Trusted Agent profile · Watford
★★★★★
1,732 reviews across 2 platforms
10/11 Faircross House, 116 The Parade, High Street, Watford, WD17 1BD
Taylors Estate Agents's office in Watford, at 10/11 Faircross House, is rated 3.8 out of 5 across 1,732 reviews on two platforms, including 86 Google reviews rated 4.0.
Every review we hold for the Watford office, from every platform, shown as written. First names only.
5/5
TrustpilotUsed van Mildert this month for the…
Used van Mildert this month for the first time ever, they did their job very well, polite and helpful always, especially thank you to Liam and Craig who helped me big time Thanks guys 🙏✌️
Hi Suzie, Thank you so much for your review! I've passed your comments on to both Liam and Craig - we're glad they were able to help you out!Kind regards,The Van Mildert Team
1/5
TrustpilotGrubby spamming operation
Most of us haven't chosen to work with Van Mildert. We just have to in order to get a roof over our head. At one point they said I had to get a guarantor because I have a zero-hours contract (I don't). They asked me if I earned shares in the charity I work for (!?!). I was dealing with them at 1am (from overseas) sending paperwork after paperwork to prove to them I could afford to pay the rent. They kept telling me that they needed more. When they were finally satisfied, instead of telling me all was okay, they just stopped returning my emails. Leaving me wide awake ahead of a busy day wondering what had happened.But worst of all, having had no choice in dealing with them, is getting constant spam afterwards about renters insurance etc. I don't recall being asked if you could use my details in such way. How dare you profit from me? Toe rags.Honestly, working for a company that actively seeks to empower landlords and keep out tenants must be soul destroying - but for it just to turn into a grubby little spamming operation. Nasty company.
Hello Mr Jackson,Thank you for getting in touch to provide valuable feedback on the service you received from Van Mildert. I am very sorry to hear you were unhappy with the dealings with our staff and our procedures.Please be assured your details have been removed and you should receive no further contact from ourselves moving forward. Here at Van Mildert, we offer excellent services and products to our tenants with competitive prices, but we can understand that not everyone is interested in taking them out and apologies for any frustration our communication has caused.I have reviewed your referencing application and can shed some light on the line of enquiry we followed with your reference, I am happy to forward you an email explaining the reference process we undertook with the information we were given. I am not sure if this is the correct forum to discuss your application and I am conscious you do not want to receive any further communication from us, but if you would like to email me directly at Beth@vanmildert.net to notify me, I would be happy to forward you a more thorough overview.Finally I can see that you reached out to us for confirmation all was sufficient after 5pm on the 25th of May when our office was closed, our email turnaround time is usually 2 working hours and I can see we did respond within that time frame when our office opened at 10:05am the following morning, confirming all was received and sufficient. It is never our intention to ignore an email and we do try to ensure speedy responses as we can appreciate moving home can be a stressful experience.I hope this clarifies and resolves some of the points you have raised, but as mentioned, I am happy to discuss any further issues with you directly.Best of luck in your new home.Best wishesBeth
5/5
TrustpilotBrilliant company, Great service
I had a great experience with Van Mildert. In particular, Claire who dealt with the reference process and Emily sorted out the home insurance. Both ladies were so lovely and took the time to make courtesy calls to myself and my partner to make sure we felt supported through our moving process. Every correspondence had a personal touch and I felt that the advisers really care about ensuring everything ran smoothly. I really appreciated how kind and friendly they were and I felt at ease. Would use again and highly recommend to others :)
Hello Francesca,Thank you so much for leaving such a glowing review for some of our friendly staff, it really never gets old hearing such great things about how we assisted applicant's move in to their future home and your particularly kind words are very appreciated, we will make sure the ladies you spoke to receive your feedback and their managers.Best of luck in your new home.Beth
5/5
TrustpilotI needed to use Van Mildert's property…
I needed to use Van Mildert's property referencing facility and I needed it done fast and accurately. They did not disappoint. They were happy to help and Christine was so polite, professional, and helpful.
