Every review we hold for the Watford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotToday I had the best help for a client…
Today I had the best help for a client who is 87 years old, frustrated he wasn't getting much coverage, the help and support I received on his behalf was 10/10 he left the office with hope he will sell, i'm extremely happy, thank you : )
Catherine · 30 May 2024
Agent replied · 17 June 2024
Good Morning Catherine,Thank you for taking the time to leave a review. I'm so happy to hear that we were able to help you and your client. If you need anything else, please do not hesitate to reach out to us! Many thanks, Rightmove.
★★★★★ 1/5
TrustpilotThey seem to employ absolute morons
They seem to employ absolute morons that cannot understand anything other than a simple, basic salaried contract. Don’t bother with this company if you’re paid anything other than a basic salary as your actual income doesn’t count, and I’m not talking about commission or overtime. It’s actually much easier to get a mortgage than it is to make their staff understand your actual income (yes I am talking from experience) makes you wonder if they’re working alongside agents to keep the holding fees?To make it clear, my income is well above what is required to meet the affordability as could have been confirmed by the many documents requested by the company.
G · 16 February 2021
Agent replied · 17 June 2024
Hi there, Now that I’ve spoken to our referencing management team, I wanted to edit my response and let you know that a member of the referencing team will try to get in touch with you today to resolve this as best we can, there may be something we can do to help you out and we would truly love the opportunity.I understand that this is a challenging situation to be in, and I completely understand the anger and frustration that this experience has caused for you. Our referencing team are bound to ensure that everyone we reference meets the minimum requirement of 2.5 times their share of the annual rent, and we can’t amend this on a case by case basis, as much as we all wish we could, sometimes.We have a duty to ensure that the applicants we place are in the best financial position to pay their rent on time, and while some may find this rigid and uncompromising, as a team we do try to work with our applicants to exhaust every possible avenue before we reject an application.I do understand that your particular case is unique, and I completely appreciate and understand your anger and frustration. But, I would still like to extend our collective apologies and I sincerely hope that we can get in touch with you today to try and arrange something with you.Apologies again.Kind regards,Vicki
★★★★★ 5/5
TrustpilotThank you and well done!
We are in awe of the helpfulness and efficiency of the staff of Van Mildert with whom we have spoken this morning. We were dreading having to fill in endless forms online (not being very technical) and having to upload (or download) copies of the various pieces of evidence required to support our application. Having now spoken to several of their staff, we can confirm that they have been patient and clear in their explanations of what was required, and what alternative documentation was acceptable. I regret that we cannot thank them all by name, not having made a note of the conversations, but they know who they are, and we can recommend them without reservation.
CollectPlus · 3 February 2021
Agent replied · 17 June 2024
Hello!Thank you so much for taking the time out of your day to leave such a wonderful review; you've really made our day! We are so pleased that our team were able to make the process go smoothly for you, and I'll make sure to pass on your kind words to the team, they will very much appreciate it.
★★★★★ 1/5
TrustpilotWhy does anyone use van mildert??
The last time we rented with an estate agent who typically uses van mildert, the landlady waived the reference as she simply couldn't be bothered with it, sadly this time we were not so lucky. The referencing took 2 weeks, which took us straight to the middle of a payment period, costing us an extra 206 pounds to settle,which we really could do without. Van mildert have no sense of urgency, no consideration when calling should you happen to work nights, apparently cant be bothered to respond to mails, and generally appear to be a massive waste of time. My partner mentioned on his application that he used to have a credit card, they called to ask him about it, no actual credit check carried out. They called our employer but also wanted his payslips and contract but not mine, though we work at the same place. They called me to ask me for my address history as apparently it was incorrect on my application form, it wasn't. Basically they woke us up each time to ask us to confirm what we had written down in the first place. No apology for any of the above. Our referencing was eventually passed, our estate agent told us. 2 days later van mildert sent an email to say we've passed and quote us tenant insurance. We've just been woken up yet again by a call from them, I suspect to try and sell it to us. Overall a big inconvenience, lord only knows why they exist at all.
