Every review we hold for the Watford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRightmove used to be a good site it is…
Rightmove used to be a good site it is the biggest load of rubbish I have ever seen I have spent 45 mins to try to find retirement rental properties on this site all it wants is the damned app which does not let you fill in the right information I would give it less than one star if I could, I suggest you revert back to what you had before and then people might be able to find things easier.
Ian · 7 August 2020
Agent replied · 17 June 2024
Hi Ian,Thank you for your review.We're sorry to hear you feel this way and the difficulty you've had with searching for retirement properties to rent.You can search for retirement properties to rent on the website and the app so we'd really like to help you with this. Can you get in touch with us by email sharing the full details of your search and all the filters you've applied? Our email address is talk-to-us@rightmove.co.uk.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotI have been looking to rent a flat and…
I have been looking to rent a flat and transfer the full funds up-front to cover the lease contract amount for an initial six months. After finding a flat that I liked, and, explaining that I wished to transfer funds up-front, the estate agent managing the property said that I would still have to have credit referencing completed through Van Mildert its provider for this. The Van Mildert team really helped to communicate with the estate agent what I was requesting... to pre-pay the rent up-front. The three team members Sian, Ryan and Phil, who I had contact with were each extremely helpful and supportive. Thanks and appreciation go to them.
Gerard · 31 July 2020
Agent replied · 17 June 2024
Hi Gerard,Thank you for getting in touch and leaving such a wonderful review! I've passed this on to Sian, Ryan and Phil so they can see your feedback directly.We're so pleased you had a positive experience with Van Mildert - we hope you enjoy your new rental home and if we can be of any further assistance, please don't hesitate to get in touch!Kind regards,The Van Mildert Team
★★★★★ 1/5
TrustpilotI could have done a much better tenant…
I could have done a much better tenant referencing myself. The tenant was out of work when she moved it but VM said she was in a £90,000 a year job, They said that they had seen recent bank statements verifying her earnings but this was not possible, They said that she had only been overdue with the rent by one day but the previous landlord has confirmed that she was months in arrears. They accepted a foney employee reference from a tiny company which I suspect was a friend. They didnt pick up ( or declined to state it) that she had been evicted from her previous flat. Their rating does not even deserve one star, it should be negative 5 stars.
Trevor · 27 July 2020
Agent replied · 17 June 2024
Hi Trevor, I’m sorry to hear that you have had a negative experience with Van Mildert and we're very keen to investigate the matter.We are concerned with the content of your review and take your points extremely seriously. The credibility of references is something we treat with the utmost gravity and our staff are highly trained to spot signs of fraud and deception. We have numerous policies and procedures in place to ensure our referencing checks are completed with a high-level of diligence and care. With this in mind, the points that you have raised seem extremely unusual. Unfortunately, I don’t have too much to go off here with the information you have provided. If you could please email customerservice@vanmildert.net with your full name and the address of the property in question - a member of our management team will look into your case as a priority. Kind regards,Van Mildert
★★★★★ 5/5
TrustpilotThank you to Collins Edewor and the…
Thank you to Collins Edewor and the whole team, who are always there to help. I am constantly impressed by your performance and speed.
DL · 9 March 2022
Agent replied · 17 June 2024
Hello, Thank you for taking the time to leave such a great review. We'll make sure Collins and the team receive your feedback. If you have any further feedback, or suggestions on how we can improve, please do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotAsk to guarantor
Ask to guarantor, provided information as requested and passed without any problems then received a phone call wanting payslips details of saving accounts and pension information when refused they cancelled the application for my son flat, I don't mind a credit check but to write to my employer and when they reply its not good enough because they don't have an email which isn't an company name. I have asked for my information to be removed, not to be trusted
Chris · 21 July 2020
Agent replied · 17 June 2024
Hi Chris,I apologise that your experience as a guarantor was not to your liking. However, I can confirm that all guarantors in the UK go through the same process as tenants when being referenced by a reputable referencing partner. The requirement is that they are employed and a UK resident, with sufficient earnings to cover the tenant’s rental commitment, and as such we require more than a credit check.Please get in touch with customerservice@vanmildert.net and we will see what we can do to get your son’s application back on track.Kind regards,Van Mildert.
★★★★★ 5/5
TrustpilotResponded and actioned email within 30min
Thanks to Erica from the Customer Experience Team who responded and actioned our email within 30 minutes. I wish all companies operated like this.
S · 7 March 2022
Agent replied · 17 June 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure Erica receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotVery helpful
Caz has been one of the most helpful people I have dealt with! I can not thank her enough for the help and assistance she has given me. 5 stars arent enough
Djfld · 17 July 2020
Agent replied · 17 June 2024
Hello,Thank you for your 5 star review.It's great to hear you've had such a positive experience with our specialist Caz. We'll share your lovely feedback and comments with her so thank you for taking the time to pass on your thoughts.If we can help with anything in the future, please don't hesitate to get in touch. Our contact number is 01908 712300 and our email address is talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotFantastic service
We are in the process of moving so where contacted by Van Midert for the references. We had pre-warned our employer and landlord in advance in writing which really helps with speeding things along. Van Midert e-mailed us at every stage as things went through and we also had a couple of phone calls from them to keep us updated.3 days from start to finish and all our references done, fantastic service from them including a follow up call to ask if we needed anything else and if we were happy with the service provided.5 star service from us, thank you.