Thank you for your review! We are so pleased you have had a positive experience with Van Mildert. We've passed on your kind words to Christine!If there is anything else we can help or support you with, please feel free to get in touch with a member of the team who will be happy to help!
5/5
TrustpilotI contacted rightmove regarding my…property
I contacted rightmove regarding my property and I was contacted back so quickly by Jamie who could not be more helpful he was absolutely excellent and resolved my query so quickly. So happy thank you Jamie.
Hi, Thanks for the lovely 5 star review. Were so pleased to hear you received such great service and Jamie was very helpful and made you feel happy, we will pass your feedback on to Jamie. Please don't hesitate to get in touch if theres anything we can help with in the future. You can give us a call on 01908 712300 or, email us on talk-to-us@rightmove.co.uk.Happy Home Hunting.Many Thanks,Rightmove.
4/5
TrustpilotEfficient
While the referencing was very prompt and staff very friendly, there are a couple of things that I didn't like. Firstly, once the referencing is complete, I got three reminders to look at the result within 24h even though I had looked at it. I reckon it was just to sell me insurance. Annoying and unnecessary! Secondly, as a self-employed person, I find their referencing form and approach really not commensurate with the reality of someone running a limited company. I talked to two staff members about it but they just referred to their policy. Not their fault, but whoever devised their policy clearly has no idea how self-employment in the UK works.
Hello Simone, Thank you for taking the time to leave some constructive feedback on your experience with us. I'm firstly pleased to hear that our friendly staff made the experience a warm and pleasant one. We are continually reviewing our processes and would like to look into your application in more detail to see if there was anything we could have done to be clearer or more transparent with our processes. If you would like to email me directly at Beth@vanmildert.net, I would be happy to look at your application.Best wishesBeth
5/5
TrustpilotMy entire experience with Rightmove was…
My entire experience with Rightmove was very satisfactory. Megan was helpful and friendly throughout the process, answering all my questions and providing all the details.
Hi Priscilla, thanks for taking the time to leave us such a great review. I will be passing your feedback over to Megan and her team.If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
2/5
TrustpilotSpamming spamming spamming
The Lettings team I used for my new property are possibly the nicest people I’ve spoken to (Emma & Alex). However, they use this company to do credit checks and the whole experience changed from floating on clouds to tension and annoyance. The rude and condescending woman I spoke with was only the start of the problem. I’m now getting a daily email from them asking me to buy more services. 1. I did not give them permission to contact me with Marketing2. One update on my application success is quite enough. 3. They do not offer a facility to unsubscribe4. They do not action your request for a right of deletion and instead continue with 1 and 2. Would not recommend
Hello Mark, Thank you for taking the time to reach out to provide some feedback on your experience with us. Firstly, let me apologise for any issues you have experienced with the referencing process and subsequent communications.We really value good customer service here at Van Mildert and I am sorry to hear in this instance we fell short of our high expectations. I can assure you that you have been removed from any follow up emails or calls and we are in the process of actioning your request for erasure today.The reason for the calls and confirmation of your successful application is to follow up and see if you require any help in setting up some key home services such as broadband and contents insurance, but we can certainly appreciate some of our customers prefer to organise this themselves.We will investigate any communications you have had with our staff, and will make sure to deliver any additional training to make sure all our staff are living up to our high standards when it comes to customer service.Please feel free to contact me directly at beth@vanmildert.net if you would like to receive any updates to your request for erasure or you would like to discuss anything in more detail.Good luck in your new home.Best WishesBeth
5/5
TrustpilotSuperstar Sarah
Hi Team,You have wonderful employees working in your team, helpful and they understand the situation. Thank you Sarah for extended support, I owe you a Treat.
Hi Ankur, thank you for taking the time to leave us a 5-Star review.We really appreciate receiving your feedback, If you have any further suggestions or feedback, please do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
4/5
TrustpilotThe lovely ladies I’ve spoken to on the…
The lovely ladies I’ve spoken to on the main phone line and in the insurance department couldn’t have been more friendly, reassuring and efficient. However my interaction with an individual in the referencing department wasn’t the best, with little communicating or updates throughout the process. Which also seemed to be inefficient in requesting for individual pieces of information each day over the course of weeks, rather than a breakdown of everything that is needed from you in one go at the beginning. When I contacted to chase up or query things she was quite blunt and unfriendly.Luckily my interaction with other staff, particularly a lady on reception and Emily Kinnear have completely won me over and allowed me to look past any other issues. Staff training and better procedures definitely sound like they could be put in place, especially after reading others frustrations with the referencing department!
