Trusted Agent profile

Imagine reviews

★★★★★ Great

195 reviews across 4 platforms

712 St. Albans Road, Watford WD25 9NQ

Imagine's Watford office at 712 St. Albans Road is rated 4.3 out of 5 across 195 reviews on four platforms, including 151 Google reviews rated 4.8. The 2 Facebook and 41 Trustpilot counts are for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Imagine won in 2026. Checked 9 October 2026.

Google logo

4.8 / 5

151

Reviews on Google

This office

Facebook logo

3.0 / 5

2

Reviews on Facebook

Business-wide

Yell logo

5.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

41

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Imagine. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Watford office, from every platform, shown as written. First names only.

1/5

Google

If you are tenant renting trough this agency, be sure after signing contract, you will be completely ignored no matter your problem is with the apartment.They just don't care and show you closed door immediately. …

J · 16 April 2024

5/5

Google

Imagine have been very efficient, professional and friendly. They arranged a set of extremely well taken photos, great brochure and dealt the viewings effectively. I would recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value

Tim · 17 June 2021

Agent replied · 16 June 2024

Our photographer will be pleased to have got a mention, often under valued. Thanks Tim.

1/5

Trustpilot

They need to really do their due…

They need to really do their due dillegence on the prospects they bring in to view properties and have a better system in place. 99% People viewing our property were timewasters! no intention to buy or make an offer. Looked like they are just bringing them along to view many properties as possible, and to show the sellers that they are doing as much as possible to get interest.

Emss · 8 June 2020

5/5

Google

Very happy with positive attitudes, customer service and in depth knowledge. Thanks to Sarah and the team at Imagine we found our first dream home!

Cassie · 18 June 2018

5/5

Google

I have sold my flat with Imagine recently and very happy with the service. Thanks to Chris in particular excellent communication from start to finish.

Pavan · 18 June 2017

1/5

Trustpilot

It has been a week that l am waiting…

It has been a week that l am waiting for a call back to view a property.l keep calling and they always say that they are busy. Why no one is calling back??? I need to see a property and l have all the cards ready!

Oumaima · 27 June 2023

5/5

Google

I would like to say the service from Imagine has been impeccable . From valuation to sale. The team are caring, sensitive and alays go the extra mile. I would thoroughly recommend them to friends and family.

Rosy · 18 June 2019

Agent replied · 16 June 2024

Thanks Rosy. We know it was a difficult situation you were in and your pre Imagine agent experience had not been good. Very glad we were able to do the business for you and restore some faith that there are some good agents out there.

5/5

Google

Paul markey helped me buy my first home and we couldn't have asked for a better estate agent to help us through it as first time buyers... Highly recommend

Joe · 17 June 2021

Agent replied · 16 June 2024

Thanks Joe. Paul is a quality agent, enjoy your new home.

5/5

Google

I have bough, sold and rented with Imagine over the last 10 years or so and I have always been more than happy with the services provided. To me, communication is key and they do exceed in this area by keeping you up to date, responding when they say they will and above all, listening! Can't recommend highly enough. Tom, Glenn, Jason, Chris, Tej, Ricky- All top people!

Djsub945 · 18 June 2017

4/5

Google

Good communication throughout the process of finding my new place

Senzo · 17 June 2023

Agent replied · 16 June 2024

Thank you 🙏🏼 …

5/5

Trustpilot

This is a follow up review …

This is a follow up review following completion of my sale by Imagine Bushey. Imagine were great. Really helpful every step of the way and for that reason I would not hesitate to recommend them.

Chantelle · 6 December 2023

5/5

Google

Have recently bought via Imagine. Chris was excellent throughout the whole process. Now also letting through them Highly recommended

Angus · 18 June 2017

5/5

Google

Ellie and Prudence!! Fantastic!!! Love them both!!! Super.

Alan2 · 17 June 2023

Agent replied · 16 June 2024

Haha -love that. Thank you.

1/5

Trustpilot

Awful Agency-it does not refund huge…

Awful Agency-it does not refund huge amount of deposit to the tenants.

Andreea · 18 December 2024

1/5

Trustpilot

Find someone else

Don’t even bother with this useless agent, recent experience has shown very poor communication and co operation within a property chain. AVOID AVOID AVOID

Nicola · 20 May 2024

5/5

Trustpilot

Paul Markey helped me to secure the…

Paul Markey helped me to secure the house. He chose me from a number of interested parties because I was able to proceed and he was very kind and helpful when I needed to re view.

Martia · 18 August 2023

5/5

Trustpilot

Can’t recommend enough

Can’t recommend enough - really proactive agents. Helped position my property really well, found me a buyer really quickly and then helped push my sale through really quickly. Not the cheapest option, but excellent agents so worthwhile.

Emilia · 15 June 2023

5/5

Google

Good service from Paul

Hemendrakumar · 17 June 2023

Agent replied · 16 June 2024

Thanks

5/5

Google

Very professional and organized so pleased to work with them.

Faranak · 17 June 2022

Agent replied · 16 June 2024

Thank you for your business

1/5

Trustpilot

Awful experience

We had a shockingly bad experience with Imagine, yes the lettings market is wild at the moment but it doesn’t excuse negligence and lack of humanity.

Vanessa · 14 October 2023

5/5

Google

Daniel Schultz....well experienced person to handle with Mortgage. Feel so happy and confident with his dealings. Well appreciated. Thq....

Antony · 17 June 2020

Agent replied · 16 June 2024

Cheers Antony, best of luck with everything

5/5

Google

I rented an apartment with the help of Mr. Mark Matthews and Miss Sarita Hayer. Throughout the process of renting I was very pleased with their services. They were very responsive to all my desires and gave me the apartment that I did want. I always recommend to my friends and all those interested IMAGINE.

Cristian · 18 June 2017

5/5

Google

Put my flat on the market on the Monday afternoon and accepted an offer within 48 hours. A very stressful process, as selling a home is, was made smooth and easy to deal with by a very professional team at this branch who answered any queries I had promptly leading to a successful sale.

Elliot · 18 June 2017

5/5

Google

Excellent service from Drew and Katie, would 100% recommend and use in the future

Lauren` · 17 June 2020

Agent replied · 16 June 2024

Thanks Lauren, glad the team shone through for you.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Imagine's Google reviews

Questions about Imagine

How many reviews does Imagine have?

Imagine's Watford office has 195 reviews across four platforms: 151 on Google, 2 on Facebook (across the whole business), 1 on Yell, 41 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Imagine's rating?

Imagine is rated 4.3 out of 5 across all 195 reviews, and 4.8 out of 5 on Google from 151 reviews, checked 9 October 2026.

Has Imagine won any awards?

Yes. In The Trusted Agent 2026 awards: Imagine, Watford won Trusted Agent; Imagine, Bushey won Gold.

Where is Imagine's Watford office?

Imagine, 712 St. Albans Road, Watford WD25 9NQ.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.