Evelyn · 28 January 2021
Agent replied · 17 June 2024
Hi Evelyn,I'm sorry to hear you've had a negative experience while being referenced by ourselves. We would love to speak to you directly about this, as there are some parts that we'd like to clarify and certainly look into on our end to find out what has gone on.From what I can gather from your review is that you can't be contacted via telephone during our office hours as you work evenings (I'm guessing from 'woken up' of course) but we would love to chat to you via email and try to find a time that we can have a discussion with you via telephone to find out what has gone wrong here - I'm guessing there's been a miscommunication, but like I say, we'd really like to investigate this further.Kind regards,Vicki
★★★★★ 5/5
TrustpilotVery good experience
Not sure why some people are giving this company such a bad rap, they received my application for tenant referencing on Friday afternoon and completed it by Tuesday morning without a hitch. I literally filled in the application and they took care of the rest, and I was offered the property on the Tuesday.Overall I can't see any reason to leave anything other than a 5 star review, and I'm only doing so as I think they deserve a little bit of credit on here, and to assure people they do a good job and there's nothing to worry about.
Gareth · 26 January 2021
Agent replied · 17 June 2024
Hi Gareth,Thank you so much for taking the time to leave us such a kind review, we really do appreciate it! We also understand why people leave negative reviews too. As such we take any negative feedback as an opportunity to learn from it.Thank you again for your kind words, we really do hope you are happy in your new home!Kind regards,Vicki
★★★★★ 5/5
TrustpilotAgent concern
Had an issue I was worried about and customer service in particular Natalie Hall was most helpful in helping to put my mind at rest.
Martin · 22 April 2022
Agent replied · 17 June 2024
Hi Martin, thank you for taking the time to leave such a great review and for providing feedback on your experience. It's so nice to hear you've had a positive experience with Natalie. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotThis site is ridiculously slow
This site is ridiculously slow. Trying to navigate around it is pointless. It’s been like this for weeks and weeks. I’m using an iPad with the latest IOS operating system. Just as well Zoopla is working.
Georgina · 16 October 2019
Agent replied · 17 June 2024
Hi Georgina,Thank you for taking the time to leave us a review and we're sorry to hear you've been impacted by the performance of the mobile version of the website.Our specialist teams are working round the clock with one of our third party providers as we're aware that this error relates to a service we receive from them.We're getting closer and closer every day to resolving this but also making sure our provider has things in place to prevent this happening again.In the meantime, we recommend you use the Rightmove app for your property searches as this is working to our normal high standard.Many Thanks,Rightmove
★★★★★ 1/5
TrustpilotComplete let down has left me in the 💩
After spending months looking for a property, multiple estate agents let us down along with ms rona messing stuff up, and we finally found an amazing flat. Complied with all of Van Mildert’s requests and were emailed a confirmation of our referencing. The email stated that both the landlord and referencing company were happy to have us, the email even said “congratulations” 🤣Anywayyyyy I’m out here buying my furniture, thinking I’m moving into this flat (what would have been tomorrow) and I get a call yesterday (so 2 days before I’m supposed to be MOVING IN, AFTER HAVING GIVEN MY NOTICE POST BEING TOLD WE WOULD BE GETTING THE KEYS ON FRIDAY) my estate agent tells me my landlord has only just received my reference, and that they don’t want to go ahead with renting the property to us.What a JOKEEEEE of a company! Don’t lie to people! Especially in the current climate, where money is tight and people cany just pay deposits for fun! Less so to have our time completely wasted!
Baby · 21 January 2021
Agent replied · 17 June 2024
Hi Baby B,I'm so sorry to hear you've had a negative experience.. I'm afraid I don't truly understand what has happened here, but we are eager to get this sorted out for you.If you could please get in touch with customerservice@vanmildert.net with your full name, your customer reference number and the first line of the address you were being referenced for, we'll be in touch with you tomorrow to sort this out.We look forward to hearing from you!Edit: we have attempted to contact you to chat about this several times, but unfortunately we haven't heard back. Please do get in touch as soon as you can, we would really like to speak to you.