Hello LCG, Thank you very much for getting in touch and providing some very useful feedback. Here at Van Mildert we pride ourselves on excellent customer service and I am very sorry to hear one of our members of staff didn't live up to our high expectations. I would love to look into this further if you would like to contact me directly via beth@vanmildert.net in order to get more information to address your concerns more thoroughly.Best WishesBeth
2/5
TrustpilotReally frustrating search engine
Really frustrating search engineI don't want to see 'shared' houses and though I opt out not to see such properties but they come again and again. Zoopla is much better on this.
Hello,Thank you for taking the time to leave us a review.I'm sorry that this is happening for you.I'd like to take a look into this further. Please could you email us at talk-to-us@rightmove.co.uk or call us on 01908 712300 with more information and include some examples? Many thanks,Rightmove.
5/5
TrustpilotVan Mildert have been great
Van Mildert have been great! Sorted out the checks for my new home, and a lovely lady called Rachel rang me the other day and got me a really good deal on a sky package. People like Rachel give you the confidence to ring if ever you have any questions or queries. Lovely personality, and was really helpful with everything. If all agents on the end of the phone were as nice and helpful as Rachel, the world would be a much happier place!! Thanks alot Rachel!!
Hello Vicky, We really appreciate you taking the time to leave such a glowing review of your experience with Van Mildert. We completely agree that Rachel is a wonderful member of the team and it's always nice to see her friendly service recognised. We will make sure your kind words are passed to Rachel and her manager.Good luck in your new home.Best WishesBeth
1/5
TrustpilotWorst service received.
We are going through referencing at present with this company. This has got to be the poorest service I have ever received. They had 4 weeks to do their job. 3 days before move in date we enquired as heard nothing, only to find out they still needed evidence which they didn't contact us or estate agent to ask. We are meant to move in tomorrow, however, because of their incompetence we have no contract yet. The amount of stress and miscommunication and lack of contact this company has generated us is a joke. They don't move in the process if we don't call, when we call they say they can't talk due to data protection, we get reassured they will be in touch with the other end, when we realise they don't we get the other end to contact them, only to end up with a different person every time and the whole process gets lost again.
Hello Isis, Thank you for getting in touch to provide some valuable feedback, We are really sorry to hear of the issues you are experiencing with the referencing process and can completely understand your frustration. We know that everyone wants their referencing to run as smoothly as possible and rest assured we will work as hard as we can to get any complications resolved.As discussed via telephone yesterday, your application was finished on the 6th of April, but it looks like we are still awaiting information for your co-applicant, we have been in continuous contact with everyone involved, but as mentioned you may not have been informed of this due to GDPR preventing us from sharing updates on co-applicant's references.We will keep you updated as best we can moving forward and will endeavour to complete the application as swiftly as possible. In the meantime you have my details to get in touch.Best WishesBeth
1/5
TrustpilotSTRESSS!!!
This company has made life for my family and I more stressful than it already is. We were asked to have a guarantor for the property we will be renting out for a year; the guarantor is a doctor and the poor man had to sit down for hours going back and forth with them because he knew we needed to move in urgently. The guarantor had a phone call and was told to expect and email (obviously didn't receive it). By the time he had sent the required documents they may have needed, the office had closed and now our move-in date has been postponed. I seriously think they read our names and thought 'lets treat them differently and give them a hard time'. We have already given a notice period for the current home we're living in and will not have anywhere to go unless Van Mildert decides to have some sort of urgency to get things done for us. The doctor had filled in a form and was meant to type in £10,000 but he mistakenly wrote £10 now the agency were so stupid to think that he genuinely meant to write £10 in his savings. The doctor had said "who in there right mind would think £10 is enough to be someone's guarantor, ofcourse it was a mistake, anyone can mistakenly make an error on a technical device". They love to constantly pester us when they need something but when we respond we don't get anything back. The communication is non existent with this company. No empathy and so disgraceful.
