review.We're sorry to hear you don't like our new layout and we can certainly share your feedback with our specialist Development Teams to take into consideration for you.Please don't hesitate to get in touch if you need help with searching for properties. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Many thanks, Rightmove

Hi Marisa, Thanks for taking the time to leave your feedback and we're sorry to hear of your experience. Here at Rightmove, we are the advertising website for Estate and Letting Agents. We don't have any direct involvement with the selling or renting process of properties as we aren't an Estate Agent ourselves. In the first instance, I would recommend raising a formal complaint in writing to your Estate Agent so that they’re aware of this and have the opportunity to look into this for you. Once you’ve gone through the agent’s in-house complaint’s procedure, you can then escalate it to the appropriate Governing Body if the outcome of your complaint isn’t satisfactory. We’re not a governing body here at Rightmove which means that we don’t have regulatory or enforcement powers over agents or landlords. If there's anything else we can do to help, you can also contact talk-to-us@rightmove.co.uk for more direct support. Many thanks, Rightmove

Good Morning,Thank you for your review. We're sorry to hear you're still having problems with the app.We'd like to look into this and investigate this further on why this is happening, please can you get in touch at talk-to-us@rightmove.co.uk with some screenshots of the error along with the device make/model you're using? Many Thanks, Rightmove.

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

Hello, Thank you for taking the time to leave us a 5-Star review. I've passed on this lovely feedback to Natalie. I hope you have a great day! Many thanks, Rightmove

Hi Warren, thanks so much for taking the time to write us a review. I'm so glad to hear you had a good experience.Good luck with your move and if you've already done that bit, I do hope you are settling in to your new home well!

Hello Teresa,Thanks for getting in touch to provide a positive review for our colleague Laura, we completely understand how important getting insurance right is and we are pleased that Laura helped make it as simple as possible.Best wishesBeth

Hi Ravi,Thank you for your review. I apologise you’ve had a negative experience with Van Mildert.Our reference checks cover three specific elements:• Previous landlord check • Employment check • Credit checkWhen we pass a tenant, this information is made available to you and your agent. Our referencing process is a recommendation to you; we have no final say in who you decide to place in your property, but we do provide you with the tools you need to make an informed decision.It is not in our interests to judge people based on their job status. It is not in our interests to determine whether or not a ‘chamber maid’ is worthy of being a guarantor. We carry out the same checks as outlined above on guarantors as we do on applicants and provide you, the landlord, with that information.If you would like another copy of this, please email: customerservice@vanmildert.net and we can provide you with this.Kind regards,The Van Mildert Team

Good Afternoon Simon,Thank you for your review. I'm sorry to hear you're unhappy with the new layout and you feel it isn't useable. We will be sure to pass your feedback on to our specialist development teams for you. Many Thanks, Rightmove.

Hi Sonia,I am sorry to hear you have had a negative experience when being referenced by Van Mildert.Without details of a particular reference, all I can offer are high level responses. We reference thousands of people every week and therefore cannot look into any claims without more information from tenants.As with everyone who responds, I reach out via Trustpilot and also welcome all of our reviewers to email me at customerservice@vanmildert.net with your full name, the address you were applying to and your reference ID and I can support you further, I can then also update your review accordingly (note: please do not post address and other identifiable information on a public platform).I’m sorry to hear that your reference process took two weeks. This is not all that common for us, our average turnaround is just under one working day and can take anywhere from five minutes to a few weeks, as you have experienced, depending on the information we are given upfront by tenants. Our referencing criteria for all of our applicants and their guarantor(s) cover three high level aspects:• Landlord reference• Employment reference• Credit check We are trusted by some of the largest agents in the UK as a result of our thorough reference checks. Without knowing your personal experience, if there are any red flags or challenges in obtaining the above information, we will need to investigate this further. This usually relies on us communicating and collaborating with our applicants in order to get as much information as we can to help them pass.By UK law, we are also required to reference guarantors in exactly the same way, and the same rules as above apply. If there are any red flags or difficulties obtaining the information, we need to investigate this further.It is not in our best interest to fail applicants and we try our hardest to ensure all genuine applicants are given the best fighting chance of being accepted by landlords. However, as I’m sure you have seen reading some of the other reviews, the final decision does not lie with us, we can only provide all the information we can provide in order to get you in your home as fast as possible. Like I mentioned above, please get in touch if you would like us to explain this to you in full, or please ask your agent to speak to their account manager and we can get to the bottom of this.Kind regards,The Van Mildert Team.

Good afternoon Neil, I’m sorry to hear you’ve had a negative experience with Van Mildert and the rent guarantee and legal expenses cover we provide.I have reached out to our claims department and my colleague has confirmed he spoke with you this morning to discuss this as there seems to have been some confusion regarding your policy. When you initially took out the policy, you were emailed policy documentation which provides all of the necessary information related to your rent guarantee and legal expenses cover. The policy documents stipulate that valid notice needs to be served for rent guarantee payments to be made, if not, you are responsible for the legal aspects of pursing the tenant for arrears and damages.Your policy also does not stipulate that damages are directly paid/reimbursed by the insurer at any point. Again, these are pursued from the tenant via the correct legal channels.I’m sincerely sorry that there has been confusion regarding your policy and we are keen to discuss this further with you, I understand you are in communication with my colleague, but you can also email customerservice@vanmildert.net if you would like to chat about this further.Kind regards,Van Mildert

Good Morning Arvin,Thank you for taking the time to leave us a review. It's really nice to hear you had such a good experience. I'll be sure to pass this along to Cheryl! Many thanks and happy home hunting.Rightmove.

Hi J, Thank you for getting in touch with Van Mildert and I am sorry you have had a negative experience when being referenced by Van Mildert.I’m afraid in order to provide you with feedback on why you did not pass referencing and to find out how often we contacted your guarantor and also to ensure you that we do not waste people’s time. Please email me at: customerservice@vanmildert.net with your full name and the first line of the address you were being referenced for. I will pass your review on to our head of referencing and head of account management so we can work together in getting to the bottom of this.Kind regards,Van Mildert. Edit; J, we have tried to reach out to you a few times regarding your reference - without responding to the Trustpilot 'find reviewer' feature, I'm afraid I cannot help you further.