Trusted Agent profile · Watford
★★★★★
1,732 reviews across 2 platforms
10/11 Faircross House, 116 The Parade, High Street, Watford, WD17 1BD
Taylors Estate Agents's office in Watford, at 10/11 Faircross House, is rated 3.8 out of 5 across 1,732 reviews on two platforms, including 86 Google reviews rated 4.0.
Every review we hold for the Watford office, from every platform, shown as written. First names only.
5/5
TrustpilotLewis H and team
Checks went through relatively quick with no issues. Lewis H kindly asked I leave a review for him and the team and I wouldn’t hesitate using the service again.
Hi John,Thank you so much for taking the time to leave a review - we really do appreciate it! Kind regards,Vicki
5/5
TrustpilotThe rightmove team were excellent and…
The rightmove team were excellent and expedient in dealing with my referencing process! Natalie and Amy were both a pleasure to deal with!
Hello, thank you for taking the time to leave such a great review. We'll make sure Natalie and Amy receive your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
5/5
TrustpilotFarefield Properties have been…
Farefield Properties have been customers of Rightmove & Zoopla for many years:During this Crisis Rightmove immediately reduced our fee by 75%, nothing to sign very straightforward.ZOOPLA decided to profit from the CRISIS & offer two deals, both to sign new tie in contracts & the better deal to end your relationship with RIGHTMOVE, this was my ZOOPLA Review:Zoopla Profiting from CoronaVirus Zoopla are offering deals at this extremely worrying times under the proviso we stop using Rightmove. My company believes this Is disgusting, ruthless, unethical and ZOOPLA trying to profit from the Coronavirus. Rightmove have just automatically dropped our charges by 75% a very good move. Your reply is lacking and confirms that you are trying to PROFIT from the CORONAVIRUS by clearly offering a good deal if you DUMP Rightmove. ZOOPLA SHOULD BE Ashamed of your clear intentions, when this is over ZOOPLA will see how agents feel about your distasteful offer. RIGHTMOVE on the other hand £75% reduction no forms, no distasteful offers, just straight forward. Farefield Estates.
Hello, Thank you for the amazing 5 star review. Here at Rightmove we value our customers massively and we understand with the current situation it's effecting everyone and we want to provide as much support where possible to all of our customers. Please let us know if we can do anything for you in the future. Our email address is, talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy Home Hunting, Many Thanks Rightmove.
5/5
TrustpilotVery quick response to my request!
Impressed with Rightmove - new photos dated 2020 were added to the ‘sold prices’ portal dating from 1997. We listed our house for sale for a very short period of time in March 2020 which was then removed after just 2 weeks (Covid-19). For privacy and confidentiality I obviously didn’t want the interior of our home to be displayed whilst we are still living in the property, so they were removed within about a 24 hour period! Very quick and efficient- thank you!
Hello,Thank you for your 5 star review.We're so pleased to hear that you had such a great experience with our specialist team and that your query was dealt with so quickly.Please let us know if we can do anything to help in the future. You can always give us a call on 01908 712300 or pop us an email on, talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
1/5
Trustpilotreferencing agents are catastrophic
The referencing agents are a total catastrophe. Expect me to have 100 times monthly rent on my bank account… Completely unresponsive, I had to ask my employer 7 times (literally) to send the employer’s reference until they ‚found it‘ after I insisted. No responses at all if I don’t at least ask 2 times for everything. Worst experience in my life regarding renting and I will in the future refuse to work with them.