John · 16 July 2020
Agent replied · 17 June 2024
Hi John,Thank you for getting in touch and for leaving such a wonderful review! I've passed your kind words onto our referencing team, who I'm sure will really appreciate hearing such positive feedback. Congratulations on your new home!Kind regards,The Van Mildert Team.
★★★★★ 5/5
TrustpilotConor Fenwick was very helpful…
Conor Fenwick was very helpful throughout the whole process of sorting out an insurance for my new flat, and always a joy to speak with. Thanks Conor!
Marta · 8 September 2021
Agent replied · 17 June 2024
Hello Marta,Thank you very much for contacting us to share some kind words about Conor.He really is such a great example of the customer service we pride ourselves on and I'm sure he will be thrilled to hear you were so happy with the experience.Best wishesBeth
★★★★★ 5/5
TrustpilotThe best Landlord Services Sales Exec you will meet
I have been dealing with Adam Zambrzycki in landlord services for the last 3 years and he is excellent. Not only is he easy to deal with, and great at his job, he has saved me a huge amount of money by following up with me each year to the day to renew my cover and I am extremely grateful. I would recommend him in a heartbeat as well as the services he offers.
Andy · 4 November 2021
Agent replied · 17 June 2024
Hi Andy, Thank you for taking the time to leave us a 5-Star review.I'm pleased to hear that you'd recommend these services and I will make sure to pass this onto Adam for you. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.Many thanks, Rightmove
★★★★★ 5/5
TrustpilotVan Mildert has been excellent to deal…
Van Mildert has been excellent to deal with. The service was very quick and efficient with no hesitation. Staff are polite and helpful and easy to get in touch with.
Sammie · 13 January 2021
Agent replied · 17 June 2024
Hi Sammie, thank you so much for taking the time to leave such a positive review about the Van Mildert service, and about our team, we really do appreciate it!
★★★★★ 1/5
TrustpilotAbsolutely have lack of understanding…
Absolutely have lack of understanding and do not help you what so ever .given the current climate made no consideration for my sons predicament on his reference about being two weeks late with rent due to trying to sort out his student accommodation.always paid his rent on time for the last two years yet this one time while we were sorting out things from a distance said he wa unsuitable tentant !!!devastated son on losing his new rental place .no compassion or care just rude and unhelpful .
Cheryl · 26 June 2020
Agent replied · 17 June 2024
Good morning Cheryl,I am sorry to hear that you have had a poor experience with Van Mildert and that your son has lost his new rental property.I do want to stress, however, that as a tenant referencing provider, we provide landlords and estate agents with the evidence carried out during our referencing checks, and that all final decisions on placing tenants lies with our clients, not with ourselves.That being said, we are incredibly sorry for your current predicament, and if you would like any more information on how our processes work, please get in touch and we will be more than happy to guide you through.Kind regards,The Van Mildert Team.
★★★★★ 5/5
TrustpilotNatalie Cooper was really helpful and…
Natalie Cooper was really helpful and polite listening to our conversation. I was clueless at the beginning but she kindly cleared me everything!
Poorni · 12 April 2022
Agent replied · 17 June 2024
Hello, thank you for taking the time to leave such a great review and for providing feedback on your experience. It's so nice to hear you've had a positive experience with Natalie. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotWe live in Leeds 19
We live in Leeds 19, some 6 miles from Leeds city centre and have just put our house on the market. The Estate Agents have loaded all our property details on Rightmove and yet, when I do a search for houses in Leeds, our property does NOT appear in the results.!!The only way we can see our information is when we search for either Leeds 19 or Rawdon.Not happy about this as most potential buyers will search for Properties for Sale in Leeds, so Rightmove need to get their act together and sort this glitch out asap
Stephen · 15 June 2020
Agent replied · 17 June 2024
Hi Stephen,Thank you for your review and we're sorry to hear your property isn't appearing in the correct search location.This is certainly something we can look into further for you. Can you get in touch with us on talk-to-us@rightmove.co.uk with a link to your property advertisement and explaining your property isn't found when searching the area of Leeds?Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotCheryl Hine was very helpful throughout…
Cheryl Hine was very helpful throughout the call.
Grant · 20 September 2023
Agent replied · 17 June 2024
Hello Grant, thank you so much for leaving this lovely review! I'm glad you had a good experience with us and I will make sure that your feedback is passed on to Cheryl. Thank you again - I hope you continue to have a great experience. Best wishes, Rightmove
★★★★★ 5/5
TrustpilotThe process was very simple
The process was very simple. Natalie Cooper was helpful in explaining the process, and followed up proactively by phone when emails got lost.