★★★★★ 1/5
TrustpilotPoor customer service
Poor customer service, lack of privacy in contacts, multiple different people making contact, took months to get anywhere. Do not recommend then them on any level.
C · 26 February 2026
★★★★★ 5/5
GoogleWorked with Jonathan at Taylor lettings to find a suitable tenant. Jonathan came across as professional, friendly and always kept me updated with any progress. I enjoyed working with him.PositiveProfessionalism
Sillykitty · 17 June 2021
Agent replied · 16 June 2024
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
TrustpilotReally good service
Really good service. Aimee Dale was very quick and on hand whenever I needed her to assist. Made renting my first home a positive experience!
Kirsten · 11 April 2022
Agent replied · 17 June 2024
Hello, thank you for taking the time to leave such a great review. It's so nice to hear you've had a positive experience with Aimee. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotSpoke to a guy called Tony
Spoke to a guy called Tony. He was friendly, polite, helpful and really patient with me and my indecisive self 😂 Would highly recommend rightmove as every experience I’ve had with them has been great .
Tula · 20 November 2024
Agent replied · 27 December 2024
Hi Tula,Thank you for taking the time to leave a review and providing us with a positive experience you had with Tony.If you have any further feedback or require assistance, please email us at customersupport@rightmove.co.uk. Thanks,Rightmove
★★★★★ 5/5
TrustpilotQuery resolved quickly with regards wrong images
Query resolved quickly with regards wrong images for my previous house on sold prices. Thank you Charlotte, Ian H
Ian · 21 December 2022
Agent replied · 17 June 2024
Good Afternoon, Thank you for taking the time to review us. We are pleased that your query was resolved quickly, Many thanks, Rightmove
★★★★★ 5/5
TrustpilotCustomer Services
Contacted Rightmove regarding an issue and they sorted it out quickly and professionally.
Nadeem · 1 September 2025
Agent replied · 24 September 2025
Hi Nadeem,
Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Rightmove.
If you need anything else, please get in touch 01908 712300, or email us at customersupport@rightmove.co.uk
Thanks, Rightmove
★★★★★ 5/5
TrustpilotMatt Lewis & RightMove Referencing
Matthew was very clear and helpful when discussing our referencing, and knowledgable about self-employed income structuring. A good experience for old letting newbies like us.
Peter · 6 April 2022
Agent replied · 17 June 2024
Hi Peter, thanks for taking the time to leave us such a great review. It is lovely to hear of your positive experience, and I have passed your feedback onto Matthew.If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
★★★★★ 5/5
TrustpilotGreat service
We were extremely impressed with the assistance provided by Jade Haydar. She went above and beyond to ensure our needs were met, demonstrating exceptional dedication and professionalism. Should we have any further issues, we will certainly be requesting to work with her again.
James · 26 July 2024
Agent replied · 24 August 2024
Good afternoon, Thank you for your 5 star review and we're so pleased to hear of the assistance you received from Jade.We'll be glad to pass your feedback on to her and please don't hesitate to reach out if you have any further feedback or if there's anything else we can help with.Many thanks,Rightmove
★★★★★ 5/5
TrustpilotVery impressed.
Spoke to Donna and somebody else, feel bad I have forgotten his name as both were easy to deal with, polite, professional and helpful.A all set up, ready to move!