Hi, thank you for reaching out to provide valuable feedback, we are very sorry to hear of the issues you have experienced with Rightmove Landlord and Tenant services. We pride ourselves on fast and helpful service and we apologise if this has not been the case. In order for me to investigate your issues, we would need further information from yourself to locate your reference. Please email RLTComplaints@rightmove.co.uk with your full name and the property address you have applied for and we will endeavour to carry out a full investigation on the issues you have experienced.Best Wishes, Rightmove
5/5
TrustpilotWhen house hunting on Rightmove…
When house hunting on Rightmove website, I found that the filtering system was unable to deduct many student accommodation, making my search a lot longer. I went on to email Rightmove customer services, and had a swift reply from Caz Thompson, which included an apology, a perfectly reasonable explanation, a thank you, and a statement saying that they will work on a solution. I am very happy with their services. I could not have asked for a better outcome!Thank you people at Rightmove,Kirstin
Hi Kirstin,Thank you for your 5 star review.It's great to hear of the response you received from Caz and we'll definitely pass your feedback onto her. Feedback from home hunters is very valuable to us as we then know what we can do differently or better to make home moving easier.If we can do anything for you in the future or if you have any other suggestions for us, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
5/5
TrustpilotI spoke to Nikita today and received…
I spoke to Nikita today and received excellent service. She listened attentively, responded and acted as promised. A credit to your company.
Hi Kate, thanks for taking the time to leave us such a great review and for providing feedback on your experience.If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
1/5
TrustpilotThe new website is awful
The new website is awful. You have to mess about constantly opening and closing the map and other items. The photos are all underneath each other so you struggle to see different pictures at the same time, and there is no longer a history of sales page (well if there is I can't find it!) so you can't easily see when/what price the property or ones on the same street sold. If it's not broken, why fix it...???
Good Morning,Thank you for your review and taking the time to share your feedback.We've shared your comments with our specialist development teams to take into consideration for you.The previous sale history is still available on the new layout, If you scroll down the page just underneath the map you will see a tab that says 'property sale history' and 'market information'. If you're still unable to find this we can absolutely help you with this you can get in touch at talk-to-us@rightmove.co.uk. Many Thanks, Rightmove.
1/5
TrustpilotHello
Hello, I am writing regarding the Rightmove credit referencing team. I have found them to be truly unresponsive and ineffective. They have neither called me nor reached out via email, despite my attempts to get in touch. Because of their lack of action, I have now lost the apartment I was hoping to rent. Thank you for nothing, team. Even giving you one star feels generous.
5/5
TrustpilotExcellent service so far
Applied over bank holiday weekend for referencing - had a text today as there something outstanding. Jack Rowntree dealt with this immediately and resolved the issue. Very pleased with service so far. Only downside is there is no way to track the progress of my application like I has on previous tenancy checks with other companies.
Good Afternoon Samantha,Thank you for taking the time to leave us a review. I'll be sure to pass your feedback along to Jack, as I know he'll be happy to read this.I'll also pass along your feedback in regards to tracking the progress of the application, we appreciate you taking the time to send this over, as it helps us improve this experience for others like yourself. Many thanks, Rightmove.
1/5
TrustpilotI sent an email in about a query and…
I sent an email in about a query and spoke to a friend who had done this previously. We discussed this when we had a catch up, originally thinking we both had special responses. Only to realise we both had almost identical responses and that they don’t care about the individual. They only care about getting the job done in a certain way. Don’t get me wrong the people who dealt with it were polite enough, but after seeing both the responses I can see I was not an individual customer and just another one their list.
Hello,Thank you for your review.We're sorry to hear that the responses you and your friend received has left you feeling this way. This isn't ever our intention.Customer service is absolutely something that is of high importance to us and something we very much care about. The majority of our responses are individual and personal between the adviser and enquirer.There are some queries that may not be as personable due to the information that must included in the response. If there is a process that must be followed or, if we need more information around a query, you may find the same advice and questions are shared across the board.We treat each call and email we receive individually however, if we've had something similar or identical raised with us before, we can provide the same reply where appropriate.Many Thanks,Rightmove
1/5
TrustpilotTo the lady who lives in Kingstamerton…
To the lady who lives in Kingstamerton who works for you is an absoloute disgrace !! Shouting and screaming fighting in the street say the C*** word and ranting and raving that she is an estate agent!! F-ing and blinding at 23.30 on a Sunday night !! Definitely not someone I would want advertising my company with a company car and selling or buying house from!!! Disgusting behaviour!!!!
Hi Molly & Tyler,We’re concerned to hear about the experience you had with a local estate agent. While we’re an online platform that estate agents advertise on rather than being estate agents ourselves, we’d like to try and help make sure your complaint gets through to the right company so they can be informed about their employee. It may be that the name or logo of the estate agent was on the car and you may be able to find them that way. If not and if you think we can help you any further with this we are available on 01908 712300, or you can email us on talk-to-us@rightmove.co.uk.