Dave · 8 April 2022
Agent replied · 17 June 2024
Hello Dave, thank you for taking the time to leave us a review. It's so nice to hear you've had a positive experience with Natalie. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 5/5
GoogleI have been using Watford Taylors for a number of years now for lettings and sales. The experience has been phenomenal. Rachel Harris in lettings gets the best rents and hassle free tenants and gives great support and advice, always there to help. Steve has been awesome on the sales side, again great advice and support. Highly recommend Watford Taylors to anyone. Don't think about using them, just do it....!
Minesh · 19 June 2015
★★★★★ 5/5
TrustpilotA very slick and professional service…
A very slick and professional service enabling us to move ahead with our property rental without fuss. Danielle was very helpful and polite in dealing with the income verification queries.
Rob · 15 December 2020
Agent replied · 17 June 2024
Hi Rob, thank you so much for leaving such a kind review and for your comments about Danielle, we really appreciate it!
★★★★★ 1/5
TrustpilotNo apology...
I decided it was time to search for a new flat for 2 main reasons. The first was that I’m looking to start a new job soon, and the other is that I wish to look into adoption. To do this, I need a fair amount of additional space...I made an enquiry about a 3 bedroom apartment that was advertised. The price ‘Per Calendar Month’, ‘Per Week’ and the ‘Deposit’ was totally incorrect. I was just told that the price per month was actually the price per week and they asked if I were still interested.I understand that people make the odd mistake, but to have 3 Misleading pieces of information on the same advert...What I’m upset about, is not the mistakes made, but the lack of apology. Not one single word of “Sorry“. No reply to my informal letter pointing out the number of mistakes made on the advert. I’m no longer interested in getting the apartment for cheep, I just wanted a letter of apology.This is really bad customer service and doesn’t even deserve 1 star.
Neil · 16 May 2020
Agent replied · 17 June 2024
Hi Neil,Than you for your review.We're sorry to hear of the experience you had with this Estate Agent and that the pricing was incorrect on the advertisement.All properties on Rightmove are uploaded and managed by the Estate or Letting Agent themselves, it's not something we do for them at all. We encourage all agents that advertise their properties on Rightmove to make sure the details are correct and provide them with training to support them with this.If you'd like to get in touch with the details of this particular property, our specialist team can certainly look into the advertisement further in relation to having the price corrected. The email address to send a link of the property to is dataquality@rightmove.co.uk.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotEasy to navigate, great staff
Easy to navigate, useful site. Kind, helpful staff members. Nikita was particularly very helpful and replied to my email queries efficiently
Myma · 28 June 2022
Agent replied · 17 June 2024
Hi, thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy home hunting! Thanks, Rightmove
★★★★★ 5/5
TrustpilotGreat Customer Support
Cheryl in the Customer Support team has been fabulous! So, so helpful and attentive to my initial query, she went the extra mile to assist me and find a resolution for my issue. Thank you for making my job easier and finding a process that works!
Demi · 23 April 2024
Agent replied · 17 June 2024
Hi Demi, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Cheryl & Rightmove.If you need anything else, please get in touch 01908 712300, or email us at talk-to-us@rightmove.co.uk Thanks, Rightmove
★★★★★ 2/5
TrustpilotThe search engine just doesn’t work…
The search engine just doesn’t work properly.You ask for bungalows, it shows you houses, you ask for detached, it shows you semi-detached and even terraces properties.Either the search engine is poorly designed or the estate agents that add properties are too thick to select the correct boxes, either way, I refuse to use it anymore.Update - so I have received a computer generated response that suggests that I expend even more energy calling or e mailing Rightmove to tell them what I have already told them. Just whose problem is this? - just fix it - or don’t - I DON’T CARE !! - it’s YOUR PROBLEM, NOT MINE.
Martin · 27 April 2020
Agent replied · 17 June 2024
Hi Martin, Thanks for your review. Were sorry to hear you're experiencing difficulties when searching for properties. If you would like to discuss this further please don't hesitate to get in touch. You can give us a call on 01908 712300 or, email us on talk-to-us@rightmove.co.uk.Many Thanks, Rightmove.
★★★★★ 5/5
TrustpilotExcellent response from Rightmove Support
Excellent response from Rich led to the source of the inability to reset my password or get any access to my Rightmove account, although I also had to get Microsoft to give me a link to get to my Blocked email addresses, which is where I must have inadvertently set the Rightmove password ''reset email' address.
Mr · 7 September 2023
Agent replied · 17 June 2024
Good Afternoon Neil,Thank you for taking the time to leave a review. I'm really glad to hear you had such a good experience. I've passed your feedback to Rich as I know he'll be happy to hear. Please do reach out if you need anything at all,Many thanks, Rightmove.
★★★★★ 1/5
TrustpilotTenant referencing with Rightmove UK
Tenant referencing with Rightmove.co.uk is a total waste of space & time, trying to be a guarantor for my step son & they want to know the in's & out's of everything, calculating MY income & telling me I'm wrong based on 3mths shown, go direct to the landlord SO much less hassle, a week now & still nothing
Darren · 16 June 2023
Agent replied · 17 June 2024
Good Afternoon, Thank you for taking your time to send in your review. We would like to look into this for you, can you please email RLTcomplaints@rightmove.co.uk with your full name and the address of the property this is regarding? Many thanks, Rightmove.
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