Hello Niffla,Firstly, let me apologise that you have had a poor experience with Van Mildert as part of your property application, we can certainly understand that time can be of the essence when applying for a property. It looks like there may have been some miscommunications at certain points during the referencing procedure and I am happy to talk this through with yourself in more detail. I will attempt to contact you today to discuss this and we will endeavour to resolve these issues as soon as possible.If you would like to get in touch with me directly, please contact me via beth@vanmildert.net and I will be happy to discuss this with yourself and your guarantor.Best WishesBeth
1/5
TrustpilotA dodgy site if ever there was one
A dodgy site if ever there was one. Often the adverts dont reflect the property at all. Such as "detached house" actually means 4 rooms to let. The filters dont work because if you block shared property they just list them as HMOs instead. Dates dont add up etc, etc The whole thing just smells of a big rat and rightmove themselves couldnt give a ........... take it all with a pinch of salt or better yet go elsewhere.In response to their reply below, yes of course dodgy estate do dodgy but you should be doing your own scrutiny not asking us to do your job and even when we do you just ignore it anyway. You must have trouble hiding all the brown envelopes full of cash for your silence!!
Good afternoon,Thank you for taking the time to leave us a review. I'm sorry that you have experienced this. As estate agents upload their own properties we do encourage them ensure their properties are put on correctly.We do have a dedicated team that looks after these queries. Please could you email us at talk-to-us@rightmove.co.uk or call us on 01908 712300 with more information and some properties that are coming up incorrectly? Many thanks,Rightmove.
1/5
TrustpilotGuarantor Issues
Absolutely unhappy with the experience that I have been put through. Our application required a guarantor additionally for me in which my part of the rent is about £350. I provided a guarantor who has three takeaway businesses, three houses, multiple flats on top of the take aways all rented out and two trailers and still the application was denied. If they cant be a guarantor for £350 then I am really not sure who exactly is meant to be the right guarantor. Not to forget that whilst working full time myself I have had to keep taking time out from work to make sure that I chase up all parties and see what the progress has been like. If there was a choice then I wouldn't be choosing Van Mildert ever.
Hello Zara,I am sorry to hear of the issues you experienced as part of your referencing application for a property. I can see that your application was completed successfully around the time you left this review, but I will call you today to discuss your concerns further. In the meantime, if you would like to contact me to talk about this directly, please email beth@vanmildert.net.Best WishesBeth
5/5
GoogleDealing with Ray and his team at Taylors has been a pleasure.The team were professional and courteous at all times and were excellent at keeping us up-to-date with the progress of our sale. Highly recommended!
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
TrustpilotCheryl was quick to respond and and…
Cheryl was quick to respond and and very informative.
Good Afternoon Jack,Thank you for taking the time to leave a Review for Cheryl.I've passed this along to her as I know she'll be happy to read this.Please don't hesitate to reach out to talk-to-us@rightmove.co.uk if you need anything else.Many thanks,Rightmove
1/5
TrustpilotWhat on earth is going on with…
What on earth is going on with Rightmove, can't use it on IPad, been trying for days. It freezes, nothing loads, totally useless. Understand this has been going on for a while. Why is it not sorted??
Hello Steven,Thank you for taking the time to leave us a review.We are really sorry about this.We're aware of some errors with Rightmove working on iPad's and our specialist teams are investigating these as a priority. We hope to have Rightmove back up and working as normal on iPad's very soon.If you have any questions you can email us at talk-to-us@rightmove.co.uk or call us on 01908 712300. Our office hours are Monday to Friday 9:00am to 17:30pm.Many thanks, Rightmove
5/5
TrustpilotI spoke to Danielle twice today
I spoke to Danielle twice today, so brilliant and very polite to speak with plus she's so welcoming on the phone, very confident which makes me so happy anytime I speak to her.
Hi Fatoumata, we're so grateful you took the time out to leave such a positive review about our colleague Danielle - thank you!