2/5
TrustpilotSo-Calle 'Improvements'!
Why, why have they changed their alert emails so that you now can't just click on the property that you are interessted in but have to look at the whole lot! Rightmove has always been my preferred search engine, but I'm beginning to look more at properties on the other sites because this 'improvement' is such a pain!
Good Morning, Thank you for taking your time to review us. We do appreciate all feedback, if you would like to contact us about this, please email us on talk-to-us@rightmove.co.uk Many thanks, Rightmove
5/5
GoogleHonestly the best experience ever! Henry scully is a 10/10 and I highly recommend Taylor’s Watford! Thank you so much Henry for supplying all the knowledge and information that I needed!
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Scott.
1/5
TrustpilotVery aggressive tactics to their paying…
Very aggressive tactics to their paying estate agents, with a 'oh well we have you by the short & curries attitude' and simply do not add much value! I haven't had any meetings with an account manager since I launched my business two years ago, and then I receive a letter in the post, with no phone call or prior consultation to say they are putting their fees up for no reason by an extra £110 per month + VAT! I get far more leads from Zoopla and my own social media and website. Heading for trouble if they carry on with these constant gorilla tactics. Shocking!
Hi Leanne,Thank you for your review.We're sorry to hear you feel this way and can absolutely arrange for your Account Manager to get in touch with you directly to discuss this further.If you'd like for us to arrange for your Account Manager to get in touch, please let us know by email on, customersupport@rightmove.co.uk.Many Thanks,Rightmove
1/5
TrustpilotVery bad experience as a guarantor
I recently experienced Van Mildert's tenancy service as a guarantor. The information provided over email and telephone conversations was incomplete and unclear. It took me less than a few working days to complete the requested information but during that time I was bombarded with texts, emails and phone calls. I found this to be overly aggressive and completely unnecessary given I'd already spoken to someone to explain it would take some time to go through my employers reference process. I also think that putting the data privacy terms and conditions at the end of the form (i.e. after you've input your details) is disingenuous - why not provide it up front when requesting the information? In addition I didn't have any details on the tenancy agreement which I was expected to be a guarantor for. Surely this should be provided with the request? Instead it came separately and much later from the letting agency - so not a joined up process at all.
Hi TShaw,We’re very sorry to hear that you have had a negative experience when using Van Mildert’s services as a guarantor.We strive to maintain an excellent level of quality and service to everyone we work with, and are sorry that, on this occasion, we haven’t been able to meet your expectations.In your review you have mentioned that information provided over conversations was 'incomplete and unclear', and that you were ‘bombarded’ with communication from ourselves - we would like to investigate this further.Please email: customerservice@vanmildert.net quoting your name and the tenant you were acting as a guarantor on behalf of. This will ensure your complaint is investigated by the right department. We can assure you that our processes and conduct are in line with both the Financial Conduct Authority and the Property Ombudsman Code of Practice. We strive to provide an excellent service, and an accurate, thorough and speedy tenant referencing service to tenants, landlords and letting agents alike - all feedback is taken seriously and learned from to ensure we improve in future.We look forward to hearing from you and finding positive resolution to your experience.Kind regards,The Van Mildert Team
1/5
TrustpilotRightmove issued false information about my property
Rightmove has a record of my property in their sold listings. Some data was correct including the address but the property details and photo were for a completely different, smaller house worth less than half ours. This has made my professional property advisers doubt my word in recent dealings with them to plan for the future. If Rightmove can't apply the correct level of stewardship over the information that they are distributing in the public domain, then they should not attempt to do it. I am seeking advice on the situation and also probing to see if there is an element of fraud.