Shane · 19 May 2021
Agent replied · 17 June 2024
Hello Shane, Thanks for getting in touch to leave some positive feedback for Donna and another one of our helpful members of staff. It's always nice to hear when our staff's hard work pays off and helped you move in so efficiently.Good luck in your new home.Best wishesBeth
★★★★★ 1/5
TrustpilotThe 2020 website update is appalling
The 2020 website update is appalling.In particular the navigation options are all over the place with options spread top , middle, left , right. There seems to be no plan its just haphazard.You get trapped down sub sections with the only way out is to use the back button. eg look at photos and all you can do is go back or see the floorplan.If you want to use the map you select MAP and you get an Option page where you have to select map again.it is so ILLOGICAL and FRUSTRATING to use. I have now started to use rightmove's 2 main rivals which i NEVER felt the need to do before. Was this design done deliberately to increase the number of individual page views I wonder?Bring back a common sense NAV bar with every option on it.And why can't you open the floorplan so its legible? It opens by default to a tiny size and you have to hit the + a couple of times to be able to read it. What is the point of that?
Ed · 2 December 2020
Agent replied · 17 June 2024
Good Morning,Thank you for contacting us about our recent update. We make thousands of big and small changes to Rightmove every year so that it stays quick and easy to use to find your next home. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters. We’ve given them a fresh new look, and the pages are faster to load. Our aim for the new look page is to give home-hunters a better view of a property’s features all on one page. We’ve been switching on the page to people using the site gradually so that we can make changes as we go based on people’s feedback, as we know we don’t get it right first time. I have passed your feedback on to our specialist Development Team to take into consideration.If there's anything we can do to help in the future please get in touch on 01908 712300 or talk-to-us@rightmove.co.ukMany Thanks,Rightmove.
★★★★★ 5/5
TrustpilotI spoke to Donna today and she was…
I spoke to Donna today and she was absolutely lovely. Gave me all of my options and explained everything really well. She took some of the stress of moving away.
Nicky · 17 May 2021
Agent replied · 17 June 2024
Hello Nicky, Thanks for taking the time to leave a positive review for Donna. She always works hard to make everyone's experience a pleasant one as we all appreciate how stressful moving homes can be.Good luck in your new home.Best wishesBeth
★★★★★ 1/5
TrustpilotAwful Service!
Awful Service!They do not accept privacy or confidential information. They provide confidential information like Date of Birth to your employee when asking for confirmation of your job. Only HR when signing the contract has access to that and Van Mildert provided the information in the general request to the Team Leader.When the previous landlord is not immediately responding they chase you the whole time to reach out to your previous landlord and ask him to reply to the e-mail from Van Mildert. Really annoying; should be their job to chase the previous landlord and not calling me the whole time.
Consumer · 26 November 2020
Agent replied · 17 June 2024
Good morning,I'm sorry to hear you have had a negative experience when being referenced by Van Mildert. We would love to hear from you to chat about this in more detail, as it feels there has been a miscommunication somewhere during the process that we would love the opportunity to resolve.If you could please email customerservice@vanmildert.net we can look into this for you as a priority.Kind regards,Jenny
★★★★★ 2/5
TrustpilotWhat is going on with Rightmove - I used to be able to choose which property alerts I was sent.
When searching for a property to rent the renter has specific criteria such as: maximum monthly rent, number of bedrooms, type of property, furnished or unfurnished, and also very specific about properties that they DO NOT want to be shown, such as studio flat, house share or student accommodation.Rightmove allows you to choose from all of these options and also draw the area you wish to live in.BUT this year Rightmove have changed something because the online site does not save your options and as a result I have received many studio flat details, several room-in-a-house of multiple occupation(student), even one listing for a double bedroom in a shared house that was listed as a detached one bedroom flat! This all despite my having selected do not show these!I contacted Rightmove twice regarding this but nothing has changed. Today I logged in to my account to check that my options were saved and discovered that none of them are. I reset them all and saved them However every time I selected set alert, a box popped up stating 'We cant save this yet. we cant currently save searches with student accommodation as a dont show!'I tried again after altering some settings but the same message came up each time!So it appears that Rightmove has a site that forces you to receive property details for properties that are not suitable ie: student accommodation!Also it is pointless complaining to them as they dont do anything about it.No wonder the letting agents are adding misleading and false descriptions to the Rightmove site...I dont suppose anyone at Rightmove even looks at the property information.update - I have indeed contacted you using the email address you have included twice over the past 3-4 months! But the response I eventually receive is exactly what you have written below!