5/5
TrustpilotI spoke to Megan on the phone and she…
I spoke to Megan on the phone and she helped me out with everything I needed for my new flat! She was so friendly and made everything so simple :)
Hello Kate,Thank you for reaching out to provide such positive feedback for our colleague Megan. She is a valued member of the team and we will make sure she gets to hear of your kind words.Best wishesBeth
1/5
TrustpilotI have just been in contact with these…
I have just been in contact with these people for a couple of days and I’m just appalled with how they treat customers. First of all I’m a social worker and get paid decent money but unfortunately I’m going on maternity leave which I was told means that I’m classified as someone on a temporary contract which doesn’t make sense because even with my maternity pay I’m still able to pay all the bills. To progress forward I was asked to either pay 6 months rent upfront or provide statements with savings in which I was happy to do both! .. I have provided them with all the information they need, but they have pestered, bothered me and just really honestly treated me so appalling. Not to mention that I was admitted in hospital on Tuesday to be induced to have my baby, they still expect me to go to the bank and get some statements even though Iv proven to them that I have sufficient money in my bank which I have been saving towards a deposit for a house to pay the rent at least for the next 5 years straight! I honestly feel this company is racist! They saw an unfamiliar name and decided that they will just make my life a living hell, which they have succeeded in doing.. very unempathetic in their approach, I don’t care attitude on the phone particularly with this one girl I spoke to... I would give them a zero if I could. And if I was given a choice, wouldn’t work with them but unfortunately this is the company the estate agent I’m getting a house with have asked me to deal with. I am just so disgusted that there are people in these kind of positions working with people.
Hi Blessing,I’m really sorry that you are feeling discriminated against by anyone at Van Mildert. As much as I can tell you that any form of racism or prejudice of any kind is categorically not tolerated at Van Mildert and that none of the aforementioned would affect the outcome of a reference, that’s not helpful. Your feelings are valid, and I’m sorry that you feel discriminated against, truly.Our referencing manager has tried to call you this morning and has emailed you. We understand that you’re likely quite busy at the moment, so when it’s convenient, please don’t hesitate to get in touch with us.It looks that the cause of the issue has been a miscommunication between what we require as a referencing company and what we’re instructed to ask for by our client (your letting agent).Moving is a really stressful experience, which I can only assume is amplified when you’re about to give birth, so I am really am very sorry that we’ve added to that stress and I really do hope you’re able to make contact with Beth and get this resolved.I really am sorry for any added stress, frustration and upset we’ve caused and I sincerely hope we can get this sorted out for you.Best wishes,Vicki
1/5
TrustpilotStuck in the middle ages. Do not bother with them
I am a Director and owner of 3 companies and employ staff in my businesses. I was supposed to be a guarantor for my cousin who is a student and is to rent a shared flat. I provided all the details to them. Naturally, there is no one higher than me in the organisation. They asked for details to my personal account which I declined. I offered to provide them the my latest tax return documents from HRMC but they are not accepting this. I have been running my businesses for more than 6 years so this technically means that one of my staff would more easily qualify as a guarantor than I. Make it make sense.
Hey Chika,I am sorry that you've had a negative experience with Van Mildert. From what I can see here, and without having any further details other than your review, I think there may have been a miscommunication somewhere down the line!Could you please provide your full name, reference number and the property you are a potential guarantor for and we can look into this in more detail and get this resolved for you as soon as possible.Kind regards,Vicki
5/5
TrustpilotTruly amazing service
Truly amazing service! Rachel Robertson called me just at a point when I was getting really stressed with the whole moving house experience and she took time to listen to me and reassure me that everything would be ok, she was an an absolute blessing sent to me in that moment. Rachel found me a brilliant broadband and Sky package at a great price and clearly explained everything to me along the way. Her level of customer service is exceptional and she is a real asset to the company.
Hi Angie,Thank you so much for taking the time out to leave such a kind review! We're pleased Rachel was able to help you and take away some of the stress of moving house - she is indeed an asset, we're very lucky to have her!Kind regards,Vicki
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