Hi Anthony,Thank you for your review and for taking the time to bring this to our attention.We're sorry to hear that there are incorrect images linked with the sold price record for your property. We appreciate the impact this has had on your property and it's something we'd like to get sorted for you.When a property is marketed by an Estate Agent on Rightmove, the most recent listing details will link with the sold price history we have from HM Land Registry. The database will match the address that's been used to upload the property in the background of the Estate Agents system.This is absolutely something we can correct on the website for you by removing the images that currently show with your sold price record.Can you get in touch with us by email confirming the full address and postcode of your property? Our email address is talk-to-us@rightmove.co.uk and we can get these details removed.Many Thanks,Rightmove
3/5
TrustpilotNot liking the revised website
Not liking the revised website, the floor plan link is in a strange place, I don’t like how the map works and it’s crazy having no street view option. Have used Rightmove as an agent and personally for many years, website definitely needs a rethink!
Hi Justin, thank you for taking the time to send us feedback, I will ensure your points are passed to our development teams.Regarding Street View, this has not been removed from the site, but it is up to individual agents to enable it for a listing - this may be what has happened here.If you have any more feedback, or if there's anything else we can help with, feel free to reach out to talk-to-us@rightmove.co.uk
1/5
TrustpilotWhat have you done!
I have used the Righmove app for years! Most nights I scroll through looking at various areas and properties.The new website is unusable! Cannot filter, cannot go onto second or subsequent pages. What have you done???
HI Amanda, thanks for taking the time to leave a review.I'm sorry to hear about the issues you are having, what you are describing sounds like ti is most likely a browser issue that you may be able to fix by doing a hard refresh. In most browser you can do this by holding ctrl + F5.We can also provide some more specific advice if you reach out to us at talk-to-us@rightmove.co.ukMany thanks, Rightmove
5/5
TrustpilotStephanie was a great help and very…
Stephanie was a great help and very patient!
Hi Paul, Thank you for taking the time to leave a review. I'm really glad to hear that had a good experience. I'll be sure to pass this on to Stephanie. Many thanks, Rightmove.
5/5
TrustpilotExtremely helpful customer experience
Extremely helpful customer experience, very easy to communicate with and prompt responses. Site is kept well updated and has proved invaluable in providing information which has helped us to buy and sell.
Hi Burt,Thank you for taking the time to leave us a 5 star review.We're so pleased you've had a great customer experience and that we've been a positive part of your buying and selling journey over the years.Happy home hunting.Many Thanks,Rightmove
1/5
TrustpilotI put in an offer for a flat to rent
I put in an offer for a flat to rent. I sent rightmove all the references they asked for and they were never enough, they kept on asking for more and more statements.They kept me waiting until 5 days before my move to give me approval.I felt I was treated like a criminal and found staff rude, except a lady called Lorna.I shall never rent through rightmove again.
Hi Claudia, Thanks for taking the time to leave us a review. We'd like to understand your experience in more, so we can improve, so please do get in touch with us at talk-to-us@rightmove.co.uk, and we'll be happy to help. Thanks, Rightmove
5/5
TrustpilotQuite simply the best referencing company we have used
We at Home James Lets have used Van Mildert as our sole referencing partner since 2016. Having trialed a number of other referencing companies (large and small, established and new) over the years; I was running out of hair to tear. Why on earth were we paying to outsource referencing, but having to chase references ourselves? How can the staff of any referencing company NOT know their own criteria?Van Mildert have been a breath of fresh air from the outset - we can instruct a reference and forget about it, knowing that the work is in safe hands. Van Mildert are the most thorough and diligent referencing company we have worked with. Yes they are more expensive than the competition, but would we consider moving our business - absolutely not!
Hi Home James Lets,Thank you so much for your positive review of our services. We are pleased to hear that you have been enjoying our services for four years and thank you for your continued support. If there is anything we can do to ensure that you continue to receive the level of service and excellence we strive to achieve, please don’t hesitate to get in touch. Thanks again,The Van Mildert Team
5/5
TrustpilotStaff went over and above to assist me
Staff went over and above to assist me. Caz Thompson was very helpful. In the end, the problem turned out to be on my computer rather than at their end.
Hi Robert,Thank you for your 5 star review.We're really pleased to hear how helpful Caz was. It sounds like you had a positive experience with her and was able to get to the bottom of the experience you were having.Please get in touch if there's anything we can help with in the future. You can always give us a call on 01908 712300 or send us an email on, talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
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