Khazoo · 26 November 2020
Agent replied · 17 June 2024
Good Morning, Thank you for your review. We're sorry to hear student and shared accommodation properties are not being excluded from your search results. All property adverts are managed and uploaded by the Estate Agents themselves and isn't something we do for them at all. Excluding student accommodation isn't currently available when creating an alert however, this is something our Specialist Teams are aware of and are looking into. If there's are any properties still being shown within your search results that shouldn't be we would absolutely like to help you. If you can get in touch at talk-to-us@rightmove.co.uk with the links to the search results along with the incorrect properties, we can look into this. Many Thanks, Rightmove.
★★★★★ 1/5
TrustpilotRightmove please change your new website back!
I have always loved Rightmove, but I felt compelled to write a review to score the new website at 1star - Just in the hope that Rightmove will put it back how it used to be please! I just can’t stand it, sorry. It doesn’t work on my phone. I can only see a portion of the photos on screen. Half the photo is missing off screen. The app is fine. Please can you put it back how it used to be or I suspect that many customers will not use it any more. Obviously a competitor has joined the Rightmove team purposely to destroy the competition?? Thanks
Ali · 21 November 2020
Agent replied · 17 June 2024
Good Morning Ali, Thank you for taking the time to leave us a review. We make thousands of big and small changes to Rightmove every year so that it stays quick and easy to use to find your next home. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters. We’ve given them a fresh new look, and the pages are faster to load. Our aim for the new look page is to give home-hunters a better view of a property’s features all on one page. We’ve been switching on the page to people using the site gradually so that we can make changes as we go based on people’s feedback, as we know we don’t get it right first time.I have passed your feedback on to our specialist Development Team to take into consideration.Many Thanks, Rightmove.
★★★★★ 1/5
TrustpilotI also agree totally with everything…
I also agree totally with everything that other people have said about this "new layout". It's absolutely awful, the photos only seem to show half a room or just one corner which is absolutely useless, the floor layout jumps around every time you try to click on it to see it, so you only get to see half which is no use whatsoever. I've never written a review before but was so fed up with it that I just had to look to see if other people felt the same, and hey presto they do!!!
Frustrated · 20 November 2020
Agent replied · 17 June 2024
Good Morning, Thank you for contacting us about our recent update. We make thousands of big and small changes to Rightmove every year so that it stays quick and easy to use to find your next home. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters. We’ve given them a fresh new look, and the pages are faster to load. Our aim for the new look page is to give home-hunters a better view of a property’s features all on one page. We’ve been switching on the page to people using the site gradually so that we can make changes as we go based on people’s feedback, as we know we don’t get it right first time. I have passed your feedback on to our specialist Development Team to take into consideration.Many Thanks, Rightmove.
★★★★★ 1/5
TrustpilotNew website layout misses the mark
The new website layout is completely unfit for purpose. It was bad enough when they changed the overseas one, but now they have destroyed the main website too, unfortunately I will not be using it anymore.Uncomfortable navigation. Being unable to scroll through photos whilst also looking at floorplans/maps/description, etc. Inability to adjust floorplan size without zooming the entire page......just not well thought out.I wish that when websites made these changes, they offered the option to keep the old style.....I bet many more people would continue to use that! Shame, going to have to start using Zoopla or Prime Location now as I genuinely can't stand Rightmove this way.
Emma · 14 November 2020
Agent replied · 17 June 2024
Hi Emma, Thanks for getting in touch and sharing your feedback on our recent changes to the website. We’ve given them a fresh new look, and the pages are faster to load. Our aim for the new look page is to give home-hunters a better view of a property’s features all on one page. We’ve been switching on the page to people using the site gradually so that we can make changes as we go based on people’s feedback, as we know we don’t get it right first time. We've shared your comments with our specialist development teams to take into consideration for you.Many Thanks,Rightmove.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
