1/5
If you are tenant renting trough this agency, be sure after signing contract, you will be completely ignored no matter your problem is with the apartment.They just don't care and show you closed door immediately. …
Trusted Agent profile
★★★★★
195 reviews across 4 platforms
712 St. Albans Road, Watford WD25 9NQ
Imagine's Watford office at 712 St. Albans Road is rated 4.3 out of 5 across 195 reviews on four platforms, including 151 Google reviews rated 4.8. The 2 Facebook and 41 Trustpilot counts are for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Imagine won in 2026. Checked 9 October 2026.
151
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
41
Reviews on Trustpilot
Business-wide
Trusted Agent 2026 results for Imagine. Each award is assessed separately from the review sites.
Every review we hold for the Watford office, from every platform, shown as written. First names only.
1/5
If you are tenant renting trough this agency, be sure after signing contract, you will be completely ignored no matter your problem is with the apartment.They just don't care and show you closed door immediately. …
5/5
Imagine have been very efficient, professional and friendly. They arranged a set of extremely well taken photos, great brochure and dealt the viewings effectively. I would recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Our photographer will be pleased to have got a mention, often under valued. Thanks Tim.
1/5
They need to really do their due…
They need to really do their due dillegence on the prospects they bring in to view properties and have a better system in place. 99% People viewing our property were timewasters! no intention to buy or make an offer. Looked like they are just bringing them along to view many properties as possible, and to show the sellers that they are doing as much as possible to get interest.
5/5
Very happy with positive attitudes, customer service and in depth knowledge. Thanks to Sarah and the team at Imagine we found our first dream home!
5/5
I have sold my flat with Imagine recently and very happy with the service. Thanks to Chris in particular excellent communication from start to finish.
1/5
It has been a week that l am waiting…
It has been a week that l am waiting for a call back to view a property.l keep calling and they always say that they are busy. Why no one is calling back??? I need to see a property and l have all the cards ready!
5/5
I would like to say the service from Imagine has been impeccable . From valuation to sale. The team are caring, sensitive and alays go the extra mile. I would thoroughly recommend them to friends and family.
Thanks Rosy. We know it was a difficult situation you were in and your pre Imagine agent experience had not been good. Very glad we were able to do the business for you and restore some faith that there are some good agents out there.
5/5
Paul markey helped me buy my first home and we couldn't have asked for a better estate agent to help us through it as first time buyers... Highly recommend
Thanks Joe. Paul is a quality agent, enjoy your new home.
5/5
I have bough, sold and rented with Imagine over the last 10 years or so and I have always been more than happy with the services provided. To me, communication is key and they do exceed in this area by keeping you up to date, responding when they say they will and above all, listening! Can't recommend highly enough. Tom, Glenn, Jason, Chris, Tej, Ricky- All top people!
4/5
Good communication throughout the process of finding my new place
Thank you 🙏🏼 …
5/5
This is a follow up review …
This is a follow up review following completion of my sale by Imagine Bushey. Imagine were great. Really helpful every step of the way and for that reason I would not hesitate to recommend them.
5/5
Have recently bought via Imagine. Chris was excellent throughout the whole process. Now also letting through them Highly recommended
5/5
Ellie and Prudence!! Fantastic!!! Love them both!!! Super.
Haha -love that. Thank you.
1/5
Awful Agency-it does not refund huge…
Awful Agency-it does not refund huge amount of deposit to the tenants.
1/5
Find someone else
Don’t even bother with this useless agent, recent experience has shown very poor communication and co operation within a property chain. AVOID AVOID AVOID
5/5
Paul Markey helped me to secure the…
Paul Markey helped me to secure the house. He chose me from a number of interested parties because I was able to proceed and he was very kind and helpful when I needed to re view.
5/5
Can’t recommend enough
Can’t recommend enough - really proactive agents. Helped position my property really well, found me a buyer really quickly and then helped push my sale through really quickly. Not the cheapest option, but excellent agents so worthwhile.
5/5
Good service from Paul
Thanks
5/5
Very professional and organized so pleased to work with them.
Thank you for your business
1/5
Awful experience
We had a shockingly bad experience with Imagine, yes the lettings market is wild at the moment but it doesn’t excuse negligence and lack of humanity.
5/5
Daniel Schultz....well experienced person to handle with Mortgage. Feel so happy and confident with his dealings. Well appreciated. Thq....
Cheers Antony, best of luck with everything
5/5
I rented an apartment with the help of Mr. Mark Matthews and Miss Sarita Hayer. Throughout the process of renting I was very pleased with their services. They were very responsive to all my desires and gave me the apartment that I did want. I always recommend to my friends and all those interested IMAGINE.
5/5
Put my flat on the market on the Monday afternoon and accepted an offer within 48 hours. A very stressful process, as selling a home is, was made smooth and easy to deal with by a very professional team at this branch who answered any queries I had promptly leading to a successful sale.
5/5
Excellent service from Drew and Katie, would 100% recommend and use in the future
Thanks Lauren, glad the team shone through for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Imagine's Watford office has 195 reviews across four platforms: 151 on Google, 2 on Facebook (across the whole business), 1 on Yell, 41 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Imagine is rated 4.3 out of 5 across all 195 reviews, and 4.8 out of 5 on Google from 151 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Imagine, Watford won Trusted Agent; Imagine, Bushey won Gold.
Imagine, 712 St. Albans Road, Watford WD25 9NQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.